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Download file from a 3rd Party system using REST in ServiceNow

Background details I want to download a file from a third party file server.  It can store files of all types. Their API only accepts data in the Header (Content-Type and DNT) and the Body comprises of form-data, the form data is some sort of key val...

Sal12 by Tera Expert
  • 867 Views
  • 2 replies
  • 0 helpfuls

UI Builder - Contextual Sidebar on Record Page

When creating a custom Case Type, I noticed the Contextual Sidebar in the CSM/FSM Configurable Workspace differs from the custom Case Type and the OOTB Case type. Does anyone know where these are configured? For example, I want to hide a few of the i...

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Vegard S by Kilo Sage
  • 1902 Views
  • 3 replies
  • 0 helpfuls

Resolved! REST type in Data source- 'Request action' field is missing

Hi folks, On my PDI (Tokyo) in Data source I don't have access to this field (Request action). This should be visible when I choose Type REST (IntegrationHub). I have installed "ServiceNow IntegrationHub Enterprise Pack Installer" plugin. Also I have...

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miro2 by Mega Sage
  • 975 Views
  • 2 replies
  • 1 helpfuls

Resolved! GlideAggregate MAX aggregation not working properly.

Hi All, Please check the attached screenshot. In Script1, I am using GlideAggregate groupBy function and then doing the MAX aggregation, its giving me the expected output (maximum value from the set of records which were in that group). In Script2, I...

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Community Alums by Community Alums  
  • 647 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to remove choices of a field inherited from parent table

I have a 'state' field in the pm_project_task table which was inherited from 'task' table. I want only three choices open, closed, cancelled in the state field but it has inherited all the choices. How can I remove those choices? If dictionary over r...

Pritam7 by Tera Contributor
  • 1402 Views
  • 2 replies
  • 2 helpfuls

Resolved! Check field value against reference field

Hi, I'm needing to do a check on a catalog item as it is being filled in. I have a text field called:group_name  What I want to do is after the field is filled in have it check the sys_user_group to see if a group name already exists that is the same...

Moedeb by Tera Guru
  • 1853 Views
  • 18 replies
  • 2 helpfuls

Communication Plan Help

Hi, This is kind of a difficult problem to articulate. Basically I am attempting to create a client script that will make a Communication Plan available to a Major Incident when certain criteria are met. I can't do this through the normal Filter cond...

How to access /connect end points

How can I access the Connect Conversation REST endpoints in ServiceNow?I'm having trouble finding information regarding the /api/now/connect/conversations/ endpoint. I would like to know how to enable and utilize this feature for other applications.