Hi, The OOB flow - Open IT Ticket 2.0 (template) creates an Incident which displays the knowledge articles. However, it shows by default only 3 options and then the show more button. Is there any way we can modify this value?I have tried to change th...
Hi i need to hide/show one option on the multiple choice variable based on other field (the other field is department, so when the department field has Field Service in it the option should hide otherwise show other times), Below is the CS, but it do...
Hi I want to pass a sys id as sys property name in glide record in add query method, to pass all the group members in the cc when the notification triggers, can someone please help. thanks in advance.
Hi All,I wanted to extract a Order Number(123456789) and save that text to a particular custom field.Example this- Order Number: 123456789Candidate Name: Albert TestProfile link: checkHelloFirst Advantage is conducting a background check.. I have wri...
Hi, We have built a Scripted Rest API based integration where we are exposing ServiceNow end points to 3rd party for sending us the payload.Current Authentication Shared with 3rd Party : OAUTH 2.0 We are able to get the integration working. But, alon...
Hi All, How can I add additional filters in knowledge portal page? I found those filters are present in Knowledge Search (kb_search). To add more fields as filters what all places do i need to modify? Thanks, Kumar
Hello everyone,I am trying to prepare for a JMeter interview and I am having a hard time finding the right resources. I have been reading online articles and watching tutorial videos, but I am still having difficulties understanding some of the conce...
How do I hide the part mark in Red for specific users?I prefer doing that using ACL but if it is not possible so client script will do the job as well. Thx
Hi All, In the user criteria for catalog item, I have the make the catalog item available only for the users depending upon their Department and Business Unit. If their Department and BU contains IT then it should be available. How can I make this? T...
Hey people, i've got an issue with Event Management intakes.I'm getting events from a monitoring source and for some (Critical) events it all seems to work find. The events are coming in, the severity is mapped to Critical and alerts are being create...
Hi all, How can i get this current.number (incident number) as http link in output.
There is one 'Restrict' UI action on sn_hr_core_case table in HR agent workspace which is not working.
Which objects can you use in a Scheduled Script Execution (Scheduled Job) script?
Hello All, I have a catalog item in which there is a field called "Deactivation Date". I want to wait in the flow till the deactivation date. For this I have created a "Get Catalog Variables" where it is fetching the date. Now when I am trying to pu...
HiPlease help me out with the solutions you have.Need steps to solve this.Actually whenever we reply to the old case in the email subject line with case number, instead of updating the email, New Cases are being opened when replying to emails (sporad...
