How to sent a notification to inform Group Manager to review their groups for user membership
Hi Team,How to sent a notification to inform Group Manager on every 2nd Wednesday by 8 AM in September every year.Kindly help me on the same. Thank you.
Forum Posts
Flow Designer & List Collector "For Each": A low-code solution
Purpose: To develop a Catalog Item where end-users can select multiple Records/Options via a List Collector, and Flow Designer is able to differentiate and provide the desired action(s). Background: For our purposes, we wanted to provide a List Coll...
Why Hidden roles in Unified Navigation Menu getting applied for admins?
Hi Community, I need to disable 'All' navigation menu from users with specific role. However, the configuration is getting applied for admins as well. please see the screenshot below: This is working for users with iogc_admin roles. They are not abl...
verifying if ip address is part of ipv6 network range
Hi Everyone, I have been trying to check if mentioned ip addres is part of ipv6 network. I could see there is hidden class for SNC.IPAddress and below are its methods : *** Script: constructor*** Script: isValid*** Script: isV4*** Script: isV6*** Sc...
virtual Agent, need to remove message from chat
Hi all, I am facing one issue in VA, On opening chat window Other than greeting message, Service degradation message is coming. It was not coming earlier. After cloning this message is appearing.Can anyone help to remove this message from chatbot
Restrict the CI entry Creation in CMDB table, If CI not found
Hi Team,We have integrated Service now with one of the automation tool, during incident creation through automation when the CI is not found in CMDB table it currently creates the new CI record in the CMDB table , We need to build a solution that Ser...
Resolved! Second level of approval is triggering in No longer required state in custom table workflow
Hi All, I created a Custom table and it needs multiple level of approvals in it.so after creating the workflow while testing the records Second level of approval is triggering in "No longer required" state in custom table workflow PFA.the flow execut...
Why Circuit Breaker is Essential for ServiceNow REST API Integrations
In today's connected world, integrating external APIs into ServiceNow is more than common — it's expected. Whether you're pulling data from an HR system, a monitoring platform, or a financial service, your instance becomes increasingly dependent on s...
Resolved! Auto populate location field Values on the Catalog form
Hi All, On a catalog form, I have below 3 fields. Here, Hotel code is lookup select box as it is a string field in the location table. And Brand and country are reference fields. Requirement is to auto populate Brand and Country when user selects ho...
Override Comment Username
Hi All, i have a requirement that whenever we add a comment, in that comment section field it will show the system default name instead of username and whoever adds the comments then their user name is also not to be shown instead of that it will be ...
Resolved! How to make Flow execute multiple Scheduled Jobs in correct order?
I created a custom Flow. The Flow calls custom Action that calls the Scheduled Job (A) to execute, using "SncTriggerSynchronizer.executeNow()" method.What I would like the Flow to do next is to call another Action to execute another Scheduled Job (B)...
Auto populate assigned to field value on Case task from Case.
Hi, I want auto populate assigned to field value on Case task from Parent Case . Please help me with the script.I have written before business rule as below but not working as expected. current.assigned_to = current.parent_case.assigned_to;Regards...
MVRS getting No Records
Hi Team, I have used MVRS in catalog item, In the we have created three variables. One is cmdb_ci reference variable.From variable i need look up record in for each loop .But for each i am getting no records. Below error getting in flow As per below...
How to create downgrade incident report in servicenow?
Hi, How to create downgrade incident report in servicenow? Best Regards,Juganta Kishore Nayak
RE - RITM00XXXX is closed however one SCTASK00XXX is still pending
Hi Team, can anyone please help me on this issuse . RITM00XXXX is closed however one SCTASK00XXX is still pending . RITM00XXXX is closed however one SCTASK00XXXX is still pending hence unable to communicate with the requestor. can anyone please he...
