Hi all, I have a requirement where there on a catalog item request form there is an attachment (of excel format). If there is one row I want to autofill a field on the form with that item. If there are multiple rows I want to create several catalog...
Hi all, I would like to create a button on a form to run a certain report.I have the button (ui action) but I'm struggling to get the script to run a certain report / open the report view (in a new tab). Any help would be highly appreciated.
Hello All,I want to display a message 'logged in Username, id, email, location' on loading of Agent Mobile App screen.How can I achieve it? ThanksSarthak
Hi Guys,we received a ticket about duplicate incident tickets created. What we noticed is the ticket is created first via service portal but after it created some duplicate ticket also created here is the sample photo. May I ask how this thing happen...
Steps to replicate1. Change anything on a knowledge article aside from the Article body "text" field (You can update "Valid to" or "Short description" as sample fields)2. Check the Record History (List).3. Notice that aside from the field you updated...
There is a field name and yes and no radio buttons in a form. How to make the 'Yes' radio button checked using ATF ?
When incident is closed, what makes all the fields read-only in system? It's not the UI Policy - https://dev20819.service-now.com/nav_to.do?uri=sys_ui_policy.do?sys_id=66f94c730a0a0b0900aaaf5b88527230 because when I deactivate it, it still has the fo...
I need change field type Date/time to only Date type.I decided to create new help_field and copy all dates there. And now i am wondering, why i still can't change the type, when all records doesn't contain any value there in origin field.This approac...
Hi, I'm trying to hide the created and created by fields on newly creating record in custom scope table. It is not working.But when i applied setVisible, those fields are hidden but space is creating on the form. Is this scope issue ? g_form.setDispl...
Hi All, I am trying to add a default filter to the related list of entitlements on the Contract form. I have added the filter and set it as a default filter using the Set Default Filter option. The default filter is set in native UI But this filter i...
Hello, we have a few incidents assigned to a specific group (lets call it "MyGroup"). This group contains members X, Y and Z. However those members are not able to view the incidents when they are searching for incidents the belong to this group. Any...
Hi TeamI want to set logged in users to Available - after 10minuteswith the reference of last login after 10minutes I want to set the status into Available in AWA (Advanced work Assignment).Can any one guide me script @Maik Skoddowplease helpThanks.
Hi Team, I want to restrict the user with in the "manager group" which contains the roles "sn_wsd_manger" and "sn_wsd_rsv_case_reader" to create the new "workplace service" but they can should able to create the new "workplace service item" which ...
Hi everyone, Can I please get some help with a client script that will change the value of the "short description" to the request_name variable on the portal? I attached a couple screenshots to display what I 'm trying to acheive. (Order guide has th...
Hi All:When I open the Service Portal Page I'm getting the following Error Message:org.mozilla.javascript.EvaluatorException: GlideRecord.setTableName - empty table name (; line 58)Script source code logged to consoleFailing widget: 'Header Menu' (5e...
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