Hello All,I am trying to create a report on RITM table showing me RITM's where additional comments was added in last 24 hours. However I don't see any additional comments column while creating a report on RITM table. If i just apply filter "Updated i...
Hello, Looking for some assistance in understanding the this error I am receiving on my use case for document intelligence. I received no errors during the training of the use case, however when I added integration I started receiving this error on ...
I have been trying to add an additional column to the field selection but cannot do it.Below is the code ref_qual_elements=technology;ref_ac_columns=sys_class_name;ref_ac_order_by=sys_class_name;is_searchable_choice=trueThe backend name of the Class ...
How can we add or highlight the caller value when VIP is selected same as in the fulfiller incident form? In the service operation workspace form, I want to change the font color of the field value when a VIP user is selected under the caller field. ...
How to hide short description field and add another field in the preview? 
Flow Designer is fairly easy to understand in structure. However, I get particularly lost in building actions. Having a long history of development (C, C++, Assembly, Python, etc.), I still cannot figure out how this part of Flow Designer works. I t...
Hi all, I am struggling with this code. I am trying to collect the sys_ids of locations in the shipsLoc array, and then in the function use this to look at the cmdb_ci_server name (we have a naming convention which means the location of the device w...
Every time I open an RITM it automatically defaults to catalog view when it used to always just open in default view. How do I change it so that it goes back to how it was before, which was any time I opened an RITM it would already be in default vie...
Hii Team, I want a notification to be tirggered via Scedule Job for CI relationship table for the relatoinships created yesterday and the notification should be dynamic so that if multiple services as associated with the service offering then all...
Hi, In record producer, I want to make ‘attach file’ as mandatory when claim damage request is selected as ‘Yes’. Regards,Sanju
Hello all,i want to create a KPI to get list on incidents reassignment count is greater than 2.could anyone please help me with the process Thankssrikanth
Helo all, The script below is returning me 'No'. What could be the issue? var email = GlideRecord('sys_email'); email.addEncodedQuery('mailbox=received^sys_id=67acb6c247109a10b58a86fd436d4312'); email.query(); if (email.next()) { var e = 'te...
Hi Team,In the image shown below I wanted to add other details of Incident like short description and priority.Where I should change I tried in survey widget but getting Error --> surveryAPI() is not declared.
I'm just getting familiar with Integration Hub = Microsoft AD V2 spoke. I've been able to the "User" record to any AD Group within our domain separated environment.Now I'm being tasked to ad the objectClass=Contact to a specific domain's ad groups. R...
Hi All , After the cloning the MS teams chat bot is not responding. After the clone the Client ID and Tenant ID has been cloned from production instance to stag instance ,which i have corrected and updated as well the stag instance( updated the Cli...
