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Resolved! Email triggering two times

Hello,Email triggering two-times one send ignored and after that it will send ready I don't why I already check the weight.

Community Alums by Community Alums  
  • 1710 Views
  • 1 replies
  • 0 helpfuls

Configuration Items

Hello,  Our agency is new to ServiceNow and we're trying to understand the purpose and benefits of using Configuration Items within our platform.  What are the long term risks if we don't link a CI to a Service Offering when we go live?  Also, can a ...

RMendoza by Tera Expert
  • 1011 Views
  • 3 replies
  • 0 helpfuls

Resolved! Error in Flow using date to string transform function

I have created a flow, there are two variables that are Date fields (not date/time fields). I have added those date variables to a add a comment flow and used the transform function on the variables to convert the date to a string. However I keep get...

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Bidduam by Tera Guru
  • 1444 Views
  • 8 replies
  • 2 helpfuls

Unhandled exception in GlideAjax

function onChange(control, oldValue, newValue, isLoading) {    // Check if loading or newValue is empty    if (isLoading || newValue === '') {        return;    }    // Create GlideAjax instance    var ga = new GlideAjax('BISwCatDecomUtilAJAX');    g...

Anish9515 by Tera Contributor
  • 456 Views
  • 8 replies
  • 0 helpfuls

How we can monitor scheduled jobs in CMDB?

Hi All, We have 3k + discovery schedules and 40+ scheduled jobs in CMDB As part of initiative , clients are asking how we can monitor these jobs like which one is failed or successfull , data imported or not , if data load is failed then what is the ...

shabbir5 by Tera Guru
  • 671 Views
  • 3 replies
  • 0 helpfuls

Showing field name as display value

I have one requirement please suggest Example we have assigned to field in both incident and problem and when we select any record in it show username "Anish" as display value on incident and problem form but my requirement is on incident form when w...

Ramu8 by Tera Expert
  • 432 Views
  • 1 replies
  • 1 helpfuls

Resolved! Reporting from Union Queries

I see a lot of posts on this topic, but they all seem to be at least two years old and obsolete.  What I'm trying to do is a simple union query of two tables, incident and problem so that I can generate some reports form the combined set.  Unfortunat...

johnfeist by Mega Sage
  • 4366 Views
  • 5 replies
  • 5 helpfuls

Resolved! How to parse soap xml response

Hi Friends, I have done remedy to ServiceNow integration using soap web service, Having problem to parse XML response and setting the incident number to ServiceNow custom field named remedy incident number. soap xml response <?xml version="1.0" encod...

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Rahul RJ by Giga Sage
  • 10074 Views
  • 9 replies
  • 7 helpfuls