Sample:Reports on Dashboard are all based on task_sla table that has a reference filed to task table that is parent of incident table.Interactive filter points to a choice list field on incident table (e.g.incident_state). No additional connection ca...
Hi community, We have a requirement where information icon ('i' icon) should not be visible on portal for a particular reference variable. In the above image, I should remove 'i' icon only from 'product variable (which is a part of variable set). 'i...
I need to know the best practice to select the scope in which the configuration needs to be created. Suppose I am working in HR Scope and I need to create a business rule within that I need to access data from User table which is Global Scope. Then w...
Hello experts, I am getting a value in seconds. example 43,200 seconds which is 12 hours.or 86400 seconds which is 1 day. I need to update 1 day or 12 hours ,i.e these type of values in the duration field of the sla definition table. Kindly help.
Hello experts, When clicked on a catalog item url from esc portal, it is opening as a below link Is there any way by which we can extract the short_descripton value from the URL itself highlighted in yellow via any catalog client script. plz help
I need to pass a single input parameter to a Data Stream using the Pre-Import Script.I've already defined this input parameter in the Data Stream configuration.I've also set up a Scheduled Import and linked it to a Data Source.In the Data Source, I s...
Hi there, since we upgraded our instance to Yokohama, on every Validate Variable Values steps, our testers have been having the same issue where they've been seeing the following summary : This step failed because the client error 'Invalid query stri...
Hello Team , As per requirement , I want to add record in cxs_search_res_config table,How can I do that?
Hi everyone, how are you?! I'm trying to access my PDI, but when I click on the "Start Building" button I am directed to a page that says: User name or password invalid. To reset your administrator password click here. Note that this is different fro...
While requesting Service Catalog items, users often face a common problem: too many variables (fields) on the catalog form.In real-life scenarios—especially during emergencies—users do not have enough time to fill all these fields again and again. Th...
While requesting Service Catalog items, users often face a common problem: too many variables (fields) on the catalog form.In real-life scenarios—especially during emergencies—users do not have enough time to fill all these fields again and again. T...
I have 2 users A & B. And B is member of particular group. How to set the assignment group in record producer based on the group membership?
Where can I access/install this health scan dashboard? It doesn't mention anything around that. https://docs.servicenow.com/bundle/washingtondc-impact/page/product/impact/concept/healthscan.html
Hi , I need to add this "Translate" link for itil view on incident form. Currently, it is only available for Default view but not for itil view. Any help will be appreciated. Best Regards,Nayan
Hello experts,our instance has a configuration with Slackand the new requirement is to remove the slack integrationit was found that Slack Spoke is having more usage in the Integration Hub usage stat, so leaders have decided to remove the Slack integ...
