Hi evry one! I have a requirement that we need to create a PA report based on the last 3 months sla met% based on assignment groups on the PA dashboard, and it should be like the attached document. pls share your thoughts with examples, Thanks
Hello, I have a requirement to include the 'status_message' in REST API response body when the third-party web service calls to ServiceNow. I created an import set API and by using transform map pushing it to the target table. Once data is received...
I have a customer who has a long list of roles they they can't tell which are custom and which are OOB. They want to delete the custom roles and only keep the roles needed to answer customer support tickets.
Namasthe, how to remove some inactive columns in dashboard. PFB Screenshot... can anyone plz providesolution....tqs in advance
Hi , can anyone help me create on button on incident form button name: auto state change- awaiting acknowledgement when click on this button state field should show as awaiting acknowledgement
Hi All, Maybe someone out there has done this before and can give me a hand on how to send out an email notification to the ATF Admin running ATF Tests/Suites in 'Cloud Runner', after Cloud Runner finishes running the ATF test(s), similar to how it i...
Hello,I am attempting to auto-populate variables in a multi-row variable set based on the logged in user whom is accessing the form. If the logged in user is listed as the owner of a business service, the service name, class, owner fields will auto-p...
How can I replicate the Workbench - Compose notification of Major incident in the Incident form and have it be sent in any type of status? It is possible to generate this type of notification that allows you to modify the body and add or delete ema...
I have to recreate a ticket application and I was given the following fields:Problem summaryproblem descriptionService impactedProblem start dateTicket completion dateDesignated queueTreatment logTicket statusBut what would this "Treatment Log" be??,...
the 'edit' button is displayed in the default view, so when I enter the workspace, it is not displayed, and I would like to add it I need to add it to the marked location
Hi All,I have before business rule , I am trying to get the URL when this business rule runs. Below is the statement that I am using. but i am getting as undefined. can someone help me here . How to get the url of the page where this business rule is...
Hi, I successfully installed the ServiceNow SDK on my local machine and created a first hello world js module, which I uploaded to my PDI. The module exports a function helloWorld which just returns an string 'Hello, world!' for testing purpose. In a...
I have a List Type field on the Account table called Incident Contact (u_incident_contact). It's configured for the Reference table to be the Contact table (customer_contact). So, multiple Contacts can be added to this field. I've created an incident...
Evening all I have setup the SCCM SGC integration in our dev instance and we are pulling data however we are only getting records in the low hundreds. When the infra team I am working with run my query (OOTB) on the database they get over 7k records....
How to flush cache?When to flush cache?Why do we flush cache?
