Forum Posts
How to add more extension to download in the Dashboard.
Hi all,How can i add more file extensions like excel or word, as of now in our Dashboard we have only PPT and PDF option to save the detail of any thing.refer the attached screenshot.
Is it possible to apply AI search to Agent assist?
Hi, I'd like to know whether AI search is applicable in Agent Assist in Contextual Side panel in next experience (workspace). If so, how would I set this up?Any help would be appreciated!
ADR Due Date Email Suppression Requirement
Hi all, I have a requirement involving a field called ADR Due Date, which is automatically populated as 50 days from the Complaint Raised date. An event is also triggered to send an email on the 50th day. However, if the email has already been queued...
Automatic Project Task creation using Project Templates.
My customer has a Teamspace plugin installed for Projects. There's a requirement to create a project template which will automatically create a tasks, once it's selected while creating a new project but it does not have any flow defined in it for tas...
Resolved! How to use Document Template on incident table.
Document Template- - In ServiceNow, a Document Template is a reusable content layout that allows users to quickly generate standardised documents with pre-filled data from records or to attach any pdf required accordingly. Step 1: Create a Document ...
RAG model implementation
Hi There,I want to build a system that:Reads old incident tickets and documents(things that happened in the past and how they were fixed)Finds similar incidents when a new one happensSo engineers don’t waste time searching.Uses AI to write a helpful ...
All Global List Actions – Added Automatically on New UX Action Configuration
Need to know more about the 'All Global List Actions'—the 4 out-of-the-box global list actions that are added automatically when creating a UX Action Configuration. (need to know how records are being added). The requirement is to hide all these butt...
Servicenow Integration with Clarity(CA) for Project Portfolio Module (SPM)
Hi Team , Seeking an understanding for the CA (Clarity) Integration with the ServiceNow tool.Any help of existing developed experience would be appreciated.
g_list.getchecked() is not working in declarative action
Hi All,I want to retrieve the list of records selected in list view before pressing UI action.g_list.getChecked(), is not working in declarative action. Can anyone let me know how can i fetch the sysids in workspace. FYI, below script is not shooting...
Migration of any RPA tool to ServiceNow RPA
Hello, I am looking for any migration tool which will help me in migrating any BOT developed in other RPA tool into ServiceNow RPA.Let me know if any one can help me here.
Migration in ServiceNow RPA
Hello,I'm trying to migrate a ServiceNow RPA bot process from DEV to TEST instance, but got the error:"There is no destination instance defined to migrate the bot process. Add the connection details and try again."This happens when clicking MIGRATE, ...
Maximizing Efficiency with ServiceNow Spokes Integrated AI Agents for Streamlined Operations.
Hello everyone This article is based on insights from the ServiceNow Pune Developer Meetup Q1 2026. Special thanks to @priy for sharing such insightful information during the presentation, which inspired me to write this article.kudos to the hosts @...
What all should i update? Notifications
Hi,Please make sure all notifications related to ServiceNow are sent to snowcore distribution list email and to group Admins. This should include expiration of certificates, tokens, ... I created snowcore group and added both snowcore and Admins grou...
In Rest Message unable to problem creation
Hi Team, I'm unable to move target instance due to 403, 401 & 400 Invalid username/password combo error after multiple attempts, please advise what action need to be taken
