Autoclose property

Hi All, After any incident gets resolved, it gets closed after 6 days. How this setting is made in ServiceNow? By using system properties?

I want to join the 3 table data in one report

I have three different table, which I want to create a report of that 3 different table in one reportcan someone help me in these Thanks khadeer

Jelly script

Hi,Im using this jelly script but its not evaluating the test condition present bellow is the code:<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="jelly:core" xmlns:g2="null"> <g2:evalu...

Real time update on a field as the user types, instead of waiting for on onChange event

I need to create a field on a catalog item where, as a user types, a space is automatically added after every four characters without waiting for the user to leave the field or move the cursor.A standard onChange Client Script only trigger when the u...

onload client is not working for all the section

We have dot walk fields on the form, we are using same dot walk fields in multiple sections, We have written a onload client script to hide them based on a condition, but it is working only on the first section and not working for the remaining secti...

How to update worknotes Based on Related List Records adding/removing?

Hi,I have one requirement update the work notes whenever records added or removed in related list like  service now  incident table whenever under related list  problem record added then work notes updated with "Problem PRB0000001 'Parent' field adde...

Don't allow other UI Action buttons to be clicked until Assign To me button is clicked

Hi Everyone,I have tried various ways with no success to get other UI Actions in workspace, e.g., Approve, Escalate, Decline to not be available unless the Assign To button gets clicked 1st if the user is part of the assignment group and is not the c...

Display SLA in Mobile Agent

I am looking for the best way to add SLA data to work order tasks in FSM Mobile.The SLA definitions exist and work (related/working in platform) but they want the agents to see their SLAs on their work order tasks from the FSM Mobile Agent.I find Mob...

RITM not getting updated on getting the approval record approved via Mobile UI.

I am having the below on change client script running on a device type variable, need to update the

I am having the below on change client script running on a device type variable, need to update the countries in one new  system property and need to call it in this client script.Please help me in script.Thanks in advance. function onChange(control,...

Show fulfillment data back to an ESC user

Hi everyone, I am building an automated VM provisioning request. Basically, an employee will submit a catalog item request that can be for requesting one to many server builds. Then once the automated provisioning is completed, the server(s) informat...