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How to auto-populate knowledge article body with a field value

Hi guys - I received an inquiry from a user at my company and I am not sure if there's an ideal path. Hope you can help, and thank you in advance!  Issue: Is there a way to auto-update a text in the article body based on a related field value? Let's ...

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sam222 by Tera Contributor
  • 1531 Views
  • 3 replies
  • 1 helpfuls

Before query BR: how to restrict record access on parent table?

Hi,Hopefully a fresh look at this by someone else than me   can help me move in the right direction.Let's start with the business requirement; restrict access to all Incidents and Questions that are assigned to certain assignment groups - to users wi...

Tarik_H by Giga Contributor
  • 2976 Views
  • 14 replies
  • 1 helpfuls

exam

I have booked online exam however o wanted to change it to Prometric based exam.I can only two open reschedule and cancel however I am not seeing an option to change it from online to prometric  kindly guide regards,Amit

Restrict SCTASK closure in list view

Hello, i have a variable in SCTASK variables section which is mandatory only in SCTASK, if the field is Empty i want to restrict the task closure from the list view. i have written an before business rule and abort action, but that works both on the ...

s_dinesh01 by Tera Expert
  • 691 Views
  • 3 replies
  • 0 helpfuls

Unable to Reverse the Parent Child Relationship

Dear Experts,  I have a transform map targetting the Application service & a OnAfter script which will map the Application and Business application togather. The script is working fine in creating the relationship, however instead of app service to b...

Nilanjan1 by Mega Sage
  • 775 Views
  • 7 replies
  • 1 helpfuls

Resolved! No activity stream is shown

Hello team I was trying to transform Problems into CS Task and in the process of that I was copying the work notes and comments.Script to copy comments and work notes:  /** * MIBE * This function will copy all comments and work notes fro...

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MIBE by Tera Expert
  • 1683 Views
  • 6 replies
  • 4 helpfuls