Based on documents and examples,1.Create a catalog item2. Create a trigger with Service Catalog in Flow Designer3. Select the flow created in step 2 in the catalog item process engine.I did this work.However, the flow does not run when I request a ca...
Hi All,I have a requirement where I need to change the domain name of the instance email from <instance_name@service-now.com> to <instance_name@mydomainname>. I have followed the instructions in the support article 'KB1002273'. But I am stuck in thi...
I noticed some strange behaviour with a flow variable of type JSON, that contains an array but then becomes null when all items in the array have been removed. I was expecting it to simply remain an array with length of 0. To illustrate here is a sim...
Hi All,Im hoping this is a quick one, but is it possible to adjust what the activity stream on the standard ticket page to include additional updates, like State changes, or reassigns?
Why is the Virtual Agent Conversational Analytics table blank? These tables are used by and feed into the Virtual Analytics dashboard, of which there is data that can be seen. However, if you try to view the table data in list view, there are no reco...
Hi Community, I have configured workspace for custom application. Need to configure global search(zing) in workspace to show only current application records on searching with keyword. Other application data should not be visible.
Trying to test out the full order item to completed catalog process. I have a simple test with a few steps. Search Catalog Open Item Set values Order Item Query the Record This ends with the REQ displaying on the screen. Our approvals are on the req...
Hello, I have two questions. I am working on a catalog item which shares a flow with several other catalog items. I know that I cannot make changes to the workflow. There are three fulfillment groups for this catalog item and I am not sure where t...
Hi All,I have been asked in an interview that if we have three ACLs that is, table.none,table.* and table .field, which ACL will take the precedence? Thanks,Rooma
Assume an Apache Web Server Identifier Entry is configured as shown: If the Apache Web Server Discovery Pattern has a step configured to collect the Configuration file data but NOT configured with a step to collect the Version information, what will ...
Hi all, we are planning to migrate to NXT experience UI from classic ui. Although I have gone through the documentation on developer form/ community still I need a opinion on from you guys who done it on live. How it's gonna change landing pages of...
Hello ServiceNow Community, I hope you're doing well! I am currently trying to create an ACL rule that only allows users with the Admin role to delete records from the sys_user table. Additionally, I only want users with the admin role to delete reco...
In Service Mapping, which one of the following best describes the process of discovery after an Entry Point is configured?A. For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Extension Sections.B. Fo...
Hi Team, I have implemented MS Teams and ServiceNow Integration and I am receiving Non-Actionable Notification on Teams bot but not getting Actionable Notification. I wanted to receive Actionable notification so that user can Approve or Reject the RI...
what does ACL condition incident_stateNOT IN7,8^EQ (EQ mean)Thanks