Azure SSO error with ServiceNow "Ensure that the user you are trying the test connection with is present in the system.Ensure that 'User Field' property value corresponds to the value set in the IDP returned through 'Subject NameID' in the response.

[Demo19]

I am trying to configure Azure SSO with service now and receiving the below error and tried some troubleshooting steps provided online and it is not working, please assist on this

Ensure that the user you are trying the test connection with is present in the system.

Ensure that 'User Field' property value corresponds to the value set in the IDP returned through 'Subject NameID' in the response.

[Vasantharajan N]

Please post the Identity provider configuration screenshot from ServiceNow. Problem could be the SSO properties set to refer user_name field from sys_user table but your SSO NameID policy expects some other column like email.

[Demo19]

Hi @Vasanthrajan N please finde the below attachment of IDP details

[Vasantharajan N]

1. Please update the Name ID policy field value in your Identity provider configuration to the below value.

urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress

2. System Property "glide.authenticate.multisso.login_locate.user_field" value is set to email

Once you complete the above two configuration then do test connection. 

[Demo19]

Hi Please check the attachment