Connecting AWS Kendra with ServiceNow for Fallback Handling

[pavithrajrs]

We want to connect ServiceNow with AWS Kendra using a ServiceNow script. The objective is to query the Kendra index for a response when a user's input does not match any defined topics or intents, the Virtual Agent automatically triggers the fallback topic. We would greatly appreciate any guidance on how to trigger the script when a fallback occurs and how to connect that script to the AWS Kendra service.

[Mark Manders]

Can you please close this one, so it can be picked up through this one: https://www.servicenow.com/community/virtual-agent-nlu-forum/connecting-aws-kendra-with-servicenow-f...

That will prevent people wasting their time in helping you by providing information you may have already received through the same question you asked twice.