Hi, Knowledge articles when searched with number in the esc portal are opening in the backend form view (that is id=form)whereas the expected behavior is different.It is working fine and was opening as frontend view when searched with the short descr...
Hi , Planning Console (inside the Project) -> Status report-> Resource (Allocated vs. Actual) Actaul value are showing zero , after approving time cardsPlease find attached
Hi Team , Currently, when we open Dashboards from the navigation, it shows tabs like "Owned by Me," "All," and "Recent."I want to add one more custom tab (e.g., "Team Dashboards") to this list. Is there an out-of-the-box way to do this, or do I need ...
We would like to sort tickets by the date our team was assigned as opposed to the date a particular ticket was opened. Is this possible?
Hi Team, We have created a UI page and that display when submitting the Catalog item. We have write script for the same, but, the after submitting the catalog item, UI page appears and If I click on OK the UI page button, UI page is disappear and cat...
Hello team. We have a requirement to create two reports. 1. Highest to lowest used HR services as per HR case creation. I was able to create HR services with Highest cases to lowest but not sure how to create it the opposite way. 2. Lowest to Highes...
Hi All, The Approver(ITIL) is able to update the state field in record for sysapproval_approver table.The approver is changing the state from Rejected to approve and after approve to rejected and to requested also.In order to avoid this we have to re...
Hello all, looking for some help, on the SOW i want to reorder some of the visualizations, specifically, i want to move incident sla's ahead of incidents assigned to you. I have updated the SowIncidentLandingPageUtils UX Client script include, but i ...
I have a flow that uses the "Ask For Approval" action. Once approved, I need to store the Approver Name and date of approval in a scoped App Table using the "Create Record" action. I don't see a data pill with this information. How can I do this? Bob...
Hi Community! Seeking help with the following issue. Gist: An onLoad Catalog Client script with Script Include (SI) call works fine in Portal (/sp or /esc) but in Platform UI the form loads too fast, and the response from the SI is not received, so t...
we implemented principal class class need to displayed on ci field on incident table. but principal class shows even retried class . so how to restrict retried class while using principal class as reference qualifier on CI field on incident On inci...
Now Assist for ITSM: Key Use CasesNow Assist for ITSM, integrated into the ServiceNow platform, leverages Now LLM to optimize IT Service Management (ITSM) operations. Now Assist for ITSM is a great capability for reduced MTTR, increased efficiency an...
Hi All, I want to delete this ui action "cause" but not getting where its placed. Can anyone please help me to make it.And also want some inc field to be removed, how to achieve it in SOW
Hi , when my page is reloading it's not showing the values as shown the below screenshotPlease provide solution why it's not loading properly . Thank you
I need to change when the problem task as generated. I'm not sure where this is done at in the workflow or BR. I need some assistance. it needs to produce when the problem is in the new state instead of the RCS.
