Developer forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

@Mention email notification issue

In the OOB notification 'Activity Stream @Mention Email', I'm facing an issue with the email script ng_activity_mention_body. For some emails, the script executes correctly, providing the ticket number in the subject and link in the body. However, fo...

krishnanara by Tera Contributor
  • 425 Views
  • 4 replies
  • 0 helpfuls

MS Teams Call bridge with ServiceNow

Hi Everyone, I am trying to initiate a conference call from the major incident workshop, but I can't do it. (Using notify connector with Microsoft Teams).Please take a look at the screenshot below.  I am able to initiate chat, but I am unable to star...

Abhi33_0-1680178230182.png Abhi33_0-1680178493378.png
Abhi33 by Tera Expert
  • 2432 Views
  • 7 replies
  • 0 helpfuls

IntegrationHub OnBefore script not working

Hi all, I am using IntegrationHub to take an Excel file and transform the data to the Contract, Asset, and Assets Covered tables. On the integration, I have a simple OnBefore script where if the Asset Type column on the Excel document is "Workstation...

Resolved! Metric Definition

HiPlease help me with my requirement:Need to create a metric definition with the following criteria.- Case is set to 'Resolved'.- Case remains with the initial Assignment group and not re-assigned to another group.- Case remains with the initial Assi...

Narmadha PR by Tera Contributor
  • 352 Views
  • 1 replies
  • 1 helpfuls

How to Integrate ServiceNow to Power BI?

Hi All,We have a requirement to integrate a ServiceNow with Power BI.  The main objective is to display the data from ServiceNow dashboard to Power BI. We have few dashboards based on ITSM application. I want to know how complext it is and approximat...

The Matrix by Tera Contributor
  • 304 Views
  • 1 replies
  • 1 helpfuls

How can I save the choice list change in HR case?

As an admin, I want to make the 'Awaiting Approval' option in the State choice list invisible. The instructions specify not to delete the option, but to hide it from the choice list. So instead clicking X to delete, I changed the number as below for ...

itbelongs2u_2-1762509013899.png
itbelongs2u by Tera Contributor
  • 234 Views
  • 2 replies
  • 0 helpfuls

Resolved! Follow in Next Experience

Hi,We are on Vancouver release and have activated the polaris plugin to use Next Experience. According to Servicenow, the Follow function is not supported in Next Experience (only UI16) but the Follow button is available, and if a user Follows an inc...

Cirrus by Kilo Sage
  • 2863 Views
  • 4 replies
  • 4 helpfuls