Average time to receive/process email

[Joey Wan Kenobi]

What is the average time for your instance to receive/process an inbound email?

I am asking about end-to-end time here: FROM the time an email is sent TO the time inbound actions are processed.

Thanks in advance.

[Patrick Schult2]

It's hard to say what the average time might be - it varies depending on several factors. You are asking to include the time between when the user sends the email, to the time ServiceNow receives it (varies based on the senders email system and intermediate networks), and the time it takes ServiceNow to process the received emails (depends on how many emails it downloads in a given batch).

My answer is "less than 5 minutes", which should cover the huge majority of any emails your instance would receive. Realistically it's more like 3 minutes unless you are getting a large volume of email.

[Jaspal Singh]

Hi,

We cannot be sure about time but if all works well it is sent from ServiceNow the moment you click send. Delivery may depend based on Server load & events, mails to be processed that are already queued up. But if all is working well it would be delivered taking not more than 2-5 mins.

If you get delay & using ServiceNow SMTP better approach HI & get it indexed so that processing is done immediately for mails.

[Deepak Kumar5]

Once serviceNow instance server got your mail , job run in interval of 2 sec,used to process the email reading.if email volume is high then it may take more time(depends on jobs get assigned to process mails)