Azure Ad Users provisioning is not creating User after manual deletion in SNOW

[aaddgg454]

Hi All,

We have integrated ServiceNow to Azure AD and all the users are coming from Azure AD to ServiceNow.

One thing I am unable to understand is, I deleted one user that are coming from Azure AD  in sys_user.list table, so as per my understanding  when the next auto-provisioning is start in Azure AD that users must be created by Azure AD again in my sys_user.list. but right now it is not created.

Can anyone tell me what is wrong? 

[sejal1107]

Hi,

Please ask Azure AD team to check logs of the user provisioning and check the error message why user was not created.

Possible issue could be that there is other user with same email ID or the primary field which they have used for the matching purpose

Because in servicenow integration with Azure AD the data is being sent by azure in every provisioning cycle and user gets created automatically if user is not present and if user data is not updated it will get updated

[mattmm]

@aaddgg454 I have this same issue and nothing indicating issues in the Azure logs, the coalescing field is email, the user exists in Azure AD, yet, after deleting from ServiceNow it doesn't reappear on resynch.....Any ideas what ended up resolving this for you?