Forum Posts
What is the best way to query cmdb_ci table
Hi, We have this integration where we want to crosscheck input CI and put it on the affected CI on the incident table. However we don't know the table name. And I believe it is not best practice to do a direct GlideRecord query on cmdb_ci table a...
Need to disable text_index for table
I have a requirement like There are some list of tables and columns where we see a lot of text_index events.Please review the columns : table for the list of tables and columns :parm1: columns for those table where we see a lot of text index events. ...
Is it possible to build an Audience via a Script?
I have an idea to create an audience (in Content Publishing) based off of logic from the sys_user table (ie, if a user has a specified date in one field I want to create notifications and banners for their specific managers). I have tried to use the...
Contract rejection email do not capture the data of the contract record
Hello All, I have a requirement as below for contract management 1. When a contract approval is 'Rejected', it should send a notification to the created by user of the record , with all the details of contract such as Vendor, Customer etc from contra...
Dashboards : Cascading filters design chnage
Hey, I have a requirement in the cascading filters dashboard. This cascading filter acts as an interactive filter and other reports follow. As you can see every filter is stacked on each other, but I want them in a row. i want it to look as shown in ...
Resolved! Catalog Client Script| List Collector
Hi team,Please help me with below requirement.I have a field named "Catalog Items" which is a list collector kind of field in which we get catalog items names as per filter. My requirement is whenever user selects the Catalog Items as " Created new u...
how to change column label for import set table's field
Hello All, I create an import set table on instance A by load data, and then move it to instance B by update set, on instance A, I can change import set field column label, on instance B, this import set table' s field column label is empty and I ca...
When adding users to group in Can View User Criteria and then to group in Cannot View or vice versa
Hi! I have a question about Can View/Cannot View User Criterias, and adding them to groups from Can View and Cannot View, both. Consider there are two groups, groupA and groupB, and we add groupA in Can View User Criteria and groupB in Cannot View Us...
How to Hide a Section in Form for a Particular View
I have a Request Form which has different views, so for a particular view I want to hide one of the sections in the Form;How should I approach this functionality.
Resolved! " You have reached the daily limit for replies posted by a user" on KB Questions
Good day. We wanted to use the Social Q&A Module for our Knowledge Bases. Normal Users (SNC_Internal) are able to create Questions on the Knowledge Base but can't answer the Questions.When the Users try to create an Answer there is an Error message s...
Resolved! How to create report on due date of catalog task
Hi all, I have to create one report and I am getting super confusedHow can I show all catalog tasks whose due date is in next 30 days?
How can we use dynamic content block to filter based on department field for different table reports
We have multiple reports on dashboard and we want to filter them based on department field like assigned_to.department, assigned_to.department.parent and so on based on each table field. So there can be multiple filters on same table.Do we have any p...
How to get RSS Feeds from External Site in Servicenow
Hi ,I have a requirement to fetch the RSS Feeds from External Sites and display in servicenow.Is there a way to achieve this in Servicenow?Thanks in AdvanceVidyashree
Is there a plugin for setting up a Service Channel on the 'sc_req_item' or 'sc_task' table?
We're looking to expand the Service Channel functionality on either the 'sc_req_item' or 'sc_task' tables to automatically assign tasks from those tables to the required agent. However, I understand that the Incident Service Channel was created as pa...
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