Resolved! Close RITM after de last task
I would like to develop a flow for RITM, so that when the last task is completed, it automatically closes the RITM. How can I do that?
Forum Posts
For a Particular Catalog Item is submitted means, Auto update the Cat REQUEST Short description
Hello All, I am new to ServiceNow, Please help me I wanted to auto update Short Description or other fields of Catalog REQ, if a particular catalog Items are ordered. I used Before & After Business Rules, I can not ab...
How to add watermark information message on the text field?
Hi All,I have a basic requirement of adding the watermark text on my catalog variable text field same what we have in global search, below is my the screenshot. This is my form screen where I want a "Watermark text".Kind regards,Manish
Resolved! project portfolio planning workspace
In project portfolio planning workspace, if I click on protfolio's there is IT Intake and prioritisation, I could see Demand(3665) and Projects(2076) and when I click on "proejcts" under "Planning items", it is showing only 89 projects out of 2076. P...
ATF - Create a user step - Is there copy option?
Hello, I am trying to use the step Create a user rather than using an existing user so that we can avoid disturbing other people to test with different roles. But the issue is, as a tester - I do not need to know what are the groups or roles that the...
Quick Messages - Preview Functionality
Hello, I am wondering if there is a way to preview Quick Messages to see how they will display in a real email for a client without pretending to open a case in Agent View (HR agent workspace). Something similar to the "View Article" functionality f...
Add Journey tasks to Playbook
Can anyone help me figure out how to add journey tasks to a Playbook? I have one which shows the activity set correctly, but I want to add Journey tasks as well
Problem Record need to get auto closed after 7 days
Hi @Ankur Bawiskar , @Dr Atul G- LNG 1.After problem record get resolved or comes to Resolved state then we have wait for 7 days then problem record get auto closed2. Through Schedule Job how we can achieve this functionality without touching or goin...
Resolved! Note taken after a SIR is created off of INC
Hello everyone! We have a button on our all INC that allows us to create an SIR. However, the group that creates said SIR cannot read the SIR based on security permissions and cannot see the ticket in the related list. What I would like to do is si...
How to visit url programmatically?
I want to visit a website programmatically and get the URL.Sample:Visit this website: www.samplesite/12345Upon visiting website it is possible that the URL will change to this: www.samplesite/12367 I want to get the changed website: www.samplesite/12...
Prevent caller from commenting on resolved incident
I have a requirement to prevent caller from commenting on a resolved incident (on Employee Center). I have created the following ACL. But this is not working? How do I do this?
Resolved! Service Ops Workspace
In Service Ops Workspace, I have created a couple custom category/sub-category items to show up in the hamburger menu. They were created in the UX List Menu Configuration, under 'Default - SOW'. It appears as if only those that are admins can see t...
SOW List configuration group by column
Utah Patch 3 We created a new list category and several new lists in that category. The lists are are based on the Task table and have task type as the group by column. The lists are displaying correctly in SOW except the data is not grouped; that ...
Multiple records in one catalog item
Hello, Is it possible to submit several records in a single catalog item? I would like to enable user to submit mulitple expense reimbursements at once. I imagine, perhaps a button that would dynamically duplicate the 6 marked fields.
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