We are having an issue with one of our Flows. At a certain step in the Flow, it will ask for approval from 3 teams (groups). We only need one person from each group to approve/reject in order for the Flow to proceed to the next step/action. Here is...
Struggling with an odd one here... We have SCCM 2012 computer identity coming in. The Transform Map is actually built to coalesce on ServiceNow sys_id, with a lot of supporting logic/script. There are a number of cases now, where we find basic comput...
Hello All,I have a few columns coming from the widget "Data Table From URL definition", in which for one column I need to add '$' symbol before each value of that single column as shown in the below image.Can you please help me.Below is the html code...
Hello Everyone, I have created the homepage for ITIL users with the lowest order. but if i logged in as a ITIL user, some diff homepage is setting as Default homepage.Kindly share your solution/ suggestion to fix this issue.Thanks in Advance!Regards,...
I am trying to get all records from the customer_contact table, using the Table API. I am only getting 6-10k records (out of about 40k) before the command times out: "error": { "message":"Transaction cancelled: maximum execution time exceeded","d...
Hello team,We have the issue with performance on CI lookup list. When we want to open CI records on Incident form it takes long time when the CI list is loaded.We were advised to create new database index on one of custom columns of cmdb_ci table on ...
I have an odd problem. It appears that under certain circumstances, as yet (mostly) undetermined, I've got a resolution SLA that shows In Progress on the incident record but Paused on the SLA Timeline. The incident is being created via ebonding, and ...
Hi All, I have requirement: Variable name - Type1)Select the name of the Leaver whose mailbox you need Full Access to - Referenc...
I am updating 3 HR document template in PDF template field via business rule based on certain condition. This means, --when field1 value is 1 and field2 value is 2, update PDF template to one HR Document template-when field1 value is 3 and field2 val...
How to create pdf file by using UI action button(GeneratePDF) for incident record and same pdf attached to same record ---> Create UI action button called GeneratePDF on incident form----> when click the GeneratePDF pdf file will be generate ---->...
We have activated com.glide.interaction.awa plugin for agent chat and given sufficient roles to user but still live chat agents are not showing in employee service center .
I want to update or delete the previous comments in the activity log of the incident form using scripting.Also, need to create a "Redact" button so onclick Redact we can update or delete the comments on the incident form.
Hi Team,I am trying to replace the special characters should be replaced with their equivalent:ä ---> aë ---> eï ---> iö ---> oü ---> uÿ ---> yI am trying like below in business rule case "u_planned_productive": case "u_planned_outofs...
HiI want to get all the duplicate names (same name for two or more records) for script includes ? How do i check?
Hey there, i've created a new catalog item to make a change department request.My catalog item has 3 variables (type: reference): user_to_move, approver_user and move_in_department.On approver_user variable, i've setted "Auto-populate" to question "U...
