Hi, I need help with Forward inbound email. I have created the email action but the ticket is not getting.Here is the requirements.Currently, Users are emailing the manager for ALL their issues. The team is having hard time managing the emails.The te...
Hello,I am trying to activate genai itsm plugin in pdi.somehow its not activated. Can anyone please guide me hereThanks in advance,Sayan Ghosh
Is there any way to hide or disable the option 'does not have' from users in SOW?
I am working on a project to design a new hire request form using the Catalog Request feature in Service now. However, I am facing a challenge in attaching an SLA to the request form. The SLA should be activated when the request is submitted to the ...
Have there been any successful integrations with message queues?
Can we link a database view and a Fiscal calendar ( fiscal_period) i have a database view which links customer project and location table . Need to add fiscal calendar as well. Possible ? Else is there a way to create a calendar for package for a DB ...
I have a requirement where 'Onsite Facilty ' is reference field and 'Onsite Facility Location' is read only fields.'Onsite Facility ' refer to 'u_location' table. When 'Onsite Facility' field is filled with 'location name' from 'u_location' table the...
Hi Team, I have got requirement to map the data which is coming from 3rd party through e-bonding integration in the below format - there are total 19 engineers which I need to map with HTML field ex - Engineer_2, Engineer_3..............................
I want to remove 2 or 3 group name like App Owner, App-Sec Manager from Variable Sets created for users and group to display a additional approval in SCTASK page using list collector type.
Hi, I'm trying to import knowledge articles from a thrid party application (ITGlue). These get exported in a folder structure with as HTML files. Is there a way I can import these files on mass into ServiceNow. Any advice would be appreciated. Thanks...
Hello, folks.I have a question for you.I am working on my scoped application and want to adjust the Portal for my end users.I have the situation where if I don't set any filters in "My request filters," my user can view all requests,but I want him/he...
Hi All,I have one requirement to be implemented for cases.Whenever a new case is created, the State is In new in the dev and test instance. whereas in prod the status is in open.Can anyone tell me why it is changing in the prod environment?
I can see that One MS Teams instance can be integrated to multiple Service Now instances. Can the opposite be functional?
Hi All,i trust this email finds you well.i was asked to send an email after 2 hours of a change task being created and not closed. I am not sure how to do this.would you help me?regards,max
クライアント側のデバッグ方法について バージョンは「Tokyo」を使用しています。ブラウザはGoogleChromeを使用しています。 クライアントスクリプト側でデバッグをする際に、ブラウザを使用してデバッグをすることは調べてわかりました。実際に、カタログクライアントスクリプトのテーブルでスクリプトを記載し「右クリック」→「検証」を押下後デバッグを試みました。しかし、自身が記載したスクリプトがどのようにデバッグされているのかがわかりません。また、「debugger」関数の使用方法も調べてみました...
