Hi, I created a list under Incident category in Service Operation Workspace. I used a dynamic filter Assignment group is OneOfMyGroups. I have a problem that the user also see the incidents that the assignment group is his Parent. The goal is that th...
Hi,Can anyone advise if there is a way to do this please. We have a list field on a form, and we want to send a notification to the users in the list when someone new is added. However, we only want to send the notification to the original users in t...
after adding all the roles, still cant create new interactive filter. ACl restricts it to only maint role.
I have a successfully working Outbound REST Message configured with an OAuth2 Application Registered. This is a normal Azure AD OAuth Application, and i am using Authorization Code flow.. This has all been done using the UI. I can click (manually)...
I'm working on a flow where a the Record Condition of a Business Application gets set to 'BIA Approval' when a user clicks on a UI Action. When the Business Application is set to 'BIA Approval', it generates approvals. However, what I'm wanting to ...
In my Flow Designer flow, I'm trying to query the u_bia_response table based on the parent sys ID of a business application which has a certain relationship type with the current child business application. I'm trying to extract the parent business a...
Hello All, How can be event triggered to create incident based on email received.Condition is like if email subject contains keywords as DOWN, trigger event to create incident but if within 30 mins email subject comes as UP, restrict event triggerin...
i need some help in creating such dashboard in the asset workspace in the alm_consumable table , there is cost for each of the peripheral , to display what is the total cost of the peripheral in the stock room ( per) and also per user how much hav...
Have a requirement of showing workflow stages of custom table in Service portal. I tried cloning Requested item widget and Request Item Workflow Stages widgets and placed Requested Item widget on Ticket Form page in Service portal. But it is not ren...
I have created a change with 3 business days of lead time. The time frame between Change drafted date and Planned started date is 3 days. after 1 day i have submitted the Requested for approval. even though we have given 3 days of lead time system is...
Hello! I need to restrict the assignment of a survey to incidents that were raised from a specific catalog. How can I dot-walk to the catalog within the survey's trigger conditions? thank you
Hi, Could you please tell me if it is possible to use CONTAINS query as we do by prefix keyword by a '*' without typing that symbol on a list collector in a request interface on the Service now portal ? this is more user friendly ? -> without wildcar...
Hi there, I'll mention firstly that I'm still very green to ServiceNow administration, so gentle guidance will be appreciated. I’m facing a problem with 2 reports in ServiceNow that display data in a bar chart format.One report is grouped by Producer...
Hi All, I am trying to figure out how the location field in the user account is set from an order guide. It contains the catalog item to create the new user account and this works except the location selected ist not set but some random location and ...
I want to send attachment from ServiceNow to Jira. For that I have created REST message and BR. I don't know what is wrong with my BR. I am not able to send attachment (function executeRule(current, previous /*null when async*/ ) { var included_tabl...
