Currently we are seeing some non-ephemeral servers also getting identified through Cloud CI lookup rule as Virtual Machine Instances.To properly separate ephemeral and non-ephemeral assets, we need some guidance from your infrastructure/cloud team on...
I have a requirement to send an email on an adhoc basis to managers of staff that have a staff member who's end date is coming up (we have a large contractor staff base). This is to be instigated by another team and we store the end dates in the Serv...
please let me know any mistake in below code because still it's not workingvar reqfor = ritm.variables.requested_for; var query = 'model.short_descriptionINSFW100,SFW102^install_status=1^assigned_to=' + reqfor; var grService = new GlideRecor...
Hi community,May I know in your daily work, will you use any AI product to help with your solution design?Any practise to share? Thank you.
1.0 Introduction: The Challenge of a Disconnected IT LandscapeModern IT organizations frequently grapple with operational challenges that stem not from a lack of technical capability, but from the fragmented, unreliable, and disconnected data that un...
Hello,I am trying to replicate the logic of the out-of-box UI action on sc_request called "Cancel Request".URL: https://<yourinstance>.service-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D180dfd110a04bf1501fc982f0cf791bb The l...
Hi Team, I am looking how we can do NAS and ServiceNow Integration. is there any proper documentation available for this
When attempting to access the portal registration page, an error is displayed even though the page is configured as public. The Can view permission has been granted and the external role is also assigned. This functionality was working prior to the u...
Hi all,I have a new requirement to update the Employee Number in Active Directory (AD) from ServiceNow.We have created a Service Catalog Item where the form contains:User for whom the update is requiredNew Employee NumberProcess flow:User submits the...
Hi everyone,I'm working on a notification issue in our Dev and UAT environments.We have a notification set up that should send an email to a specific group when a record meets certain conditions. However, I've noticed that some users in the group are...
When time limited roles are granted an info message is getting displayed on the screen. No idea from which business rule or client script it is getting displayed. Anyone has any idea on this...?
Next to knowledge article checkbox i need to add a info type of think where i click on it it should say “clicking on this checkbox will create a knowledge article “ can anyone guide me on how to do
Have anyone fixed this problem? Do you have any suggestions?Catalog item variable var1MRVS (Multi Row Variable Set)inside it → reference variableGoal:Use var1 (outside MRVS) inside the reference qualifier of the MRVS reference field.In docs I see:V...
Hi Community, I'm trying to understand how multi-channel customer interactions are tracked at the data model level in CSM. I know that `sys_journal_field` stores the chronological history of comments and work notes on a Case — but it doesn't seem t...
how to reset users that blocked by login using authenticator app