Resolved! Write the BR
In the User table , there is a caller and vip field. When raise the incident, if caller is vip "true"..need to set the priority high.I need a business rule for it, kindly help here
Forum Posts
search field on document list in employee center
Hi, How can I add search field (next to new button) on this document list in employee center?Please see screenshot below. Thank you. - erwin
Resolved! MANDATORY- PRE-LOADED WITH THE SAVED DATA
I created a simple True/False field and wrote a UI Policy to make that field mandatory on meeting certain conditions. But whenever the conditions are meeting the mandatory field asterix mark (*) remains Grayed even if the field is empty and allowing ...
Resolved! How to change the label name in ui page?
Hello,We have a UI page featuring Cancel and OK buttons. Could someone please assist in updating the OK button label to 'Yes' and the Cancel button label to 'No' to ensure clarity for our users? Thank you <g:ui_form onsubmit="return invokePromptC...
How to check if a string contains backslash
Hi All, Do you know how to check if a string contains backslash? I have a flow action with a REST step and it's working fine but one call encountered an error because the parameter that I'm passing contains a backslash (sample value: abcd\efgh). I tr...
schedule job
I have a schedule job which runs when the user does not login for 30 days that is working fine ,but now i need to exclude some users from the list ,i have tried with the below code but its not working inactiveUsers.addEncodedQuery('active=true^last_l...
Mobile view: Unable to see data from some tables
Hello, I am able to access some modules and see their records in mobile view but other modules show "No records found". I have ruled out ACLs as I left the module and tables wide open for testing. I can access these same modules and see the records i...
Resolved! Regex advice needed; parsing values contained with special characters
Hello Regex experts! I need some assistance parsing email addresses in a string. EX: Tester, One <tester.one@email.com>; Tester, Two<tester.two@email.com>; Tester, Three<tester.three@email.com>; Tester, Four<tester.four@email.com>I need to extract th...
ServiceNow Time Question
When looking at change records in ServiceNow the planned start and end times are accurate, but when a report is sent out the start and end times are showing up +5 hours and we are not sure why the discrepancy. Any ideas? Everyone sees the correct ti...
MID host: average CPU usage on Performance Analytics is not displayed
The other components are showing data, but only average CPU usage is not showing up on the dashboard. I would like to know possible causes and solutions.
Resolved! Using best practice, is a password reset an incident or a service request?
SNOW had been implemented about 3 months before I arrived at my job. The HelpDesk implemented PW reset as incidents. In the last 3 companies I assisted with implementation a PW reset was NEVER an incident unless a piece of software caused PW issues...
Create Pop Up after click on button (start work) in Mobile Agent App
we have start work button on WOT table which is OOB in mobile agent app as well as the back office, In the back office after clicking on the start work UI action button its checks does the task has a Upstream task or not if yes it will open pop up wi...
how to create relationship between users, roles and groups in service now
Hi Community, How can a relationship be established among users, roles, and groups in ServiceNow? I need to create new groups named customer, customer admin, and Agent manager in ServiceNow. Whenever we add users to these groups, they should automati...
How to dotwalk in relatedlist of reference field
I have a form with product release data. But need to restrict a variable based on one of a variable in release form.Eg : x variable in release form has y related list and s is its field. T variable in release form needs to be displayed based on x.y.s...
Resolved! Disable MFA option
Hi Team, Can some one suggest how do I disable the 2nd option from the below screenshot"Mobile: Setup Bio metric....." We are not using this FIDO security option.
