I want to have a inbound action route to specific assignment group for business hours. Our business hours is between 6:30 AM to 5:00 PM EST. How can I achieve that? These are sys_id of the assignment group: var afterHoursGroup = '0f32deb0977399...
I have a custom table that I have created - it's very simple. It has an associated form. While on the form, I go to: Configure -> Form Design. Then I add a new view and customize it, and click Save. But when I go back to the form I don't see a way to...
REST API Call to 3rd party(AlgoSec) is giving BAD JSON Format response in ECC Queue:The format I was told to use is one I'm unfamiliar with, however when trying to use their format I get the same JSON error. In the content section of the HTTP Method...
We have a situation where a team needs to report on how many times their Incidents have been reassigned. So, I have added a custom field to the Incident table named u_assignment_group_count. I am now working on a Business Rule to maintain that coun...
Hi team,I have a requirement to extract the timings of RITM created and RITM approved excluding after business hours, National holidays and weekends. Please help me to achieve how to extract the data. Thanks & Regards,Nageshwari P
we are using IDR to replicate data between two instances, but are having issues with user reference fields. because the sys_ids of users are different between the two instances, the records in our consumer instance have a sn utils error for deleted o...
When trying to set an Approver from scratchpad in Workflow Editor, I can successfully store and assign the sys_id of the Instructor from the student_information field on our form, but it does not set the Instructor as Approver in the approver - user ...
Hello all,I have been scanning the community for all articles related to Document ID with the goal of obtaining the sys_id from that type of value. And it seems its not that simple. One suggestion in the following post was:"I don't think you can get ...
Develop Instance, Washington DC Patch 4, Hotfix 1 When I try to run a curl command to create an incident via the Trouble Ticket Open API I receive this error:```com.glide.rest.util.RESTRuntimeException: No Content-Type set by API while streaming: org...
I've been following the instructions provided on the 'Custom Playbook actions' documentation to create my own custom Playbook Action Assignments for activities with no luck. They either never seem to display, or sometimes show up for a split second b...
Hi,In Supplier portal I want if a user is not loggedin state then after opening any url it will go to SSO page.For that I added Supplier Portal login page to SSO page and unchecked the public for the respective pages.This is working for kb_article_vi...
Hi all,I have a requirement to update the tab name in source-to-pay workspace based on category in invoice case table for other categories the tab name should not change.In here we have to update Invoice header to Accounts payable case for category '...
Hello All,I want to set the lead time policy for Change module. Can anyone please help me with it.Thanks.
This UI action button appears in our workspace as expected but it's failing after t4 is alerted. I couldn't figure out where this was failing so I put in a bunch of alerts but everything t1-t4 shows up but t5 doesn't. The new record isn't being creat...
We have a custom service now app that integrates with another system to trigger jobs. Certification requirements mentions we need to provide load tests, are there any recommended tools to do that?
