Good Afternoon,I am working on creating a Knowledge Base workflow for our Technology department. My task is to create a manager approval before the KB Owner unless that manager's title is VP or SVP. The manager approval is being triggered as intended...
Hi, Why preview record is not showing on the closed incidents attached is the image
We have created a custom tab that holds a page with a form. This form takes the parent information such as the table and sys_id but uses a different view which is the reason it was created. When we try to change and save the fields in the custom...
Is there a way to determine how many (and what) Knowledge Articles (KB/DOW) a user downloads during a logged in session? For example, I log into the Customer Portal and download 5 KB articles. Then, log out and back in, then download another 5 KB art...
Hi All, We have a table named 'Compliance requests' and we need interactive filter on dashboard for these requests to filtered by region.But there isn't any field on request table which refers to region(location) table.Instead, there is Office (refer...
Okay. I am trying to add two reference qualifiers to two fields on a custom SN table. I wrote two on demand script includes using GlideQuery to obtain the sys_ids from those tables and push them into an array. I have confirmed using background script...
Usecase: Append (Copy/Pass) all the Record Producer variables data in the Incident Description field.1. My Record Producer. 2. For this we need to write one script in the "Record Producer" script section (refer below image).3. We just need to use the...
Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Support.I have created my own PDI and I have import and export the data(NLU models ,de...
Would someone please help me with scripting for onCellEdit Client Script?I have an onChange Client Script that works, but I need to replicate the same functionality with an onCellEdit Client Script.The onChange Client Script uses a GlideAjax call to ...
I'm looking to create a DB view (materialized view) for a Kafka stream. The requirements are basic. They need to see 2-3 fields from about 11 different CI tables. Fields being 'name' and 'company'. No joins are necessary. Issue I'm running into is wh...
Im running a custom script in a dynamic content block which ive adapted from the community here: https://www.servicenow.com/community/platform-analytics-articles/dashboards-approaches-for-interactive-filters-on-list-fields/ta-p/2301044 Ive added my ...
I have to make an application and the table has to have a field where the user can list what they want from the support in the form of a list example: he will ask for 3 changes amendment 1 amendment 2 amendment 3 The user has to be able to put what h...
Hello, I am trying to populate a list collector field from a client script/script include and I am getting stuck on calling the script include from the client script to bring the new values in. I am using a m2m table with relationships built out. Bel...
Hello Team,I'm trying to write a script includes with catalog client script onChange. I have an xyz custom table that has these fields and values:Full name HR course John HR course name A If J...
Can someone please explain why my business rules are creating another SC_task record after I post the first comment on either RITM table or SC_task table???
