how to trigger email whenever i add attachment to incident ticket.Mail should be trigger to "Caller
how to trigger email whenever i add attachment to incident ticket.Mail should be trigger to "Caller"
Forum Posts
Virtual agent integration with SAP, Wiki Atlassian, SharePoint and Microsoft 365
Hello AllWe have a requirement of Integrating OOB Virtual Agent with SAP, Wiki Atlassian, SharePoint and Microsoft 365.Please let me know if any of the above integration is possible with OOB Virtual agent.
Resolved! edit cell in Database view
Hi,I want to know if it's possible to edit field or multiple fields (list edit to modify some requests at the same time) in a Database view.When I try to edit a cell, a pop-up "Security prevents writing to this field" appears.Can someone give me some...
Has anyone did integrated servicenow with onetrust ?
Has anyone did integrated servicenow with onetrust ?
The instance was recycled, but I logged in and used it just yesterday.
The instance disappeared.
Resolved! Need to send Notification when MID server goes down and check status until up
Hi - Our MID server went down and there was only one notification that was sent to someone no longer responsible.I want to automate this so that it follows our standard alerting process; this will require a notification be sent but have a script or s...
Implemented a solution for Inserting multiple attachments through a order guide.
Hello,I implemented this solution regarding uploading multiple attachments to an order guide through which all of these attachments should be copied to all of the RITMs that were created by the submission of order guide.I am posting this because I di...
Generate JWT token with ES256 signature
Hi, I'm looking for ways to generate JWT in ServiceNow and signing it with ES256 algorithm.ServiceNow only supports RSA256 in its ootb functionality, but I'm wondering if this can be somehow achieved with CertificateEncryption API?I see its sign meth...
Workplace Reservation- Can we limit reservation access to 6 AM instead of 12:00:01 afgter midnight?
One of our locations, the amount of spaces available is an issue. People are forced to reserve a desk to sit at. They can only reserve to +30 days from today and not further.People are complaining that "some people" are staying up until midnight to r...
Resolved! How to apply a standard change task template via script / workflow
I am using a RITM workflow to create a change request. The run script to create the standard change is working and the template is applied. What isn't working is that the change template isn't creating the related change tasks. Does anyone know ho...
Non-HR Groups member shouldn't access ESC portal in servicenow
i want to put the restriction if the User belongs to any non-HR groups should not be able to access ESC portal in Servicenow. The user should be redirected to the servicenow homepage when he/she tries to access the ESC portal.
Project Workspace
Please refer below screen shot.I am not able to find the mapping/relation for Add risk, Add Issue, Add Decision.......buttons for RIDACSimilarly for Risk Issue Decision......New button under DetailsI mean where it is storedI want to hide/unhide these...
Ask approval from shared mailbox members
Hello All I was asked to create a flow for catalogue item so that the approval requests/email will be sent to a shared mailbox, so members of this mailbox will be able to approve or reject the requests. these members they don`t have an assignment gr...
Set Assignment Group for Specific Tasks within the Child Playbook
Hi All!!For playbook there's a lane under which I have a few activates/tasks. For a few tasks I want the to set the assignment group to something else. My approach is to go directly to the specific activity definition and set the assignment group the...
