I just received a request to add the business time left to all email notifications that go to the assigned user and assignment groups.The emails contain the majority of the information included on the incident form. Is there a way using a mail script...
Hi Team, My catalog item links open in the browser with the below links. https://myinstance.service-now.com/now/virtual-agent/content/catalog/65c81246dbee3bc0448880e23996196... How can I make sure that it opens in the Service portal or the portal con...
Which one of the following is NOT a purpose of application scoping?A. Provide a relationship between application artifactsB. Provide a way of tracking the user who developed an applicationC. Provide a namespace (prefix and scope name) to prevent cros...
Hi Team, I want send to report twice per day like 10 AM and 6 PM. So i have selected the periodically option and added the condition as below in script but it's not working. Please help me on thisConditions: Script: answer = ifScript();function ifScr...
Hi Team ,am trying to fetch the display name ,but am getting the sysid of the references field $scope.page.g_form.getValue('shipto') am trying to get the value using below syntax but not working $scope.page.g_form.getDisplay('shipto'); Please help ...
How to prepare a one-time fix script to migrate any change tasks for tickets in Draft, Assess from "SC-ETS-ABCD" to Change Owner group? Note:A change owner group is a dynamic group.But the SC-ETS-ABCD is fixed and it will come to the task implementer...
Hi,I have assignment group ABC. The owner of the group is not a member of the group. But, the email is also sent to the owner as well when the approval is needed. How can I stop sending the notification to the owner? Here is the notification in our e...
Hi Team,I would really appreciate your help, if anyone has had to do this before.How can I reload/refresh from scratch, all the Locations data contained in the cmn_location Table in my ServiceNow Personal Developer Instance?I have managed to corrupt ...
In my parent breadcrumb, right now it displays only the number field.pc.setLabelField("number"); I need to modify my Macro to display both the number field and first 15 characters of the short description.Format: "<Number>:<15 first characters of Sho...
Hi folks, Does anybody know how/if the messages displayed in the Service Portal, i.e. the confirmation pop up boxes can be altered or overwritten? I'd ideally like to change colour/font. If not possible to overwrite at the SP level, can something be ...
Hello All, We have a requirement to Generate a report based on 2 Date fields.We need to know How many records have Same date on both fields.Field1: " Actual Date"Field2:"Projected Date"We need to see how many records have same value for both fields a...
Hello All,I have created one database view in that related list "Field Lables " Not present.Please find attached snapshot,Could you please help me on this to get the proper solution.Thanks,
We noticed recently that not all users can send an email from an incident or task. I've been looking and found the dictionary entry for sending an email set to true, but is there a role or permission that a user needs in order for the action to show ...
We have a need to display a Terms and Conditions popup, when initially logging into the Instance. Previously, this was accomplished in UI16 via UI script. I've modified the script and can get the popup to appear in the Next Experience UI EXCEPT for w...
Hello Team, we have to setup the ebonding integration between 2 Servicenow instances( bidirectional integration for Incident and Service request), can anyone please guide me regarding the best solution we have listed below 1) we have decided to achie...
