On the HR profile in agent workspace, beside the user field, i have added a button which should redirect to third party tool. The button is visible on the form but not its not redirecting the user to other website. The same is working fine on standa...
Hi Team, I need to close around 1000 RITMs and around 1800 Catalog Tasks in bulk. Some RITMs have only one SC Task (Fulfillment, Open, or On Hold) — these should be closed as Cancelled.Some have multiple SC Tasks with mixed states (Closed Complete, ...
We recently upgraded to Zurich and set about using the Scripting Governance Tool, whereby we allocated the ‘snc_required_script_writer_permission’ role to admins or trusted users which might need to do some scripting. Other non-scsripting users were ...
In the OOB notification 'Activity Stream @Mention Email', I'm facing an issue with the email script ng_activity_mention_body. For some emails, the script executes correctly, providing the ticket number in the subject and link in the body. However, fo...
According to this https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714582 standard change proposals do not honor reference qualifier on change request fields. This is true in classic UI. In SOW the reference qualifier is honore...
Hi Everyone, I am trying to initiate a conference call from the major incident workshop, but I can't do it. (Using notify connector with Microsoft Teams).Please take a look at the screenshot below. I am able to initiate chat, but I am unable to star...
Hello, I'm trying to customize a role in my Service Now, but I'm not getting it.I need two different roles in the same role. I need some peple can only read Incidents or Request, not can edit them in the Workspace, but if the go into the Employee Cen...
Hi all, I am using IntegrationHub to take an Excel file and transform the data to the Contract, Asset, and Assets Covered tables. On the integration, I have a simple OnBefore script where if the Asset Type column on the Excel document is "Workstation...
HiPlease help me with my requirement:Need to create a metric definition with the following criteria.- Case is set to 'Resolved'.- Case remains with the initial Assignment group and not re-assigned to another group.- Case remains with the initial Assi...
We just made the switch to Next UI and people are asking how to find their followed tasks. It seems these are a bit in a grey zone as you can still follow tasks and get notifications for them, but having them in a list is not supported.I found severa...
Hi All,We have a requirement to integrate a ServiceNow with Power BI. The main objective is to display the data from ServiceNow dashboard to Power BI. We have few dashboards based on ITSM application. I want to know how complext it is and approximat...
As an admin, I want to make the 'Awaiting Approval' option in the State choice list invisible. The instructions specify not to delete the option, but to hide it from the choice list. So instead clicking X to delete, I changed the number as below for ...
Hi,We are on Vancouver release and have activated the polaris plugin to use Next Experience. According to Servicenow, the Follow function is not supported in Next Experience (only UI16) but the Follow button is available, and if a user Follows an inc...
Hi Community, I have a quick question regarding the difference between the Application Repository and Update Sets in ServiceNow. Based on my understanding: The Application Repository is primarily used for moving custom scoped applications. However, I...
How do I check Health Status of Service Now Instance I am logging in?
