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Create User from Servicenow to active directory

Hi Team,I have a requirement creation of the user from ServiceNow to AD, As this part is new for me so I don't have much idea what are the prerequisites and what things to be configured,Someone can help me how to achieve this if you have done this re...

Atik by Tera Contributor
  • 2699 Views
  • 2 replies
  • 0 helpfuls

Limitations of Record producters

Hi, I'm looking to see if there are hard limits on the number of items/questions/tasks etc when using a record producer or could a theoretically endless record producer that does hundreds of actions be created? thanks in advance 

Resolved! UI Action button is not visible on the Agent Workspace

Hi All, I have created the UI action button on the custom table and it's supposed to be displayed in the Agent Workspace but its not visibleI have selected this check box also still its not visible "Workspace Form Button"     

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ramesh_r by Giga Sage
  • 3741 Views
  • 4 replies
  • 3 helpfuls

Resolved! Calculate and store duration of state field

Hi experts, How can we calculate and store the duration of a particular state (ex. 'On- Hold' state) in a custom field.or can we achieve this using PA or reporting? TIA.

Community Alums by Community Alums  
  • 976 Views
  • 2 replies
  • 2 helpfuls

Text to image convert in portal

Hi,Can anyone help me how can I convert a text to image?I checked https://stackoverflow.com/questions/43905570/converting-html-text-to-an-image-javascript link but I am not getting how to add it in HTML.

Rosy14 by Kilo Sage
  • 542 Views
  • 1 replies
  • 0 helpfuls

Resolved! Script Include is not trigger for non-itil users

Hello,I have a script includes that query 'alm_asset' table to retrieve asset tag. It's working fine as an admin or ITIL user, but when I impersonate an end user with no roles, no data is returned." Could someone please help?  Here is the script incl...

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Multiple updates through portal

Hello,When the customer does an update in the incident through the portal, this update is posted multiple times in the incident as additional comment. Please look at the sc below.What could be the issue here.  However I have impersonate & checked. Fo...

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Vinay49 by Tera Expert
  • 451 Views
  • 1 replies
  • 0 helpfuls

Set a Field Style in form view based on tags

Hi!I want to add a background color to the cmdb_ci field on the incident form (Classic view) based on tags on the ci. I have figured out that I have to use a Client Script, but I do not know who to fetch tags client side. I therefore decided to set t...

Emilie K by Tera Contributor
  • 1080 Views
  • 3 replies
  • 0 helpfuls

HRSD Approvals in service portal

Hi All,We have implementing HRSD for our client. Currently, We have some approval tasks associated with the HR tasks and those approvals are visible in the Employee center 'My Tasks'.Is there any way to show these approvals in service portal as a wid...

Devika3 by Tera Guru
  • 961 Views
  • 2 replies
  • 0 helpfuls

Knowledge vs Content

I realize ServiceNow has adopted the KCS methodology and with that alone, I'm thankful!  My question is around the definitions between knowledge vs content.  Discussions are happening as to what information should go into ServiceNow and what should b...

cmspitzer by Tera Contributor
  • 2967 Views
  • 2 replies
  • 0 helpfuls

'Checkout' UI action does not appear for some KB articles.

Hello everyone,I have seen articles and other discussion with the same question, but I haven't found a suitable answer for my question.Most of the answers say to Set the versions to OUTDATED instead of RETIREDhttps://www.servicenow.com/community/deve...

AngelP83 by Giga Guru
  • 1272 Views
  • 2 replies
  • 0 helpfuls

Resolved! 'Undefined' error pop-up when loading INCs in any Workspace

Hi. I am receiving a pop-up that reads, "Undefined", every time I open an Incident in a Workspace.Same issue on Agent Workspace and Service Operations Workspace.This only occurs when opening Incidents.  No other record types are affected. I suspect a...

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JR42 by Giga Guru
  • 1454 Views
  • 2 replies
  • 1 helpfuls

Trying to use setWorkflow(false) and update work_notes this does not seem to allow journal fields to be updated when false string fields seem to work ok. Does anyone know how to update work_notes without causing BR to fire

UpdateTasks();function UpdateTasks() {       if (current.sys_id == '') {               return;       }       gs.log('Current user ID 1');       var tasks = new GlideRecord('sc_task');       tasks.addQuery('parent', current.sys_id);       tasks.query(...

eroth by Kilo Contributor
  • 20719 Views
  • 13 replies
  • 6 helpfuls