In our instance, we have imported data of some servers and application CI's from an external third party tool with tag's.Now, we want to use the tags to create Tag-based Service Maps. Scenario :: 1 However, when we are using the Tag Key of the Host m...
Hi,Below is the script written to display RITM & Task Detailsvar arr = [];var reqItem = new GlideRecord('sc_req_item');reqItem.addQuery('request.number', reqNumber);reqItem.query();var resultArray = []; // Initialize an array to store the final resul...
I have some questions in Discovery. 1. What is probe and sensor in Discovery? 2. What is the difference between Shzzam probe and port probe?
Hi Team,I need to create catalog item when role and group selected, role has to be added to selected group.Can we please help me out, Can i use flow designers to achieve easily or workflow.Thank You
Hi All, I'd like to ask, whether it's possible to copy or duplicate modal from one UI page to another UI page within the same application? I need to basically reuse this modal on different place on my page but If I create button and add event to show...
Write an inbound email action to process any incoming email and check following and assign the SC_Task to sender:-If task is unassigned, sender is part of assignment group & first 3 text of body or subject is "trt".
Hi,I have a requirement in which I have to create the catalog task for each MRVS row using flow designerhow do achieve this?Any help is appreciated.Thank you
Hi all, I set my flow designer triggered when state change to "Work in progress".If approver rejected the record state change back to "Open" Issuer will then submit again, state change to "Work in progress", flow will start from approver 1 again.the ...
Hello How can I insert a RITM record into the "Related Tasks" related list of an Interaction record? There is a "Create Request" button on the Interaction record, and upon clicking that button, a list of items to request is displayed. Currently, the...
Given my survey definition has 10 metric categories, I want to limit the number of categories (questions) sent out as part of the survey, on the basis of some condition. For example, for XYZ customer, the triggered survey should only include 4 out of...
I have build a component in the Body section of the page, that I now want to move to a modal window. In the "Page Content" panel of UI Builder, I can drag the component to different places in the Body section. However, I can't seem to drag it to any ...
Hello,I would like to ask if you have some experiences with running of System Scheduled job "Text index events process" if there will be two or three copies of this job at the same insance and runs in parallel.We have sometimes problem with too many ...
Hello all I am stuck in a situation where I am trying to load data via data import set to add choices in a choice field. But for some reason, I am unable to select sys_choice in the target table (Screenshot attached for reference). This does not happ...
As many of you know, you can include attachments as part of notifications by simply checking the required box on the notification. However, whenever the notification goes out it will always send every attachment that exists on the record. If you are ...
