I have a requirement to increase the max length of the field "Enter short description of the event" in the Add event functionality of Major Incident's post incident report timeline within Service Operations Workspace. I've looked at the SOW configura...
I have the following requirement:1) field "abc" should be read only on the certification task.2) Assignee should be able to Certify or Fail the field based on it's value, but he/she should not be able to edit its value there. How can I achieve this?
Hi, Pls assist to create transform map for below condition:The import will act on any row matching CI name + class, if operational state <> Retired.If a matching CI is found, target contact(s) will be updated with contact(s) in the source spreadsheet...
I want to highlight the number field on list view for CSM/FSM configurable workspace for Work Order Task. I see changes being applied to priority, state, short desc fields, but not for number. Is there anything that I am missing here?
Hello,I’ve spent a few days investigating this issue but haven’t been able to identify the root cause, so I’m reaching out to the community for assistance. I impersonated an HR user and submitted two offboarding service requests for different employe...
Dear people: A financial customer is asking to enable TLS 1.3 as the default protocol to have an integration with other parties, internal and external. I've been checking the documentation and community forum but I didn't find a possible solution. Is...
Similarities Between DB Index, Unique Index, and Text Index in ServiceNowFeature DB Index Unique Index Text Index Improves PerformanceDefined on FieldsConfigured via Indexes ModuleUsed in Query OptimizationSupports Faster Data RetrievalCan Be Creat...
Hello,So, I am finding conflicting information when trying to add a tooltip to the record header versus the form field. Some information says no and others say it can be done, but there are various ways of going about it, none that have worked for m...
In CSM module When a state is Resolved and for a specific role disable the comment field on service portal, can anyone suggest what would be the best approach how can we achieve? Thanks, in Advanced!
HI CommunityI'm trying to test incident SLAs using ATF. We are asked to create 294 SLAs for incident that is from BMC system. It's very time consuming to test each SLAs. So I'm trying to use ATF to test. Now I have created a Test and added test steps...
Hello Developers, I have created a catalog form where one field called as "select the cmdb application" which is reference to cmdb_ci_appl table and when i click on maginfying glass it is showing me the related records with filter option as below. B...
Hello all, I've been struggling with a problem and it feels like I'm close to the solution but still not there I have a Lifecycle Event journey with 2 activity sets. The first one contains tasks directly assigned to the subject person and their mana...
Hi team, I have a use case. If the approver is active false, the approval should go to its manager. It will be for the modules that have approval logic like for change, RITM etc. I have written a Business Rule of type 'before insert' on sysapproval_a...
hi ,i have created a button on record producer . on click of that button attachment / template should get displayed in modal window on same page and we need to store that template or attachment in servicenow or call template as per region .for eg i h...
Hi all,I am trying to create a Flow to generate a Catalog Task from a given Catalog Item: and after its approval, generate an email with the link to a different Catalog Item to generate a new Catalog Task.The idea is to have a "list" of Catalog Items...
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