Need to create a report from Problem table with associated incident numbers
Hi I Need to create a report from Problem table with associated incident numbers. can anyone help me on this
Forum Posts
Fields are not visible on the new updated knowledge article template creation.
HiWhile creating a knowledge template , created fields are added to that but it is not carrying over the template.
Resolved! Regex in onchange catalog client script
The catalog client script should retrieve the regex pattern from the country's table and compare it to the input in the 'account_format' variable.However, the script below is not working. I confirmed that the regex pattern is correct, however it does...
OOB change notifications to custom fields
I'm trying to use the change_task.itil.role email template for a custom assignee field i created on the change request form but its not allowing me to save the notification. should i create a new notification with the same template or is using that O...
Edit Contents of Report Module's Date Widget
Hello, Looking for the location of the code/UI populating the attached date widget, with the goal of modifying and/or adding some of these presets(Days; Weeks; Months; etc). Any help is appreciated. Thank you.
MS teams Integration with Change Management and MIM
Hi All, I have a requirement to integrate MS teams with ServiceNow. The requirement is to send a chat message to CAB group in MS Teams when a new emergency change is created.MS teams integration for Major Incident Workbench to initiate conference cal...
Setting due date for a catalog item in workflow editor
While setting due date in a catalog item . I have set the due date using schedule field present in the properties of catalog item .I have set as 3 business days but even after publishing the workflow of a catalog item the due date is not working. Is ...
Resolved! Flow not getting triggered
I have the following condition as trigger for the flow. This flow works when I test it (using Test button). But it is not getting triggered. Can someone suggest why? The flow is active.
Making approval comment field mandatory in cab workbench (pop up)
Please suggest me how to make approval comment field mandatory in cab workbench While clicking on approve button in cab workbench a confirmation popup appears
restrict new button on workspace
i am working on employee table in configuration workspace,my requirement is if employee table record state is completed or canceled states,then employee_manager and employee_owner roles not able to create a new record in related lists those attached...
How to set "From" field in notifications dynamically.
Hi Community, I want to setup "from" field in notification part such that, whenever email will be sent to user, it should come from "Assigned to" person. And this assigned to person will change with every incident.
Object.entries failing
When I woke up my pdi from hibernation, some of my widgets I was developing had critical failures after debugging I figured out that the problem was being caused by the JavaScript Native function Object.entries(). The specific error I'm getting is: S...
Resolved! Knowledge Base (KB) article not visible to none of the custom roles on one vendor instance
We have developed a custom application and custom portal with custom roles. I installed my application on one of our ServiceNow vendor instances. However, on the new instance, KB articles are not visible to any of the custom roles associated with my ...
in work notes section how to show role name instead of agent name in email notification
so we have a "comments added" notification, so when user receiving a notification , in the notification comments section agent name is showing ,we want to display role name instead of agent name (and need to check user has that role or not), using em...
How can we add additional Commets field in email to take the comment from the approver
I have created a email notification for approval, if he click on approve/decline, how can we add additional comment field and take the additional Commets from the approver in approval email from his outlook. If yes how can we.
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