Resolved! Rich text support in description of incidents
How to enable rich text support in description. (Need support for inline images)
Forum Posts
Facing issue while installing plugins in lab instance for Telecommunications, Media, and Technology
Hello, I am facing issue while installing the plugins in lab instance for Telecommunications, Media, and Technology course. service bridge for providers plugins is not installing. Please help me out with this.
Retired kb article is still visible for non admin user under favorites tab in front end.
Hi, Retired KB articles is still visible for a non admin user "Sylke Dankesreiter" under her favorites tab on front end form.Her knowledge manager is not able to see retired articles but this user is able to see.Also another non admin user "How can I...
Resolved! Question: Trigger flow based off asset record age.
I am trying to figure out how to trigger a flow based on the age of a record for ALM_Asset. Example, to create an incident to reclaim the asset if it is still in the system at five years old.
Why does incident state change from onhold to in progress automatically
Whenever there is comment added on incident, state changes to in progress from on hold. Why so. Can't find any business rule for it. Is this expected behavior or not. What is best practice. If agent assigned to the ticket isnt around at desk(shift ...
Query is returning the same sys_id of the records
Hello all, When i was running the below query it was returning the one sys_id mulitple times. var cr = new GlideRecord('cmdb_ci_computer');cr.addQuery('install_status', 1);cr.setLimit(5);cr.query();var arraylist = [];while(cr.next()){arraylist.push(c...
Resolved! What is the difference between Incident Priority and Incident Impact in ServiceNow ITSM?
"I'm trying to understand the relationship between incident priority and impact in ServiceNow ITSM. How are they defined, and how do they influence each other when managing incidents? Any examples would be appreciated."
Resolved! Issue with 'Send Email' through Flow Designer
So, the issue which is faced is that when I send email through flow designer to the members of Assignment Group (custom created), the mail is only going to some users of the assignment group and not to all the members of that group.<> Below is the Cu...
indexOf in business rule
Hi All, I have two fields on the change form as belowBusiness ServiceMaintenance Window (this is a list type field and taking values from scheduled entries table) Whenever user selects any business service which is having below keywords, it should ch...
Difference between PUT and PATCH in REST API?
Hi All I have read put and patch do more or less the same thing. So why do use two different methods for doing the same thing essentially? Can we also Insert using PATCH method?
Kick off an incident based flow on attachment addition
I'm trying to figure out how to kick off a Jira Spoke flow upon addition of an attachment on a Service Now incident. I've tried two basic approaches so far. 1) I've tried triggering off of the incident object - this never fires.2) I've tried trigger...
Getting error on legal workspace
Hi all, I was getting invalid configuration error in reports on legal workspace as below:I was not able to get what was the error occurring on the workspace dashboard. Could anyone please suggest on these error? Thank You
Resolved! List Collector, glide_list, and more information
Greetings fellow developers,I'm working on something that (I think) should be out of the box functionality, but, if it is, I'm not seeing it.On the regular native UI, I know we can use the glide_list attribute of a list collector catalog variable to ...
Resolved! Difference between PUT and PATCH methods for ( REST Scripted API and SOAP)
Hi,I am looking for an article where I can understand properly with example difference between PUT and PATCH methods for ( REST Scripted API and SOAP) ?Thanks in advance
Resolved! How to get an array object into an for-each flow designer
I've developed an Action that obtains chat data from MS teams, I've managed to parse the message content into an Object Array, and parse this out as an output variable to flow designer. I want to write each message to the notes in the trigger inciden...
