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Resolved! What is AIDE ID??

Hi Everyone,I have a question from our ServiceNow team asking me what our AIDE id is as they are in the process of preparing the leadership dashboard. I'm not sure exactly what this id is and where to find it? Does anyone have any ideas? thanks so mu...

Gemma4 by Mega Sage
  • 1449 Views
  • 3 replies
  • 2 helpfuls

which is of the following is true about current object

which is of the following is true about current object ? more than one respose1.the current object is auto instantiated2.the current and previous object are always identical3.curent and previous objects are sometimes identical4.the properties of the ...

LE Activity Set Date Trigger

Hoping someone will be able to assist. We have an activity set called 'On Leave' with a date trigger. The date that triggers the activity set may change (leave start date). When the leave start date is updated by the user via an employee request, the...

NMeyer524 by Tera Expert
  • 896 Views
  • 2 replies
  • 0 helpfuls

Resolved! Advanced Work Assignment and the concept of Ownership

Hi, I'm wondering if anyone has implemented something similar... I want to use AWA for task routing but also there should be a rule that if an agent worked on Task A, and there is a related Task B, ideally it should go to the same Agent.It does not s...

How to set Delivery Time on catalog item

Hi guys, I have created a catalog item and have set a workflow to it. I want to use the same workflow for multiple catalog items but want to have different delivery dates for each of them. I understand that the delivery time is set from the workflow ...

Karthi Nagul by Tera Contributor
  • 7332 Views
  • 5 replies
  • 7 helpfuls

How to change hover color

 When i am selecting specific record,the record is gets highlighted as orange. I want to change orange hover color in the record to blue.Can somebody help me?

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Mehar Naaz by Tera Contributor
  • 1013 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to get the MVRS details from sc_req_item using script ?

Hi Team ,Am trying to get the catalog item details from the  sc_req_item and am able to get the variables but unable to get the MVRS details ,Please guide me am using the below code   var pageRecords = []; var grRequestedItem = new GlideRecord('sc_re...

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String by Kilo Sage
  • 724 Views
  • 5 replies
  • 0 helpfuls

How to trigger approval through Script Include?

I have a scenario where the approvals are triggered but the Approver User left the organization without approving the generated approvals. Now, I have to re-assign those approvals to new user. Please provide me with an approach to build functionality...

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