Dear ServiceNow Friends, I got a requirement to copy every work notes from interaction to associated incident record, once the Interaction is first associated with the Incident How to achieve this? Thanks in advance for your helpJobi
Hello Team, I got the below response body from the rest message {"@odata.context":"https://abc.crm.dynamics.com/api/data/v9.1/$metadata#Microsoft.Dynamics.CRM.OnPostCreateCaseFromServiceNowActionResponse","Response":"{\"u_ims_case_created\":\"11\\/1\...
Hi,How to add CMDB Health score card manually in workspace
Hi All, I have 2 field Members (List Collector) and Group Name (Reference) in a catalog item. Whenever a requester selects a group so in the Member field the list of users in who is part of that group should populate as options to select. Kindly,...
What are unhandled duplicate CI's?
Within my workflow, I've specified an event that takes the user to a certain record in the 'sc_req_item' table if a request has been cancelled by specifying 'grEvent.uri' in the below code: The below is my notification: However, when the email noti...
Hi All, I want to disable a button named "follow" on the "Change" form (Vancouver version).I have checked UI Actions but was not able to find anything related to it there.
Whenever user is raising incident, Owned by field which is brought from CMDB table using dot-walking is getting deleted.
Hi,I have created a new table case-xyz in ABC domain and the child table is extended from OOB case and it is in default global domain. When I create a case in case-xyz table it is not showing in the list with ABC domain but I can see it in default gl...
How can we make the catalog item visible to user only for the first time?
So I have a requirement for an hr case table in which I have to send 2 notifications 1 is to the subject person and the other is to the Assigned to person.Scenario is when hr case is created a notification should be sent to the subject person, and th...
I have requriement, where i need to create a ui action and when clickon ui, we need to send an email.1) created event on incident table2) created notification on incident table.when to send > event is fired.3) Created ui action on incident tableadded...
Hi everyone, We have a custom solution that we created on Servicenow. But I'm stuck at a part.I would like to express the situation as follows:We have a widget where we list the information about the rhythms. In this widget, we show the line items of...
How can I change color of 'Admin' in the pannel for example to Red?
Hi,In a record producer I have two lookup select box variables. A variable called 'Category' and another called 'Subcategory'. Both variables are set to do a lookup from table sys_choice and are mapped to the fields matching their names.In the 'Subca...
