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Problems with onLoad()

so, I have these fields:What I'm trying to do is create a client Script so that, depending on the option chosen in the 'Area' field, only show certain options in the 'Type' field, However, I'm not succeeding, I'm trying to create an onLoad() code fun...

Captura de tela 2024-05-16 154737.png Captura de tela 2024-05-16 154826.png Captura de tela 2024-05-16 154833.png

Chart with basic reporting

Hi Team, I want to show the Incidents SLA met % for response and resolution SLA like its 98% or 92% etc. And this percentage can be calculated as if 10 incidents logged per month and 8 are SLA met then percentage is 80 etc. Same goes with response an...

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SM16 by Tera Expert
  • 568 Views
  • 3 replies
  • 0 helpfuls

Undefined in notification

I have created a notification on ticket closure in that it will display variables and moved to production.Later that i have added few more varialbles to that catalog item and modified the notification to include those variables as well. For already c...

JPSS by Tera Contributor
  • 612 Views
  • 2 replies
  • 0 helpfuls

ServiceNow Integration

Hi all, I have no knowledge in integration but I would to learn. So, I am thinking of integrating two ServiceNow Instance like if i create incident in one instance it should get created in another one also. But I need a documentation from scratch, Ca...

AbishekV by Tera Contributor
  • 753 Views
  • 5 replies
  • 0 helpfuls

Resolved! Purpose of 'Attachment Name' as Action Input

Hi, I am creating a connection with IntegrationHub ETL (IH-ETL) and in the Data Source you have to create a Request Action. When creating this, one of the inputs, OOB, is a mandatory field called Attachment Name (see screenshot below). I am wondering...

Kenneth3 by Tera Guru
  • 988 Views
  • 4 replies
  • 1 helpfuls