Backout changes captured in UpdateSet

[saumyan]

Hi,

I have an update set created with multiple dummy catalog items captured in it (over 15k customer updates). I would like to get rid of these dummy catalog items and its variables from our instance now. Since there are multiple tables entries when a catalog item is created, manual deletion of so many updates is very difficult.

Tried to delete them through Update Set -> Backout. Steps followed
1) Marked update set complete -> Backout the update set, deletes the update set but does not delete the items created/updated in it.
eg. An update set with a client script added to it was marked complete and backedout. The update set got deleted but the client script was available in instance.

Please suggest what is the best way to get the items removed from the instance.

Thanks,
Saumya

[Community Alums]

Hi Rachel,

When I say data, I am strictly referring to records that someone would maintain in ServiceNow that is not specifically tied to the configuration and how the system works. I don't think of the business rules and client scripts as "data" so much as system configuration. As I understood it, any information related to how to configure options for service catalog items would be captured, but the catalog items themselves? I guess that one wasn't clear (I'm still not sure from the wiki article, which I had reviewed prior to my earlier responses). I suppose they are choices in the database and not what I call data until someone requests them.

Thanks,
ben

[rachel_sienko]

Okay, the catalog item definitions (descriptions of what's available and related configuration data like variables and variable choices) do get added to update sets. However, if you test the definitions by placing orders, the orders themselves do not get captured by update sets. The orders (requests, items, catalog tasks) are data. I have added this example in an attempt to clarify the wiki article. Please let me know if it is clearer now or if additional changes are required. Thanks for the feedback!
-Rachel