Based on type of req SLA has to be build

[nameisnani]

Hi Team ,

We have requirement that for particular catalog items we have to setup SLA's  and Based on Type of request SLA has to be attach .

How to configure SLA based on type of request Variable .

Here I can able to bring catalog item ,  but how should I bring variables . 

Can any one please help me here . Please provide configuration screenshot for better understanding .

Please help me with the steps 

[Sujatha V M · Accepted solution]

@nameisnani Select "Request Details" from the filter and choose the catalog item and variable for which you want the SLA to be configured. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.