Azure SSO error with ServiceNow "Ensure that the user you are trying the test connection with is present in the system.Ensure that 'User Field' property value corresponds to the value set in the IDP returned through 'Subject NameID' in the response.

Demo19
Kilo Explorer

‎08-09-2022 08:35 PM

I am trying to configure Azure SSO with service now and receiving the below error and tried some troubleshooting steps provided online and it is not working, please assist on this

 

Ensure that the user you are trying the test connection with is present in the system.
Ensure that 'User Field' property value corresponds to the value set in the IDP returned through 'Subject NameID' in the response.
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Manuel Stimac
Mega Sage

‎05-03-2023 05:29 AM

Hello @Demo19 ,

I came across the same issue. In my case I had to adjust the "NameID Policy" field on the Identity Provider record.

In my case the value is: urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress

 

Official Documentation from Microsoft:

Allowed SAML authentication request's NameIDPolicy formats are:

 

 

urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress

urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified

urn:oasis:names:tc:SAML:2.0:nameid-format:persistent

urn:oasis:names:tc:SAML:2.0:nameid-format:transient

 

 

If my answer helped you, please mark it as Helpful/Solution.
Thanks & many regards - Manuel 

 


If my answer helped you, please mark it as Helpful/Solution.
Thanks & many Regards - Manuel 

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