Hi,I have a requirement such that there is a Knowledge base whose knowledge articles are in English , I want to show these knowledge articles to other language logged users (e.g. French, Spanish) user as well. Upon enabling system property "glide.kn...
Task 1 : Create a Record Producer for Problem table with below details. End User : 1. Mandatory Fields for: ‘Problem statement’ 2. Optional Field: ‘Description’ In RP populate ‘Assignment Group’ va
Hi All Please help to change the department name in the Document.this Department field is a reference field for department table. and it always get read only once we save the new Document .but now after save i need to change the Department as on of m...
Hello, I have an issue with the "Assign to" field in the alm_hardware table. I'm unable to make it Read Only after a flag is activated. I've tried creating both a Client Script, a Business Rule, and a UI policy, but the field remains editable. I can'...
When Sharing a Dashboard is it possible to change the default and not have the tick selected for Send an Email
We have an integer field called 'In progress' in the incident form. Every time an incident record is placed In progress state, the integer field needs to be updated by +1. Any suggestion on it?
I've created a catalog item with four variables. I've attached a workflow with that item in which there is a notification activity. I want to populate the data of the variables in that notification body. I'm trying to do this using email script but u...
When I am clicking on the search result suggestion in Atrium, it brings me to the Service Catalog in the platform and not on the portal. How can I fix this issue
Hi, Interaction created from chat has no short description, any idea why they are created blank and did anyone add info that helps agents to understand better before accepting the chat ?it should not be short description is empty rather like, I need ...
Hi all,We have a parent and child tables in our system, We have a child id's created from 1-100 and the pattern follows like this(222544654444-1 to 222544654444-100) if we search by child id "222544654444-22" in the agent workspace, its fetching all...
I need to create a report on the sn_customerservice_case table to see how many users have been emailing a particular email address.
Hello All just wanted some advice on the following If a group name is changed in AD, does that name change in Service Now as well?What happens to old groups if we create new groups and provision them to Service Now?For example, we create a group nam...
Hi, I was wondering how to add change tasks (20+) to a change request when the short description of the change request is "Server test", using workflow. Each task has a different name/type/assignment group/assigned to. EDIT: For some tasks, the assig...
Hi Team,In Field Service Management Module, we have configured SLA Definition for the Work order task level ,in the form level we can see all the SLA fields that i have marked, as shown below. I want all the fields should be displayed in the list vie...
Can someone explain how I can set-up approval reminders to automatically be sent out daily? I am mostly interested in reminders for requests in the Service Catalog, but if it cannot be scoped to that, then any approval reminders will do? I can't beli...
