Hi,I have created database view for Incident and Outage table. And then I have created an indicator source with that database view table in the view table when I choose either Outage or Incident the automated indicator is showing counts but when I tr...
I can't seem to find how to enter logic or build criteria on groupings. I would like to view all the tickets or cases entered by users, only if they have entered 2 or more tickets that month. From there I would like to create a report and dashboards ...
Hi all,I want comments to be updated in requested item when an attachment is attached with the details like :Attachment added to $RITMNumber$. File name : $Filename$ by $Createdby$ at $created$I would prefer a insert Business rule. So when attachment...
I am using a copy of the report widget to post a calendar report on our portal. Everything is great except it won't display the name of the month at the top:But when I run the report in the report module, it displays the month and year. How can I get...
Hi, When creating a knowledge article from incident, the article will be saved as Draft when the incident is closed, and in order to publish we need to go to the article record and press publish.Instead, I am looking for a way to directly publish the...
Hi Community, we have created a DB View, which combines incident, kb_knowledge and m2m_kb_task tables. This way, we can do a lot of good reporting on how knowledge articles are being used when working with incidents. Here's how it is built:Looks as i...
Hi Experts, I have the following scheduled job script. Essentially, it will check records that are about to expire and send an email to the owner of the record. What I'm trying to do is when there are multiple records belonging to one person, I want ...
Hello Guru's: I'm hoping someone can direct me to the correct issue resolution.I'm developing a Custom Table to Track our Service Account information.I've been tasked to get these records to sync with AD and add a couple of key attributes to the tabl...
1) What is Server-side scriptingServer-side scripts are executed on server and database.Following are examples:Update the field when the record is inserted.Setting a value on a field when parent record is updated.Validate the role of logged in user.G...
This is not working. Getting undefined in server scriptClient code api.controller = function($scope) { /* widget controller */ var c = this; this.show = function(i) { c.data.i = 'this is my short description'; c.se...
Hi All, As I am new to Jelly scripting in SP, i wanted a help from you all. There is field called -'Special Instruction' over cart checkout page. This field is visible when we order something from Desktop UI but it is not visible if we order anything...
Hi,I have a requirement to create a business rule on the cmdb_ci_server table. So when a new record is created or updated with certain conditions, a records needs to be created in another table called FNMS Agent table. However, the name needs to have...
Hello, I want to understand how the impacted services, affected CIs related list are calculated in change and incident. Does impacted services get populated based on all of the CIs listed in the Affected CIs related list? how many layers of Service d...
Hi all,I need some guidance and steps to automate the process of creating Service Request from a predefined catalog item by taking required values from an alert.I'm trying to use Alert management rule and sub flow for this. So please help me by shedd...
HI All,I want to extract numbers from the in given string except KB please give me the expression in dynamic formKB0014953.