Known error

[Devika]

Hello,

i have imported the known error template and known error knowledge base but when the article is created the article is not being stored in Known error knowledge base .What could be the issue of this .

[Dr Atul G- LNG]

So when you create KA, from template are you able to see the knowledge base as Known error?

[Devika]

When clicked on Known error template it is not redirecting to create an article .It is throwing na error.

[Dr Atul G- LNG]

any screenshot?

[Devika]