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Resolved! Autopopulate reference from parent record to cild record

Hi,I have a requirement that, the child record reference field should auto fill with reference field in parent record. I have two tables Div(parent table), Portfolio(child table). I have "business" field in both parent and child table. when I create ...

Yamja by Tera Guru
  • 1002 Views
  • 3 replies
  • 0 helpfuls

Resolved! Set Assignment group of sc_task in workflow

I have a workflow on catalog item where I am assigning Assignment Group to the RITM and then creating a catalog task.Then I have to assign a different assignment group to the catalog task that has been created. I am unable to figure it out. I am assu...

Resolved! Reference field shows number instead of User Name

Hello,as you can see the "Requestor" und "Representative" is wrong displayed.Both of them are mapped to the field and the reference "User [sys_user]" I created a custom table, what did I do wrong here?   

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Steve2000 by Tera Contributor
  • 892 Views
  • 2 replies
  • 0 helpfuls

Resolved! Service Operation Workspace Actions Split Button

I am trying to add a UI Action to the Split Button on the Service Operation Workspace. I have been able to remove buttons by de-activating the UI Action or UX Form Action but I can not seem to figure out how to add one. I've even tried copying the UI...

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cczernia by Mega Guru
  • 1559 Views
  • 2 replies
  • 3 helpfuls

Docusign intergration with servicenow ?

Hi ,How easy to integrate docusign with service now ? My requirement is once the servicecalatog item got submitted using workflow send the docusign to one of the approvers with some of the variables added to docusign document ? Please advise ! 

meragz by Tera Contributor
  • 2275 Views
  • 3 replies
  • 5 helpfuls

Resolved! Save an update set for later

On Monday, our system will be updated from San Diego to Utah. We have one update set that is very complex, but isn't ready to go into production yet. If I complete this update set and save the XML, can I then run a clone on PROD to DEV, upgrade DEV t...

Brent Cox by Mega Guru
  • 674 Views
  • 4 replies
  • 0 helpfuls

Resolved! why do notifications go to group email vs group members?

I have created a version of the Task notification specifically for Catalog Tasks (which pulls in the populated variables from the RITM attached to the task!) - Nice script I shared on here if you are interested... Re: Where are the variables stored o...

mrswann by Kilo Guru
  • 8549 Views
  • 6 replies
  • 16 helpfuls

Resolved! Add welcome message to Service Portal with Name

Hi,I can't find a definitive answer on how to add the user's name to the Welcome message on the Service Portal. so as Below, but Hi Dan - how can we help? Can someone please advise the best way?Many thanks,Dan 

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Dan Brown2 by Kilo Sage
  • 2012 Views
  • 2 replies
  • 0 helpfuls

Resolved! Implement button in Change process

Hi,I am working on making the 'Implement' button showing up in the 'Change' form only after the 'Scheduled Start time' has started. Any suggestion on how I can go about it?  Thanks!

System property has been broken after cloning,

Hi,We have one system property which got overwritten in target instance (dev) after clone even the preservers were set on source (Prod) instance.is this expected, if yes then what should be the best practice to preserve such system properties from be...