Hello Everyone,I have a business requirement to keep the RITM open until a date entered by the user in the catalog item. I tried configuring using "wait for condition" in flow designer but it didn't go well. There is already a Date/Time field to get ...
Hi, I would need to hide the "Response Template" from the Contextual Side Bar in "Agent Workspace for HR Case Management" Workspace. Any guidance on this is appreciated.
I'm trying to run a simple background script which counts number of record in incident table which is created yesterday.var gr = new GlideRecord('incident'); var myQuery = "sys_created_onONYesterday@javascript:gs.beginningOfYesterday()@javascri...
Hello,I've come across an issue where an incident that is generated from a specific email address, it will create two incidents (different numbers) with the same short description. I did create an inbound action to be auto-categorized whenever an inc...
Hello ServiceNow community, I have a visualization using a database view in the Platform Analytics Workspace. I want to configure default columns on the database view so that when a user clicks on the visualization it opens predefined columns. Is it ...
We have a list field on our Account table called 'Incident Contact'. Multiple users/contacts from the Account can be added to this field. So, some Accounts can have one contact and some Accounts can have multiple contacts in this field. These contact...
Hello. I am very new to using ServiceNow and we are looking for a way to create a new incident with some prefilled information located in the Summary and description fields.I have the starting url that needs to be added to:https://xxxx.service-now....
Hello,Could someone please help on setting List Collector Default Value based on other text field?When form load, we need the populate the List Collector with the value in Current Manger field. Here is my currently configure, but this did not work. ...
Hello guys, I have a list type field in the department table that points to the user table. This list field can store more than one user sys id. I need to check through a gr if any of that sys id is from the current user. Thanks in advance.
Hi Guys, Looks like I am missing something. I have a simple subflow that I am calling from a script include and it's not working. Client Script:function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { r...
I am trying to figure out how to populate a related list at the same time I insert two CIs via the IRE API. In my case, I am trying to list installed software (software) in the out-of-box "Software Installed" related list of a Windows Server (cmdb_ci...
I have created New Change Models for a different group mimicking the Regular Change Models like Normal,Standard,Emergency etc with some modifications. I have a requirement where I need to display the Newly Created Change Model Cards to be available ...
Hi Community, I have a requirement to wait for some duration of time, e.g 4 hours. but this 4 I am using in a property, and I want to pause my flow using this property for 4 hours. for that, I want to use wait for action but don't know how to set tha...
Hello Experts, I want to update the historical records. i.e. I have a custom field called 'state duration' on projects and we have a metric created 'Duration' is populated when state is changed. So, I need help with fix script to populate my custom f...
I have a catalog item for storage that needs to update the price based on what kind of storage and how much they are requesting. If they choose one type of storage, it's .40 cents per GB / 12 per month (which when selected it does populate the shop...
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