Azure Active Directory Integration with ServiceNow in Kingston.

[Pooja122]

Hi all,

Can you please guide me to perform Azure AD integration with ServiceNow in Kingston so that I could get user data from Azure AD to ServiceNow?

Also, I have gone through the document Tutorial: Azure Active Directory integration with ServiceNow and have few questions regarding integration:

1.  Do we need to create transform map or it is created automatically? If yes, where we could see that?

2. After performing the steps in above mentioned document, will my users from AD get loaded in ServiceNow or I need to do something else to achieve it?

3. If there is any change in user data, will it be reflected in ServiceNow? How frequently it can be done? 

4. How synchronization or listener works in this integration?

5. What should I do first - User Provisioning or SSO?

6. How linking between user table and reference tables i.e Department, Company, Location done after integration?

Thanks in advance 🙂

 

[Community Alums]

Hi Pooja,

Can you please give your mail id? So that i will contact you. I am facing one issue, i have refered these docs, but still not getting any clear idea.

Regards,

Amutha

[Community Alums]

Hi Pooja,

Please connect me on this mail id ammutha.cse@gmail.com.

[Pooja122]

What issue you are facing?

[Chris Sanford1]

One thing I am curious about on this topic is if Azure has it's own 'Attribute Mappings', isn't that essentially trying to do the same thing as a transform map in ServiceNow? It would seem that Azure is automatically doing this and making API calls into the user table rather than using an import set some of the time, and other times the import set/transform map is used. This has still left me very confused.

[khadija3]

I always have this issue, Azure is using the full admin right so I'm confused also about why the transform map is used and when we should use the mapping in the TM !!!!