Hello Experts, I have field 3 field in catalog form Manager location department Whenever above field value changes on catalog form , need to store in string field : updated field . 1. if one field value changes only show one field value in updated fi...
Hello Experts,Need some guidance how best to set up SLA for Incidents. I know it is customer specific what the business need but our customer needs assistance .The goal would be ultimately to have reports - met SLA or not (actually which vendor was r...
How to control what which catalog items will be visible under Popular items in service portal when creating new RITM?
Is there a way to see the SQL generated by a report? Is it in any of the system logs?Would be handy if there was a button available to admins to see the SQL generated. Thanks.
We recently implemented Service Graph for Solarwinds. Per our setup, it runs every morning at 7 AM but we are seeing that it is not updating the cmdb_ci_netgear table fields. We would like the ip address and the node description from the import set...
Hello, we are trying to start using the catalog builder.Right now we want to use the catalog builder on our DEV instance. What is the best way to push the created catalog items from the DEV instance to our PROD instance? Or should we use the catalog ...
Hello ServiceNow Community,I've noticed that in some modules (like Strategic Portfolio Management or Project Portfolio Management), there are two fields: "Portfolio" and "Top Portfolio." I'm curious to understand the reasoning behind having both fie...
Hi, I am looking to automate running ATF tests from a CI CD pipeline running bitbucket. I am able to trigger the test suite I need using a curl command to the endpoint of ${SERVICE_NOW_URL}/api/sn_cicd/testsuite/run?test_suite_sys_id=${TEST_SUITE_ID}...
Hello, I have enabled the plugin for EC Pro and AI search. I created taxonomies, topics and added content to each topics but when I tried to search it showed nothing. I have added the taxonomy to the portal. I noticed that changing the Search Appli...
Hello,The requirement is to send a notification to ownership group members (if present) , else to knowledge managers. First reminder will be sent 30 days before expiry, second reminder will be sent 15 days before, 3rd email at 7 days, and last email ...
Hi, I'd like to make the state field of the sys_pd_activity_context table editable. I've disabled the read-only checkbox in dictionary and created two write ACL's with role admin. I've also checked for any client script/BR/UI policy/data policy that ...
Hello all, I am struggling with a requirement, where there should be a button on the portal called copy record on the form view of any opened record For Eg: assume I have opened change record in portal, on the change form we should be able to see a b...
Hi all, When using the search box in the top menu, the search results display as expected but in the top right there is a "Go to list view" button. When that button is clicked it takes you to the core list view, which we do not want access to from wi...
Want to populate the sub categories based on category on templates. Now those are displaying all the sub categories irrespective of category. Could you please any body suggest like is this possible. if possible how? Thanks in advance.
Unique field- This field type is a unique set of identity for records to prevent from duplicity You can do it with the help of scripting, but that will require brainstorming. Here is the quick tip you can follow: - Note: You can't configure this from...
