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Resolved! How to create several catalog item requests from one form?

Hi all,  I have a requirement where there on a catalog item request form there is an attachment (of excel format).  If there is one row I want to autofill a field on the form with that item. If there are multiple rows I want to create several catalog...

gunishi by Tera Guru
  • 1055 Views
  • 6 replies
  • 4 helpfuls

Resolved! Create a Button to run a Report

Hi all, I would like to create a button on a form to run a certain report.I have the button (ui action) but I'm struggling to get the script to run a certain report / open the report view (in a new tab). Any help would be highly appreciated.

display message on mobile app screen

Hello All,I want to display a message 'logged in Username, id, email, location' on loading of Agent Mobile App screen.How can I achieve it? ThanksSarthak 

Sarthak by Tera Contributor
  • 895 Views
  • 2 replies
  • 0 helpfuls

duplicate incident ticket created

Hi Guys,we received a ticket about duplicate incident tickets created. What we noticed is the ticket is created first via service portal but after it created some duplicate ticket also created here is the sample photo. May I ask how this thing happen...

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Codi by Tera Contributor
  • 693 Views
  • 3 replies
  • 0 helpfuls

Knowledge "Article body" field is auto updating

Steps to replicate1. Change anything on a knowledge article aside from the Article body "text" field (You can update "Valid to" or "Short description" as sample fields)2. Check the Record History (List).3. Notice that aside from the field you updated...

Sean8 by Tera Expert
  • 1460 Views
  • 7 replies
  • 0 helpfuls

Resolved! Change field type doesn't work

I need change field type Date/time to only Date type.I decided to create new help_field and copy all dates there. And now i am wondering, why i still can't change the type, when all records doesn't contain any value there in origin field.This approac...

setDisplay not working in client script

Hi, I'm trying to hide the created and created by fields on newly creating record in custom scope table. It is not working.But when i applied setVisible, those fields are hidden but space is creating on the form. Is this scope issue ? g_form.setDispl...

Rakesh50 by Mega Sage
  • 893 Views
  • 8 replies
  • 0 helpfuls

Add a default filer on related list in workspace

Hi All, I am trying to add a default filter to the related list of entitlements on the Contract form. I have added the filter and set it as a default filter using the Set Default Filter option. The default filter is set in native UI But this filter i...

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How to view incidents assigned to a specific group.

Hello, we have a few incidents assigned to a specific group (lets call it "MyGroup"). This group contains members X, Y and Z. However those members are not able to view the incidents when they are searching for incidents the belong to this group. Any...

Restrict access to table based on group

Hi Team, I want to restrict the user with in the "manager group" which contains the roles "sn_wsd_manger" and "sn_wsd_rsv_case_reader" to create  the new  "workplace service"  but they can should able to create the new "workplace service item" which ...

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Akshaya14 by Tera Contributor
  • 870 Views
  • 3 replies
  • 0 helpfuls

Client script to change a value

Hi everyone, Can I please get some help with a client script that will change the value of the "short description" to the request_name variable on the portal? I attached a couple screenshots to display what I 'm trying to acheive. (Order guide has th...

ORDER GUIDE.png client script.png
Gemma4 by Mega Sage
  • 4223 Views
  • 6 replies
  • 1 helpfuls

Error Message when I open Service Portal Page

Hi All:When I open the Service Portal Page I'm getting the following Error Message:org.mozilla.javascript.EvaluatorException: GlideRecord.setTableName - empty table name (; line 58)Script source code logged to consoleFailing widget: 'Header Menu' (5e...