Hello, I have been assigned with updating the change request process to automatically transfer comments from the approval table to the change record whenever a comment is present. I'm relatively new to working with the change request module, so I'm r...
Washington DC Patch 4 We have noticed that there are some changes that we can't copy. That is, for some changes, when Copy Change is selected nothing appears to happen; the change is not copied. This doesn't happen for all changes. We tried comparin...
Hi All, 1. Is it feasible, if I have an approval on the accept phase (screenshot below) when it is approved the policies in the plan build phase will be compliant? 2. if one of the tasks are not completed and some policies are not compliant, will it ...
Hi, when i check the OOTB policy it has only approval and phases complete. Is it feasible to create a policy wherein i can check all the task generated to be completed before i would proceed to next phase? Also another question are policies state aut...
Hi All, Appreciate any clever mind on the scenario here. We are having a custom boolean field on cmdb_ci_service table, and we don't want this field been accessed either from scripts or queries. Is there any thing from Service Now could achieve this...
Hey! I created a button in the ui action called pie chart that automatically opens the reporte link for me in the backend it works for me but in the sow it doesn't work for me I need it in the action bar of the incident a picture is attached how do I...
Hi Everyone,I recently passed ServiceNow Certified System Administrator exam (Jan 29) and was curious when/if I needed to take a delta exam? I haven't received any info from ServiceNow and wanted to make sure I stay current. Thanks in advance for any...
Hello,So I have created a field on our main table with type - Reference that is referencing the metric instance table. I am then creating a script to calculate the duration of the sys_created_on date that is being retrieved from the metric_instance ...
We have created reports using the catalog item variables and have put them in a Dashboard. In the Dashboard, I want to create a dynamic filter on a catalog variable "please specify the user name" which is a reference type field and the table referre...
Hi,I have the OOB Save UI Action on the global table. I would like to exclude the sc_task table from having this specific UI Action. I want to create a new Save UI Action specifically for this table without affecting other tables that use the global ...
There is a policy that makes the field mandatory when changing the incident status to Resolved or Closed. But it only works if the modifying user has the admin roles. No role restrictions or other rules and scripts were found that could affect this b...
Whenever opening any KB article in Edit mode, I can see there is no Audience selected. In all cases the field shows "None".Even while creating the new kb article record, we are able to provide the audience value but after the form is submitted the au...
Hi everyone, If a user calls in what are the options to auto route the call based on one of 3 CI impacted. Is that possible?
Hi all, The requirement is used to check whether actual end date/time is before actual change planned/date and mark completed on schedule check box must be true and the issue is intermittent it is working for some changes and not working for some ...
On the req info SNC, all I can see are the tasks and recent interactions. It's supposed to look like this: The former is an OOB variant in the instance while the latter is what I have in my PDI. Both are on SOW V5. Compared configs on both but can't...
