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Roles

I have a customer who has a long list of roles they they can't tell which are custom and which are OOB. They want to delete the custom roles and only keep the roles needed to answer customer support tickets. 

Resolved! MRVS GlideAjax

Hello,I am attempting to auto-populate variables in a multi-row variable set based on the logged in user whom is accessing the form. If the logged in user is listed as the owner of a business service, the service name, class, owner fields will auto-p...

ChelseaMoore_0-1712238574818.png

Workbench - compose Notification

How can I replicate the Workbench - Compose notification of Major incident in the Incident form and have it be sent in any type of status?   It is possible to generate this type of notification that allows you to modify the body and add or delete ema...

williams2_0-1712254382914.png williams2_1-1712254412832.png
williams2 by Tera Expert
  • 450 Views
  • 1 replies
  • 0 helpfuls

Resolved! what are these fields?

I have to recreate a ticket application and I was given the following fields:Problem summaryproblem descriptionService impactedProblem start dateTicket completion dateDesignated queueTreatment logTicket statusBut what would this "Treatment Log" be??,...

need help to retrive url in Business rule

Hi All,I have before business rule , I am trying to get the URL when this business rule runs. Below is the statement that I am using. but i am getting as undefined. can someone help me here . How to get the url of the page where this business rule is...

ManishKumaJ by Tera Contributor
  • 1192 Views
  • 1 replies
  • 0 helpfuls

Resolved! Use ServiceNow SDK module in ServiceNow client scripts

Hi, I successfully installed the ServiceNow SDK on my local machine and created a first hello world js module, which I uploaded to my PDI. The module exports a function helloWorld which just returns an string 'Hello, world!' for testing purpose. In a...

Malte_K by Tera Expert
  • 1245 Views
  • 3 replies
  • 2 helpfuls

Resolved! When list type field contact is added, mark Contact field true

I have a List Type field on the Account table called Incident Contact (u_incident_contact). It's configured for the Reference table to be the Contact table (customer_contact). So, multiple Contacts can be added to this field. I've created an incident...

Incident Contact_Contact .png Incident Contact_Account.png Incident Contact BR_When to run.png Incident Contact BR_Advanced.png
MStritt by Tera Guru
  • 2122 Views
  • 17 replies
  • 2 helpfuls

SCCM data pull

Evening all I have setup the SCCM SGC integration in our dev instance and we are pulling data however we are only getting records in the low hundreds. When the infra team I am working with run my query (OOTB) on the database they get over 7k records....

Jack62 by Giga Guru
  • 1020 Views
  • 8 replies
  • 0 helpfuls

Resolved! Flush Cache

How to flush cache?When to flush cache?Why do we flush cache?

Khanna Ji by Tera Guru
  • 64935 Views
  • 21 replies
  • 33 helpfuls