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SC Tasks

Hello,  Here is the scenario: Once the story is ready for testing, I generate tasks which I can assign to the stakeholders for testing. Like this once, the testing task is completed I know this story is ready and can be deployed to PROD. However, I i...

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dev_K by Tera Contributor
  • 365 Views
  • 3 replies
  • 1 helpfuls

Change the definition of "open" tickets

Hi Team ,  can anyone please help me on the request ,  In the Request Overview dashboard, I notice that the open requests also include closed requests. screenshots in the attachment.If the state is closed incomplete, closed cancelled or closed comple...

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nameisnani by Mega Sage
  • 437 Views
  • 4 replies
  • 0 helpfuls

Resolved! Add UI Page to Agent Workspace Side Navigation?

I'm extremely new to ServiceNow development, and haven't quite grasped all of the concepts yet, I've searched everywhere but haven't been able to find this type of solution - I created a UI Page that displays a monitoring solution that is specific fo...

rpedersen360 by Tera Contributor
  • 1452 Views
  • 2 replies
  • 0 helpfuls

How to delete search catalog from csm portal

I have an requirement to delete search box from the csm portal. This search box also appears in individual pages of the catalog items. Should i go to each and every individual pages to delete this box or is there a simpler way to do it?

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Configuring email account in PDI

Hi All,  I am trying to learn on notifications and part of it was creating inbound email actions. But there was no email account configured in PDI. can anyone please help on how i can configure an email account.I have seen at places that its not poss...

mrakeshchv by Tera Contributor
  • 3753 Views
  • 17 replies
  • 2 helpfuls

how to integrate servicenow with ADO

Hi All , How to integrate servicenow with ADO when any incident raised in servicenow --> an issue should create in ADO whan any story is created in serviceow--> A story should create in ADO please provide your inputs @Ankur Bawiskar  Thank you,Shabbi...

shabbir5 by Tera Guru
  • 260 Views
  • 1 replies
  • 0 helpfuls

Resolved! ecc queue

Please correct my understanding :- Scheduled Import set jobs will be triggered on interval basics ,then it will make a request Mid Server  to query the data from LDAP , Once Mid Server  fetched the data from LDAP ,it will place the data into ECC Queu...