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Resolved! Knowledge Search Word Exclusion

I'm encountering an issue with our business instance where a specific keyword cannot be searched for in our Knowledge search. The article can be found with other keywords and can be found by kb#, but the word "problem" returns no results and "problem...

PLakinGA by Tera Contributor
  • 1632 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to hide attachments based on user role

I have a need to hide attachments on Stories from users with the scrum_reader role.   I have created the following onLoad client script on the rm_story table, but when I impersonate a user with the scrum_reader role, I am still seeing the attachment....

chrish5 by Giga Guru
  • 3414 Views
  • 5 replies
  • 1 helpfuls

PDI - On Waitlist

Hello there, I was forced to release my instance due to ServiceNow is moving Data Centers with additional security. I tried to request a new instance and I am now on the wait list to get a new instance. I am a little disappointed that you made me los...

User657338 by Tera Expert
  • 1134 Views
  • 3 replies
  • 0 helpfuls

Change color of text on platform

I need to change the text color of the request plugin and the open store button in the Application Manager.  I attempted to use the theme builder, but I couldn't find the relevant property. Additionally, I tried inspecting the elements in the browser...

Signature on email client?

Hello All, This is just a thought, is it possible to add signatures on the email client body for end users. I have gone through few posts that said we can achieve this via BR. Can anyone help me out in this? Regards, Shoheb Shaikh

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Ibaa_Shoheb by Tera Contributor
  • 4183 Views
  • 4 replies
  • 0 helpfuls

Resolved! CSAT Survey

Hi All, I have to trigger a customer satisfaction survey to newly onboarded users once the user has completed 5 days of his/her joining. i am unable to write a condition for user completed 5 days from joining.Please help me with table name, user fiel...

Ramya SL by Tera Contributor
  • 1229 Views
  • 1 replies
  • 1 helpfuls

Resolved! OOTB capability of Virtual Agent

Please share the document with the OOTB capability of Virtual Agent. The customer wants a document to see what part of the OOTB feature of the Virtual Agent can do.

Looking for some thoughts on Portal vs UI Builder

Would someone please explain why one might choose UI Builder over a Portal? I've done some reading and still a bit confused. I know uib is the new low/no code solution, but are Portals now considered the past and UI Builder the future? Just kinda cur...

PeteM1 by Tera Contributor
  • 1943 Views
  • 1 replies
  • 0 helpfuls