We have a client requirement to implement a 3-Strike rule for incidents moved to On Hold – Awaiting Caller. RequirementWhen an incident is updated to On Hold – Awaiting Caller to request additional information or closure confirmation:Strike 1 – Appli...
Hi,I have a requirement to deactivate New UI action under change request related list on sn_recovery_event table.I am not able to find source for new button .How can I achieve this?
Is there a way to limit people from being able to schedule report with out attachments? We do not want users to send the reports in the attachments. Any help on this would be greatly appreciated .Thank youShubha
From the Service Operations Workspace on a Catalog Task (sc_task) the default behavior when clicking new email (compose) is to have the Requested For in the Cc line. I want to simply change that to default to the To line. I haven't had any luck. I wa...
Hi All,I have a record producer and I need to write Available for and Not Available for Conditions as per the screenshots attached.Available for: Full-Time/Part-Time - Full-Time AND Regular/Temporary - RegularORFull-Time/Part-Time - Part-Time AND Re...
Hi all I am implementing ACLs and I am expecting a user to stop seeing records, however this is not working. I would like to see why ACLs are not firing and stopping the user, is there an easy way to see this? what is the steps to achieve this? Kind ...
Everytime I run the system it fails at the last step-close all browser tab except ONVUE.Can someone please advice how can I contact OnVUE.Anyone faced something similar?
Hi Can anyone explain what's the difference between Test Management and Automated Test Framework ?ThanksSnehal
I have made a clone of the "SC Categories" widget, but I can't save it because of an error in a part of the script I haven't changed. It's in the Client controller field: I get the error "Missing name in function declaration" - but the original widge...
Hello Experts,I want to know the reason why scheduled jobs and transnational data such as incidents, changes, problems, knowledge, and CI'sare not captured in the update set.is there any specific reason for that can one please guide them on this?Than...
hi everyone, Is there a different way than APIs to retrieve cloud regions from the cloud providers (OCI, AWS, etc) Regards,
To send notifications developers us gs.eventQueue(string, object, string, string, string) where object is a GlideRecord. That object is then passed through the event to the Notification record. Why does there exist on the Event Registry a table a...
Hi Team,I want to create a metric on the ticket table that calculates the duration from when the Frist "Assigned Group is update to when the ticket is Closed.can you please help meThank youSiva
Hi, we have the below scenario for one of our client. based on employee type we need to show submit button to submit the request on service portal. for this I have written client script on onload. But not understanding how to achieve thisif(g_form.g...
Hello community,One of our departments wants to use ESC portal to create a Azure DevOps (ADO) work item as they work solely in ADO. I have installed Microsoft Azure DevOps Integration for Agile Development & Microsoft Azure DevOps Boards Spoke applic...
