Hey Guys, We have requirement to convert requests to incidents using UI action. So, I am good with developing a UI Action. But, when user click UI action, A dialog box should pop up asking user to enter comments/reason and then after clicking "Ok", t...
Hi Team, We are using GlideSysAttachment.write Api to attache the attachment to the ticket. It is working in all the cases but failing to handel "application/octet-stream" type. APIvar att = new GlideSysAttachment();var result = att.write(gr, attach...
Hello,I'm trying to understand a behavior abour the Global search and Hope someone can help me. We have a user who doesn't have the itil role but instead has the business_stakeholder that allows to have a read only access to all ITSM related tickets ...
Hi All.To restrict articles to users in Virtual Agent chat we need to add condition to Value filed cxs_res_context_config_prop table. Under table 'cxs_context_config' we have a record andif we open it we have a record under Resource Configurations (...
That changes comes under 'Typeahead Search' widget and also trying to save the changes but it not get saved.
Hi all! I have a OnSubmit Catalog client script that applies to a Variable Set. The type of the catalog client script is Service Portal / Mobile. I need to get the value of a field from the parent form but this line of code is not working. Any idea ...
Hello,I created a page in Service Portal with custom widget which retrieve aggregate information in different tables. This widgets can be pie charts or tables.I need to create a button that replicates these widgets in an excel sheet.Has anyone ever d...
I want to create a flow that runs ever two weeks. Fortnightly isn't currently an option. So I figured I'd go for every 14 days. However I've no idea when the flow will first trigger. Does anyone know how that works? When the first execution will be? ...
Hi all I have a choice field with choices only in English. When I change the language to French for example, the choices disappear, but I want them to stay on the form. why this is happening?
Hello all, I have a requirement to amend the Source Request UI Page to default the Destination Stockroom to a value collected earlier when the request was raised. But, I've realised, the UI Page $source_request is not visible, let alone editable. Is ...
Hi ServiceNow family,Can anyone please tell me how I can execute one action in a single go on list view through "Action on selected rows", so that all records get updated in one go.
(Tokyo release)Fellow SN Users: When exporting to PDF a report that was created with the Reports application, SN places a record count above the table, aligned on the far right (see green box in photo). Because of some table and view names, this rec...
Hi All,How can this be possible ritm created date and attachment upload date is different. please help me on this. Thanks&RegardsJyoti
Hi guys, Is there any official documentation on this particular "sys_display.cc_block" field? I notice this field that's showing in the URL of the transaction logs of an "email_client_template.do" entry while debugging an issue that a customer faces ...
In change request form for New state there is risk assessment related link , once we submit the risk assessment on new state. It should hide the related list link for "Risk assessment " and user should not be able to edit the submitted risk assessmen...
