Autopopulate field from incident form on new problem form.

[arohi]

Hi All,

In incidents the problem_id field is a reference to the problem table. When clicking on the magnifying glass a list of problem records appear. If I click on the NEW button from this list a form appears,i want to autopopulate some fields such as configuration item, short description, Impacted service from previous incident form.

Any suggestions.

Thanks in advance.

[arohi]

One quick query Shishir,

Can we modify that New button, as we have 'create problem' UI context menu script,. That menu also redirects to new form with auto populated values.

[Shishir Srivast]

You mean to say you want to replace the New Button to "Create Problem", if yes. you can do this from UI Actions. You can override the UI Action.

Please check below for more details.

http://wiki.servicenow.com/index.php?title=UI_Actions#Overriding_or_Removing_a_UI_Action_for_an_Exte...

[Shishir Srivast]

Hi Arohi,

Please let us know if you were able to populate   the field from parent table to child table form.

Please mark the answer correct, I was able to clarify your query.