Based on category choices it should show the class of the configuration item records in the configur

mania
Tera Contributor

‎03-25-2024 05:13 AM - edited ‎03-25-2024 05:13 AM

Hi,

 

Based on category choices it should show the class field values of the configuration item records in the configuration item field in incident form.

Can you please help on this. It will be helpful.

 

Thanks in Advance!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-25-2024 05:20 AM

Hi @mania 

 

A good use case, but to make it possible, we need to make sure 

CMDB is mature

All CI must has Category aligned/mapped.

Also, we need to build relationship of Cmdb_ci with catgories.

 

https://www.servicenow.com/community/incident-management-forum/how-can-i-autopopulate-configuration-...

 

 

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