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Resolved! Cannot set user password
Hello, I am using the Utah release and can't seem to figure out why the set password field is greyed out. I have some users who are having a hard time logging in with their randomly generated passwords. After multiple tries with the generated passwor...
How to trigger an workflow from the RFS after order decomposition?
In my usecase, I have configured the product catalog. After decomposition, all the CFSs and RFSs are available in Order details. Now from the RFSs, I want to initiate an workflow so that third party APIs can be called. How can I do that?
Business Application name not visible on the assessment form while accessed through service portal
Hi ServiceNow Gurus, Whenever we take an assessment through Self-Service - My Assessments and Surveys - Any Assessment tile, we are able to view the business application name as the header of the assessment form. But while we try to take an assessmen...
Add UI action on Work Order Templates
Hi ,Please how can I add UI Action on ''Work Order Templates'' ( Like Insert & Stay Button ,...)Thank You In advance
Make fields in list view on Incident table as read only but only itil roles can edit them
I know that this is complete when I am able to quickly scan a list of Incidents, using List View. When on the default list view, the following fields should be present: Number, Opened, Short Description, Caller, Priority, State, Area, Assignment Grou...
Resolved! Save of escaped quote inside of javascript variable containing string that's nested html (jelly)
Help, how do successfully put an attribute inside a HTML tag inside a string without jelly compiler complaining and preventing me from saving? This is what it should be syntactically when it's just javascript and not put inside jelly: <script> //Get ...
remove option not working on catalog client script
I am trying to use same client script which is working on the desktop/platform . I am trying to remove options based on date range . For example : I have a request type with 5 options and I have requirement where I have to show only 2 choices under r...
How to resolve Error Unique key violation detected by database(Duplicate entry for key Username) ?
How to resolve Error Unique key violation detected by database(Duplicate entry for key Username) ? We are receiving the below Error while Import using Transform Map on User Table. "FAILED TRYING TO EXECUTE ON CONNECTION glide.24 (connpid=****): Updat...
Resolved! HTTP REST API Delete Method is not working
Hello All, Unable to delete record in 3rd party tool with HTTP delete method. Getting below mentioned error."{\"type\":\"https://tools.ietf.org/html/rfc7231#section-6.5.4\",\"title\":\"Not Found\",\"status\":404,\"traceId\":\"00-7e78b735d2000a98d9dff...
multiple values in multiple choice type field
how to select multiple values in multiple choice type field in catalog item
how to hide the "closed" dropdown of state field in incident table, only for a specific group member
I want not to hide the "closed" dropdown of state field in incident table, only for a specific group member, and need to hide for all the other members , I have written the script as below , i am not gating out put please correct this. Please let m...
create request from sn_customerservice_case choice label
i made label to categorize the case as inc/case/story/requesti also made business rules to call the ui actions to reduce the technicians button click from form context menu "create incident" etc and all the rest are working exept the create request....
copy attachment from RITM to approval
Hello ExpertsWe are trying to copy attachments from RITM to sysapproval table.I have created below BR but unfortunately not working pls correct me, Table :sc_req_itemWhen : After and Insert Filter condition : Item is "X"Script : (function executeRu...
Resolved! Convert Catalog Item to Content item
Hi, I want to know if it's possible to convert catalog item to content item in ServiceNow. Please share the steps if it's possible
