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Text not getting highlighted when we try to copy in Edge

Following the recent update of the Edge browser to version 131.0.2903.51, we are experiencing an issue where text, ticket numbers, and other information cannot be highlighted when copying from ServiceNow.It seems that this problem has also been prese...

MariSenthil by Tera Contributor
  • 1248 Views
  • 1 replies
  • 1 helpfuls

Resolved! Inbound action - new email to update an existing ticket

Hi, i know that an email that is classed as a new email is for just that, but i need the script to check to see if a ServiceNow number is contained and if so, to update the existing ticket rather than creating a new ticket. The inbound action i creat...

M_iA by Kilo Sage
  • 1312 Views
  • 1 replies
  • 0 helpfuls

Resolved! Virtual agent decision based on the user

Probably really simple one this where im having a moment!I have a topic decision that I am trying to build that looks at a reference field on the users company record and depending on the answer, will take the user on the specific journey.  Each bran...

M_iA_0-1731929143142.png
M_iA by Kilo Sage
  • 1277 Views
  • 1 replies
  • 0 helpfuls

Catalog UI Policies Clashing

Greeting developers, I have a requirement to hide specific variables on load of the catalogue item. However, I'll later on need to show these variables individually on specific variable selection. I have configured Catalog UI Policies to achieve thes...

Screenshot 2024-11-21 at 10.16.37.png Screenshot 2024-11-21 at 10.16.52.png Screenshot 2024-11-21 at 10.18.35.png
Kamva by Giga Guru
  • 766 Views
  • 3 replies
  • 1 helpfuls