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Question On HR Referral Form

Hi There, I have one Question ON HR Referral Form, Approvals,When RITM created, then 1st level of Approval go to HR group, and second level of Approval should go to the particular assigned member , and that should be decided by the Assignee of the pa...

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how to add condition in notification

there is one requirement if assignment group is XYZ then notification will not trigger, there is one OOTB notification called 'Problem Closed inform Opener', in this notification in when to send section , send when condition is triggered like below, ...

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suresh101 by Tera Contributor
  • 1314 Views
  • 16 replies
  • 1 helpfuls

Mapping Integration subscription data to existing software models

Hi Everyone,In my ServiceNow Tokyo instance, I've configured a Jira integration where subscription data is received and stored in the subscription table. However, I'm encountering an issue where a new software model is automatically generated even wh...

Community Alums by Community Alums  
  • 367 Views
  • 1 replies
  • 0 helpfuls

Insert 3 Different Records to table

Hi Dev's,Need Help.. !I have one catalog Item with Parent - Child relationship. When form is submitted by userParent record details should go to table 1 - I am able to achieve thisThen there are 3 Childs and there record should go to different table ...

Resolved! MID server configuration

The MID server:“In which part of the client’s organization should the MID Server be installed?”“What is the most effective method to configure the MID Server for fetching data and transmitting it to the ServiceNow instance?”

Update set preview error

Hi,Encountered following error while previewing the update set. Can anyone please help me on this, why we receive the error.Error: This update cannot be previewed for unknown reason.Action available:  Skip remote update Thanks in Advance.

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user_lm by Tera Contributor
  • 978 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to place button on bottom of form and not up top?

We have a form that we want to keep major record functionality buttons up top of the form (and below) but for buttons that have a "process" flavour that only applies to very limited roles we would like to only show the button UNDER the form - is it p...

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Roger11 by Giga Guru
  • 1929 Views
  • 14 replies
  • 1 helpfuls

Resolved! Activity triggering in HRSD lifecycle event

HI, Is there a way I can set triggers for an activity in an activity set? I want the activity to trigger only if another activity in the same activity set gets completed. For example, the Issue Contract activity should only trigger of the Sign NDA Ta...

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harry_paul by Tera Contributor
  • 1586 Views
  • 4 replies
  • 2 helpfuls

service now integration with ignio

Hi All,Could you please share guidelines on the procedure of integrating external system called ignio with serivce now system.INC => Bidierctional Please provide steps  Thanks

nameisnani by Mega Sage
  • 507 Views
  • 1 replies
  • 0 helpfuls

Resolved! Passing Record Producer Variable to Script Include

I have 2 variables on a record producer. One is "account", the other is "contract".Both are reference fields, customer_account & ast_contract. Once the account is selected, I only want contracts related to that specific account to be shown on the con...

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JJG_SNOW by Mega Guru
  • 1256 Views
  • 3 replies
  • 1 helpfuls

AUTHENTICATION WITH THIRD PARTY chatbot

Hi Can anyone suggest how to do authentication in header-footer (server script) with third party chatbot kindly share any sample script to do authentication  RegardsShabbir

Shabbir1 by Tera Contributor
  • 363 Views
  • 2 replies
  • 0 helpfuls