Hello All,We have a requirement to migrate old Virtual agent data to New Conversational Analytics dashboard and I was able to find KB article related to my requirement but that solution is applicable only from Xanadu release currently we are in Washi...
Hi ,Change request related list on change form has New button.When we select the New, it loads the interceptor with various type of change.Can we have an option to load the form directly instead of interceptor.Example- For Normal change when I try to...
Hi Experts, I've a requirement to add a disclaimer on submit of a form( like a confim box of Javascript) , if user accepts the form should get submitted but if the user rejects the form submission should be aborted.Please suggest me how i should pro...
I've been building an app and created a new view on the form to demonstrate an alternate way of displaying the data using a related list (as well as other changes). The user has approved the new view as the way they want to see things. I want the ne...
in a business rules condition which on runs first:the condition set up in the condition builder?orthe condition set up in javascript field condition on the advanced tab????
Hi,When the profile of 'assigned to' of any task becomes inactive like change requests, change tasks, VITs, pending approvals, owned knowledge, active delegations, etc. Basically, if that person had any active tasks or ownership in the platform, how ...
“Class” field value is populated as “some value”, which needs to be made empty when value is not available.In some cases, this field is initially empty, and, in few seconds, it is getting filled with “some value”.When closing the alert, this is consi...
Hello Experts, I have field 3 field in catalog form Manager location department Whenever above field value changes on catalog form , need to store in string field : updated field . 1. if one field value changes only show one field value in updated fi...
Hello Experts,Need some guidance how best to set up SLA for Incidents. I know it is customer specific what the business need but our customer needs assistance .The goal would be ultimately to have reports - met SLA or not (actually which vendor was r...
How to control what which catalog items will be visible under Popular items in service portal when creating new RITM?
Is there a way to see the SQL generated by a report? Is it in any of the system logs?Would be handy if there was a button available to admins to see the SQL generated. Thanks.
We recently implemented Service Graph for Solarwinds. Per our setup, it runs every morning at 7 AM but we are seeing that it is not updating the cmdb_ci_netgear table fields. We would like the ip address and the node description from the import set...
Hello, we are trying to start using the catalog builder.Right now we want to use the catalog builder on our DEV instance. What is the best way to push the created catalog items from the DEV instance to our PROD instance? Or should we use the catalog ...
Hello ServiceNow Community,I've noticed that in some modules (like Strategic Portfolio Management or Project Portfolio Management), there are two fields: "Portfolio" and "Top Portfolio." I'm curious to understand the reasoning behind having both fie...
Hi, I am looking to automate running ATF tests from a CI CD pipeline running bitbucket. I am able to trigger the test suite I need using a curl command to the endpoint of ${SERVICE_NOW_URL}/api/sn_cicd/testsuite/run?test_suite_sys_id=${TEST_SUITE_ID}...
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