Hi,I have a query and would like some suggestions please..... In our SNOW instance we have about 50+ domain seperated companies.... Users of these compaines have a close connect to each other but they are part of seperate companies.when the user of c...
I created a before BR in Change, and it's able to get to whatever the next Friday from the planned start date, but the time is always set to 6 PM instead of 9 AM. How can I set it to 9 AM? Here is my script in BR,var getDay = new GlideDateTime(curren...
Hello Community, Within Catalog Definitions, there is a menu called "Create New Software Product Item", when a new record is inserted it also creates a record under Catalog Items. Is there a way to set Hide to Cart as True, Use Cart Layout as False a...
HiI'm looking for an option to combine both reference qualifiers into one OR add logic from the first reference qualifier to the script include.For HR Case and a specific HR Service, I want to choose only assignment groups where the user is a member....
Hello, My team has been working on a fix for an integration with Jira where attached documents are only visible on the Jira card as part of the Jira sync AFTER the Jira card is created. In other words, if there is an attachment on an SCTASK, RITM ...
How two servicenow instance should be integrated for change management? Should it be done in CTASK level or change request level?
Hi,I have a scenario, on the sc_task form, a variable should be editable, if the logged in user belongs to certain group. I have written some part of the code. Kindly help. Client Script function onLoad() { if (g_scratchpad.isMember == true) { ...
Hi , I have created a notifcation , In that i am using current,variables.variable name to get catalog item field but this not printing it , Notification :Dear ${approver.first_name}, On ${sysapproval.sys_created_on} your employee ${sysapproval.task_...
Can you please direct me to the settings in ServiceNow where I can set the value in the screenshot? I greatly appreciate the help you provided.
Hi All,I want to add a show/hide button for password field on $pwd_enrollment_form_container UI page. Also I want the password set by the user to get saved in the password field of each security question. When a service desk user clicks on show/hide ...
Hi Experts!I am trying to understand how is Knowledge Article requested?Is there a Request Item or a Record producer to request the creation of a new Knowledge Article?I am looking for a request item but I only see the one which allow to request a ne...
Hello, I am trying to change the label of a variable "sn_appointment_macro" which is used on a form of a record producer catalog item using a catalog item script. However it appears that "sn_appointment_macro" is in the sn_appointment variable set, i...
Hi All,I have a below table structure Parent table and m2m table for customers having reference to parent table.Parent table : u_serteRelationship Table : u_m2m_companies_sertu Now I have all records on Parent table and there are few records which ha...
Hello everyone! After the last instance update the announcement banner "x" button does not function normally in the sense that it does not close the announcement. The error you get in the console is 'cannot call methods on tooltip prior to initializa...
Hi community, in this case, we have around 700 SLA Definitions, and some of them belong in the ITSM Mobile Agent application, whereas the others are in Global. However, I can't find a way to see which Applications the SLA Definitions are in. I expect...
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