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SLA breached

SLA breached in Dec'24 and Jan'25 due to "assigned to" field did not get blank while reassignment done from IDM group to CE group in SNOW. there are several tickets got resolution breach as when the tickets were reassigned from  IDM to CE group, the ...

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How to fix Catalog form page alignment off

I added the Catalog form into a module within my app and there is an alignment issue within the webpage. Any way to clear this up? I have uploaded what the catalog looks like, vs what the form looks like within the module/menu. Any suggestions to fix...

JeannieV by Tera Contributor
  • 661 Views
  • 2 replies
  • 0 helpfuls

Resolved! Make email field unique in Contact table

We want to make the email address in the Contact table unique. In trying to create this index, the email field was not listed as an available field. Is there a way to create a unique index on the email field?   

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Resolved! Unloading a portal page

I was aked this question in csa certification. What happen when we go to homepage-admin-pages, then in the list view right click and select unload portal page?

saini by Tera Expert
  • 1700 Views
  • 3 replies
  • 2 helpfuls

Resolved! Hello, is there a better way to override parent's table field specific ACLs other than creating child table's field specific ACLs?

Hello, is there a better way to override parent's table field specific ACLs other than creating child table's field specific ACLs? Already read tons of docs and can't find any other solution.  As ACL processing order is as following: https://docs.ser...

Jedrzej by Kilo Explorer
  • 1956 Views
  • 5 replies
  • 0 helpfuls

Send multiple attachments through flow designer

Hello, I am working on Jira integrations and have a requirement to send multiple attachments in Jira when attached on a ticket in Servicenow. As of now, its able to extract all the required attachments to send through Look Up Records but sends only 1...

Rachael12 by Tera Contributor
  • 507 Views
  • 1 replies
  • 0 helpfuls