Additional filters in Agile Board
Hi team, is it possible to additional filters in the agile board? Project or Product, epic filters from Stories? ThanksSri
Forum Posts
Resolved! How to Make all form fields read-only except worknotes on Requested item form after closure?
Hi, I want to make all the fields read only except worknotes on request table after closing a record. Please suggest me on this. Thank You! Regards, Ganesh
Resolved! NCR Integration
Hello everyone, I am investigating an integration with NCR, the problem is that I am a junior developer and new to integrations and I need help to understand how it works.I can't find much documentation about it and it's hard for me to understand how...
How Do I change the Form Header Color of the Primary field?
Good Day, I need to change the color of the form header primary field when the u_ev_truck value on the form is true. I need this number to change to light green. This is the field displayed in the form header.
Resolved! Update Multiple records using list collector
Hi Community,Good Day!There is a catalog item have a list collector type and links with Hardware [alm_hardware] and I want to update it's state. if I select one record, it updates the record of the table. But if I select multiple records, these are n...
Auto-populate CI field in table A with information from CI field in table B
All our VMs currently have two CI records in the CMDB, one a VMware virtual machine instance from when the vCenter is discovered and the other a windows server record from when the IP address is discovered. Each record has an "instantiated by" relati...
Set visible or set display false of some variables on SC
Hi All,I have the below "On change" client script.function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var prod = g_form.getReference('product', myFunc); //alert(JSON.stringify(prod)); //a...
Service Portal Incident form edits
Hello,I have two sets of questions on our incident form and was looking for a way to distinctively separate the sections. I added a new container before the second set of questions. This does make a thin grey line show up but it is not that noticea...
Combine all the attachments to a ZIP File - REST API
I have created a custom API. But not sure, how to zip all the files together. I believe that I am missing something here. Any insights or suggestions will help me out.var queryParams = request.queryParams; var recordSysId = queryParams.sysparm_sy...
I have below Issue while creating field mapping in transform map please check below screen snap.
Hi All, I have below Issue while creating field mapping in transform map please check below screen snap. Please let me know if any one have any idea regarding same. Thanks & RegardsK
Passing Values from Interaction, within Agent Workspace, to a Catalog Item using a UI Action
Needing assistance with getting interaction values passed to a Catalog Item within Agent Workspace using a UI Action. Our users would like to pass the following:opened_for --> requestorwork notes --> comments Here is what I have so far that opens the...
How to get the price of a catalog item in a catalog UI policy?
I have a catalog item which has a variable "outside". If this field is yes, I want to add a shipping charge of 100$ to the catalog price. How do I do this? I tried entering the following code in the Catalog UI Policies script. But it did not work. ...
Single User Multiple Agent Chat Sessions
Is it possible for single user to be active in multiple agent-chat conversations? For example, regarding two incidents, but each incident with different agent, in separate chat window?
Resolved! Unable to see Reopen button in EC portal
I am unable to see reopen button in the EC portal. I read this one of the blogs:In order to make the Reopen action visible according to your needs, you can choose to override this method in IncidentUtils. canReopenIncident: function(current) { ...
Scheduled email for ci relationship gets truncated due to large amount of data
I have a requirement to schedule the CMDB relationship report. The report is from cmdb_rel_ci table. But in the pdf report its getting truncated because of 1000 row exceeded. I have changed the form Design Page size, column and row width but no luck....
