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Hide related Links

I was able to hide the related list on a form view now i need to hide the related Links options for non admin users. Can i configure this on the same client script and if so i dont see an API for this

Dev321 by Tera Contributor
  • 1518 Views
  • 1 replies
  • 0 helpfuls

Resolved! Script to insert record in custom table

I want to insert catalog item variable record to custom table as soon as the RITM gets created. I am writing after BR on ritm table( its not working)  for same but looking for more suggestions. (function executeRule(current, previous /*null when asyn...

Sneha39 by Mega Guru
  • 6235 Views
  • 16 replies
  • 4 helpfuls

Resolved! How to create a Custom Event in User Experience Analytics

Hello Friends, How to create a Custom Event in User Experience Analytics. Also to modify a existing custom event I would like to know the steps.  Kindly help give a example for both of the use cases and it would be very helpful. 

Param8 by Tera Contributor
  • 2075 Views
  • 3 replies
  • 2 helpfuls

Resolved! What is the database index ?

What is database index? And how is it different from unique field in the dictionary entry.What happens if we set a field to database index?What is the behaviour of a field that is the database indexes records ?

Roshini by Tera Contributor
  • 2475 Views
  • 1 replies
  • 1 helpfuls

Remove the Activity from Portal

Hello all,I had a requirement where I have to remove the Activity tab as in the attached picture, remove the filed where (highlighted part) is there. I only found by inspecting the element that its coming from widget Ticket Conversations that too in ...

Resolved! How to send emails from business rules

Hi. I would like to create a business rule that sends an email when a specific message is output to syslog, but I don't know how to create a script to send the email.Please let me know if you have any sample scripts.

__ __2 by Tera Expert
  • 1895 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to convert URL of a image to image(record) ?

We have Servicenow integration with 3rd party tool and getting the response body which contains image information as below "images" : [ { "height" : 640, "url" : "https://i.scdn.co/image/ab67616d0000b273fe74a9fd5050aa4c52017dbc", "width" : 640 } ], a...

D_R by Tera Guru
  • 3394 Views
  • 4 replies
  • 7 helpfuls

How to create the catalog task integration from one instance to another instance

I'm having a task.I have a requirement of integrating these 2 ServiceNow instances for service request:instance 1                   instance 2req    -->                         reqritm   -->                         ritmtask   -->                     ...