Hi, I'm trying to find a solution to below scenario: I'm using incident table with the custom reference field. Reference field table is having 1000 records and when i tried to pass the 500 number on the incident from and click on the search for rec...
Hi everyone, I’m trying to add two GlideDuration field values and overwrite the second GlideDuration field with the calculated total. I've been using methods from the GlideDuration class and had success with setValue() to transfer one duration, but I...
I have Created an UI Action button on Location Table.When I click on that button, a Dialog Form of Asset table should open with Location Prepopulated.There are 2 scenarios:I can search for an existing asset record (monitor, IP Phone, headsets or lap...
We have a form with the Time Worked timer field. The user manually starts the timer running and switches to another browser tab (Edge, Chrome). When the user returns to the ServiceNow tab the timer begins to "catch up" rapidly. The time counted count...
Hi all, I have seen a bunch of posts regarding this. However have not found any solution suitable to my needs. Here is the situation:1. I have a List Collector item in my Catalog item (accessed through the Service Portal). This item is a list of gr...
I have a visual task board with swim lanes that are categorized by Epic. I have stories under a theme that I want displayed on the board. I'm trying to have that theme displayed as a swim lane instead. Is this possible?
Hello, I'm trying to automate the creation of a certain UI policy every time a certain variable set is added to a catalog item. It works, but the only issues I have been having is getting the conditions to add properly. Here is my business rule: Crea...
Hello, For an integration that was requested, we need to make a REST call to an application where we provide the necessary information to the endpoint which essentially logs in and should provide a session_id back that is then used in a "get" request...
Hi, I want to add a 2 tabs in My Request widget - 1. Incident 2. RequestIncident tab will show all active incident list and Request tab will show all active Request list. Also, i want to hide the filter and search options. Any suggestion how can i a...
The field in the form is left justified. If observed below it should be same like the above and below fields.
When you go to an incident and let's for argument sake say that it contains 127 work notes (which is a lot, I know). When you click Export then PDF (portrait). It exports all of the information for the incident. What I'm trying to figure out how to...
We are trying to add filters to the manager dashboard based on the assignmentgroup.parent.parent, can anyone help out? how would you go about this? We have only been able to reach the first level filter so far assignmentgroup.parent. The organisati...
Hi friends! I am currently stuck and need someone more learned to explain why my code doesn't work. Here's the case: I have a MRVS on a catalog item that has a Lookup Select box (serial_number on cmdb_ci_handheld_computing table). Once a user makes a...
I’ve a query related to AI search analytics dashboard, could you please tell me what are the steps involved in order to access AI search analytics dashboard. What I understand from your videos is that it will be accessed thru User experience analytic...
Which of the following may not be published in Service catalog?Order GuideContent ItemRequested itemrecord producer
