Hi, I'm new to ServiceNow, can someone explain what the use of the second line is below:What is the meaning of the parameter 'fd_data.trigger.current'? var now = new GlideDateTime(); //Date and time today var contactDate = new GlideDateTime(fd_data.t...
Hi Everyone , I have a requirement on catalog item , we have two variable and a multirow variable set(Test1) on catalog item. Our requirement is when we select 1 in first variable (Copier paper) and 2 in second variable (Pens) then Field1 inside mult...
Hi guys, I need some help because I'am new in ServiceNow. We got some issue in @mention process in sctask because when we try to mention the user (user is not a requestor or watchlist) the @mention notification is not triggered. Is there any way that...
Hi Guys,I have a question regarding to @mention functionality. Why is it if we copy & paste the name of the user the notification didn't triggered? Regards
I have created one onload client script for read only of impact and urgency fields based on role condition but it is not working in reload page like when that role assign the user then it is not working after user again log in then it is working If a...
HI I want to allow user to upload a file from attachment button in change request, then parse this data into a table in servicenow. How can I do this by script. I have this business rule created. (function executeRule(current, previous /* , g */) { ...
In our ast_contract table, the Department field is showing Sys IDs. In the sys_user table, the Department field displays department names correctly. Currently, cmn_department display value is set to Sys ID because sys_user departments are provisioned...
Hi I am trigerring a notification through sys_import_set_run table., i want RITM number on this email.please helpi already tried ${request_item.URI_REF}it is not workingthanks in advance
Hello Experts,I want to know when an incident will get canceled state in ServiceNow.can anyone explain with a simple real-time example.thank you.
Hi, I have a UI Action button that is called "Send For Internal Review" I only want it to load when the "Report Status" variable is changed to "Due" The script I have in the condition is (current.reportstatus=="Due") but that is not working and neith...
Hi Team,I want to get the catalog tasks which are closed complete based on short description. In the IF condition I need to have multiple condition should be added.When both condition are met I need to enter into the if condition.Can you please help ...
I have written after insert business rule on SCTASK table. I want to populate the worknotes in the sctask of certain fields from the hr case subject person HR Profile . I gave the when to run condition -request_item.request.parent.sn_hr_core_case.hr_...
I am trying to write a script include which validates the Outage start date and Outage end date be within Planned Start date and Planned end dates. Please some one help me out with this as its a little bit confusing to me.
Hello experts,I am exploring inbound email actions using Flow Designer. My requirement is to check if the email has an attachment. If the email has an attachment, then the flow should create an incident and move that attachment from the email record...
team i need to add USA map with multiple locations kind of a Pin like when i click the Location it should take me to a report.. Its like specific addresses i need to pin on the map.how can i achieve this ?
