Content item
How to link the content item to the particular request record
Forum Posts
Field Map Scripting-Transform Map
Hello Experts,We have a requirement regarding a field named "State/Province" in location table (cmn_location).While we do data migration from source to target(ServiceNow),Source system is maintaining two different fields,one is State and another one ...
Resolved! how to connect two tables.
- Create a table called 'incident_temp' with below two fields Incident Number Short Description - Create a business rule 'Remove Temp Incident Rule' , This should execute only whenever any record removed from 'Incident' table.- Query the i...
Employee Centre Icons for Parent and Child Category
How do I edit the Employee Service Centre icons/images for Parent and Child Category? Many thanks, Mikyle Khan
Value of a catalog item
Hi All, I'm looking to find the value of a catalog item so I can use it in a script. How do I find the value? for example: sc_cat_item (catalog item value/name)
when to use Domain Separation
Hi All, when to use Domain Separation, Please let me know real time scenario for to use this domain separation. Thank you
Resolved! Difference between g_form.getValue and g_form.getUniquevalue
Hi community, what is the difference between g_form.getValue and g_form.getUniquevalue ?
Prediction Model Retrain
Hi All, We have prediction model to predict Assignment Group and Archive Reason on call data. These models get called in Flow which set the values of Call's Assignment Group and Archive Reason. These models get trained every week. Sometimes models do...
How to Hide the Activity box after closed the Requested item on the Customer Service portal?
Hi All, I have a requirement based on the customer service portal ? How to hide the activity tab Box in standard ticket tab widget after closed the requested item based on the particular role user in the customer service portal
WSD - Widget WSD search - Add new reservable sort on custom field
Hi community, We have a user requirement to manage vehicule reservations as well as we can manage room / space reservations using Workplace Reservation Management .The problem is that they want to sort reservable results (vehicules) by custom field a...
What is the maximum number of Sctask in RITM tickets
HiIs there any documentation that can show on how many sctask tickets can be generated in RITM ticket.
Need to make chat icon(virtual agent) bigger in size
I want to make the chat icon(virtual agent icon) bigger before opening it.I used this $button-width: 80px; in CSS, but the size is not increasing, only the height is getting increased while increasing the value of height $button-height: 80px;
how to extract the data from an excel file into slush bucket or select users list
i ll upload into an attachment in a catalog item, that data in an excel file which consists of users, should be selected into a selected users variable field.
Catalog script validate attachment Error
Hi community,Could you please help me to fix the Solution for the below script (Catalog script validate attachment)Error MessageonSubmit script error: TypeError: gel is not a function:function () { [native code] } function onSubmit() { //Type appro...
Throwing error while providing commands in Worknotes, backout plan fields.
Hi folks,Whenever I enter commands into Work notes, Blackout plan fields in CHG,INC records it's throwing an error. values:open a new query windowexecute the below commandUSE MASTER;
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