Hi Team,I have a requirement creation of the user from ServiceNow to AD, As this part is new for me so I don't have much idea what are the prerequisites and what things to be configured,Someone can help me how to achieve this if you have done this re...
Hello Everyone, Good day! We have a developer who needs to design the HR application. We want to give him access only to develop the HR application, not the admin role. What access or role should I give?Thank you!
Hi, I'm looking to see if there are hard limits on the number of items/questions/tasks etc when using a record producer or could a theoretically endless record producer that does hundreds of actions be created? thanks in advance
Hi All, I have created the UI action button on the custom table and it's supposed to be displayed in the Agent Workspace but its not visibleI have selected this check box also still its not visible "Workspace Form Button"
Hi experts, How can we calculate and store the duration of a particular state (ex. 'On- Hold' state) in a custom field.or can we achieve this using PA or reporting? TIA.
Hi,Can anyone help me how can I convert a text to image?I checked https://stackoverflow.com/questions/43905570/converting-html-text-to-an-image-javascript link but I am not getting how to add it in HTML.
Hello,I have a script includes that query 'alm_asset' table to retrieve asset tag. It's working fine as an admin or ITIL user, but when I impersonate an end user with no roles, no data is returned." Could someone please help? Here is the script incl...
Hello,When the customer does an update in the incident through the portal, this update is posted multiple times in the incident as additional comment. Please look at the sc below.What could be the issue here. However I have impersonate & checked. Fo...
Hi!I want to add a background color to the cmdb_ci field on the incident form (Classic view) based on tags on the ci. I have figured out that I have to use a Client Script, but I do not know who to fetch tags client side. I therefore decided to set t...
Hi All,We have implementing HRSD for our client. Currently, We have some approval tasks associated with the HR tasks and those approvals are visible in the Employee center 'My Tasks'.Is there any way to show these approvals in service portal as a wid...
I realize ServiceNow has adopted the KCS methodology and with that alone, I'm thankful! My question is around the definitions between knowledge vs content. Discussions are happening as to what information should go into ServiceNow and what should b...
Hello everyone,I have seen articles and other discussion with the same question, but I haven't found a suitable answer for my question.Most of the answers say to Set the versions to OUTDATED instead of RETIREDhttps://www.servicenow.com/community/deve...
Hi. I am receiving a pop-up that reads, "Undefined", every time I open an Incident in a Workspace.Same issue on Agent Workspace and Service Operations Workspace.This only occurs when opening Incidents. No other record types are affected. I suspect a...
UpdateTasks();function UpdateTasks() { if (current.sys_id == '') { return; } gs.log('Current user ID 1'); var tasks = new GlideRecord('sc_task'); tasks.addQuery('parent', current.sys_id); tasks.query(...
Hello, I want to display categories as a dropdown (with no subcategories) instead of them appearing in a panel view like they appear now. So now, instead of selecting category from the side panel (which will be removed), user should have a category ...
