Hi everyone ! I begin in CSM, and I try to display on Service Portal a simple list widget, which points to Asset Covered table.I'd like the contacts of a given account to see contract fields, but I can't, ACLs on contract table block. I have understo...
Hi, Can we update the incident ticket based on the email subject if the existing ticket(short description) has the same subject(short description)?for example, I sent an email to ServiceNow with the subject "ABC (User location) anything goes here" an...
Need help in GET request of Rest API by passing the fields in sysparm_fields. I trying to query a Table via Rest API URI by passing only a limited number of columns of the table using Sysparam_fields. However few column names have Spaces and parenthe...
Hi all,I am trying to prepare a test to demonstrate that a user is able to close their own incident using the self-service portal.I've managed to create and submit the incident, then navigate to the My IT page on the service portal but I don't know h...
Hello,I need to create a dictionary override on the incident table with a reference qualifier that shows groups that are active and of a certain group type. I can do that by using type'<sysid>'^active=true I also need one of the groups to only show u...
Hey guys I have a business rule and client script - I have it set to when there is an incident raised via portal/ desktop the user if in a member of group X will automatically be assigned to the assignment group A. I do have that functionality howeve...
Hello everyone, I'm trying to filter the field "CI", which is referencing to the cmdb_ci table to only show the CIs assigned to the user selected in a field called "Caller". The variable is called "caller" accordingly. I tried using an advanced refe...
Hi All,We have integration set with 3rd party for assigning the laptop. The order is getting place but in the activity log we are still seeing the error code which we have defined in the worknotes. My question is if the order is getting placed succes...
Hi, I have a requirement to change the subject line of Provider Notification message . Is there any way to modify the text of OOB message.
HI , What is the name of the table where all the activities/ customizations done in the flow are stored? Thanks
In Ui Builder we have iFrame component to embed the portal pages/webpages. But i need to popup a widget using ui builder component/page scripts, like we have client script to popup a widget in native side. Thanks in AdvanceAsh
Hi All, this is for Service Portal.I have 2 buttons Active and ClosedI want the Active button to be highlighted/selected by default on load, however when closed button is selected the highlight and focus should change to closed and active should go b...
Hello All, I have a requirement that only the group members and opened by users must be able to view the ritm. But br code is not working can you please help me here. I have attached my code
Hello,How should i assign a null value to date type field. When am giving var activeDate = null; or var activeDate= " ";none of them are working it is saying as invalid and throwing error. can anyone suggest on this ? Thanks.
What happens when this plugin is installed in the instance, do all the fieldnames/ text labels change to Spanish or what all instance features are impacted- Field labels, Texts, workflows, Dashboards, Reports, Form labels?
