Hi all,I need some guidance and steps to automate the process of creating Service Request from a predefined catalog item by taking required values from an alert.I'm trying to use Alert management rule and sub flow for this. So please help me by shedd...
Hello, I want to get the table name from the list view of the table using the script. Any help will be appreciable. Thanks.
HI All,I want to extract numbers from the in given string except KB please give me the expression in dynamic formKB0014953.
I need to get ritm related task numbers i tried below script but no luck please check and let me know my mistakevar userName='33eec4bddbe6c090aeb79414db961977'; gs.print('the data'+userName); var grRim = new GlideRecord('sc_req_item'); grRim...
Hi Recently a user was added to our group which was not done by my team or manager. then i removed the user from the group. Now i want to know who had added the user to the group because i missed to check it while removing that user. Please help me h...
I want to create a Report with Approval and Variables together for Requested Items. Approvals details should be some fields from sysapproval_approver table. Requested Item details sc_req_item and the Variables details including the Question and Value...
I all, I have a query. I want to make menu items visible if some user criteria is fulfilled. Suppose User Criteria is this:I want this user criteria to work for this Menu Item alsoBut this condition type field is not working as expected. How Can I ac...
We are currently developing an integration that involves retrieving table records data from ServiceNow. To filter the data, we utilize the "sysparm_query" query parameter in our API calls. However, we've encountered instances where the records receiv...
In order to propose the best solution that aligned with the customer’s requirements, and help the customer to use the products as expected, a minimum knowledge of how to use the ServiceNow application is required. This knowledge can be achieved throu...
Hi All, I have written a flow designer for a catalog item, once the approval is approved the field changes are getting reflected after a page refresh. I opened the RITM and approved the ritm from related list. i could see in related list of that part...
P4 Case resolution time. Case has been Cancelled. Even though, the SLA definition for Cancel has been met the SLA on Case is still In Progress and running.Case: P4 has been changed to P3, State has been changed to from New to Cancel.SLA Definition: P...
Hi Experts, Need assistance on below:1. Export Update set using a Script and then automatically send that XML export as an attachment with an email to an user.Kindly assist! Regards,Surbhi
Hi All,I am creating a referenced field by using <sn-record-picker> directive in service portal. And, it will default to some valueNow, i want to make this field readonly. Is there any way to disable editing of this field?RegardsSwamy
I am trying to use g_user.hasRole but I got a ReferenceError: g_user is not defined.so can't I use g_user in a client script of a widget?In that case how do I got the Role of the current user role or some other user information.I am new to this, can...
Issue: Currently, project users can adjust the timeline in the new project workspace by dragging the bars and creating new tasks using the "new" button even after the tasks and timeline are defined during the project creation stage. Also, With regar...