Hi ThereI have added a search group to look at [alm_asset] and [alm_hardware] and allocated the roles of admin and itil.I would think that If I have these tables selected ServiceNow should perform a search against all fields on both tables, however w...
Hi Experts, I would like ask your help on how to configure the Knowledge Article 'Most Recent tasks' to be visible as well in the KB view of Agent workspace.I would appreciate any inputs regarding this matter. Thank you very much.
Our requirement is this:In project workspace we have two related lists, both on pm_project_task table - one is filtered by parent, the other by top project. We dont want users to be able to create new tasks from the top project related list, as it cr...
In one of my project instances yellow borders is missing for work notes in HR Agent workspace but it is yellow border is present in production instance. Is there any specific configuration I need to check to fix this issue.
I want to show the NEW button for Issue in Control related list for Control owner or owing grp member. If user other than Control owner or member of owning group login that user should not see the new button. In both Workspace and Classic UI
I've been working on trying to pull the serial number for OpenGear management controllers for too awful long! Any assistance would be greatly appreciated! I'm already discovering the devices with the only issue of not returning the serial number. ...
Hi All,In the Incident form, we have a related list called Asset Action where options like Swap and Retire are available. However, since the HAM Pro plugin is not enabled in our instance, these actions are not functioning as expected.As the UI for th...
We have an ask where Workplace Agents are able to update an embedded variable on a submitted case within the Workplace Workspace. The variable (meeting_date) is currently read-only, and needs to be able to be amended by the agent working on the case...
Help, I need somebody!I read several topics, and realized that if I link the Essay to the Result slide, and turn on the tracking of this Result when publishing, then the LMS admins will receive the text written by the student in the Essay. Right?I ha...
Hello,is it possible to prevent background script deletion of only a specific table like sys_user for admin users? So, for example:We want to prevent, that users with admin role cannot execute deletion on the sys_user table. Thank you in advance.
I’m using the AI Search Flow Action in Flow Designer to retrieve Knowledge Articles based on a search term. The action runs successfully and returns results, but I’m seeing a strange issue:Problem:Regardless of the search term, the AI Search Flow Act...
On Submit, Assign ticket to Data Warehouse(create new group) group. Create Security checkbox on the SCTASK (only Visible on the SCTASK, not on the catalog form).If fulfiller checked the security checkbox before closing the SCTASK then trigger an appr...
We have setup SSO with Entra as the ID provider in our Dev instance without issues.When attempting to setup in Prod...On the Multi-Provider SSO > Administration > Properties page:Attempting to Enable by selecting one or all the options results in the...
Hi, I looked into the OOB Digitial Operational Resilience for Incident reporting. It was mentioned in the below video that we can configure a new case type for reporting to another regulatory body. However, when I try to do that. I am not able to cre...
We have a requirement to enhance a UI List that is created on the Data Certification Task table (cert_task). The expectation is that users should be able to double‑click fields in the UI List and edit the values inline, similar to standard list editi...
