Hi All, I am facing a issue trying to update 'parent' filed in the Task table but the reference field update is not working via the business rule. The ticket I have is using the default parent child linkage but in case or my ticket type 'Requested It...
Hi , I have a doubt about how we are getting Article templates by clicking on All Menu>Knowledge>All>New and how we can restrict it from different roles in SNOW like ITIL or admin or end user so that they can view the templates according to the roles...
Hi, is there a way to filter choices for a reference field for a specific view? For instance, I have a reference field for US States and I want to limit the choices in that field based on the UI View of the form. Is this possible through a ref qual...
I want to create custom views on the RITM form specifically for my application's scope, is that possible? For example I have a role in my application that will deal specifically with the customer inputs and they will be on a different instance. On th...
Hello, we have to create a dashboard for the Customer Satisfaction Survey Dashboard, to display how many satisfied and dissatisfied responses we have (positive and negative scores). How can we do that and which tables we should use? Thank you so much...
Hi all, I have a requirement to show resolved incidents by assignment group, where all assignment groups will be grouped into three staples. First staple: Group 1, Group 2Second staple: Group 3, Group 4, Group 5, Group 6Third staple: All other groups...
I'm not finding a way to test Custom Widget in the service portal using the ATF. I can open the service catalog item but everything in the item is built off of a custom widget. Is there a way to test this?
HI All, I am trying to change the work notes field label in custom task extended table but i am not able to select the table name in the label change place
 Hey everyone Service now has feature where I can export to PDF my entire dashboard, I am trying to get started automating this process, Is there any way I can create a custom script that would utilize the export feature on the dashboard and then pro...
Would like to add the Generative AI option to my current version of PDI. Currently not able to find it in the store while using my instance. Please let me know the steps i am missing to add that option. OpenAI Generative AI SpokeMicrosoft Azure...
Fairly new to ServiceNow as an admin- does anyone know how I could add a flag to a particular users email address when they send an email to our talent services inbox?
Hi there, I've been exploring predictive intelligence models on my PDI. Even after adjusting the settings to use a smaller dataset of around 100 records for training, specifically focusing on incident category based on short descriptions, the model i...
Hi Experts,I'm trying to access a system property containing sys_ids of catalog items in a metric definition. However, everything I've tried so far isn't working. Code is below - any help is appreciated! Thank you! var metricValues = gs.getProperty(...
Hi, I have a requirement to make an entire domain read-only. I believe the best way to achieve this would be using a client script, and I think I have the script to make the fields read-only. Could anyone advise on the syntax I'd need to make this ...
