I have to configure a sla response sla for two different companies with different calendar.Response SLA:Assign a case: 4 business hours (excluding biweekly Monday and Tuesday per payroll calendar).Resolution SLA: 3 business days.How do we exclude biw...
Hi all, I have a requirement to dynamically change the colour of a field in the form widget based on the field's value. This works fine in the platform/backend as a style is defined for the field. Is there a way for the widget to inherit the styles a...
How to rename of attachment which is already uploaded in agent workspace. Currently I can see error message when try to rename the attachment.
How do you get the sys_id of a reference field via server script? I tried the following, but I am getting the displayed name instead of the sys_id. '"table".getValue('name')'.
Hello, I can see multiple PDI instances are throwing This site can’t be reachedThe webpage at https://dev######.service-now.com/session_timeout.do might be temporarily down or it may have moved permanently to a new web address.ERR_FAILED error when I...
In a table record, I can see a column u_latitude when I click "Show XML" But if I go to Configure->Table, then I do not see it listed there Any idea why this could be happening?
My PDI instance has been offline for the past three days. Could you please look into this? https://dev249682.service-now.comhttps://dev198910.service-now.com
Hello All, Can we Rename the field shown on Std change template, or can we create new field on template.As shown in image below, Can we rename the field 'Change Plan' to 'xyz'. Thanks for the help.
Hello, AllPlease tell me in detail about the purpose and roles of each field, 「problem_id」, 「rfc」 and 「caused_by」 in the incident form.
My PDI has been offline for the last 3 days - error at top of the screen is "Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available."Anyone else getting this?
Hi, As per subject I am trying to populate the Caller active status based on the Caller ID field in the Incident form. I have created a field Caller Status on the Incident form and need the logic to have it auto populate its state based on the Caller...
Hello Experts,Need help on highlighted part of attached image.For MSG: TRT: IT topics, we found that IT can be translated through TRT table but not able to find "topics" translation which table shall we update/create for topic translation?We want to...
Hello!I'm testing abit with the flow designer but I can't iterate a array of objects.The flow looks as following imagesThis is the flow, it's very simple. Action 1 creates an array and puts it in output variable artlist, format Array.Object.But when ...
Hi, does anyone know how to filter out these duplicate records that is viewed by the same user? while maintaining the latest view count. This report will be used in a scheduled email report.Hint: Table = Knowledge Use [kb_use]Short Description repre...
Hello,We are currently facing an issue with AI search, where if we have an article with the meta field containing "At our best" as data. If we search the same i'e' "At our best" in the portal AI search we do not see any results and the reason for tha...
