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I want to retrieve information tied to catalog items.

Dear Experts. I am having trouble with an inventory operation, please let me know. I would like to get a list of the assignee groups associated with a flow of catalog items.It doesn't matter how you do it, as long as you can see the catalog item, the...

M_Tomy by Tera Expert
  • 329 Views
  • 3 replies
  • 0 helpfuls

Where is it set that Resolution fields flash when ommitted.

Hi, OOTB, the fields resolution code (close_code) and resolution notes (close_notes) flash on the incident form when they have no content and you try to do a resolve action. Also the resolution notes field gets the focus. From where is this happening...

Jan Post2 by Tera Contributor
  • 440 Views
  • 3 replies
  • 0 helpfuls

Exporting Automated Test Framework (ATF) results

Hi all: We are about to start using ATF as a part of our QA process. The QA team is expected to run the ATF Test Suites against pre-release code in a Test environment, collect these results, and store their results in a different non-SN application. ...

mcarpenter by Tera Contributor
  • 2104 Views
  • 4 replies
  • 1 helpfuls

Calling a catalog item in subflow

Hi all, I wanted to understand the steps to follow for calling an existing catalog item in a subflow to create a requested item whenever flow executes. Kindly help me with this. Thanks in advance,Shruti

Shruti08 by Tera Expert
  • 484 Views
  • 1 replies
  • 0 helpfuls

response upload issue

Hi all,we have this module in our system-Third Party Risk Management > Information Security Reviews > All ISRsour client has reported that ISR response has not been uploaded correctly for one of the columns ...when i verified actual answers were inco...

Dependent field and Client script

Hi, I have 2 fields, category and subcategory, Subcategory is a dependent field on category.on the basis of category options, subcategory options will be visible.Now I need to add one more choice in subcategory with the help of onchange client script...

Udit5 by Tera Contributor
  • 1492 Views
  • 2 replies
  • 1 helpfuls

Reference qualifier rowcount

Hi, Hopefully the diagram below is intuitive. I have 2 fields which are reference qualifiers and dependent on each other. Both work fine but now I would like it if a user selects a value from Field 1, it to check if there is only one record returned ...

Reference Qualifier.png

Data from one catalog to another

Hi All,I need help with the following task- CASE: A catalog 'joiner request' is used by HR to fill in the details of the new user. Once they submit the form, a new RITM is created and a notification is sent to the service desk team. The notification ...

swapnil15 by Tera Contributor
  • 703 Views
  • 2 replies
  • 1 helpfuls