I am using variable set for catalog item.I want to filter in the RITM table list view for specific variable set values.It is currently showing only the variables of the catalog item. Is there any way to get all the variables set associated to the cat...
Hi folks, I have enabled password reset for local users that are contacts . When the receive the password url link, the link takes them to login page. Not sure why is this happening. How can we redirect them to password reset page instead of login pa...
I have imported csv file which contains tags through 'system import files' using 'load data' to the 'specific table' that i created( u_tag_demo_table). After that i need to discover the CI in that table( u_tag_demo_table) and should import the discov...
Like many of the users in the community, I have multiple accounts here from different contracts, but this is my main account. But on one of my other account I just got upgraded to "Tera Expert" without writing a single post here on the community. Sur...
Hi Team, I need to create a reminder workflow based on due Date using Scheduled Job.Before 12 days, 6 days, 3 days, and After 3 days. I have Event and Called event in scheduled job. below is my scheduled job script. var gr = new GlideRecord('inciden...
Hi all,Wanted to know more about the 'Pagination offset' option in the Lookup Records data resource.I'm fairly certain it has to do with pagination queries, but am not able to figure out how to use it. Currently there is a lookup Record implementatio...
I am using one display business rule to populate the info message.I want the backgroup colour of the info. message to be in red and font colour in white. i can change the fiont colur but when tryng to change the info message box colour to red, its ju...
I am populating info message from the BR and below is the code, could you please help me to make changes in the code so that my info message will be populated as BOLD.Only my info message not all the info messages of servocenow var message = '<div st...
I have a field of type 'date' in catalog item and i want to pick only month and year. Currently the pop up window is showing date, month and year but i want only only and year to pop up and after selecting it. The month and year should display in th...
Hi, I have a timer activity in a WF which I configured mistakenly to 3 days (72 working hrs) instead of the needed 3 business days (27 working hrs). Our user has submitted several items and they all are now stuck at the timer for a much longer period...
Hi All, We are using employee center ESC portal and currently in Utah version. Next to each catalog item, favorite (heart emoji) is visible and it is supposed to set that particular item as a favorite. But "my favorites" is not in the top right tab ...
Hi Community,Good Days !!PFB: My requirement: To create a RITM for a Item that I have made, via REST API Call. I also need to send the variables values via API only. So, I am confused in what table should I send the payload? Usually when we submit ...
Hello,I need to customize the order now button before submitting a catalog item request, so that it doesnt create a new REQ but adds the newly created RITM to the existing REQ. But I am unable to find the UI Action for order now. Any leads on this wo...
I am building an integration between instance1 and instance2. When instance2 posts to the web service on instance1, the incident gets created correctly but I get no response body so I'm unable to pull the remote number out and set it on the initiatin...
We are running a little behind the curve and our Prod instance has not yet been upgraded to Tokyo (or Utah) but that fix is coming fast. Anyway, my issue is that I was fixing a syntax error in a Script Include that is now displaying another "error" f...