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Google API

Hello.Has anybody experiment or developed a workflow in ServiceNow that calls out to Google using the Google APIs? I'm interested in hearing about your experiences and lessons learned.I am interested in managing users in my Google domain via the Goog...

pathat by Kilo Expert
  • 9931 Views
  • 20 replies
  • 8 helpfuls

Resolved! Group Approvals is not showing when using "Approval-User"

Hi All,I need to send approval request to specific group which is mentioned in the Variables of Catalog item.Initially I have used "Approval-Group" activity and inside the advanced script I have triggered the approival request.But it was not working....

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Resolved! Can you create favorites for other users, roles or groups?

There are a number of filters that we'd like everybody in our Service Desk to have as favorites.   We have set up a homepage for them with widgets/filters/lists, but they're specifically asking for favorites to just one list each.     Other than impe...

Community Alums by Community Alums  
  • 8900 Views
  • 5 replies
  • 9 helpfuls

Resolved! Require Information on certificate x509 for saml 2 update

Hi ,I have been trying to generate certificate for saml configuration but they all give error "could not parse csr " when placed for validation.When I check for validate certificate on servicenow, there my certificate is validated.I am very new to th...

nehasr1288 by Tera Expert
  • 2757 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to ignore Business rule triggered by GlideRecord

We are developing a servicenow enforcer. And facing a business rule trigger problem.For example, there are 2 before query business rules, one on incident table, one enforce on caller table.When incident business rule(filter query) are executing, some...

ray_bai by Kilo Contributor
  • 11625 Views
  • 5 replies
  • 2 helpfuls

Resolved! Work notes mandatory when assignment group changes

Hi Team,When a request is re-assigned to a different assignment group I need work_notes to be mandatory.If I am re-assigning to a different user within the same group work_notes should not to be mandatory.For that I have written client script onsubmi...

Displaying as "Undefined", when we get value from table

In a Catalog item, when we try to get a value from a table, the field on the catalog item is displaying as "Undefined".I have also written a Client script to clear the value, but the "undefined" is not getting cleared.Please suggest.

kss by Kilo Guru
  • 2080 Views
  • 4 replies
  • 0 helpfuls

com.glide.processors.soap.SOAPProcessingException: Web service update called for a missing record: 1883aa810f3df5001fb4715be1050e38

Hello Experts,We are testing the incident - wsdl in SOAP UI tool. Using the insert we are able to insert a new record in Service now. Now from the soap response, copied the sys_id and we are updating record using the sys_id, it is giving us the follo...

ravikumar by Kilo Explorer
  • 6122 Views
  • 10 replies
  • 1 helpfuls