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Resolved! Flow Designer triggers

I'm trying to figure out where the flow designer triggers are located. I have a flow that is supposed to trigger every day at 4:30 AM. But, it does not. I checked the Scheduled Jobs to see if there is a trigger:<sys id>, but there are none. Is there ...

Creating a DataBase View with Multi Row variable Set table

I am trying to create a DB view between 2 tables MRVS table "sc_multi_row_question_answer " and a CSM case table.I was able to pull all the MRVS variable values using the where clause "mrvs_parent_id=lr_sys_id". But, there is one variable of type ref...

Insider by Giga Guru
  • 1019 Views
  • 1 replies
  • 0 helpfuls

GlideDateTime.getDisplayValue() WITH TIMEZONE?

Gurus,Hello.  I see getDisplayValue() documented here .  But I see that it does not include the user's timezone.How would one make a version of this that automatically includes the users timezone ABBREVIATION??? Examples of what I'm looking for:03/10...

G24 by Kilo Sage
  • 1254 Views
  • 1 replies
  • 0 helpfuls

Resolved! UI Policy Needed for a Survey

Team,Is there anyway I can set a UI Policy for a Survey, when (No) is seleted, and additional comment box will appear to enter information of why you selected no.I have tried the SN WIKI and tried in my DEV instance and I had not luck thus far.Please...

v75davis by Kilo Contributor
  • 2614 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to convert values in a string field to clickable link?

Hi, We have a string field (description) on certain conditions, we are populating the description field with clickable LINK via BR. The link is getting populated in plain text. How can we make the text clickable? Here is my script: (function executeR...

Flow Designer

My flow designer doesn't get trigger while impersonating a user? I already set the run as in flow designer to 'user who initiated session'. The flow designer only works if Im not impersonating a user. Has anyone ever had this problem? If so, how did ...

doantrong877 by Tera Contributor
  • 1851 Views
  • 4 replies
  • 0 helpfuls

Best practice for installing plugins

My usual procedure when it comes to installing plugins, is:1) Install on DEV2) Check all skipped records in the upgrade logs and revert if needed into an update set3) Set update set to TEST4) Install on TEST5) Check all skipped records in the upgrade...

CMDB inventory report

Hi,I have one requirement :Generate inventory of server included for the details of specific hardware and admin privilege.are it is possible?

Community Alums by Community Alums  
  • 1155 Views
  • 2 replies
  • 0 helpfuls

Resolved! Set email recipient based on variable answer

Hi, As my scripting abilities are somewhat lacking, I have a scenario where I need to email the user defined by a catalog variable, call it user_affected, after the task has been completed. In the workflow, I have added the notification tile, and tri...

Cirrus by Kilo Sage
  • 2764 Views
  • 5 replies
  • 4 helpfuls

Report on data that does not exist

I have been asked to create a report to show on a manager dashboard.  They want it to show, of their direct reports, which ones HAVE NOT created any time cards for the previous week. I can obviously report on data that exists, but am at a loss as to ...

kchorny by Tera Guru
  • 2707 Views
  • 4 replies
  • 6 helpfuls

Resolved! Reset Condition in SLA is not working

Hi guyIm new in ServiceNow and we encountered an issue in Reset condition in SLA and now it caused to triggered duplicate SLA's. Please help me if the condition that is set is correct.    Regards 

Codi by Tera Contributor
  • 1222 Views
  • 1 replies
  • 2 helpfuls

Resolved! Write ACL overwriting UI Policy

Hi,I have created a scoped application which does not extend any other table. I have created a read, write, create, and delete ACL to allow roles to perform these actions on records in the application.I would now like make some of the fields read-onl...

Ryax1 by Tera Guru
  • 2100 Views
  • 7 replies
  • 0 helpfuls