Our team is trying to make some aesthetic changes to the ootb Form widget. We've cloned that widget and are trying to give the Form Sections a different background and some larger/bolder font. We've read that the best way to manipulate the DOM in a...
Hello, I have a flow where I need to build condition based on the values selected in the list collector variable. For eg I have four options available A,B,C,D in list collector, if A,B are part of the selection then a task should be assigned to certa...
Hello All, We have one requirement; we are going to disable a domain related to a client from our domain hierarchy.What is the best way to disable that domain and we also want to remove all the data related to that domain from our dev instance. Thank...
I am working to create a condition on a UI to only show if the 'opened_by' has a certain role. It does not matter who the current user is that is looking at the ticket it matters who opened it. Is the best way to do this a script include?
Hi All, There are some fields which I want to be hidden in form and list. The user should not able to select it even when personalizing the list. I know we can do this with ACL but as I have approx 100 fields so I'm just looking if anyone has any oth...
Hello, our customers are raising cases over the customer portal and incidents are being created and associated with the case accordingly. We have noticed that when the agents are setting the incident state to the "On hold" the case state is not being...
I am working on making a metric defination on field type "updated By" . According to below article it says "sys_updated_by aren’t monitored for metric calculations" I created a BR as the steps but still at zero.https://tilnow.co/metrics/2015/05/30/m...
How to create a simple poup window on change request uiaction button lets say the button is Revert to New,Popup says do you want to revert . options shows yes or noAny suggestions.Thanks
Hi I have the following onBefore script active on a transform. This is to identify Apple devices only as there are different types of devices in the import set. When processing the transform, all 4000+ entries are ignored with comment 'Row transform...
Hi, I have been tasked with creating a form that when this form loads the submit button is hidden. Then after specific fields have been validated based on an onChange clients script that I created to validate information inputted by the user, if it i...
We have a reference variable in which users can select the asset tag for a device that they are submitting the request on. The field references a custom table that extends our CMDB. Originally, we were utilizing the asset tag field in the CMDB import...
I want to change the location table column list view for a reference type variable.I have a catalog item on which i have a reference type variable and when we click on the reference lookup search icon a reference table open a list view and this lis...
Good Morning/Afternoon I am looking to find out if it were possible to allow a user to incident from an email without having to login to the instance to update the incident The goal is to allow the user to update the incident ticket from the email di...
Hello peeps,I have a requirement where I need to define a variable on a catalog item that would show all the currencies of the world. For eg:Field name: Please select the currency in which the project is being performed.Drop down or reference should ...
Hello, I am requesting help on how to make a checkbox in a ServiceNow catalog item as "read-only" or for the checkbox to be greyed out / non- applicable through the UI policy. For the particular variable, it would be more of an informational, so the ...