Hi All,I have been using before update business rule with the below code:Condition code:: (current.caller_id.user_name == current.sys_updated_by || current.opened_by.user_name == current.sys_updated_by) && current.assigned_to.user_name != current.sys...
Hello ServiceNow Team, I hope you are doing well. I requested a Personal Developer Instance (PDI) seven days ago, and my request is still showing "Waitlisted for instance." No instance has been assigned to my account yet. I understand there may be hi...
I have been able to get a modal to populate upon the use of a Slash command following the instructions provided on ServiceNow's Slack Spoke documentation here. The issue I am running into is getting a response back. Here are the steps that seem to be...
I have a requirement to retrieve a zip file from Microsoft SharePoint to ServiceNow and to unzip this to get a particular file for later use. What is the best way to achieve this and please help with the process?Additionally, I could see 'Microsoft S...
Hi Team,After upgrading to Australia version -in the customer service portal, customer lost access to report view for 2 reports although we have access permissions to table. snc_external and other roles are already given How can we fix this, lot of u...
Hi all,After upgrading to the Australia release, all Predictive Intelligence Similarity Definition models are failing with:“NCE0079: Input data is null or empty”What I've already checked:Predictive Intelligence plugins are activeTested Long Descripti...
Hello all, I requested my PDI some weeks ago but i haven't receive any response as yet. I just wanted to see if this is normal for this process.
Hi All, How to hide/remove the SAVE button on survey form(customer survey) in service portal. I have modified assessment_take2 to hide SAVE button on platform and it works fine. How to hide the same in service portal? Can any one please help. Than...
Hi:I need to remove the Save button from the Surveys and Assessments portal form at:https://instance.service-now.com/sp?id=take_survey&instance_id=1cfb6eeb474ae650661a527a516d43a4How do I do that?Thank you!
Hello All,I need to clear the of the catalog form while clicking on add to cart.I wrote a script in on submit to clear the value.But it will not store in the table.Can you please suggest a solution for this?Thanks
In ServiceNow, I'm working on the below widgets:At the moment, when I click on any of the 4 bottom widgets, the numbers are shown based on the field they are grouped by. However, when I click on any of the widgets, they open all of the records from t...
I recently discovered the feature for temporary role assignment in ServiceNow, and I am currently evaluating its feasibility for our organization. However, I have a concern regarding license management. If we implement a mechanism to grant roles temp...
I am looking for advice on implementing multi-stage approval processes in Flow Designer. In Japan, we often require a sequential/escalated approval process (e.g., Manager -> Department Head -> Division Director). However, the default "Ask for Approva...
when i create a new incident task record by filling each fields, then after creation, all i see is a record with all empty values,but when i open the record, i can see the values i filled.
I am seeking advice on designing multi-stage approval workflows within Flow Designer. In Japan, sequential approval processes (e.g., Manager → Department Head → Division Director) are standard business practice.However, the default "Ask for Approval"...
