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Resolved! Remove attachments that are 30 days old

Hello experts, please I need your help, I need to create a scheduled job that will delete all attachments except the content type that is not an image.I got this from another post:tested it with a single incident, used the sys_id from the incident an...

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Jesus Nava by Tera Guru
  • 1036 Views
  • 3 replies
  • 1 helpfuls

Resolved! Info message on the form

Hi, We have a form backed by a table. One of the field in this form, 'Meeting link' is being populated by consuming a third party REST APIs which is written in an 'asyc' Business Rule. Now, our objective is to populate an informative message on the p...

Amit160 by ServiceNow Employee
  • 11265 Views
  • 10 replies
  • 8 helpfuls

Email_client_open.hide() is not working

I'm trying to hide the email_client envelope button when the request is in certain states, so I created an onLoad Client Script using the email_client_open.hide() function but is not working. Browser console is saying '$ is not a function'. The  emai...

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Sofia Belber by Tera Contributor
  • 1288 Views
  • 5 replies
  • 0 helpfuls

5 Catalog Item Best Practices to follow

After implementing more than 100 Catalog Items, I want to share my personal best practices. The goal is to help others save a lot of time and avoid making the same mistakes.Disclaimer: The recommendations are based on my personal experiences and are ...

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Resolved! Use flow designer to populate record on Custom Table & create incident

I am trying to use flow designer to facilitate a process. Inbound email creates a record on custom table & assigns incident to users assignment group. I have a custom table that extends Data Lookup Matcher Rules. I have a custom field for mailbox own...

Community Alums by Community Alums  
  • 4249 Views
  • 16 replies
  • 4 helpfuls

Resolved! UI Action Form Link

For a table I have to configure a form link "Show closed activities". This link should only be visible for users with role "emp_admin". When link pressed, the system should open a new tab with list of all closed records that apply to the same Employe...

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Resolved! how to copy attachment from one task to another?

Hello Experts, We have received a requirement from client , we want the attachment added by task handler on sc_task table should get copied on another task so that concerned team can download the attachment added and do the needful How can we achieve...

Ujjwala1 by Tera Contributor
  • 2293 Views
  • 6 replies
  • 2 helpfuls

Using Survey Question to Trigger Email Notification

So we have an instance where we use a survey in a demand, as a demand task, and I would like to use one of the question responses to trigger an email notification that includes information on that demand. For instance, when a demand is submitted, a s...

rdskn023ET by Tera Contributor
  • 1345 Views
  • 2 replies
  • 0 helpfuls