AWS (AWS Support) to ServiceNow

[Rairai31]

Hi,

While Incident is getting created from AWS to ServiceNow, for some Incidents descriptions comes blank. Do you know if there is any logging that happens within ServiceNow to see the payload? or it is all from AWS end? Anybody has seen a similar issue could be helpful. Note that we are using AWS service Management connector plugin. Thank you.

[Amit Verma]

Hi @Rairai31 

Below post could be helpful to you -

https://www.servicenow.com/community/developer-articles/how-to-capture-the-inbound-rest-logs-and-the...

Thanks and Regards
Amit Verma

[Rairai31]

Thank you very much, @Amit Verma. This is helpful to us. Thank you.

[Amit Verma]

@Rairai31 

Glad to know that it was helpful to you. Can you please mark the answer correct as well for others to follow.

Thanks and Regards

Amit Verma

[Rairai31 · Accepted solution]

I have created a HI ticket for this and found out that AWS plugin is incompatible with Xanadu.