Hi everyone,I’m in the process of setting up Mutual Authentication for ServiceNow REST APIs using client certificates, and facing some issues on that. I’d appreciate some guidance on whether I’m missing anything.What I’ve Done So Far:I followed the s...
Hi,I am using a record producer and have created a reference variable field, and I want to create it public. but not able to get the data in the reference variable.I have tried.1. sc_cat_item public2. reference field public3. written custom alc for t...
Hi,I need to disable rename link of an attachment file when the incident record is not closed. Is there any way?Thanks in advance!
Hello All, We recently went live with ServiceNow ITSM . We have two BU using snow and they have each CAB. The trigger of the CAB flow is triggered based on Approval group of the Service on the form. if the Support group has type : BU1 then trigger ...
Hi Community,I just wanted to clarify something regarding Protection Policies in ServiceNow.Are they applicable only to Script Includes, and only when an application is downloaded from the ServiceNow Store?Any insights or examples would be really hel...
We have users that use Catalog Builder. Then we have users that want catalog items and don't want to use CB, even though their request is pretty simple. A couple variables, simple step based fulfillment. For that, I was thinking we could create a cat...
Hi All,I’m working with ServiceBridge in ServiceNow and need to pass catalog item variables from the RITM (Requested Item) down to the generated Provider Task.Has anyone implemented this before? Specifically:What’s the best approach to automatically ...
Dear experts, This is a bit complicated, as I am required to create a new variable with employee titles with a drop-down choice. . there are 480 choices listed in the excel file. My question is how can i import that excel file into question? 2nd...
Hey Experts, I have a use case where before zurich, all users with Business Stakeholder Roles would be redirected to a UI builder page. After the zurich upgrade ServiceNow has introduced the sn_sow.sow_home, sn_sow.sow_list roles inside the sn_incide...
I have a requirement to clear the form field values on demand table when reset to draft is clicked ,As soon as the demand is reset to Draft they should clear to allow for the new ones created as the user works through the process.
I discovered that ServiceNow has a feature called 'Field Description'. I added it successfully, and it reflects correctly in the native view. However, the description does not appear in Workspace. After thorough testing and validation, I was unable t...
Hi, The data from legacy systems needs to be migrated to ServiceNow and populate the sold products and install base items. There are multiple legacy systems from which the data needs to be collated & correlated to populate sold products and install b...
Requirement:I need to configure a System Notification for the Incident table with the following logic:If Assignment Group = Test Group and Assigned To = Abel TutorThen the notification should be sent to all members of "Test Group" except the assigned...
Hi,I am brand new to this and so is my PDI. Haven't found any helpful information on this, even the error message is widely discussed.Whenever I try to create an app in App Engine Studio I get the following error: Unable to create this application....
Hello, Please how can I make multiple "checkbox" variables mandatory on a request form. Basically, there are about 6 checkbox variables and each of them must equal to "TRUE" for the form to be submitted. If one or two of those checkbox are not checke...
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