Autopopulate service and service offerings field based on affected CI in incident form

 Hi Community, I have a requirement to autopopulate service and service offerings field based on affected CI selected in an incident form.I have created Three dynamic CI groups (Gold, Silver, Bronze) and corresponding CI relationships for sync Servic...

Bulk Transferring Assets

I have a question regarding transferring assets between stockrooms via transfer orders in the HAM application. Example: I have 100 computers (non consumable assets) that need to be transferred from stockroom A to stockroom B. The out-of-the-box funct...

SOW reference dropdown when no content

Hi all, Have an issue in Service Operations Workspace - when an agent puts focus into a field, the auto-complete dropdown appears immediately querying the back-end table. In UI16/platform, the dropdown doesn't appear until the user has input some con...

Create or Replace link in Unified Navigation Header or Side bar of the Service Operations Workspace

Need help on creating a new icon or replacing link with the below OOTB icons in the Unified Navigation Header or Side bar icons of the Service Operations Workspace.    Thanks in advance! 

search application issue?

i have created a seperate search application and mapped to workspace it shows in the global searchi havent added change request table in search application related list tablesbut when i search in the workspace with change number  it still shows me re...

Change Management - Projected Service Outage need to be implement

Hi Connections, We need to implement Projected Service Outage for change management, when ever in change management a outage is seen in between the planned start and planned end date it is not calculated and it is impacting the change time. Need to i...

My personal developer instance is offline

The instance is offline. Please check again in a few minutes. I am unable to start my developer instance kindly help me on this issue.

why g:no_escape not gen to html

I have param with valuse is "Test <br> OK" is passed from UI Action.I use j:set and RP.getWindowProperties().get('sysparm_msg') to get value (value has been obtained)I want br tag is gened as same HTML tag. However, It still cannot gen HTML tagThis i...

'Ok' and 'Cancel' UI action buttons not working for Agent Workspace

Hi All, I find that the 'OK' and 'Cancel' UI action buttons are not working for Agent Workspace although with the help of 'UI Page' the field values are showing up and I am able to fill them. Can someone please help me in understanding where it is go...

Looking for Service Request E Bounding Process/Document

Hi Connection, I'm looking for a service request integration document, specifically what are ways we can set up a integration and what are the elements I have to touch base for project plan. Best Regards,Rafmine.

Hi , It looks like my instance is down, can anyone help me on this ?@

How to convert a String type value to a List type in Flow

Hi, I am a newbie to ServiceNow and I would like to know if there is any knowledge that can help me. In my Subflow, I have created an action "Create Record" in flow #1 and "Update Record" in flow #2.In #1 I specify the table "Test product table" and ...

Python library for the ServiceNow REST API

Hello,I've created a rebuild of python-servicenow-rest called pysnow, a library for interfacing with the ServiceNow REST API.It's easy to use, well documented, tested and integrated with travis-ci.Compatible with python 2 and 3.Installing is simple:#...

How to restrict end user to delete attachment based on HR Case state?

Hi Team, We have a requirement where we need to restrict an end users to delete an attachment on portal when the state of HR case is either draft or custom action. (attachement deletion is allowed on these states only)I tried with ACL.Still not worki...