Automation for ServiceNow community

[keithtan]

Hi, I would like to create a automated way for community questions to be assigned to a user with a particular role if the question is unanswered after x number of days.

I have looked into community configurations and any APIs for community, but I have not found any way to do that yet.

Any one knows if there is a way to do it?

Thank you!

[Dr Atul G- LNG]

Hi @keithtan 

I am no sure, we can access community via API or not.

@David  possible to help here.

[David]

@keithtan Unfortunately, this is not something you'll be able to build on your own using the Community API. I'd love to learn more about your use case though... maybe it could be an enhancement we build for community experts (e.g. subscribe to any questions in forum X Y Z which have not been answered in X number of days). Would love to deep deeper into why you're asking for this.

[keithtan]

Test

[keithtan]

Hi @David, the reason for the automation is make sure that questions are answered by our consultant within 3 days so as to allow user to feel supported in the community.

Some updates: I found that the community questions can be accessed by the kb_social_qa_question table. I then created a 'Assigned to' table field to track who it has been assigned to.