Hi Experts I want auto change assignment groups on my sc_task form based on the SLA. If assign to person not responded on the sc_task form.1) 1 - 6 hours assignemnt group ( cab approval group)2) 7 -12 hours assignemnt group ( Network group)3) 13 - 16...
Hi, I've been trying to get GlideScopedEvaluator() to work, by injecting script from a custom script field into a script include. However, nothing works, except eval(), which should not be used for obvious reasons. What I'm trying to do:1. inbound em...
Please give a brief in simple language as to what is 'choice action' in transform map and what does each of its value signify -create , ignore,reject.
Hello everyone, this is my first post on the community, I have a problem. I want to remove the clickable link on a Reference field in a Related List on a configurable Workspace.For example, on the screenshot : I want to remove the link for the Unit f...
I've created an "after insert" business rule on sys_attachment table and I need to take the sys_id of the table or cat_item to check from where an attachment had been sent(from each catalog item). I've tried with current.table_sys_id but it gives me ...
Hello everyone,my goal is to display the cost center of the current requested for automatically in the Service Portal.Therefore, I map the field cost_centers_clock (reference field) with the cost_center field from the user record in a client script: ...
Hello, I have been asked by a process owner to add a field to Project, which, when clicked from a report, would open a window of all tasks under that project. I have it figured out, but it's not pretty. What I did was add a calculated field with the...
While creating a transform map I wanted to create a transform script which accepts date as a string (20181025) and convert that to a date format in ServiceNow.
We usually impersonate to other user to check any issue reported by that user. Later we forget that we are on impersonation and update other records unrelated to this user which will update the impersonated users name in the time stamps.To avoid that...
Hello All, Good day! I have one requirement in which i have to trigger child RITM based upon parent RITM variable selection. I have done that through script. Now in Parent RITM, there is field caller Site ID. I have to fetch value associated with Sit...
Hi All, I'm Trying to send a soap request to 3rd party system with content-type = application/soap+xml, but in response getting error code as 400 with message payload logging not supported for unknow content -type. PFB snips
Hello everybody,I posted something similar on another thread (that was not answered), now what I am looking for is more a brainstorm regarding a question:As I said, there are some requirements regarding Incident SLAs and the groups involved on the so...
How can I call UI macros from client scripts?When I call UI Macro, I get a console error.I want to call it from a client script, not a catalog client script.
Hi community, I'm creating an incident using rest API by integrating servicenow with hackerone, I was able to map few fields but few fields like assignment group and configuration item needs to be hard coded can some one please help me get this wowk ...
Hi,How to write a script so that when an approver approves the request, the comments or worknotes of the table should be populated with the info that "The request has been approved by xyz user"?In the change request table, we have a field 'test' that...
