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How to manipulate DOM in Portal widgets

Our team is trying to make some aesthetic changes to the ootb Form widget.  We've cloned that widget and are trying to give the Form Sections a different background and some larger/bolder font.  We've read that the best way to manipulate the DOM in a...

yundlu316 by Kilo Guru
  • 4906 Views
  • 3 replies
  • 1 helpfuls

Use List collector variables in flow designer

Hello, I have a flow where I need to build condition based on the values selected in the list collector variable. For eg I have four options available A,B,C,D in list collector, if A,B are part of the selection then a task should be assigned to certa...

Mohib11 by Tera Contributor
  • 2335 Views
  • 3 replies
  • 0 helpfuls

UI action Condition based on Opened_by's roles

I am working to create a condition on a UI to only show if the 'opened_by' has a certain role. It does not matter who the current user is that is looking at the ticket it matters who opened it. Is the best way to do this a script include? 

Marskh11 by Tera Guru
  • 2761 Views
  • 5 replies
  • 1 helpfuls

Hide fields in a list

Hi All, There are some fields which I want to be hidden in form and list. The user should not able to select it even when personalizing the list. I know we can do this with ACL but as I have approx 100 fields so I'm just looking if anyone has any oth...

Akki1 by Tera Contributor
  • 841 Views
  • 2 replies
  • 0 helpfuls

To create metric definition on field type "updated By"

I am working on making a metric defination on field type "updated By" . According to below article it says "sys_updated_by aren’t monitored for metric calculations"  I created a BR as the steps but still at zero.https://tilnow.co/metrics/2015/05/30/m...

eumak by Tera Guru
  • 1631 Views
  • 1 replies
  • 1 helpfuls

Resolved! UI Action pop up

How to create a simple poup window on change request uiaction button lets say the button is Revert to New,Popup says do you want to revert . options shows yes or noAny suggestions.Thanks

Help with Transform onBefore Script

Hi  I have the following onBefore script active on a transform. This is to identify Apple devices only as there are different types of devices in the import set. When processing the transform, all 4000+ entries are ignored with comment 'Row transform...

Adam Wood by Tera Contributor
  • 1494 Views
  • 2 replies
  • 0 helpfuls

Show/Hide Submit button on Catalog Item

Hi, I have been tasked with creating a form that when this form loads the submit button is hidden. Then after specific fields have been validated based on an onChange clients script that I created to validate information inputted by the user, if it i...

Dazler by Mega Sage
  • 6438 Views
  • 5 replies
  • 5 helpfuls

Resolved! Controlling Reference Variable Display

We have a reference variable in which users can select the asset tag for a device that they are submitting the request on. The field references a custom table that extends our CMDB. Originally, we were utilizing the asset tag field in the CMDB import...

Resolved! Responding to Incidents from email

Good Morning/Afternoon I am looking to find out if it were possible to allow a user to incident from an email without having to login to the instance to update the incident The goal is to allow the user to update the incident ticket from the email di...

Resolved! How to add currencies of the world to a field?

Hello peeps,I have a requirement where I need to define a variable on a catalog item that would show all the currencies of the world. For eg:Field name: Please select the currency in which the project is being performed.Drop down or reference should ...

RohanDS by Tera Contributor
  • 1531 Views
  • 5 replies
  • 2 helpfuls

Resolved! How to make checkbox read-only or greyed out

Hello, I am requesting help on how to make a checkbox in a ServiceNow catalog item as "read-only" or for the checkbox to be greyed out / non- applicable through the UI policy. For the particular variable, it would be more of an informational, so the ...

Rhonda Hill by Tera Contributor
  • 1537 Views
  • 2 replies
  • 0 helpfuls