Resolved! CMDB Compliance Improve Suggestion
Hi Experts, Is there any way to improve compliance score in 3C's of ServiceNow.Write now in PDI it is not enabled.. how we can test ?
Forum Posts
Resolved! Email client Template
Hi, In email client template added an image. when I move to QA image invisible in the template. So what is solution while moving to other instance image needs to retain in the template.
Resolved! HRSD help
Hi teamI need an expert advise in the below question. What could be the answer? At what level is User Criteria set to control who can read and edit knowledge articles?o In either the Knowledge Base or Article.o In the Knowledge Article only.o In the ...
App creation stuck in Studio for 2+ hours
Hi Community,I’m currently creating a new custom application in ServiceNow Studio, but it’s been stuck on the “Sit tight while we create this app” screen for more than 2 hours (screenshot attached). Normally, I expect this step to take just a few mi...
1st Assignment Group <> Resolved by Assignment where Assigned Back Count < 2
Hi Everyone, I have been tasked to create a report to display incidents with the following scenario:Service Desk is the Originator group and logs a ticket to Assignment Group "A". Assignment Group "A" assigns the ticket back to Service Desk with the ...
Make Business Impact mandatory when propose to Major Incident
Hello,how can I make the Business Impact field mandatory on the UI Page that pops up when an incident is "Propose to Major Incident".
Resolved! is Now Assist available for PDI?
Hello,it's time to play with Now Assist and see how can i create a value proposition on this product.My first question is: is it possible to install Now Assist on PDIs?I know, i know, this question was asked beore (Jan, Feb), but we are in mid June a...
How to create a dynamic modal on forms
I'd like to start by telling you I am no expert, and can't assure you that these tips are "ServiceNow approved". What I CAN tell you is, it worked. I hope this helps you in your ServiceNow journey. Have a great day blessed by Jesus Christ.UI Action (...
Intermittent Issue: Chat Shows "No Live Agents Available" Despite Agent Availability
Hi All,This concern was particularly arise from customer as an escalation.As per customer, it has observed that Agents were not available when they were tried to approach via Chat option(Virtual Agent) from SP. As the chat was initiated, a message ap...
Survey configuration and customization is not visible
Hi Team,After upgrading to Yokohama, am not able to see the created survey in the view survey(asmt_metric_type).its showing like number of rows removed from security constraints. how to fix this? Regards,Abhilasha G T
Make catalog variables editable for a particular group memebers
Hi All,I have a requirement to make the RITM variables editable for a particular group members once the RITM is in 1st stage of approval. for example: 1st stage of approval goes to 'Business Solution' group, so the members of that group should have a...
Investigating Unrelated Serial Numbers in CMDB Related List from Microsoft Intune SGC Integration
I am a seasoned ServiceNow developer with over 1 years of experience, and I'm seeking insights into an issue we're encountering with data mapping from Microsoft Intune to our CMDB via the Service Graph Connector (SGC) for Microsoft Intune.Setup Overv...
Button on the Platform Analytics Dashboard
Is it possible to insert a button on the Platform Analytics dashboard itself to export data from the List - Simple view widget in Excel format?
Resolved! can Story Number be read-only and hyperlinked (clickable) in the Agile Board?
On the Agile Board Module, we would like to see the Story Number be read-only AND also be able to click on it to get into the story itself. Can this be done and if so, any suggestions are appreciated. Thank youAnn p.s. we are on Tokyo
