Hello, I have a link to another catalog item embedded into a custom notification sent from another catalog item. I would like when the user clicks the link to copy the requested for in the first catalog item and then populate the requested for on t...
I've managed to create a Request Item and a Requested Item via API but when I try to create an Approval Requested Item it gives me a Status Code 201 but doesn't seem to add the data to the Body response. Is this even possible via API or have I put wr...
I've got most parts working other than truly, or correctly linking (or embedding) the query in the group. Here is what I've tried so far. objective:1) (this part works fine) A Script Include to iterate through the 'qb_saved_query' table grabbing only...
Hi All, So I made a copy of a widget and now I see the links on the widget don't work anymore. I tried this with another widget that has links and the same thing happens. What is going on here? Thanks,Carol
I need to create a report to document our weekly incidents. I have 5 tags organizing them into 5 different sub sections, but I also need to break them up into weeks. Most of the time our incidents are submitted days or weeks before they actually need...
Is it possible to create a separate service catalog with pre-defined questionaries & with default Business CI's for Incident & Service Request?
I uploaded UI16 branding logo however the size is showing is slower i tried css but no luck
Hi,In an Email Client Template that has the incident_alert_task table set, I need to call an email mail script that pulls email(s) from members on the source incident watch list. I have tried a lot, but nothing seems to work. The following script sho...
By using ACL,if the Source = CDE.This should be only visible to users with a particular group(ex: TestGroup2) and admin role. I tried various methods(by adding condition Source is CDE and if condition in script true or false), but couldnot able to hi...
Hi, I would like to create a schedule email for change task ticket. However, the email template is all using the same one but it is based off of different locations and these locations have different email recipients. Is there a way for me to do thi...
I have a requirement that user can trigger a notification event through virtual agent, to trigger event through virtual agent i have use this line of codegs.eventQueue('va.sendemail',new GlideRecord('incident'),vaInputs.enter_username,vaInputs.displa...
This script checks the roles assigned to a group and compares them to the roles assigned to each user in the group. It identifies any missing roles for each user and prints the results. var groupList = ['b85d44954a3623120004689b2d5dd60a' , 'a715cd75...
Hi ,This workflow is in knowledge article and it is stuck in the begin Stage itself. How do i nudge it and Is there any solution?
Hi, I am creating a problem task from a problem table using UI Action. I tried it, but it is not working. Kindly help. var gr = new GlideRecord('problem_task'); gr.initialize(); gr.short_description = current.short_description; gr.assigned_to = cur...
Can't we use the Available for and not available for user criteria for same catalog item?Please suggest