Hello All,when a we changes the HR Case state to Closed complete the case record shows as complete and state changes back to work in progress.The state does not change to closed complete but 'Ready' when the we tries to close the case using the UI bu...
hi, I want to know if there's a specified column for Users to put their feedback in, after the ticket is closed/ resolved in the incident/request tables?if no such column is provided by default, we can create a 'text' column in the incident/request t...
Hi, I have a record producer (which triggers my workflow) with a "single line text-variable" called emailaddress. In my workflow, I want to send a notification to the value entered in the emailaddress-variable. Is this possible through the Notificat...
I m getting error while inserting the records from source table to target table. Some records went sucessfully to target table, but for few records i m getting this error "error during insert of "table name"".
Hello,I have one requirement on scripted REST API,I have one resolved incident here i need to Reopen that incident using scripted Rest API, so how can i achieve this can anyone give me the suggestion to get the solution Thanks
I have created a schedule trigger flow which will run and send email reminders based on the lookup done on approval table. Now in the approval table i have created 2 fields named number of reminders sent of type integer with default value of 0 and la...
Hi. I'm try to filter in the 'Time Worked' table as I have some 'empty' values. However when I try to exclude these it still leaves some in - see screenshot below - why is this?
I have a variable that is hidden on the RITM but is visible and mandatory on the SCTASK. The user selects yes or no and if the user selects yes the workflow should move on from the wait for condition. After doing some research I realized that the wor...
Hey I am working on making a notification being sent on a specific time.I have created a field "u_end_user_follow_up" which automatically populates the field with Date/Time 5 days after a task is set to "Pending". I was then looking at this https://w...
Hello, I am trying to make fields attestation and attestation group readable only when the state is attested. However, when I applied UI policy is not working. The only thing that seems to be working is the data policy(used as UI policy on clients). ...
I am Creating Inbound email action and creating case Record.After creating if the inbound email Domain is (eg,gmail.com).the particular Account record with the (gmail.com ) to be selected and stored in Account field in that case Record, i have create...
Hi, We have a field [Cost] of type 'Currency' on Asset table. I would like to change the currency type of [Cost] field from 'Currency Symbol' to 'Currency Code' i.e., from '$' to 'USD'. Is there a way to change this behavior on the ServiceNow Platfor...
I have a very simple ACL which has a role and a script. Users are 'passing' the role part of the ACL with no issue, but getting denied write access to the field when evaluating the script part of the ACL. In the script I have: answer = !JSUtil.nil(RP...
Hi all,Having some trouble setting up improvement rules for the AI Search. We have a custom country field on the user and knowledge records and want to set up a boost rule if the countries match for the term searched. Can't get it to work though.When...
When approval is set to a Group, I want only two member to approve.What happens is, when one member approves then the rest are set to no longer required.Under group approval script, wait for condition is set to a script.Any ideas?Thanks,Vinitha.K