BCC emails show up in activity log

[ryadavalli]

Do the emails addresses being send to BCC show up in the activity log of an incident ?

[rajeevlochan82]

Not sure but you can run a Test and verify.

[Chuck Tomasi]

If the instance name (e.g. yourinstance@servicenow.com) is in the Bcc list of an incoming list, then yes. It is the recipient and it is logged accordingly.

If you are talking about whether or not you see Bcc recipients in the Activity log, then no. If Chuck is Bcc'd on an outgoing email, there's no evidence that Chuck was sent a message - that's part of the "blind carbon copy".

[ryadavalli]

Hmm yes thats my understanding too was.

We want to copy the recipient list to BCC of an email when the notification type is SMS for incidents. For this, we put in a before insert BR, and then we copy the recipients to BCC and remove the recipient list from sys_email record.

I see that the sys_email.log record, shows the recipient field empty and BCC populated. But when I look at the activity log on the incident, I see the email sent to all the SMS format emails, 123456789.att.txt etc..

Any idea why?

Thanks,

[Chuck Tomasi]

Hi Ravali,

I would recommend modifying the To/Cc/Bcc lists in the email script, not a business rule.

See: Scripting for Email Notifications - ServiceNow Wiki