Use case : How to Send a form to fill to end users and capture the values ?

[Servicenow lear]

We have a use case where in : 

Business sends email to managers for there employees to check if they still need access to privilege Apps.

Business wants to automate this use case where in they send a form to the mgrs with list of all employees who have access to priviledge apps and ask them who still wants it or who does not ? the response is send back to servicenow and captured in a report or something What can we do for this use case ?

[Rafael Batistot · Accepted solution]

Hi @Servicenow lear 

May you try  create a custom Catalog Item with MRVS (Multi Row Variable Set)

• Build a Catalog Item called “Privilege Access Review”.
• Use a Multi Row Variable Set (MRVS) to dynamically populate rows with:
  
• Employee Name
• Application Name
• Current Access
• Checkbox/Dropdown: Keep / Revoke
• A Flow Designer Flow sends this catalog item to each manager (perhaps as a Requested Item they must complete).
• Once submitted, responses are stored in sc_multi_row_question_answer table and can be reported.
• You can then trigger actions (de-provision or extend access)

[kaushal_snow]

Hi @Servicenow lear ,

If your use case is more feedbackoriented, Surveys and Assessments in ServiceNow are the best option...

You can build a survey with questions listing employees or access items....

Use the Assign Survey or Send Invitation buttons to deliver it to managers.

Responses are captured and can be followed up with actions or reports....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[Ankur Bawiskar]

@Servicenow lear 

give them link to catalog item

Ensure this catalog item is "Available for" only Managers

In this catalog item have your variables and have automation there.

If my response helped please mark it correct and close the thread so that it benefits future readers.