Azure Active Directory Integration with ServiceNow in Kingston.

Pooja122
Kilo Contributor

‎04-05-2018 12:21 AM

Hi all,

Can you please guide me to perform Azure AD integration with ServiceNow in Kingston so that I could get user data from Azure AD to ServiceNow?

Also, I have gone through the document Tutorial: Azure Active Directory integration with ServiceNow and have few questions regarding integration:

1.  Do we need to create transform map or it is created automatically? If yes, where we could see that?

2. After performing the steps in above mentioned document, will my users from AD get loaded in ServiceNow or I need to do something else to achieve it?

3. If there is any change in user data, will it be reflected in ServiceNow? How frequently it can be done? 

4. How synchronization or listener works in this integration?

5. What should I do first - User Provisioning or SSO?

6. How linking between user table and reference tables i.e Department, Company, Location done after integration?

Thanks in advance 🙂

 

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alex_ribeiro
Giga Contributor

‎08-15-2019 03:52 PM

We are having issues with our current integration with azure AD.. The cmn_department must have the same records of the ones in Azure. I don't get this. Couldn't Department data be synced with azure automatically. Sorry for the dumb question. We are in London ...
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Amit Patwal
Kilo Explorer
In response to alex_ribeiro

‎02-18-2020 01:10 AM

Alex,

There is workaround to achieve the department limitation.

  1. Create a custom field U_AAD_Department
  2. Map u_AAD_depratment field to department field present in AAD 
  3. Write a BR to validate the value present in u_AAD_depratment  exists in cmn_department table or not
  4. If exists set u_AAD_depratment to department
  5. else create the new record for same in cmn_department table and then set value to department

 

Regards,

AP

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