Hi, I am trying to empty a list type field value in a business rule but gr.fieldname = ''; doesn't seems to work. (function executeRule(current, previous /*null when async*/) { // Add your code here var approvers = []; var getApprovers = new Gli...
I have a quick question here about CMDB Instance API and Table API. It says in the CMDB Instance API documentation you use this for CRUD operations on CMDB related tables. But since all of these CMDB related tables are just tables after all, why can'...
Hello, If I were to zboot my dev instance would it be possible to revert it to where it was before the zboot? I am finding all kinds of things that are broken within my instance post implementation and I would rather just start fresh and make changes...
Hi All,I have a question around the impacted Services/Cis tab on the change request form.We are expecting that this populates all the CIs that are downstream of the Configuration item that has been entered on the form. Does anyone know how this pop...
Can anyone help me understand this error when importing from excel into the sys_user_group.Group transform map: excel file
Hello, I have a record producer that I need to add to a service portal page. I have seen some recommend using a URL widget to achieve this, but I am not seeing that widget in the portal page designer. Any help is appreciated.
I have the requirement where we have to populate ritm variable value in notification body, where ritm variable values are edited in ritm level. Any help would be great. Thanks in advance.
Would it be possible to have dynamic pictures for Catalog Items in Service Catalog so picture would change depending on which variables are chosen? For example lets's say I have catalog item for a simple mouse with the option of having a wireless or ...
I got an email in my SNow admin email account with subject "[PA AppSec] Daily Data Collection completed with error". I found the PA job log and filtered for Level = error and got the error below. PDFs, screenshots attached. Does anyone have any idea ...
I'm trying to add multiple durations together with the below script. It loops through each record but only seesm to add teh final duration. Or it could be overwriting the previous value. Any help would be much appreciated. (function executeRule(cur...
Hi Experts I want auto change assignment groups on my sc_task form based on the SLA. If assign to person not responded on the sc_task form.1) 1 - 6 hours assignemnt group ( cab approval group)2) 7 -12 hours assignemnt group ( Network group)3) 13 - 16...
Hi, I've been trying to get GlideScopedEvaluator() to work, by injecting script from a custom script field into a script include. However, nothing works, except eval(), which should not be used for obvious reasons. What I'm trying to do:1. inbound em...
Please give a brief in simple language as to what is 'choice action' in transform map and what does each of its value signify -create , ignore,reject.
Hello everyone, this is my first post on the community, I have a problem. I want to remove the clickable link on a Reference field in a Related List on a configurable Workspace.For example, on the screenshot : I want to remove the link for the Unit f...
I've created an "after insert" business rule on sys_attachment table and I need to take the sys_id of the table or cat_item to check from where an attachment had been sent(from each catalog item). I've tried with current.table_sys_id but it gives me ...