BCC on inbound emails

[ceraulo]

Hello!

Our client has an inbound email triggered with email.from = 'test@email.com'.
If the BCC of an incoming email is 'test@email.com', will it trigger the inbound action?

Please help!

Thank you.

[Community Alums]

Hello,

Yes, it will trigger the inbound action.

Mark ✅ Correct if this solves your issue and also mark  ???? Helpful if you find my response worthy based on the impact. 

Thanks
Akshay Kangankar

[Jaspal Singh]

Hi,

Yes, it will if there is no condition of email.recipient added in inbound action.

If there is a check for email.recipient added it will not work as the Recipient field  in sys_email table will not hold BCC users & is an expected behavior. Refer link