Dev global workspace within the search drop down field is not available. It is available within UAT/ Prod. Everything looks normal like the basic configuration, properties etc., Any help/guidance is greatly appreciated. Thanks!
Hi, This may be a basic question, but for some reason I am struggling with it. We have a script that will generate our time sheets every Sunday at noon. In ServiceNow, the week starts on begins on Monday. What I am looking to do is have a notificatio...
I see InCommon is already preconfigured at this address: https://<instance>.service-now.com/idp_disco.doHowever, all I see is "Please select an IdP to login" and nothing more. This KB article: https://support.servicenow.com/kb?id=kb_article_view&sysp...
Morning!I am looking for assistance in an issue around mapping NULL values. I have a flow action that is parsing a payload, it looks at the pay load and extracts data. There is then a simple update in the flow that is updating fields on a record base...
I developed one Scoped Application, where I created record producers, Here my requirement from the client is to generate the PDF containing the fields which are only in the multi Row Variable set (Some fields are auto-populated from the batch jobs an...
Hello experts, I'm trying to hide a catalog item for specific users, based on sys_user string field.I've created not available for user criteria with a simple script, but for some reason it doesn't work (relevant user are still able to see - even a...
When I share the dashboard with the user, I expect them to be able to see the reports in that dashboard without sharing the individual reports with that user.
Hi all, Please help. I have created a custom ui action on the approvals "return to requestor" same logic as reject only when clicked it should make a checkbox "u_return_to_requestor" on the approval record true. I have included logic in my RITM workf...
Hi All,Could anyone please let me know how the "Business Elapsed Time" can be reported for SRs.Requirement in Detail:User will be reporting using the sc_req_item table and needs to know the Business Elapsed Time for all the SRs.Thanks in advance.
Hi all,Recently I have enabled Agent chat In Dev Instance. I was trying to test it, so I have updated the status to 'available' on Agent chat and using incognito mode I tried using Agent chat but it says No agents available. Apart from enabling the p...
We are on San Diego (Polaris) and cloned from Prod down to Test and Dev. Pre-polaris, I would just need to export my user preferences and import them after the clone to maintain my favorites, etc. I did this for our first clone after Polaris, and m...
Hi everyone, here is my coalesce trasnformap source script, but the records in the alm_hardware table with the configuration item which starts with the u_servername source are not getting upgraded? I'am miss something? What could be the problem here?...
I created a report in which some fields are from another table, so I did a dot walking, but when impersonating the user he cannot see the data in these fields, the admin profile can see it normally. I already created ACL with report_view. I already n...
HOW DO YOU ?Via the REST API Add Additionl Comments and Work Activity items to a Incident? which API to use? Thanks
I have recently done the ServiceNow Integration to create the ServiceNow Incidents. I am using service now REST APIs to create the incidents. After creating the incidents through integrations, I want to sync the incidents in my system. For that, I ne...
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