Issue:VM "HPG0000009499" is related to service, in svc_ci_assoc table, but corresponding server "hpg0000009499" is not. Analysis:1) VM "HPG0000009499" is discovered correctly, and it has all the tags required for tag-based mapping. i.e. application...
Hello everyone, I would like to share a practical use case that we recently implemented in ServiceNow: hiding the Announcements, Quick Links, and Upcoming sections from the Service Operations Workspace home page for a specific group. Implementation ...
I am working in UI Builder and want to customize the SC Task record page so that it displays two different UI experiences based on the user’s role. I am working in UI Builder and want to customize the SC Task record page so that it displays two diffe...
When a policy is published, the system shall continue to automatically generate a corresponding Knowledge article in the kb_knowledge table when the Knowledge category is set to Policy. If the category is not set to Policy, the Knowledge article shal...
How do you allow a non-ITIL user to view all incidents, restrict confidential incidents to an elevated role using a table-level ACL, and switch their view from Self-Service to Service Desk?
The requirement is that - full email history to transfer with an HR case when it is reassigned or recategorized (transferred), so that all communications related to the case remain visible, accurate, and centralized in one record. I am trying to cons...
Hi ,I want to pass the Graphql schema as the JSON request body in REST Message.This is my Grapql Query query listComponents($input: ListComponentsInput) { services: listComponents(input: $input) { pageInfo { totalCount pageSize tot...
Whist completing the Application Development Fundamentals (Zurich) course I became stuck at lab 3.4.1 when trying to link my ServiceNow training instance to a GitLab Repository. The steps within the lab will not let the two environments link. I have ...
Hello Everyone, I have added an PPT to the catalog item description as a clickable link but it is only downloaded by the ITIL users and customers cannot download it how to make it also accessible to Customers?Currently I have attached the ppt to sys_...
Hi, I am trying out reusable tests in ATF to do test environment setup, but I kept encountering the "The step result was not set correctly, all steps must be set to success or failed" error while running server side scripts. I'm pretty sure the confi...
Hi,I modified a existing condition on Reassign UI Action for risk assessments such that Reassign ui action must also be visible to any member who is part of Central GRC Manager group.((current.state>=2 && current.state<=5) || current.state==10) && ( ...
Can someone go into a bit of detail on Excluding Tables and Preserving Data in a clone. I think I had it a bit mixed up. If you exclude a table, the documentation says: "Exclude a table to create an empty but usable table on the target instance." So...
We have a Tenable VR integration running ~15–20 hrs (same behavior even before Zurich). ServiceNow confirmed delay is due to queue time. We already increased: Data sources (4 → 20)Import jobs (4 → 20)Nodes in PROD Still seeing high runtime. Any sugg...
Hi all I am still struggling with my on-call scheduling. Please look at my screenshot. When I create a schedule, that is there by default. I would like to know where to set the 15 minutes to 10 minutes (in the template or wherever the system gets th...
I was working on some flows and thought, "You know, it would be cool if I could add this to my GitLab repo..". So, is there any way to export a flow to XML so I can add it to my GitLab repo?