Hi there!I have enabled to automatically close my ticket once all activities are closed. All child cases have been closed but the main ticket it is still open. Do you know how long it takes? Is this autto-close happening immediately after all child c...
Hi All, I had a requirement o validate a field in RITM eg.Product owner.There are 3 level of approvalsManager,Product Owner and VP If the Product owner is empty then don't allow to the next level of approval and show a popup message that "Need Produc...
When a user tries to find a retired knowledge article using global search, the retired article still displays in the knowledge homepage. If a user somehow gets to this page either through saved bookmark or link , and if the article is retired, I wo...
Random question for the developers out there, I did like to create a new view, is there a way I can get all the field from the old view into the new view, then I can manually remove the fields I do not want in the new few. This is to save time as it ...
HI AllI have a requirement to show only the active task where the state should be "Open" and "Work in Progress" in the hardware asset workspace list view. I am not sure where I need to start and configure the filter. I followed few suggestion from c...
Hello all,I am in the early stages on trying to get employee data into ServiceNow from a third party HR tool called smart recruiters, i have installed the spoke but this seems focused on software subscriptions and not potential employee candidates.My...
For SSO with Azure AD I am using a package called ‘aad_oauth’ from pub.dev.Url for the package : https://pub.dev/packages/aad_oauthOn the Azure portal created a ServiceNow Enterprise Application with SAML Single sign on. Scopes Used to get access tok...
Hi community, I see there is difference in UI between my developer and Test instance, Can some one help me what caused the difference between and how we can debug it? Developer instance Stats.do : Test Instance After checking the Auto number the be...
Hello, I need help. I am trying to use Catalog UI Policy to set the condition on the end date field. What I need is the end date cannot be before start date. The field is "date" not "date/time" I applied the condition as below for "end_date_of_visit"...
Hi All,Requirement: Send a email reminder to (requested for) manager if Estimated End of term (catalog variable) for eg: if Estimated End of term is 30 march then 15 days before 30 march.1. send a first email reminder..if no respond then2. send a sec...
Hi,How can I use 2 wait for conditions at a time. Currently, 2 tasks are triggered parallel and in the "Create catalog task" I removed the check for "Wait". So, the task will complete apart from action made on it. But I'm using wait for condition, wh...
HI community, Just wanted to clarify when i am on a particular form or on a list view and I wanted to navigate through columns with the help of the "TAB" key on the key board its not going on the last column its just simply skipping that column. I c...
What are the differences between "Clone Rollback" vs "Restore" from Backup? Any pros and cons between them?
Hello,I'm attempting to modify the color of the card base container (with an interaction set to Click) when a user hovers over it. However, in the UI builder, the CSS style only accepts code within the *{} selector. Standard CSS code isn't functional...
Hi All, I have requirement how to get history of work notes in incident. we should want to display all work notes in the Notifications which are mentioned in the incident. Thank you.
