Automatically work note when Task state'e changed

MARISA INACIO1
Tera Contributor

Hello, everyone,

 

When I change the status of a task to "Closed Complete" it automatically outputs a work note that is in Activities as shown in the image.

 

MARISAINACIO1_0-1713439247170.png

 

 

At the moment we have a BUG because it's duplicating.
I would like to know where this automatic work note is defined in the system so that I can analyze it.

 

Thanks in advance

Marisa

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Hi @MARISA INACIO1 

 

I tested this in my PDI and it is not bug for me, Please check is any BR running which has been modified by you / team and there update command is there.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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