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Agent Chat not working on service portal

Hi,I have configured Agent chat functionality on our instance and when I access chat option from service portal, it shows the below message:"There are no agents available at the moment. Please try again later."Here are the configuration details:I hav...

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sath by Tera Expert
  • 887 Views
  • 3 replies
  • 0 helpfuls

need help in resetting the password for Zurich version PDI

Hi everyone, how are you?! I'm trying to access my PDI, I am directed to a page that says: User name or password invalid. To reset your administrator password click here. Note that this is different from the credentials used to log in to the develope...

manjunathna by Tera Contributor
  • 858 Views
  • 3 replies
  • 0 helpfuls

Resolved! Scan Update set Related Info

Hello Everyone, Does anyone know how the 'Scan Update Set' feature works across different instances? I've noticed that when I click on 'Scan Update Set' for certain update sets, the number and type of checks triggered vary. For example, one update se...

MaheshPydisett_0-1755594847965.png

Widget - SnRecordePicker Role Issue

Hi,I am working on a custom application. I have a widget where I am using SnRecordPicker to show the list of users based on some filters. As an Admin, I am able to see the users in the field. But when an ITIL User is trying to access the field they a...

sanjaySSK by Tera Contributor
  • 948 Views
  • 5 replies
  • 0 helpfuls

Resolved! SMTP with Oauth2 via office365

For a customer I am trying to setup outgoing emails via office365 using SMTP + OAuth2 authentication.The oauth authentication works.ServiceNow can connect to the serrver and deliver mails to office365.However the emails are not sent because office365...

adaptive cards

for teams actionable notification can we do it using adaptive cards (we're using it because to show the content in table format ) if yes how to dothanks in advance

Vedavalli by Mega Sage
  • 710 Views
  • 2 replies
  • 0 helpfuls