Utah Patch 5 We have quite a few CIs that with an operational status of non-operational and an install status of retired; they will no longer be updated. They are currently being flagged as stale. We do not want to delete them and lose that informati...
I have created an approval notification for KB article on sysapproval_approver table and I when I reply to the email[Subject and Body has approve keywords] that I received while testing approval is not approved. BTW, I'm also approver for that articl...
Hi Everyone, I have a catalog item with two fields. 1. Ownership Group (Ownership Group based on kb_knowledge table)2. Knowledge Articles (Only Knowledge Articles with Ownership Group will be populated) (field type: list collector)3. Knowledge Catego...
Hi Team, We have vendor tiering assessment , there are assessments for that. one question is made inactive but it still showing in assessment question(view Response). Could anyone help to understand how inactivated question still showing up.Thanks in...
Hi All, I am trying to make few fields ( Example - Short Description)are read only when Model is 'STANDARD' in change request table and state is NEW however when i am trying to add that Short Description field in ' read only fields ' option short...
Hi All,We did integration with another servicenow instance, for that we created an account and we are using it for integration, whenever the integration is not working, we were resetting the password for that account and integration works fine, here ...
Hi, Community.My workspace record has to start with the primary title and number of a record, but instead it shows "short description" in the title. How can I manage it in UI Builder?
Hi All,We are thinking to migrate from classic risk to advanced risk. Are there any pre reqs that are needed for this? Just wanted to make sure everything is sorted before migrating.All suggestions are welcome here,Thank you
Hi Every one, Can we update any Incident by Using Record Producer, or any other Option from the portal?Regards,Arjun.
Hello Team, I am trying to remove a fixed number of groups stored in a property from a variable containing all the groups but I am not able to do it. Below is a similar code snippet where from the variable 'allgroups', I want to remove groups the gro...
I have a Script field type on a form, neither UI Policy or Client Script works on setting this one field to Read-Only. I didn't see any documentation stating that this functionality is not available for the Script field type. Please let me know if t...
I have one Variable in catalog itemCase 1: If i select Yes I need to populate the another variable Case 2:If I select "No"Another variable should come. Can some one please provide me the Catalog client script ?
We do have Additional comment HTML Field for external Communicaiton.if we put table and graphical text, it not in readable format in Activity tab. do we have any solution to show in readable format. Activity Tab Screen
Hi, I have to requirement to create a Gldiefunction field to calculate live age of problem record. I achieved it using the below code glidefunction:datediff(now(),sys_created_on);But the problem is , this function is running even when the form is ina...
hello everyone,in dev instance we found item name is empty along with show workflow link is missing in RITM.Note: though REQ is approved.What could be cause in this case, what needs to be done?Please help.#itsm #servicecatalogThanks in advance,Sayan
