Hi, Interaction created from chat has no short description, any idea why they are created blank and did anyone add info that helps agents to understand better before accepting the chat ?it should not be short description is empty rather like, I need ...
Hi all,We have a parent and child tables in our system, We have a child id's created from 1-100 and the pattern follows like this(222544654444-1 to 222544654444-100) if we search by child id "222544654444-22" in the agent workspace, its fetching all...
I need to create a report on the sn_customerservice_case table to see how many users have been emailing a particular email address.
Hello All just wanted some advice on the following If a group name is changed in AD, does that name change in Service Now as well?What happens to old groups if we create new groups and provision them to Service Now?For example, we create a group nam...
Hi, I was wondering how to add change tasks (20+) to a change request when the short description of the change request is "Server test", using workflow. Each task has a different name/type/assignment group/assigned to. EDIT: For some tasks, the assig...
Hi Team,In Field Service Management Module, we have configured SLA Definition for the Work order task level ,in the form level we can see all the SLA fields that i have marked, as shown below. I want all the fields should be displayed in the list vie...
Can someone explain how I can set-up approval reminders to automatically be sent out daily? I am mostly interested in reminders for requests in the Service Catalog, but if it cannot be scoped to that, then any approval reminders will do? I can't beli...
Hi! I have a requirement to check if the unit cost variable in a variable set is numeric. If it is none numeric, it will return to its previous value. I did not use the validation regex in the field type specifications because it is not fixed to a si...
Hi,what are these OOB files , customized OOB files, custom files ?how can i get the above data in my system to make a pie cahart?
HI All, I want a help regarding one issue how it is happening, State field of 'project_status' table is getting set to '(-5)' without a label. Please let me know if someone has encountered the same issue and cause of that. Thanks,Akshay
Hello,I'm trying to fill up those filed in the article knowledge task record by script in a scheduled job. I managed to fill all the necessary filed expect those that I underlined in yellow.I cheeked in the logs and the sys_id for assignment group an...
Hi,How can we add performance analytics widgets in workspace?
Hi,I have a requirement to add a error message on email client popup, that comes up when fulfillers try to send the mail from ServiceNow,As per the ServiceNow property the outbound email size should not exceed 25 MB. So I want to add a error message ...
Hi SNOW Community,I'm keen on creating two dependent dropdown lists in SNOW. I've gone through all the forum threads and google too, but haven't found a solution so far. I'm not a pro of JS either, hence I'm stuck.Basically what I would like to do is...
Anyone with experience with extracting data from Azure Data Factory has feedback on any issues with the integration or performance problems that you came across? We are evaluating the options and did not find much on the level of performance when ext...
