We have a shared mailbox configured in our project which auto forwards the email to our dev instance. So when the emails are getting forwarded the copied "cc" are coming as empty as we have a requirement to get the cc users in watch list. What can be...
Hello,Iam facing an issue with SLAs, whenever iam resolving the hr case from list view ie., by selecting one or more than one hr case from the list view and by clicking close action on action on selected items. If iam resolving a hr case this way the...
Caller is blank or sometimes Mail for Inbound Email Notification for Incidents?Why?
Hi Team,Please help me here,when Approver try to approve RITM approvals, system has to check on RITM 'Justification' filed filled or not . is that is empty them approval operation should be aborted and set approval record back to requested . update c...
Reference field in Catalog Item works fine for admin but not for user? Why?It calls Custom Table. Also based on that Reference field another field should be autopopulated. Hence if I use Lookup select box instead of Reference field in Catalog Item t...
So, I need to have a list on my Service Portal form where users can select multiple columns, hence I am using a List Collector. However, I want to show more than one column of information in that list. I found this link here: https://www.servicen...
SLA Due & the Made SLA fields in the Incident form / module pertaining to the P1, P2, P3, P4 priorities SLA , since, those fields are not populating with the appropriate results
To create the requisite alert notifications / triggers pertaining to the Incidents - ( P1, P2, P3, P4 ) reaching the Resolution SLA breach - ( Breach Intervals - 25%. 50%, 75 % ) accordingly and these to be delivered to our Group. How to achieve the ...
Dear Community,I need to make variables filled in catalog item on the ticket form.In the widget ticket field, how can I make them appear ? One strong problem is that I have a record producer creating an incident AND a variable editor formatter on Inc...
Hello, This is a scope application. When the form loads, the following message is displayed: This message was configured in the Messages table. I am trying to determine where it is being called from. I have checked the Business Rules and Client Scr...
I am trying to use current.setAbortAction(true) in a Record Producer in a scoped application but is throwing the below error. Tried adding Application Cross Scope Access but not working, any reference to fix is this? Thank You
I set up a Catalog Data Lookup Definition for a catalog item so that the employee ID, job title, and email address auto-populate based upon the requester that opens the request. My issue is that when the form loads, those fields don't populate. Howev...
Using load data, i had loaded 800 records in my sys_choice table.Again i had loaded the file having 100 records.But that 100 records already inserted during import of 800 records.so know i have total 900 records in which 100 are duplicate records.and...
Hi all,I have a created form that allows the user to change the name of an assignment group nameWhen the user adds this to cart a request is sent to an approver and upon approval the name should change I created a business rule to do this: here are m...
I'm trying to copy attachments uploaded on a catalog form (while raising the RITM) to related records (in another table), but it's not working using a Business rule.My actual requirement is: User submits a catalog form.Multiple excel files are attach...