Hi all!There's a problem with getUserId(). I have a business rule that will trigger when userA approves a record submitted by userB.When approved, the business rule will post a work_note to the record. The author is expected to be userA because he is...
I have a custom table with 3 columns I am trying to report on with a custom color scheme I created. For the first two columns (Pulled, Approved) I need Yes to always be green and No to always be red. For the last one (Rejected) I need the opposite,...
Hello, How can I modify the Read acl rule to restrict visibility of "IT Customer Service" service offering from users with a specific role "cbt_restriction". It is restricting access for the role but also snc_internal role (our end users) . How c...
Hi Team, I want choice field and want to use reference table as custom table in Choice list specification tab on dictionary But required custom table is not visible on Choice table field so please advice
Hi all, i have requirement on problem table. i have created new field on problem table , i need to auto-populate this new field value based on category and root cause subcategory. And also this category and subcategory fields are dropdown fields, th...
HI Everyone, I have created one UI Action to launch one custom URL. I am using Client side and Server side both in one UI Action. So, to launch an URL I am using gs.setRedirect(URL) . But it opens that URL in same window rather than opening on new wi...
Hello all, I have a table in ServiceNow, called "tasks". In this table I have a Reference field to another table called "workers". In the "tasks" list I can see the name of the worker who is doing the task. I am trying to implement a script that quer...
A customer has asked for Quick Links to be returnable in the AI Search on the Employment Center home page. Strictly speaking this has been done successfully, and the result looks like this:Point to note is that we're only concerned with Quick Links t...
Hi All, I'm trying to add comments to a task form without them triggering a notification but if i use setWorkflow(false) it doesn't run the necessary rules to link the sys_journal_field record to the task form with the requisite sys_audit and sys_his...
Hello.I've been asked to copy External comments from Child incidents up to the Parent incident in he work_notes field. This is so the incident managers only have to watch one incident for incoming comments. I've got a BR that does this fine. However ...
I need to enable the Virtual agent in Service operation workspace for ritms Please guide me how to achieve this.
We've got a department table that has over 1000 entries. I'm wanting to export these automatically as an XML file. At the moment I can only do it via the below method. I'm wanting to include the list of departments as an XML file in a scheduled repor...
I want to control the display/hide of tabs depending on the value of the related list.I want to control the display/hide of tabs depending on the value of the related record.Regarding the display format of the tabs, we are considering two methods: re...
HI All,getting this error in flow designer. flow designer in workday scope . and record in HR core scope. comparing one field value in both the scopes .
Hi All,Am trying to create a inbound flow using flow designer , when an email is sent with an attachment i want the attachment from the email to be copied to the record in service now. below is the flow designer. the flow executes find till step 3 it...
