I want to create a UI Action that opens a Modal Popup Window; this Modal window would display a number of Check boxes or Selection Boxes. Then based on the Options that the user selected, the UI Action would then call a number of different functions...
I have a requirement to generate an email daily in the afternoon to individuals who are assigned incidents that are in an opened state that have not been updated today.I have been able to accomplish this through a scheduled job that calls a script in...
I have a custom table and various UI actions created that call various UI pages and generate form letters populated with info from the record. Today our staff are having to click the UI action, click print, print to PDF and then re-attach. Ive tried ...
I'm currently using the tokyo version of Snow.Where does the value that is automatically entered in the DueDate field of the request record (sc_request) come from by default?where is the setting for it? In my instance, the "DueDate" appears to be se...
I have a requirement to create a dashboard that shows the full lifecycle of an interaction from it's creation to subsequent requests, incidents, or cases created from it through their lifecycles (i.e. incident is created from an interaction => the in...
We have a user that is named External User in our user table. I would like to toggle a custom field 'u_external_user' field true if the user is selected. I am using an onChange client script but need some help with the code.
you may have come here because you are having trouble receiving and sending emails using your PDI. The steps below have been created by vipinmathew and I find them very helpful.I have created a video for your visualization on how I also successfully ...
Hi ServiceNow Community,I am new to ServiceNow, and I am trying to make inbound requests to the ServiceNow Table REST api to retrieve records from a table. I want to know if there is any way to authenticate the request without passing in the username...
Hi , We are doing an outbound integration, for that we have created a post rest message and we are getting RESPONSE : "{"error":{"code":"AuthorizationFailed","message":"The authentication credentials are not valid."}}" ERROR Message : Method failed: ...
Hi All, In our Pre-Boarding process we use Lifecycle Event Case and a custom case Table named OHS Case. The OHS case is the child case to the Lifecycle Event case. When a Lifecycle event case is completed, the OHS case is moved to Withdrawn automatic...
Hi Community, We have below issue from users add in watch list in RITM table "Do you have access to confirm whether email notifications are enabled for users added to the Watchlist? The Master Data users are complaining that when they add someone to ...
We are considering adding Support group and Application group tags to the description field in windows and linux Server Ci ‘s configuration. The purpose of this is when we run discovery on a Server Ci class using the ServiceNow Discovery tool or an...
Hello,I have been struggling to capture the 'Closed By' name in the notification when an RITM is closed complete. Can you please provide suggestions? I'm using "${sys_closed_by", but it is returning empty.Here is the example:
Hi All, SLA is running in when I check in HR case backend view but I when I see in HR agent workspace, its not showing up. Please see the screenshot for your reference (it always shows as 0s remaining) Kindly provide any solution.
So I requested a PDI the other day and it created one for me - I did NOT get to choose the Release, etc. but it has me as an AES Creator. I do not have any access to install plug-ins, see Cases, Incidents, etc. I need a regular working instance so...
