Dear Experts. I am having trouble with an inventory operation, please let me know. I would like to get a list of the assignee groups associated with a flow of catalog items.It doesn't matter how you do it, as long as you can see the catalog item, the...
Hello All, I am trying to create a Business rule which will achieve below:if SCTASK state = Pending, then RITM state = Pendingif SCTASK state = Work in progress, then RITM state = Work in progressif SCTASK state = Awaiting User Info, then RITM state ...
Hi, OOTB, the fields resolution code (close_code) and resolution notes (close_notes) flash on the incident form when they have no content and you try to do a resolve action. Also the resolution notes field gets the focus. From where is this happening...
Hi, We encountered a bug where the published date of a newly published article is incorrect. I published an article and it's showing 30d ago when it should be Today. Anyone has any idea how to fix this bug? Appreciate all the help I can get! Portal V...
Hi all: We are about to start using ATF as a part of our QA process. The QA team is expected to run the ATF Test Suites against pre-release code in a Test environment, collect these results, and store their results in a different non-SN application. ...
Hi All, Hi All, I have a requirement to hide the 'Close Change' UI Action for the users (ITIL users from other group and Non ITIL users).A Change Request should only be closed by the change co-ordinator and the Assigned to person who is having that C...
Hello, I am calling script include from Reference qualifier, My requirement is if logged in user is not a manager, then only his name has to be showed in the Requested for variable, Logs line 29 and 30 also get executed.Even though the condition matc...
Hi all, I wanted to understand the steps to follow for calling an existing catalog item in a subflow to create a requested item whenever flow executes. Kindly help me with this. Thanks in advance,Shruti
Hi all,we have this module in our system-Third Party Risk Management > Information Security Reviews > All ISRsour client has reported that ISR response has not been uploaded correctly for one of the columns ...when i verified actual answers were inco...
Hi, I have 2 fields, category and subcategory, Subcategory is a dependent field on category.on the basis of category options, subcategory options will be visible.Now I need to add one more choice in subcategory with the help of onchange client script...
Dear ExpertsIs it possible to just let users without itil role see the incident ticket data?I am thinking something like this-----------------------------------------------------------------1. set up an ACL for the "Incidents" table. ▼ACL setting det...
Hi, Hopefully the diagram below is intuitive. I have 2 fields which are reference qualifiers and dependent on each other. Both work fine but now I would like it if a user selects a value from Field 1, it to check if there is only one record returned ...
Hi All,I need help with the following task- CASE: A catalog 'joiner request' is used by HR to fill in the details of the new user. Once they submit the form, a new RITM is created and a notification is sent to the service desk team. The notification ...
Hi Experts,I have a requirement for a record producer as mentioned below:I have created two variables in a record producer. The first variable is a Reference type and the second variable is also a reference type variable. For the second variable, I'm...
Hi Team,We are creating a sync between two tables. So if one table's record is updated then we need to update all corresponsding record in the second table.So if there are more than 1lakh records which match with the record in 1st table and if the 1s...
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