Lets assume there are 3 groups GroupA , GroupB , GroupC Each Group has diffrent CIs owned as below. GroupA > 10Windows Servers, 5 Linux Server, 1 Storage Servers , 12VMs GroupB > 11Windows Servers, 15 Linux Server, 4 Storage Servers , 32VMs Gro...
On the AI Search Analytics dashboard interactive filter to choose the search application, I am not able to see some search application. Only two ootb search applications appear on the dropdown I would like to know how to bring a search application t...
When I view the AI search analytics dashboard, I see the following results: However, we would like to be able to see the data behind the AI search analytics dashboard as currently the dashboard only shows a small number of results and we would like t...
When I open an incident in Service Operations Workspace, the incidents opens to the Overview tab. Is there any way I can configure it to open the Details tab instead?
Hi All, I am facing issues in Service Operation Workspace landing page. Our team has created a new SOW landing page but it is not coming correct in dev, test and prod as it has upgraded to Xanadu version. As i can find it is working correct in Sandbo...
I have created a dashboard in Performance Analytics using the Incident table. I want to add a preview icon before the Incident Number. How can I achieve that?
Hello Team, We have a requirement to hide Edit Schedule button under Shifts Tab on On-call schedule for others except admins. Kindly request you to please help me on this. Thanks,Raj
Hi all, I am facing issue we have made some changes in design form but now it is creating duplicate section like this.we try below steps to resolve it but it is still creating more duplicate - Go in update set where this modifications are captured.Th...
Hello,On opening of the any section on the side of the navigator the Important action section should be collapsed, when we click on arrow then only it should expand. How to achieve this scenario. Thank you in advance
I have created a dashboard in Performance Analytics using the Incident table. I want to add a preview icon "i" before the Incident Number. How can I achieve that?
I have a transform map which i wanted to debug using script debugger for better understanding rather than using gs.info() or gs.error() because sometimes it wont show. Can anyone briefly explain how to use SD in transform map.
Hi everyone,I have deactivated classic agent workspace, but few users have bookmarked it on their personal devices so when they open it via their bookmark it redirects it to a page saying 'The page you are looking for could not be found'.Is there any...
Hi All, I'm looking to create a System UI Policy, where they have to choose one of 3 from a number of variable options to close the task. For example, there are 10 options within the variable next_steps but they want any one of 3 of them to be select...
Hello,I am generating an attachment of type excel usingGlideSysAttachment().write();I want to add some formatting/formula to it.Can we do it using script so that when user downloads the file, data is displayed based on the formatting ?
Within the Incident Management Process and Form, I am trying to pre-populate then Choices in a dropdown box based on the T/F Checkbox Value set in a Custom table. I am not sure which would be best a Data Policy, UI Policy, Business Rule or Client Scr...