Hi Experts, I'm working on Virtual Agent (Chat Bot) in ServiceNow, I have a requirement to set-up OOB Survey at the end of the chat conversation. Could anyone guide me where I can set-up Post Chat survey. I found a YouTube video which explains only a...
I need some help on a public record producer. First off this is not my design I picked up a horrible process and just trying to remedy it. I have a record producer that has a category and subcategory field. The category field is a select box and is w...
Hello Everyone, On the current project I am working, we have a integation with HackerOne system and they need to activate SSO integration. Before setting up SAML on HackerOne side, the application requires completion of a domain verification check. P...
hi all getting that error on loading of the form and making changes in the selected variable in catalog onchange client script Script include getAppids: function() { var appSysids = this.getParameter('sysparm_value'); var prodID =...
Is it possible to publish a facility model to a catalog the way you can with software and hardware models? Is there a better approach to allowing users to "purchase" in stock assets?
Hello all, There is a requirement to add change calendar in the employee center home page. We need to create a custom page for Change Calendar. How do we achieve this? I defined the schedules for change. But want to see the calendar including holiday...
Hi Guys, Hope you all are doing well ! I am not able to import the NeedIt repository from github for ServiceNow application developer training course module. The error message says please make sure your username has both read and write access. I am...
Hi, I am looking to find a way so that when a user manually selects a knowledge base from the our customized Portal, the search widget only searches within that specific KB and get the particular KB categories in that Knowledge base.. At present, it ...
Having a tough go with using a Reference Interactive Filter and I need some assistance. I have a table named parent. In a dashboard I have a bar chart with number of completed tasks per month per processor (reference field using sys_user able). I wa...
There are 939 emails in the queue how to delete all the records and make it 0 so that I can enable Email sending?
Hi All, I have a custom field "incident state"(choice) on escalation log table, if incident state is updated on incident table, i need to update the "incident state"(choice) fieldI have written after insert/update BR, but it is not setting the value,...
Hello Guys, I have a UI Action on the change form and I need to display a dialog window with a specific View from a custom table called timeline. I am using GlideModalForm in order to achieve that but the problem is that I need to set the Parent fiel...
We are trying to add the relationship via the script, and the below script works but if we run it again, it insterts another duplicate relationship in the "relationship" table. Is there a way to skip the insert of the relationship if there is already...
Hi, The dynamic content in the subject line does work, and when I am previewing the notification, it shows the correct dynamic content in both English and French. However when I test the email notification by triggering an email notification, the ${h...
I have written a Business Rule to create an Announcement when Incident priority changes to P1. Everything is working fine except one field in Announcements table. There's a field called From in the record but its setting date and time as 2 hours from...
