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Forum Posts

Please help on Widget clone error.

HeeloI cloned the 'My Request' widget to include additional information. However, when attempting to replace the original 'My Request' (OOB) with the clone, I encountered the following error. Please assist. Thank you.  

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Display reference choices based on the logged-in user role.

Hello all,The reference variable field choice should be updated dependent on the logged-in user's role. However, my scripts below do not function. What might have gone wrong? Field reference qualifier:  javascript:new sn_hr_core.INQUtil().check...

tsoct by Tera Guru
  • 519 Views
  • 2 replies
  • 0 helpfuls

script include response return null

Hi All, I'd like to validate multiple fields, all of which must be unique. I handle the validation on Onsubmit event. Below are my settings on the client and backend.  I can't get things to function, and the response from the server side returned nul...

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chet shian by Tera Contributor
  • 1396 Views
  • 10 replies
  • 0 helpfuls

Not able to get result from search box in topic page

Hi All,I have renamed one topic on Employee Center, after that I am not able search the catalogs using search sources box. widget name: AIS Topic SearchUnder Topic page, when we are trying to search the from the search sources box, it is not returnin...

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pandeyved by Tera Contributor
  • 911 Views
  • 2 replies
  • 0 helpfuls

Best Practice - Using Knowledge Group for Review/Approval

Hello, Our Service Desk knowledge base has 800+ articles currently, with 4-6 Knowledge Group members who manage the process.  The question has been asked is there a way to assign or tag articles that are actively being reviewed so that other group me...

Sheri Weber by Tera Contributor
  • 1232 Views
  • 2 replies
  • 0 helpfuls

Resolved! Restart a finished workflow

We had a workflow that had approvals.  A business rule caused a error and the workflow finished skipping the creation of the task and setting the RITM to closed Incomplete.  Is there a way to restart the workflow?

brianlan25 by Kilo Patron
  • 8236 Views
  • 7 replies
  • 7 helpfuls

The benefits of OAuth

I am currently implementing an integration with an external team to use the API of ServiceNow in order to create tickets. As far as I know there are 2 ways of connecting to the instance:- Basic authentication = user and password- OAuth = Access token...