We have cart icon on header menu of Service Portal, this can be hide if we set below value to false but I want it to hide only when logged in user is from company A. for logged in user from other company except A it should be visible. {"enable_cart":...
Hi All, In a workflow script, I want to trigger an event which will send the notification to the requestor's manager only when the requestor is a owner/manager of any group. I was using the script below, but I am unable to add condition that if reque...
I have tried the below code and it's not working with the array. Showing as undefinedvar gValue = rel.begin.getDisplayValue();var dateTime = gValue.split(' '); var date = dateTime[0]; var niceTime = date.getByFormat('EEEE dd MMMM YYYY');
Facing issue while creating remote task definition in the new version of service bridge version 1.0.4. I tried to create connection between 2 instances and I created a RTD but its getting synced with my connection neither on provider side nor consume...
we have a transition,so we are taking control of existing ITSM project from client and providing L2 support, so i have no clarity on what are the KT and questionnaires i have to ask existing employees in the transition period . please advice me on th...
Hi, By using Notify-Twilio direct driver plugin and Twilio I can be able to send SMS to Assignedto person's mobile phone whenever there is P1 ticket opened. Now what I need is when that person give response to SMS that response should update in work...
For use case reasons a string field is required to capture user data.I need to find sys_id of user record when only data available is a string field with user_name.I was hoping to accomplish this task as simply as possible, so a Script Includes/Clien...
I am trying to update our agent workspace in UI Builder and getting the following error when I try and add a new Data VisualizationWe couldn’t find any predefined conditions for this table. If I open an older view it lets me make the change, but on ...
Greetings.I'm trying to get ideas on what others are doing when it comes to their ServiceNow Developer team work intake process.In the past, we had Service Requests that customers would submit when they wanted something developed within ServiceNow. T...
Hi, I have a requirement to add approvers using the 'Edit' button on a RITM. The approvers may vary in number but as soon as they are added, the OOB functionality sets the approval status to 'Not yet Requested'. If the approval has to be requested, t...
Hi All, if choice is not available in the form we can able to set the value in field in client script In choice type if one of the choice value is not available in the form based on some criteria we can able to set that choice in the choice field usi...
Hi all We written a onchange client script so, whenever the assignment group change then the state should set to 'New'in our instance 'New' choice will not be available in form once the incident is moved to 'In progress'. I have written below on cha...
Hi All, I am facing a weird issue in LE. When LE offboarding/Onboarding case is created the state of case is in ready and first activity set is triggered and HR task is created. But if somebody changes the state to work in progress it again re-trigge...
Hi Community, I have created new 5 catalog items and restricted to Brazil users only My question is once submit these any one of the catalog item will create RITMs and Catalog tasks right, Backed view the created RITMs and tasks will it be visible to...
We've recently added some custom fields to the Idea Task form, and we'd like to make them available as filters in the Idea Portal. Would anyone be able to assist us with this?
