Hi All, I am new to ServiceNow and completely new to JavaScript. I have been trying to work on running a JavaScript query adapting what I have found elsewhere which works fine. However, I am wanting to now add a sort by or sort by descending order fo...
Hi All, How to change Title and Color of Virtual Agent of Portal,
My Requirement is in SP portalsIn ServiceCatalog-->can you help me--> create a New Enhancemet.there I need to Add link , which should redirect to the KB Article,how to do this?
Hi All, Hope you are all doing Good.Previously my phone call in ServiceNow using Open Frame is working smoothly.After that is not working. I jut reconfigured again and check it phone call is not initiated. But it is working in the Twilio configuratio...
Hi folks,This is a duplicate of a post I put into ITSM (still getting used to the new setup).I've created a few widgets to simply display a flag. When I go to the service portal page designer they show up as expected. However, when I go to the brow...
I am onboarding a new team and their requirements are for all their incidents to be visible only to their team and nobody else. I have set up routing based on business service to their team, but am not sure how to achieve the security aspect of this...
Hello,Hopefully an easy one but it has escaped me, the overall condition is that if a reference field in the change request = Process 1A Network, go to the following in the workflow.I want to change this to if the reference field on the change reques...
@Jyoti36 How can we capture email notification in worknoteswe have strike field in incident form when evert the strike changes notification will send the user the same notification should get captured in worknotes how we can achieve this.we have send...
Hi, I have a requirement where I need to import the data from an excel to a custom table in excel I am getting value of 3 fields for example email, UserID, Asset ID in on field after transforming it i need to push these three fields in 3 different fi...
Hello Everyone, How can i set the "Instructions" value of an element via script? my requirement is to change this value on the fly based on the account. I am not sure which property or method to use to set this value? Any help please?
Hi, This is a simple question. I'm a record producer and want to always have a message at the bottom of the field. How is it best practice to implement it? Thank you in advance,
Within CSM there is a user role sn_customerservice.customer_case_manager which allows its members the ability to view/edit/create cases within their 'Account'. My company has recently moved from the Case module over to Incident and want to replicate ...
Hello guys does anyone know if it's possible to add an option to filters that use datetime fields ? I would like to have an option here that would say Last 2 weeks (this has to be dynamic as we need all the data created over the last two weeks not c...
I want to remove announcements, quick links and my frequently used app widgets from this hr agent workspace. How to achieve that?
Hi,I have a requirement to show choice values dynamically based on other field.Scenario:1. In record producer i have two fields in which field A' type is "lookup select box" and its populating few values based on reference qualifier of field A and cu...