Hello All, Need help for the issue we are facing for the Delete action on the flow which is giving out the error as Value of field record is not a GlideRecord. The field referred in the flow to delete from the table is lookup select box type attache...
About two days ago, PDI started up slowly. Today, it's almost impossible for me to wake up.In this case, there is an answer that says the best solution is to wait, but today it won't boot up even after 5 hours.What is the reason for not standing up?A...
Hi, We have incident state duration and incident state on hold reason duration metric in servicenow instance. If an incident has different on hold reason with the different duration change..I need to calculate the sum of duration of on hold reason in...
Hi team,I have the list of business rules on DEV and PROD with incident and task table. PROD environment has 7 more business rules and I need to find out which of them are missing in DEV. To be 100% sure I would like to compare with sys_id.Could you ...
Hello, We have the OOTB table "atf_input_variable" and when this is opened, it says "read-only as per the protection policy". Issue is , this table record has "Dependent" field twice on form and it is detected in our health scan findings. I have ...
Hello all, The breadcrumbs that show the navigation path within the Service Portal are not working for all parts apart from the Knowledge Base section in our instance. When using the Knowledge Base section and navigating, the breadcrumbs show as belo...
I've created the following business and used the below code to stop duplicate emails being sent to the same user if they are in multiple roles within a Business Application: (function executeRule(current, previous /*null when async*/ ) { gs.log(...
Hello Experts,I have created a catalog item to update user details. Fields given below1.Select User (reference)2.Name (string)3.Location type (dropdown)4.Mobile number (string)5.Location (reference) created catalog client script on Select user field ...
Hi everyone,I want to set the priority p1 and p2 changeable option to a particular group and restrict other users in incident, how to make it, please help in it. below is the priority look up rule.
Hi Community, I have moved new P2, P3, P4 SLA's configurations update sets to Test Environment and committed it, but now client ask me, we don't want these New SLA configurations to Production Environment. Could you please suggest what will be the ne...
How do we attach the Configuration Item that from a Child Incident to the "Affected CI" section of the workbench?
Hello Experts,I am exploring hardware model normalization can anyone please guide me on the normalization hash field on hardware model form?with real-world examples thank you.
Hello all, I am interested in reading a lot of ServiceNow script code as a means of mastering scripting on ServiceNow.What is the best way to achieve this? Where can I find an archive of servicenow scripts? Please share any resources you have. #scri...
Hi, I have a request where I need to create a list of "Questions" and "Answers" that users need to select on Playbook. I see multiple activities on the playbook but unsure on what exactly needs to be configured. Below new choices should be visible...
Hi Community, I have been asked to configure the fields that represent project and demand names so users would be restricted to setup names longer than 40 characters. The field is short_description and it's a shared field from the extended tables (ta...
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