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Quick link is not showing to particular user on the portal

Hi Guys,  I have added " My Approvals " quick link on the homepage of the service portal but as its visible to me for the admin , when I try to impersonate with another user for e.g. Abel tuter its not visible to him.  Can someone please guide me on ...

tGhadage by Tera Contributor
  • 444 Views
  • 1 replies
  • 0 helpfuls

Resolved! Transform map Script use case

I want to import an excel with fields like sr_no, name, phone and with 100 records.scenario is that , I want to only insert records after 50th records and also if in any record phone field value is empty then that record should not be inserted.how ca...

Hiteish222 by Kilo Guru
  • 893 Views
  • 2 replies
  • 9 helpfuls

Delete duplicate attachment script not working

Hi Everyone, I have written a script action in human resource:core application where i am trying to delete duplicate attachment from case form, i am getting all the logs still attachment is not getting deleted.var caseSysID = current.parent.toString(...

Maddysunil by Kilo Sage
  • 919 Views
  • 5 replies
  • 0 helpfuls

Service Operation Workspace

Hi All,I want to configure a workspace. I created the landing page (agent workspace home) and now I want to customize the list on the left side of the workspace but can' t find how. In addition, I want to change the fields that appear on the forms (i...

Timeline is not visible

Hi,I have enabled audit for couple of tables, but I see List and Calendar , but not Timeline option in the History context menu.Any idea?

maryc by Tera Contributor
  • 1889 Views
  • 11 replies
  • 0 helpfuls

Resolved! Scripted REST API question

Hello, I have a question on using the same scripted rest api for two different tables by creating separate resources. I have a requirement to ingest vulnerability data into ServiceNow from an external source. The data could be for VRM or AVR (Applica...

Viji Rohan by Tera Contributor
  • 1748 Views
  • 2 replies
  • 2 helpfuls

Knowledge approval mobile application

Hi AllIn mobile application under my Items I created icon section called approvals in that created knowledge approval what would be the condition for knowledge approval.

manumanoj by Tera Contributor
  • 650 Views
  • 3 replies
  • 0 helpfuls

Validation based on Assignment group type

In the incident form i want to make sure that the field Assignment group can be modified only if the logged in users assignment group type contains ITSM. How can we achive this by using ACL

JPSS by Tera Contributor
  • 565 Views
  • 3 replies
  • 0 helpfuls

Reset Duration if due date field is changed in Flow Desinger

Hello Everyone,I'm using Wait for duration of time in flow desinger on "Due date" field. Is there a way to correct this time so that if the "Due date" date/time field is change that the timer will correct and execute on the new date/time? Thanks

Rakesh40 by Tera Contributor
  • 446 Views
  • 2 replies
  • 0 helpfuls