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Resolved! UI Builder typeahead - Lazy loading

I would like to make use of lazy loading in the typeahead component. This would match the behavior of the typeahead components found on for example the incidents form.I have not been able to find anything on this feature - I assume it does not exist ...

Resolved! Account Recovery Properties not visible after clone

We have recently completed a clone from our PROD instance over our DEV instance and I've run into an issue where the Account Recovery Properties are no longer visible. This is what it looks like in PROD (And what DEV looked like BEFORE the clone): An...

DavidHouse_0-1697154754187.png DavidHouse_1-1697154778375.png DavidHouse_2-1697154950313.png

Resolved! Open link in Agent App

When I click on an email link on my mobile device, it opens a web browser to login to Service Now. I have the Mobile Agent app installed on my device. How do I direct it to open in the app instead of the browser?

kimberlylp by Tera Guru
  • 5062 Views
  • 11 replies
  • 5 helpfuls

Resolved! Edit Incident Caused by Change not saving

Using the Configure List Controls I added the Edit button to the Incident Caused By Change tab so a user could select multiple incidents. I, as an admin, can add multiple incidents and they save just fine. If an ITIL user selects multiple incidents i...

RobertPC by Tera Contributor
  • 1329 Views
  • 1 replies
  • 0 helpfuls