Hi all,So there is a field called area (u_area) on the location table. I have a variable (work_location_from) referencing location table on the catalog item. I am trying to populate the assignment group on the Ritm form based on the location user se...
Good Afternoon, My name is Vincent. I live in Tampa FL, timezone EDT. I am a natural born US citizen. I am looking for full time roles as a Software Developer or any role I may apply or configure my talents to. Remote, hybrid, or on site roles fit my...
I have a requirement where i need to send the attachment to 3rd party tool. for this i have created an insert after BR on sys_attachment table which is working fine when the files are added manually but when an inbound email creates an attachment ,t...
Tokyo Patch 2 Is it possible to add UI action Add to Visual Task Board to Incident in Agent Workspace?It appears that OOB there are 5 UI actions named Add to Visual Task Board.Has anyone done this?Thank you!
Hi,I have a UI action through which I am calling a popup with GlideModal, the popup should take the reason as input and set the reason on form in a field u_reason_for_cancellation . Then I have server side script in UI Action to be executed. Please f...
Hi All, I have set up a manual approval step from an SCTASK record. The only thing that is causing an issue is a user with no role cannot view the details of the approval request via the portal. The approvers are added to a custom field u_approvers b...
I am looking at how we might create templated output as a PDF report in our Scoped Application. I can see that I can use the PDFGenerationAPI - however this requires HTML input. So I was wondering if it was possible to use a Server-side templating en...
Hello, I made a change to an option on a reference field on a catalog item from "GPI-EU-Servers" to "GPI-EU-Server". Per the first screen shot there is one filter condition: Name starts with "GPI-EU-Server". However, on the second screen shot there...
When you selected VIP Customer in caller field then system should set priority 1-critical and impact and urgency fields should be readonly.
Hi community, Using UI Action i want to export as CDF, is it possible?
Hi Community, I have a use case below and want help with best approach: 1. We have catalog item that can be submitted but anyone.2. ONce submitted, the data in this form and all related records like TASK, RITM, REQ etc. should be only visible but lim...
I wanted to create a report on finance REQ table in a following wayMetric Report defining the time taken by different assignment groups on all the FREQs.For example - Over a FREQ1234, total 3 groups worked as and it was resolved in 4 days :Group A : ...
Hi Team, I need in requested for variables for the users of the manager (the manager is the current logged-in user) and ensure that two group members can view all users (no restrictions for these two groups).Currently, I have done the manager's user...
I've got a requirement to update some fields on a business application based on the value of the parent business application when approved by two different approvers: The parent business application is the Parent BIA inherited from field and this is ...
Hi all, I want to make an ACL for 50 CI from diffrent ci table like some from server some from unix some from windows,currently I am using this script in cmdb_ci*none condition but it is not working. I want to restrict all users other than a particu...