Service Now Implementation guide
Could you share some documents to implement service now from scratch with real example ?
Forum Posts
Resolved! UI Action to open a catalogue item within current record or new tab
Hi, I am trying trying to create a related link within a change record that will either open a catalog item within the change record, or open a new tab direct to the service portal for the user to submit the request. Preference on having this open wi...
OAuth Token from ServiceNow Not Working but Works in Postman
Hi Everyone,I’m working on an integration where we are required to use OAuth authentication. I’ve set up the OAuth profile in ServiceNow, but I’m running into an issue:The token we get from ServiceNow’s OAuth setup is not working for the integration....
How to allow agents the creation of Response Templates for all HR lists?
Hi community, I am facing the challenge of allowing a specific group of service fulfillers to create response templates for all HR lists. Currently, the group of service fulfillers is only allowed to create a new Response Template for the "sn_hr_er_...
Outlook legacy client and OAM plugin
Hi everyone, Anyone found a way to make Outlook Actionable Messages plugin work in Outlook legacy client?I started testing yesterday and notice the plugin only works in Outlook (web browser) or the new Outlook.I have a requirement to make actionable ...
Deleted page still showing when I Impersonate
Hi all, I took over the system from someone else. There used to be a page that redirected users to their destination, but that page has since been removed.However, when I impersonate newly created users, they are still being redirected to the deleted...
Resolved! Hide Form Button on workspace
I am looking to hide the create change request button on my workspace by going to the UI action and deselecting the workspace form button and still that button shows up on the form How can I hide this button so it is not visible to anyone
Application field(sys_scope) is not visible
In the Application Registry form, the "Application" field (sys_scope) is not visible. I've thoroughly reviewed all Access Control Lists (ACLs), client scripts, and UI policies and even the form layout, but I haven't identified any issues. Interesting...
Resolved! Catalog Client Script include getting an answer but not returning it
I have a script include that pulls data from any table any fields and it is generating an answer but the return areaArr (near the end) isn't working. I put notes in the scripting to validate what has returned a value var primeQVal = 'feda0022c3...
Resolved! need Delay function for script
Hi, can anyone please tell how can I introduce a specified time delay between two commands. example I need an alternative of Sleep command. var max_retries = 10; //5 minutes, 30 seconds apart for each try var max_retries_counter = 0; var employeeID ...
Script in flow designer if condition
Hi community,The variable I have selected in the below condition is select box whose choices are coming from a catalog client script on the form -> hence not showing in the select box in the flow. This could have been easily handles in workflow using...
Zurich Release Update: Polaris vs Coral – Coral Explained
In the Zurich release, we now have the Coral theme available in addition to Polaris.With Coral, there are some noticeable updates that impact the look and feel of forms, buttons, and lists, along with enhancements in the Theme Builder (including supp...
Set Up Agent Assist in Service Operations Workspace
Agent assist is pre-configured to search Incident, Problem, Change, Outages, Knowledge, and Case tables for solutions.To configure Agent Assist for additional tables beyond the default ones follow the steps below: Navigate to Contextual Search > Tabl...
Catalog Item with multi-row variable sets 'required' issues
Hello!I have a catalog Item that basically asks 5 questions. For four of those questions, if the answer is 'yes', then i show a multi-row variable set. For one of the questions, if the answer is 'no', i show a multi-row variable set. That part I have...
Resolved! How the list Collector field dependent on another list collector field in catalog
I have one list collector field country which takes reference from core company tableand other list collector field Company Code which takes reference from custom table and in this custom table one field country which takes reference from same core c...
