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Chart with basic reporting

Hi Team, I want to show the Incidents SLA met % for response and resolution SLA like its 98% or 92% etc. And this percentage can be calculated as if 10 incidents logged per month and 8 are SLA met then percentage is 80 etc. Same goes with response an...

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SM16 by Tera Expert
  • 568 Views
  • 3 replies
  • 0 helpfuls

Undefined in notification

I have created a notification on ticket closure in that it will display variables and moved to production.Later that i have added few more varialbles to that catalog item and modified the notification to include those variables as well. For already c...

JPSS by Tera Contributor
  • 612 Views
  • 2 replies
  • 0 helpfuls

ServiceNow Integration

Hi all, I have no knowledge in integration but I would to learn. So, I am thinking of integrating two ServiceNow Instance like if i create incident in one instance it should get created in another one also. But I need a documentation from scratch, Ca...

AbishekV by Tera Contributor
  • 753 Views
  • 5 replies
  • 0 helpfuls

Resolved! Purpose of 'Attachment Name' as Action Input

Hi, I am creating a connection with IntegrationHub ETL (IH-ETL) and in the Data Source you have to create a Request Action. When creating this, one of the inputs, OOB, is a mandatory field called Attachment Name (see screenshot below). I am wondering...

Kenneth3 by Tera Guru
  • 988 Views
  • 4 replies
  • 1 helpfuls

Resolved! Custom scripted Rest API for record producer

I am wondering if someone can assist with script to post a record producer. We want this scripted rest API for just 1 record producer and only 5 fields.  I have done for the incident but have no knowledge on how to create one for the record producer....

GB14 by Kilo Patron
  • 1776 Views
  • 7 replies
  • 1 helpfuls