Standard ticket info field doesnot displays all the contents
Standard ticket page can't display all the contents of the some fields selected in info field section.Can some onehelp me to understand how and where this is being controlled?
Forum Posts
Customize condition when adding knowledge blocks
Where would I be able to configure the "advanced search" condition when adding a knowledge block?
ServiceNow instance performance public documentation
Hi all,We are trying to transfer ServiceNow table data to a Database for analytics purposes using ServiceNow table APIs. And we are receiving 429 errors. I understand this depends on server resources (semaphores which depends on number of nodes in th...
How to pause or stop time in field time worked Automatically
When I click on 'Start Timer', I want the Timer for that field on other records to automatically stop and save the time. What Should I do?Please give me some suggestions.Thanks!
Resolved! How to deny access to RITMs for a Certain Catalog Item?
How can I deny access for all, expect for 1 role, to Requested Items (RITMs) for a particular Item (Catalog Item)?I have a Catalog Item that produces sensitive information. When ordered it creates an RITM. I only want end users with 1 role to be able...
Using list collector in Flow Designer
Hi,I have a requirement to use a list collector in Flow Designer, wherein I have to get approval from all the IT Managers of the servers. I am trying to follow the post from @ankurbawiskar but I am unable to proceed at the second step.https://www.ser...
Order Guide Create INC's and REQ's and set INC parent to the Created REQ Number
Hello, I have an order Guide that Creates a REQ with 4 RITMs attached to it, but it also creates an Incident as well. How can I get the INC created from the order guide to set its Parent Field to the REQ that also gets created form the order guide? ...
How to run 2 onSubmit client scripts based on different conditions.
How to run 2 onSubmit client scripts based on different conditions. when I am trying to run it, both the scripts are running. In this 2 client scripts the only difference is management level condition. but it is showing both the confirm boxed from bo...
Resolved! synonyms , stop words and genius results in AI search?
Are synonyms, stop words, and genius results in AI search set as global in the ServiceNow instance?Need confirmation if we configure it in AI search query settings it implies to all the platform features using AI searchor can we configure them separ...
Resolved! In Service operations workspace, Create incident UI action redirect to details tab of incident
Hi All, In Service Operations workspace, the UI action 'create incident' on the interaction form, redirects the user to a created incident, but it loads overview tab. We want to show the details tab of the incident, when that UI action is clicked on...
Resolved! Report Header Footer Templates not working on Dashboard Export
Hello Folks, I have a dashboard with a single report. I have created a custom Header Footer Template that shows the company logo (See image below). Finally I have changed the Export Settings in my report to pick my custom Header Footer Template ...
Resolved! Does GlideRecordSecure works in UI page client script
Pretty much what the title says, I've been coding in client script and I have used GlideRecord, now I do get a warning that I shouldn't, so I was just wondering why I cannot use GlideRecord since I'm getting an error message. Last case scenario I swi...
Code works in Node.js but not in Flow Designer - Get Catalog Variables
The file fw_grid_json.txt contains the output of the following statement in Flow Designer associated with the Description Field of a Change Ticket.return fd_data._2__get_catalog_variables.eto_firewall_rules_grid_result.toString();The flow will write ...
Percentage in bar chart dashboards reports
Does anyone have any idea regarding the below points? 1) In our application, we have a custom table called "Alerts", which includes a 'device_id' field. Our current requirement involves displaying the top 10 'device_id' values associated with alerts ...
How to take values from one table to another
Hi All, I have a requirement that for example I have a Incident records , for that records some assignment group is assigned. suppose if any one made the assignment group inactive at groups table, In incident records it should check if it is deactiva...
