This is a new instance that hasn't had KB implemented before. After doing some testing and publishing of articles we noticed that as soon as they are published, we aren't seeing a check out button that we've seen in other instances before. There's no...
I need to create a report of CI's that are in a number of different sub nets. I have the CIDR ranges for that I need to search. When I use the "IP address" field in the filter for the report, it looks as if it is not picking up the range when I enter...
How can I have a published report filtered to only display data for the logged-in user's location?
I want to copy variables from an RITM (Request Item) to an SCTask (Service Catalog Task) when the SCTask is created using the "New" button in the related list on the RITM form, how to achieve this?
Hi Everyone, When an incident is created with p1 priority is there a way we could automate a teams call to the assigned person or assignment group people depending on their availability? i hope you under what iam trying to achieve here. if it is not...
Hi,I am facing CSS issue here.When I am hover to HR4you which is in pink color ,complete HR4you portal is pink i.e banner is pink as well , which is working as expected.When I hover to multiapps , expected color is green but purple color is being sh...
Hello all! We're developing a web portal where we want to show "Upcoming Events". We're using a record producer to allow the users to create these events. The event record is created in the sn_cd_content_portal table by the RP. We also want to hav...
Hi, I have a question regarding Playbook.I have set up a "Show Knowledge Article" activity in Stage in Playbook, and I have also set up a knowledge article.However when I click the "View Article" button, the Knowlwdge Article is not displayed. The co...
I have created 3 tables.1. School2.Class3.SectionI have enabled the extensible for Class and Section tables. But when i'm trying to create a 2 New coloumns in the section table like class and section & given the type as reference. when i'm saving th...
Hi there I have created a staff mover form catalog item which the first half of the form gets the current user details like name, manager, department, employee number, location and company. The second part of the form displays fields that the user po...
Hi Expert,I need a report of incident assigned to a particular group ever (Means if support a incident is asigned to BAC group but now it is assigned to ABC so i want this ticket too in report because It was assigned to BAC at some point of time.)I t...
Hello Experts, We have recently upgraded to Washington version and On the catalog form, We observed that the background color of mandatory variables under 'Required Information' is changed as below. Its being displayed as below making it harder to r...
Good Day everyone I am trying to use a style sheet to modify a cloned Theme instead of just adding the changes to the cloned theme's CSS variables section.Unfortunately, some of the code I put in the Style sheet has no effect unless I add it to the C...
Hi All,I am always landing onto the Service desk landing page SNC even though I have update the order of the Tier2/3 specialist landing page SNC to match with the service desk page.How can I make an user to land on 'tier2/3 page' when the user opens...
In true Holiday Spirit, it's time to try and give back a little Recently I've been asked by a customer to have an API function available that returns the previous assignment group. Looking at the documentation and examples found in the community, I s...
