How to Automate Set Microsoft Entra Roles from ServiceNow Catalog Item?
How to Automate Set Microsoft Entra Roles from ServiceNow Catalog Item?
Forum Posts
Send Line break in description field via json
I have SNOW to SNOW integration. I am creating incident from a record producer. Everything else is working except I am sending variables to description field in incidents. I am not able to send line breaks after each variable. I tried \n and also usi...
Resolved! Need to show the particular fields in the response message instead of all the JSON message.
I have built outbound integration using REST Messages, and the HTTPS status is 200. It's perfect, but I need a particular field to show up in the response. How can I do that?
How to send a new Status and Work note in same payload to Jira
Dear all,We are sending some information to a Jira Data Center some information from ServiceNow.What we need to do is to sending at same time a New Status and a Worknote update in the same payload using API.What is the way I could build that payload ...
Creating a list report to display all stakeholders associated with a given Demand on a single entry
I created a Stakeholder list report for my Demands, but the list view displays a new line for the Demand for each stakeholder. I was wondering if there is a way to display a given Demand that would also show all the associated stakeholders on that s...
Some KPIs/metrics in CIO dashboard not showing any scores
Hi,We have recently installed the CIO dashboard in our instance according to the installation guide from ServiceNow (attached document) which is fairly something new for me.We are able see the dashboard and all the demo data that has been loaded as a...
Make an incident private
How can we make an incident with sensitive information not accessible for everyone just for the InfoSec team.we tried different options but nothing seems to work for what we are looking for. Thank you in advance.
Glide Ajax 101-Beginner Level ( Inspired by Shawn Dowler)
OverviewOverviewGlideAjax can be tricky to use due to its client-server structure. To simplify its implementation, I created this color-coded example to ensure all details are covered when setting up a new call. This guide includes an image, text, an...
Adding a field in caller card next to name in SOW
In SOW, under Record Information for an Incident, I want to add a box in red and green color and the text in the box should be "VIP" and "EXEC" respectively. Can someone please help me how to add it? I have modified the OOB Script Include "SOWInciden...
Resolved! Exclude one business rule from execution
Hi I have business rule Close Item which closes items after some time. During running update other business rules are fired. I want to disable one particular BR during execution of Close Item BR. Option setWorkflow(false) cannot be taken into account...
How to add reference record link in the send email action in flow designer
Hi All,How to add a reference record link like {URI_REF}in the Send email action in flow designerI have seen the link generator but I couldn't find that action in the Can someone tell me the how to achieve Thanks
Resolved! Assignment Group Metric
Is it possible to modify the OOB assignment group metric to display a different value? my goal is to display the previous group along with the new group:current.u_previous_assignment_group + ' -> ' + current.assignment_group.getDisplayValue();
Enabling SSO Fails...
We have setup SSO with Entra as the ID provider in our Dev instance without issues.When attempting to setup in Prod...On the Multi-Provider SSO > Administration > Properties page:Attempting to Enable by selecting one or all the options results in the...
Missing pattern-based outgoing connections from load balancer. Please check the correctness of the
Hello, While performing Service Mapping I am getting error:Missing pattern-based outgoing connections from load balancer. Please check the correctness of the incoming connection Can somebody help here please? thank you
Resolved! Pass choice values from script includes and have field in catalog client script display those values in the variable on the record producer (dependency).
I have a script include and catalog client script (below). My alert shows a comma separated list of subcategory value, subcategory label for all the correct choices based on the dependency to category. My only issue is getting those values "into" th...
