Hi all,ServiceNow has this new function called sidebar to create dicussions between users about incidents, defects, requests,... But when i access to Conversation Interfaces > Settings > Sidebar > View Settings at Participants. I don't understand wha...
Is there any documentation on the Neebula Discovery Language? I have been unable to find any thus far, it would be nice, just like any other "programming" language to have a guide that shows all the available "methods" and "parameters". I use tho...
Hi,In Case (Internal Tools and Support) table, we have duplicate records with same case number and details but with different sys_id. How are these duplicate records created ?Help me find the issue for this duplication.Thanks!
Hello, I have created several Request flows in Flow Designer and have been using the "Add Stage" tool so that we can take advantage of the progress from a list view. When setting up a few notifications, I need these to send based on the stage. The...
I have some fields that I use in a variable set that is meant to show some user details when a users name is selected:eg - Add a users name "Joe Dirt" and 3 other fields update automatically to show the users logon ID, email address and department fo...
I am trying to do a language translation from English to German from the Knowledge Articles list view. I check the desired article and then click the Request Translations button, select German as the requested language and click Submit. I get a messa...
Hi, Please advise how to set assignment group into TASK with the different criteria:Initially default in the assignment group to local support group.If system property indicates that the get catalog field(location) is one of the locations mentioned i...
Hi Team, After the Zurich upgrade in Service operations workspace i can see fixed filters in the related records for any table example in the Ptask if we want to add change request there is fixed filter like "active=true" . . Please suggest how can w...
On few HR cases, 'create knowledge ' button is showing, but on few Hr cases, it is not available .What should be the cause for this?
Hi, Before Yokohama upgrade when i searched on a user, the search results would find every ticket where that person was submitted by, assigned to, or was referenced somewhere in the body (activity log, description, etc). But after upgrade Now results...
Anyone knows how this notification trigger or sends?
I have a BR to require an attachment, however it is not preventing the State from progressing. (function executeRule(current, previous) {// Only enforce when moving to Screeningif (current.state == '3' && previous.state != '3') {var att = new GlideR...
I have created a Edit action button in RITM --> related list--> change request on SOW viewBut the button is not clickable User can't edit and add the existing CR in ritm and also can't remove the CR.
Hi Team,As per my story requirement, we need to allow only English characters in variables on the GE/IGO form in Legal Service Delivery.Currently, the form is allowing other language characters as well. I would like to know:What is the recommended ap...
1. When an onboarding LCE case is submitted, it creates an HR task to submit the onboarding order guide. (Parent LCE case is on the table - HR Talent Management Case)2. The order guide contains 'Record producers' and 'Catalog items'.3. When the order...