Hi , We have created a new role for alm_hardware table as 'table_alm_hw_read' and added that role to some users. When users with that role , opens any record from that table , It shows below error for install_status field. In the table we "Script err...
I am working with the inbound email actions and part of the script shows the sys_id for an assignment group. I want to change that assignment group and need to know how to find the sys_id for the group I want to use. How do I list out the sys_id's of...
My script include is getting values from the 'sys_user' table and 'cmdb_ci_computer' table. However the values are not returning (and not returning in my log statements). I'm just trying to return one of the functions form my script include in my cli...
hi I have one scheduled script which sends some kind of report every day but i dont know whats wrong that even though am using execute now ui button it is not doing anything. I used log in the first line of my code still not sure what's the issue? ...
I am working to design the knowledge article review process. Can someone help me with the best practice of review process?We have a lot of document which is not having up to date information. So we decided to put 3 months validity date. After 3 month...
Hi All, Healthscan ran for our Instance. We have multiple script excution script and data import which has been scheduled by scheduled job, currently all are running all by Default user which is System. But As per best practice servicenow suggest ...
Hi All, We are using OOB Take Survey Widget in our portal to display surveys. We have Cancel, Save and Submit button in this widget. Now i need to remove the Save button from the widget. So cloned the OOB widget and created a new one. But i do not fi...
Hello! On a Requested Item there is a related list for the SCTasks. Then if you open an SCTask, there is a related list for approvals where you can manually add approvals on the task level. The Manual Approval workflow activity works for the approval...
I am currently working on a workflow and messing around with some approvals. In my form, I have the user fill out a "who is your manager?" field from a reference. I want to, then, have the approval task pull from the field they filled out in the form...
How to update work notes of a catalog task from table api (sc_task table)
Tasks are closed Incomplete as soon they are created from workflow. I have a requirement to close RITM manually by the user and here I have 3 automated tasks. Here is the scenario : I have 3 check boxes,if Check box 1 is selected,it should trigger Ta...
We were successfully able to insert attachments in ServiceNow from JIRA and hence below code can be used for other third party tools.var targetInstanceURL = "https://jira.******.com/secure/attachment/"+attachment ID+"/";var targetUserID = ".."; var...
Hi Experts, In Knowledge Management, I am trying to read the attachments. When I pull a dump in XML and try to decode the attachments it works fine. But when I use the REST API and pull the attachments, I am not able to decode the file it throws an e...
Hi, In one of our stage environments, one incident is behaving differently. when user click on save/update buttons, the user is getting below error message. It's not allowing the user to perform any action on that page. Below is the error. I know th...
My update record test step is failing to update the record but it is also not failing the test. I have tried updating a record a couple different ways. First, I used a Record Update test step and ran it by itself and updating an existing record. Th...