Hi everybody,
We have an issue on our developer instance, we've installed the AWA plugin and configured all mandatory steps:
- Created and configured Service Channel for our Custom CSM table
- Created and configured queue
- Created and configured Assignment Eligibility
- Created and configured Assignment rule
- Updated "Available" Presence State with our service channel and put it to Active & Available to receive work items
Even we did all these mandatory steps, when I create case the work item is not being created, I already tried the troubleshooting guide but did not find a lot of help there.
Thanks in advance for your support.
