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[Alon Grod]

Hi,

OOB the avatar for every user show the first letter from his first letter from his last name. How can I control that to show for example the last letter from his last name

[Sandeep Rajput · Accepted solution]

@Alon Grod According to this ServiceNow support article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749032 

There is no way to change this functionality since it is done in the backend Java Layer.

While there is not a way to directly change this platform level behavior you could workaround it to get the right initials one of two ways. 

1) You can add a hyphen to the name: James Lee-Jones -> JL 
2) You can put an initial or middle name at the end of the name: James Jones, Lee -> JL

Source: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749032

Hope this helps.

[Dr Atul G- LNG]

Hi @Alon Grod 

Could you please share some screen shot , i checked in PDI and avatar is image.