create the report in performance analytics?
Hi Everyone i am new in PA reports so let me know here how to creat report in PERFORMANCE ANALYTICScondion has 1. Display the time taken to resolve an incident.
Forum Posts
display the time taken to resolve an incident ,
hi everyone, build a report that will display the time taken to resolve an incident.The time will be calculated once the incident is assigned to a support user.We need to get one report that will display the total time taken to resolve an incidentTha...
Import user photo from LDAP into S-N (reloaded)
Dear Community,my company is now changing to Service-Now and I'm currently working on adapting it to our needs. I worked the entire day long on the import of the LDAP user photo into S-N and I really got to thank john.roberts who first published in 2...
How to create cascading filters using UI Builder
Example: The Report contains two filters, one is "Manager" and another one is "Team Members".Manager Team Members A p A q A r B x B ...
Resolved! Need help on Filter in Simple List to display task(s) associated with a RITM
Dear Team, This is related to a similar ask posted earlier, refer to the below URL-https://www.servicenow.com/community/developer-forum/simple-list-to-display-task-associated-with-a-ritm/m-p/1571917 Requesting help on the Filter field of the Simple l...
Major incident workbench
Hi , Could anybody help me to find the ui action button (Resolve) from Major incident workbench.My scenario is that the button only should work or visible to one specific group. Link : xyz.service-now.com/$major_incident_workbench.do?sysparm_stack=no...
Resolved! Issue with Tabs and Filters
Within our Platform Analytics dashboard, we have a dashboard with two tabs on it. Each tab has its own set of tables and data visualizations. We'd like for each tab to have it's own set of filters as well, however it's not working. I've set up the fi...
Resolved! Survey URL
Hi all, We have surveys that goes out after the incident is resolved. I am trying to update the survey URL from opening in the back-end. I want it to open in the Service Portal instead for callers to complete. Could you please out line the steps to a...
Resolved! Calculate number of days between current date and due date
I am trying to create a calculated value field within a form. The value should be the number of days between the current day and the due date field. "due_date" is a field within the table that I created. Right now there is nothing being displayed.
Redirect to ESC Homepage after Order guide submission
After Order guide submission (checkout) page , post submission form looks something like below(1st screenshot). So skipping that request summary page. It should redirect to the ESC Homepage (2nd Screenshot). Note : Order guide is submitted through H...
run a business rule (2) after a business rule (1) has run
Hello,So, when technicians submit a task (or create a task from an Incident), the following Business Rule runs (Before).(function executeRule(current, previous /*null when async*/) { var grSecurityIncident = new GlideRecord('sn_parent_incident'); i...
Printer Friendly Version truncating fields
Why does this happen?Better yet, where is the code behind (ui macro? ui script?) that is behind the "Print friendly version" function?
Resolved! Request Item Due Date and SC Task Due Date
We have a requirement for 1 specific request. We want the Due Date on the sc_req_item to be empty on insert, and then make it mandatory before the manager approves it. The manager should get a message to set the due date before approval and then SCTA...
Easiest way to get all computers from our Servicenow platform
Hi AllI need to get all computers from our ServiceNow platform to compare with Intune info ( we are on Azure AD) and I am wandering what would be the quickest and easiest way to do it , preferably with powershell. So the question rather is - are ther...
Can we open a Custom UI page on click of an action in Playbook?
We have a requirement where we want to reuse a UI page to be shown to user when a user click on a Action in a playbook activity.I am trying to do it but the UI page dialog does not show up when I click on the button.Is it possible to do so?
