Copy incident UI action
Hey all, is there a way to not to copy attachment's using the Copy Incident UI action ?
Forum Posts
ITSM
Hello Everyone,Assigned to and Assignment Group field is defined in Global scope but this fields I am using scoped application but facing issue with not referening user records and group records. if any solution for this query let me know.
Unable to find "Add Unused Reports'
I am an admin and doing research on reports particularly those that are not regularly run/accessed. In this link, there is an instruction to add the 'Add Unused Reports' but I am unable to find this in our instance. Please help!Thank you.
Resolved! What is the best practice on date type field default value?
Hello experts,Does anyone of you have any insights on the best practice for setting a default value in a field?For example in this field, the script can be used to populate the field with value of 2100-01-01. But there is also a dynamic filter for th...
Quick link is not showing to particular user on the portal
Hi Guys, I have added " My Approvals " quick link on the homepage of the service portal but as its visible to me for the admin , when I try to impersonate with another user for e.g. Abel tuter its not visible to him. Can someone please guide me on ...
Translate the tooltip in agent workspace "At a glance" in contextual side panel - HR Agent workspace
Hello!! I am trying to translate the tooltip which appears while hovering in agent workspace at the contextual side panel HR agent workspace.
Auto Suggestion in Record Producer
In a catalog item, there are two variables: "Description" and "Mentor" (a reference field that refers to users in the Mentor group). Can we display mentor suggestions based on the skills mentioned or the explanation provided in the Description field?...
Resolved! Transform map Script use case
I want to import an excel with fields like sr_no, name, phone and with 100 records.scenario is that , I want to only insert records after 50th records and also if in any record phone field value is empty then that record should not be inserted.how ca...
Resolved! After added the Related List to Program table, i see two EDIT button
I just added a related list( Program-> Related list) under pm_program table Then I see two EDIT buttons. How do I get rid of the One Edit button? Please help
Delete duplicate attachment script not working
Hi Everyone, I have written a script action in human resource:core application where i am trying to delete duplicate attachment from case form, i am getting all the logs still attachment is not getting deleted.var caseSysID = current.parent.toString(...
Can watchlist members view my catalog form when it's saved as draft
HiI have a requirement where the members I have added in watchlist can view the draft catalog form saved as draft by requesterPlease let me know if this is possible
Service Operation Workspace
Hi All,I want to configure a workspace. I created the landing page (agent workspace home) and now I want to customize the list on the left side of the workspace but can' t find how. In addition, I want to change the fields that appear on the forms (i...
Timeline is not visible
Hi,I have enabled audit for couple of tables, but I see List and Calendar , but not Timeline option in the History context menu.Any idea?
Resolved! Scripted REST API question
Hello, I have a question on using the same scripted rest api for two different tables by creating separate resources. I have a requirement to ingest vulnerability data into ServiceNow from an external source. The data could be for VRM or AVR (Applica...
Knowledge approval mobile application
Hi AllIn mobile application under my Items I created icon section called approvals in that created knowledge approval what would be the condition for knowledge approval.
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