Hello Everyone,We would like to replace the logo and background image in ESC with ours.Could anyone let me know where are these images stored.I could not find it in system images. Thanks & Regards,Renu.
Hi There, Looking for some insights on what these columns means for the interaction table. We are trying to implement the live agent with virtual agent. Trying to figure out reporting possibilities. First Response Wait Time | Wait Time | Handling Du...
Hello guys.After upgrading our instance from the Tokyo version to Vancouver, we noticed an impact on the Flow Designer visualization: In summary, after executing the flow successfully, Servicenow changes the name of the subflow to "payload" (I don't ...
How many rows can MRVS add?Also, if there is a way to set an unlimited number of rows that can be added, please let us know.
Hello, I am looking for a new Excel application.We have a requirement to check the content of an Excel attached to a catalog item in our system.I would like to parse the Excel attached to the catalog item and check that the correct template is used a...
Hi, I have a requirement where I have two string fields on a form, one is "currency code" and other is "value". The user enters currency code in the "currency code" field and price in the "value" field. What I have to do is as soon as user enters da...
There are two different Outages related lists I can add to my problem record; one is "Outages", and the other is "Outages->Task Number". I can add pre-existing outages to my problem record from the Outages related list, and I can create new outages t...
Hello, I was wondering if there's a built-in/OOB feature to display a global banner to all currently logged-in users in ServiceNow? Ideally, it would be a one-time banner where once you "X" out of it or close it, it does not appear again, and you can...
Did someone manage to connect ServiceNow to Defender for Cloud App? I always get error "Failed to authenticate app. An unexpected error occurred". I tried tn different versions Quebec, Paris and Rome. Always the same issue. dIs it possible that De...
Hello, I wonder if anyone knows how to hide the focused link outline in EC Theme.This was working in ESC Theme. But client needs to move to EC Theme now, and asked if we can at least change the outline to a color of his choice. Codes I've tried but ...
Hello, We are currently transitioning to Service Operations Workspace and one enhancement our Service Desk would like is to show Interactions for a particular user when they use the global search inside of SOW. Currently it only shows Incidents, Chan...
Hello for all!!On the Incident Form, I have to add some logic so that whenever the “Assigned to” changes, it displays a message under the field, displaying the count of how many active Incidents that user has currently assigned... Anyone has done som...
hide service catalog from breadcrumbs I have cloned sc_cat_item page where to make changes to hide this in breadcrumb home>something is broken is to be shown
Hello All ,I Got the case where we found there was issue with user profile and to solve this we have craete the new user profile . but the old profile is link to multiple dashboard ,reports and other records . it is possible to replace new user sys ...
Afternoon all Hoping someone with a bit more coding/scripting chops could point our where I can fix my issue. So I have a rest api call that is sending Incident data when incident is created to another customer instance. Its working fine when 'Short...
