Resolved! How to create an SLA on the alm_contract Table
Hello,is it possible to create an SLA for the all_contract table? SLA definitions do not have the contract table in the drop-down. What would be my next step? Thanks,IB
Forum Posts
Gathering Historic Data for Defined Metrics
Hi All, I am trying to gather Historic data for two metrics I've just defined. As an example I am looking to measure the mean time to resolve requested items based on the state field being set to closed: var s = current.state; if (s == 3) createMet...
Resolved! How to hide a field with UI action
Hi there, I have a UI action for a button and upon pressing this button I am going to make a field visible (this will be call Cancel Reason). How would I make sure field is hidden before this? Would I need to use a separate UI policy/action to hide...
Resolved! Help Creating a Database view
Hi All, I'm trying to create a database view to link a custom cmdb table and the case table. When I add the cmdb table to the database view and click on 'try me' the table shows no records. The purpose of this database view is to create a report whic...
ServiceNow ATF
ServiceNow ATF - How to delete test step in test? Delete option is greyed out in test step.
Flow not triggering when using "changes from" or "changes to"
Hi, I want to create a flow that triggers every time an agent client collector goes offline. For that, I've created a trigger to check the field Status in table sn_agent_ci_extended_info. However, the flow won't get triggered. As a test, I've changed...
How to change " Subject " in Email Notifications.
Same content in "Subject" field for all (automatic) end user notifications.If the content of "Title" is empty, the default value of "Name" fields is used.
Resolved! Unable to set catalog item variable value using script
Hi,I am trying to submit a catalog item request using below schedule job script. The script is working as expected however it is not setting catalog item variable requested for value. I am getting value in id variable and able to set REQ requested fo...
Show Incident details on UI Page
Hi everyone, I need to create a custom UI page in that I need to display incident details like Number, Caller, Short description on the UI page.
Resolved! How to compare mutiple sys ids?
Hello experts,I have written a BR to update a field on particular table based on metric_definition sys ids from asmt_metric_result tableI have stored around 27 sysids by putting , in between them...now the issue is there are three different values wh...
Display evidence details on UI page
Hello @everyone , I need to create an custom UI page, where I need to display the current evidence details like name, caller, short description on the page. Could any one kindly with this. Thanks in advance!
Software Model -Software Catalog
Hi Folks,I would like to know the relation between Software Model and Software catalog items.Can anybody explain with some useful links ?My requirement is set up a check box on Software Model and when this checkbox is checked , The same checkbox shou...
Filter condition is not working in the Optional schema in customer service portal?
Hi All, I have Business Requirement Regrading customer service portal, when user login into customer service portal in My LIST page having two tabs that case's and Requested item tabs I have issue with case tab, issue is adding the condition in optio...
Resolved! How to Hide Comment Field on the portal
We have a requirement to hide the comment field from the portal for the HR Cases.If the HR Cases are on closed state then the comment field should be hidden for the users , as of now it is not working like that. For incident and RITM it is working as...
In create Incident knowledge business rule, want to remove the default knowledge base
I want to achieve the below implementation,When a knowledge article is created from incident, the knowledge base in the article should be selected based on the department. To achieve this we have solution, Create a 'department' field on knowledge bas...
