Hello, I'm trying to take a calculated value from the sn_safe_sprint table. I currently have two queries: one for calculation and the other to set the value of the same field to that of similar groups. For example, I have created a field named "Avera...
If test results in configuration compliance are closed-stale by rule, and the test result come through from Qualys integration again, will the result re-open or open a new test result?
Need Help on below:On our shared ServiceNow instance, we keep on getting below error in sys log for worker threads triggered through CMDB jobs.Source descriptor is empty while recording access for event ****cmdb_common_worker_6: no thrown error. Not...
Hi All,I have requirement to trigger a survey to all the users who have accessed the Service Portal yesterday.I have created a scheduled script execution which runs every 24 hrs.The logic here is, it will recalculate the recipient list which has acce...
Hi , My PDI is showing status as 'offline' and not coming online .I am having lot of my code work on that instance.Can someone please help me on the same.
Hi,we have an on submit client script which calls glide ajax. If the users tries to view the history or trying to change the view, the onsubmit script is triggering without save or submit to the record.Any thoughts on the resolution and the reason fo...
when we are publishing the publications. each time it populates the publications recipient lists for around 40000+ records however we have around 10000 active users.We need to restrict this for only around 10000 active user only.
Hi All - I've been asked to modify a couple of individual data sources in Discovery to not update the "Most Recent Discovery" field on CI's. My client wants this field to represent the last full scan done, not just a probe. I found some docs saying t...
Hello All, How can i attach all P1 incident to a child incident related list if channel is select as chat in main incident form?
Hi ,We have a requirement like ,field "upload_document" in sn_hr_core_task is set to success or failure based on the attachment added .So If I open the hr case then the list of tasks will be displayed and I need to highlight the tasks ehere the uploa...
Hello community,I have been experiencing some difficulties with the "preview this record" button in records (please refer to the attachments). I would like to limit access to the button based on roles, making it either read-only for users or not visi...
Hello, I am looking for a solution on below - There is a field in the catalog item in which the user should only allow to enter specific text (STARTS with "ADA") and ends with a number. No special symbol is allowed. This should be an immediate respo...
Hi everyone! I have a variable called "status" which is read only in the portal.However, I wondered if there was a way to only show the status if it certain ones, else show as "in progress" For example: I only want Unassigned, Assigned, Waiting on Cl...
Hello,We have Agile2.0 in our instance. When we are trying to add stories in Release form, when we click on the Edit button, in the slush bucket, a short description of the story is showing instead of the number on the left side. Does it is a bug in ...
We are using the Service Portal directive 'sn-record-picker' in our portal. However, the response time is very slow in iPad devices. The response is better in Desktop browsers.Our instance is in Vancouver Patch 5 version. Any reason why the response ...
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