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UI Action on record page

I want to create a button[UI Action] on a record page ,Please suggest how to do this.Please share the documentation   Thank You,Ketan

Auto-promote CIs

configure auto promote CI system property based on the below CI matching in the discovered item table: I'm new to creation of auto promote CI.So far what I'm aware of is we need to set values in system properties :sn_sec_cmn.autoPromoteFieldsbut how ...

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Resolved! Modifying the Copy Change UI Action

The OOB UI Action Copy Change works very well, especially that it includes all related list items. However, I am trying to figure out how to modify it so that, on the newly created Change, a checkbox is set 'true' to indicate that the UI Action was u...

Ian Mildon by Tera Guru
  • 4309 Views
  • 15 replies
  • 5 helpfuls

auto move state to close and set to inactive

Hello all if my Request Item has been in awaiting approval for 60 days, I would like to set the state to closed and make it as inactive How can I acheve this, can I get guideance please  Also if possible can it be a system property so it is easy to m...

Malo by Tera Contributor
  • 868 Views
  • 6 replies
  • 3 helpfuls

Inbound Action for RITM with corresponding Task

Hi All,Can anyone please help how can I auto populate these fields using the inbound action?The requested for, contact number and location was set into variable set named requested_for as well as the additional instructions. Pleaseee! Thank you!  

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sailor_moon by Tera Contributor
  • 274 Views
  • 4 replies
  • 0 helpfuls

Incident Assigned To Mandatory

I have created a UI policy that sets Assigned To as mandatory when an Incident ticket is greater than new. The problem, is that if we need to change the assignment group, the assigned to stays mandatory. The user need to be able to re-assign to a new...

RobertPC by Tera Contributor
  • 769 Views
  • 3 replies
  • 0 helpfuls

Resolved! Create customize selector using UI Script

I am having trouble creating a customized selector using UI script. When I try to run my script, I am getting the error "TypeError: Cannot read properties of null (reading 'shadowRoot')."I want to create a selector beside the global search to filter ...

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xingrui by Tera Expert
  • 1159 Views
  • 4 replies
  • 0 helpfuls

SLA Query to solve

Hello friends,  When The case Getting Created Today Before 2PM, The SLA should Run and Breach by 4.30 PM CST.What I have done till now In Start Condition given Below conditionAnd for Breaching Time I have used  duration typeHowever , the expected res...

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pramn by Kilo Sage
  • 186 Views
  • 1 replies
  • 0 helpfuls