Hello Experts, We have a ask, when user is out of office the on-hold ticket should be moved to inprogress state after email is received in servicenow. Because we have a onhold pending user confirmation and pending user information state when user doe...
Hi All, did any one use DocuSign spoke to send signature request to multiple users in signing order. I am trying to use action 'Send Adhoc Signature Request To Users', however when I am passing the value of recipients, it is showing invalid value in ...
Hi there, I need help with the Service Operations Workspace. I can't find how to add a new tab to the incident record page on the Service Operations Workspace. I saw that in other workspaces like CSM/FSM Configurable Workspace if I go into an inciden...
Hi Developers... Good morning... ! I have a server, which I want to exclude from the pattern execution of specific application. But it should be discovered in general (OS) discovery process. Is there a way to achive this. scenario is like: In a s...
Is there an actioin that can get the status value of issue from jira spoke? I looked it up based on this document, but I didn't find it.Jira 스포크
Hi,I have a requirement. in sctask we have a variable "need attention" with values yes/no. So if we select yes then it should create new task or it should not. We are using flow designer for these.So i am using wait for condition with sc task record ...
I have a requirement to populate the Service Offering field on sc_task from the Service Offering field on the parent sc_req_item record. I was thinking of doing this as a business rule on the sc_task table. Is there a more appropriate way of creating...
Hi, has anybody used SMS alternate field & actually get it working?I have configured this field in a Notification definition and configured a device that should receive SMS from this notification. A notification is actually created with the content o...
Is it possible to add a custom font so that it can be used in all text editors?
Hi!, in my ServiceNow instance I can't see the field watcher option in the context menu of my forms, how can i activate the option?The field watcher does not appear either in the instance or in the SP, in my debug preferences I do not have the option...
Within CSM on the record default page where there is an Activity Stream Compose component and Activity Stream some users I have that I've given access to read `sc_req_item` which are assigned to a specific group and to write 3 fields within sc_req_it...
Hi Team, what is difference between override mandatory and mandatory checkbox in dictionary override? Thanks
HI I have a business application table and the field architecture type field showing duplicate values. Any idea why it is generating duplicate values and how to solve it. The duplicate value showing in Blue color.There is no default value given for t...
I have configured advanced work items in ServiceNow. The service channel is on the case and interaction (virtual agent chat) table. The working order for both work items is ascending always. But whenever the work item for interaction comes, it goes a...
Hi,In my PDI, I am trying to implement Cloud discovery where I installed Mid Server in AWS windows machine and launched one more instance to verify if my MidServer can find the instances in AWS cloud within my account. For that I have configured AWS ...
