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Resolved! How to count licenses

I don't know how to count licenses. What should be regarded as one license? Is it a roll?

Nakata1 by Tera Contributor
  • 6586 Views
  • 3 replies
  • 7 helpfuls

Resolved! Knowledge Management REST API

Hello, I am testing the Knowledge Management Rest API, and it is only returning me a count of 4693 articlesbut I have a lot more articles on the systemeven if I count only the published ones, the count does not match Can someone help me with this top...

Andr_1_0-1764861791078.png Andr_1_1-1764861846164.png Andr_1_2-1764861898079.png
Andr_1 by Tera Expert
  • 2508 Views
  • 12 replies
  • 1 helpfuls

Make Enhanced Chat Bubble Bigger

We want to start using enhanced chat.We want to make the enhanced chat circle bigger so that's it more noticeable to users.  Does anyone know how we can do this?We believe we will need to edit the theme record for the portal that enhanced chat is bei...

Remove Export to pdf

Anyone knows how to remove Export to pdf from this menu?For the moment I tried looking for context menu that could contain the menu, but I didn't find anything.Thank you in advance for your help. 

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NatiE by Tera Contributor
  • 555 Views
  • 2 replies
  • 0 helpfuls

Resolved! PDF to Word conversion

Hi,We are currently working on a proof of concept (POC) in our Personal Developer Instance (PDI) within ServiceNow. As part of this POC, we are generating a PDF file from an HTML Template and attaching it to the Risk Response Task table.However, inst...

srujancherr by Tera Contributor
  • 6030 Views
  • 30 replies
  • 0 helpfuls

Import Policy Text Activity

HI,I have a task such that A new import policy text ui action is to be created on translated version named related list. This UI Action exists on a new knowledge record form.WHen I click on that button , it must allow me to add a word file & it shoul...

Can we highlight the VIP caller Value to red color?

How can we add or highlight the caller value when VIP is selected same as in the fulfiller incident form? In the service operation workspace form, I want to change the font color of the field value when a VIP user is selected under the caller field. ...

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kiran115 by Tera Contributor
  • 1348 Views
  • 5 replies
  • 0 helpfuls