In my customized version of Incident Management, I have 'Assignment Group' as one of the columns in 'task_sla' table. On 'tasl_sla' record has 'Task' number which is the Incident number of the corresponding (parent) Incident record. When an Incident...
We are using Fuji in our on premise instance. We use LDAP to populate our User table and use our email address for our user_id. The sys_created_by field in the sys_attachment table has a max length of 40. We have some user_ids that are longer. ...
Edit: Solution at bottom I'm trying to create a Catalog Client Script that will automatically populate a field called cmdb_ci on the Create Incident Record Producer via a parameter in the URL that is added when the user clicks a <a> in a service port...
How I can use system properties here? I want to filter out some locations and those locations I want to keep it in sys_properties. I tried but was not able to achieve. Please suggest.. Thanks in advance... Below is working client callable script incl...
Hi guys, i have task to copy an attachment from an incident, from one instance to a change request in another instance using soap web services. Can anyone help me on this.
Hi, In order to test a Change workflow I would like to have a step to impersonate a member of a certain group that can approve the change request. I would like to make it generic so that any member of a group can be selected. Has anyone tried this? ...
Hi Everyone, We have a related list under Change Request called Affected CI then under this related list, we have add button. Upon clicking the Add button, a window will popup (see below). How can I set the value of the Configuration Class to always ...
what types of test step configuration do not require a client test runner to execute when incorporated into a test?
Hey, So I am automating a catalog item (full flow from opening up the item -> filling it out -> to checking out -> and all approvals (this can range from 2-4). I currently have everything hard coded meaning I am impersonating the Users manager. I d...
hello guys, We have urjent requirement from the client i.e they are asking me whether it is possible to integrate servicenow with OTRS(https://en.wikipedia.org/wiki/OTRS), i am not at all aware of integration any suggestion would be highly appreciat...
I have a use case, where I need to fetch the task number and task sys_id at create task workflow step to send these values to REST Message - POST method. Any suggestion how I can get these values at the create task workflow step ? I have created this...
We have been using Visual Task boards recently. The Owner asked me if there was a way so Members can update the board example Card Name, Lane Name or Add Descriptions cause right now only the owner can? Any ideas? TIA According to the documentation t...
Here is what I am trying to do. Get a list of CI's from CMDB_CI table. Use the returned CI's sys_id as condition (Example: sys_idIN'123,456,678)on the second table //Get list of CI's var cmdbCIList = []; var g = new GlideRecord('cmdb_ci'); g.addQuer...
Hi everybody. This is my very first topic on the community. My question is about the "LDAP OU Definition". What we want is to identify in LDAP, the new created accounts. List them in a table, then push the mail adresse Inside Workday. The sequence is...
Hey, I auto-populate values of a contract with the details of a related task record by using a business rule and a client script. Most of the populated fields work but some populated display not the Value of the related field but the Sys ID. How can ...