How to configure welcome message on service portal?
Hi all, We have a requirement to configure portal welcome message. Now it is like below screenshot "Welcome to source to pay Service Assist Portal" but client ...
Forum Posts
On call shift card - Will the shift card show the Shift name information if there are no members on
Hello, I appreciate any help/direction I can get on this question. I am creating a new shift for an On-Call group (This is the weekend shift) Unfortunately, we can only named the vendor's name and phone number on the shift name but no members will go...
Looking for advanced scripting scenarions to implement as part of Assessments.
Hello,We are conducting scripting assessments. Hence looking for scenarios which includes advanced/complex scripting skills. If you have such scenarions, please do share. THANK YOU
Scheduled Job triggers a notification
scheduled job that will trigger the notification daily but will not run if the current date is out of schedule (8-5 weekdays).what script can i use in this situation
Read and Write Access to a Child Form
Hey everyone, I have a parent form (Form A), which containers a reference field 'Privileged Access' to the users table. There also is a child form, Form B.Users added to the Privileged Access field on form A, should have read and write access to Form...
Logic for Incidents that are not updated for two days excluding weekends.
Hi all, I am trying to build a dashboard that can filter out incidents that have not been updated for two days excluding weekends. If anyone can share the logic behind that. I can filter out incidents that haven't been updated for two days but have a...
Flow Designer Script to show an approval group in 'Group Approvals' tab of a RITM
Hi All, I am trying to populate an approval group in the 'Group Approvals' tab of a RITM but it is returning me an error. Error : attempting to use undefined input = 'current' from Knowledge Base Data Management Request var kBId=fd_data.trigger.curre...
Adding Dynamic Approvers to Requested item using Api
I have a requirement where I have a catalog item. When the catalog item is submitted, an RITM(sc_req_item) is created. My requirement is as follows : 1. RITM is created 2. For the approval stage the list of approvers is not present in SNOW , I need t...
Resolved! Help with Inbound Email
I need to look for an inbound email but I want to extract a contract number from it - Here is the example - I want the short description to be CW2230211 PLUS the Subject Line of the incoming email. I tried doingvar stringFromBody = email.body.cw;curr...
Resolved! not able to log on to IMPACT servicenow site
hello All, I have been given admin account on impact.servicenow.com , but whenever I try to log in I get external logout error. I have tried emptying cache, different browser but still get same message.Does anybody knows what should I do to access...
How do I get Business elapsed time duration in custom field on ticket form
Hi,We have a requirement to get the Business elapsed time(task_sla) value in Response field in sc_req_item form. Here Response field is string type field and we need only hrs and minutes value from Business elapsed time. So we have used calculated va...
Advanced Reference Qualifier Based on Another RITM Variable
Hello, I have two catalog items limited to these variables:Catalog item A:Ref Variable - "Manager 1" = sys_user table Catalog item B:Ref Variable - "Manager 2" = sys_user tableRef Variable - "RITMS" = sc_req_item table I want variable "RITMS", to lim...
Resolved! Catalog client script
Hi Teami created a catalog item (Device req) & created Requested for filed as (username).hear my requirement is, once i selected the username . email id will fill automatically in Email field.(email back end value is "email")pls guide me how to achi...
Change Request Stuck in "Waiting for Approval"/ Authorize State
After approval (only one member of a group is required for approval), the workflow for my Change Request is marked "Approved" and the state moves to "Scheduled". However, the state is remaining in Authorize, suggesting additional approvals are neede...
Resolved! Missing "Open in new window" option
Hello All,A user is reporting that on a filtered list, they are no longer able to right-click the link and select "Open in new window" option from the pop-up menu. We recently upgraded to Utah so wondering if that option was deprecated? AND how do ...
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