Good day everyone, i am trying to figure out how to create a one stop shop where people who need to approve their RITM can go, see the list of RITM that is waiting for their approvals, see all the details in a list and click on each one to approve or...
not working for Excel attachments. What are we missing on these?
Hi,I want to see that the 'short description' of the 'incident' is editable only by the 'Analytics Settings Manager' group. But when I impersonate Adela, she is also able to edit it. Kindly help. Application Engine group //sys_id of Analytics Manag...
When i am searching an article using keywords in its short description it does not appear in the search results of the Service portal search but same article when searched with KB number appears. I have attached screenshot for your reference .
I've got a form that uses a list collector on the below field: When I go onto my catalogue item, I'm not expecting the option of 'Acquirer' to appear. However, when I go into my catalogue item to the related question, the Acquirer option is re-appear...
Hi,I want to disable/hide Request Reopen button for requester ,so anyone help me out where this button is configure and how I can disable this button based on role?
I have a requirement for kb_knowledge table in which I used a custom approval workflow. The requirement is :I created a Custom Glide List field named Reviewer Group on kb_knowledge form referred to sys_user_group table. I selected multiple groups in ...
How to create scripted rest api post data through transform maps
Is it better to use one single portal for both ITSM and HRSD or individual portals?
Hi Team I have a flow which is not getting published. Below is the error. Is there any way to find out exactly where is issue. The flow is with a lot of steps Could not publish flow as Action Instance is not published
If I use a Before Query Business Rule and my system has 230,890 records in the HR case table, will it cause an issue?I'm not using ACLs because there are too many on the HR table and its parent table, making it time-consuming and leading to conflicts...
Hello I'm in need of help. I would like to have the date and time displayed on the activity card once the Mark Complete button is clicked. Can anyone walk me through this please.
Hi alli just made a reference qual to cmdb_ci_service on the Bussines service field on the incident and i did short description is x and it showed me all the records and i am sure that there are matching recordshow to fix?
i Have created a catalog item when it proceeded to sc_req_item table i want to display already created records with same variable value records in related lists here is the demo for the realated lists past compliments : spefify staff is catalog item ...
Hi Team, I am working on Legal Service Delivery. We are going to connect servicneow with connecto. so the requirement is legal users use connecto tool to raise their Legal requests using intake form(Record producers). Same LR has to be created in Se...