The user is trying to approve the change request but she cannot do. She can only reject the approval itseems. I have impersonated her but I can see the approve and reject button. How do I sort this?
Hi All, I tried to fetch the All the activity in notes including assigned_to date. I can fetch only comments_and_work_notes and comments. I am unable to fetch the data that is coming from the fields like assigned date from Notes. Please see the attac...
Hi All,We have added ServiceNow application to outlook, but we need to hide two option (Chat with Virtual Agent and Create VTB Task) from end user in the application. Could you guide us on how to hide these two options for end user.Please find the at...
I'm trying to create an ATF test for Virtual Agent Chat. My problem is that the text field (see pic) in the chat cannot be sent to chat. Can't find Send button using Click Component (Custom UI).Is it possible to create a step or script that would imi...
Hi All, Please share me the use cases for integration ServiceNow with AWS Discovery. please share the cases and if possible, share what happens with each use case. Thanks and regards,Ram
What I'm trying to accomplish is to make a util script include that will be used to update a table. While I could create a Util script for each use case I figure it would be easier to create one then if possible the script would be able to determine ...
I'm currently working with Now Assist in Virtual Agent in Xanadu and I want to adjust the way results are displayed.By default, Now Assist results are presented in a carousel format, which requires users to scroll horizontally through options. Howeve...
We had a situation where we tested a Business Rule that runs Before Insert on the sys_user table.The goal was to target new account creations and adjust them to Web service access onlyHowever shortly after creation it affected a large amount of alrea...
Hello everyone, I have a big challenge for you today. I have an instance of ServiceNow with the domain patito.com.mx that we are migrating to patito.com. The domain has already been activated within the instance and both respond correctly, but I wan...
I need help in builiding a visualization/report to get the workload of agent during given period of time. This reports needs to show me the number of incidents an agent had in his queue during a period of time.
On selection of CI on incident form within the workspace, a modal(UI Builder modal component) window should be opened. anybody has worked on such requirement.
Hi I want to sort in descending order for a variable type reference in portalI have tried User preferences - setting it as system and allI have tried ref_ac_order_byBut i am unable to see the results in descending order as the reference shows up as c...
Hello,I am creating a business rule that triggers on the kb_feedback table. However, I need to configure it to trigger only for a specific article number. I have tried using the following filter conditions, but it hasn't worked as expected. Could som...
Hi all, I'm working on creating a custom PowerPoint template, and although I've followed the guides, I can't find the ServiceNow plugin in the available list when I try to install it. Any ideas? Could this be related to PowerPoint compatibility, or ...
Hi, I'm trying to find a solution to below scenario: I'm using incident table with the custom reference field. Reference field table is having 1000 records and when i tried to pass the 500 number on the incident from and click on the search for rec...
