Good afternoon all. I am trying to connect to Absolute's API from my instance. Yes, I know that there is their connector app and we do have it installed but it does not pull in the specific data I need. By following their documentation, I was able ...
Hello,Using "Agent Assist" in Agent Workspace, I want to associate a knowledge article with the interaction record and display it on the [interaction_related_record]. Currently, when I click "attach," an article link is added to the work notes. Accor...
Hello everyone,I have created this User Criteria to prevent access to all users who contain the keyword "Manager" in their first and/or last name, it works for me but I also need it to prevent me from selecting this type of user in a variable of type...
Hello,We're running Vancouver and have installed Cloud Operations Workspace. When I navigate to it it does not show me cloud relate info but shows me Requests from the Request Management application and Demands from the Demand Management Application...
I am hoping someone can provide some guidance; I'd like to display the column label instead of the column name as the value.In the screenshot the field Updated Field is pulling data from another field instead of displaying the column name as in the s...
Hello, I have got an issue whereby the Additional comments made on the SCTASK copy over to the RITM but on the RITM the comment made shows that it has been made by "SYSTEM". (Please see example below) On the SCTASK they show up just fine, I disabled ...
Hello, we need to change the process of inserting change tasks under change requests.Current process: When the standard change request is submitted from a template (which has change tasks in it), it needs to be approved first for the tasks to be adde...
Hi, I'm new to servicenow and I'm trying to fetch a ticket's details using the REST api. I took a look at the docs particularly this https://developer.servicenow.com/dev.do#!/reference/api/orlando/rest/c_TableAPI#r_TableAPI-GETid I tried to call the ...
Requesting guidance on how to trigger one Inbound Action or another based on condition. The email body will either contain at least one of the addresses from the list of addresses or NOT contain any of them. Inbound Action 1 triggers if the body co...
I am using Table API with GET all records from a table and run into some columns which are records like a user. How do I expand this to get a field from the record?My exact use case is the CMDB Application class, and I want to get the list of applic...
Hi all, Currently working on a Mid Server installation and got stuck. I follow the process to install the mid-server but for some reason the service for the mid server won't start. Steps that I already done: 1. Create local account with the log on p...
Hi, Snow community. We want to Remove three dots from the agent workspace and make all UI action visible without clicking on three dots
I'm currently facing this issue in my ServiceNow instance. I have a Business Rule that successfully creates a work order from an incident. However, despite the creation of the work order, I'm consistently encountering the following error message. Err...
Hi All, I am trying to populate a Record Producer choice variable field ( using sys_choice table ) as shared but can someone guide me as to where I am going wrong? * I have created a Script Include and returning the choice list values using JSON.stri...
https://www.servicenow.com/community/developer-articles/microsoft-azure-ad-graph-api-to-servicenow-integration-using/ta-p/2323855 I`m also facing the same issue posted on this Post: https://www.servicenow.com/community/developer-articles/microsoft-az...
