On the req info SNC, all I can see are the tasks and recent interactions. It's supposed to look like this: The former is an OOB variant in the instance while the latter is what I have in my PDI. Both are on SOW V5. Compared configs on both but can't...
Hello All, I want to change the Text color of Post button in RITM.Please check the attached screenshot, at present the text color is Black but we want to change it to White.It is OOTB Widget "Standard Ticket Actions" in our instance but in PDI the te...
Hi,Im trying to redirect user using onAfter Business rule but I had no luck, what am I doing wrong?var gr = new GlideRecord('sys_attachment'); gr.addEncodedQuery('table_sys_id='+current.getUniqueValue()); gr.query(); if(gr.next()){ gs.log('zhahg...
Hi everyone, Is it possible to associate users with a specific CI. Then if the user calls in to report an issue, depending on 1 or 3 ci's the change ticket can be routed. Is this done in a flow, or business rule or ci or auto assignment. Just seeking...
How to Multi select from the drop down field List of servers to be included for patching. Can anyone help me on this, I want to select all servers at a time on Leftside & move to Right side.
In Asset Workspace, I set up a Fixed Filter that displays correctly in the preview, and I save the changes. However, when I close UI Builder or navigate away from the screen, my fixed filter settings are lost. Does anyone know why this might be happe...
We are implementing Integration to automatically create Business Service records. We want the record to be created as "Pending Install" as install status . On checking i see that it is set default value as 1 which is inherited from base cmdb table. S...
Hi,Im trying to create a JSON File using business rule and then attach it to the current requested item.This is my script:(function executeRule(current, previous /*null when async*/ ) { // Add your code here var variables = []; // Query...
Hi Guys, How do I remove the 2 UI actions from a sys_popup window.I just created this sys_popup for portal use. Thank you
Can any one tell me how to do this I tried many times to add the child incident i checked docs as well no use
Hello Dev's Can someone please tell me about the issue with below code snippet?If condition is not getting executed. var astGr = new GlideRecord('alm_asset');astGr.addQuery('parent',cartonGr.sys_id);astGr.query();if(astGr.model_category == '188323293...
Hi All, I know how to hide the fields from the Personalize List columns by creating ACL. Create an ACL Type = RecordOperation = add_to_listBut this solution will make me to create 30 add_to_list ACL's since i have 30 duplicate/un used fields.is there...
Hi All, I was looking for versions of the Scheduled Job which will execute the script.I need to Revert back to its Previous version. Now, i couldn't find the versions of the scheduled JobPlease help me on how to revert it back to previous versions.An...
Hi, I am attempting to create a widget on a portal to show the contact details for the primary support contact for the logged in user's Company. The primary support contact is listed on the Company record in a field called u_csm_primary. It is a Ref...
Hi All,Need help in correction of script.I have written, below UI Action script to retrieve Assignment Group values, according to Business Unit. But when I click on UI Action it gives error** User who is clicking the button is member of group.. & I a...
