Dear Team,We are implementing incident eBonding between two instances one which is heavily customized (incident form). Looking for some guidance and best practices.- Use of staging table or integrate with incident form?- I. Hub spoke or scripted rest...
Hello Team,I have a requirement that from script include I want to trigger the Scheduled Job. In script include i have function that if my function return True then my schedule job got trigger and in that schedule job I have written gs.eventqueue(not...
Hi,AllI intend to execute SQL queries to an external DB via MIDServer.Can I immediately return the results of the retrieval to the ServiceNow instance to receive the values?
Hi,We have recently started using shopping cart functionality in our catalog portal. We are looking to add record producers and incident requests to our portal for users to order. However, ‘Add to Cart’ functionality is not available OOB for these ty...
Hello everyone, I have a requirement to create a flow that executes twice a day at 7am and 7pm. As you cannot create such a trigger in the flow designer, I am trying to call my flow from scheduled jobs that are set to execute at those times. I have n...
Hi folks, I faced issue with "Invalid Insert" alert. When I'm trying to create new record, I'm not able to choose some of records from my reference field (cmdb_ci_service). If I choose some record and trying to save it I've hit "Invalid Insert". Fro...
Using record producer to create a Change Request. Once change is created I want requester to perform Risk Assessment from Service Portal, is there a way to call existing Risk Assessment UI action from portal or it needs to be a custom button added to...
Is there a way to access this page via scripting?I was thinking it'd be pretty cool to sort the Standard Changes by category, either with a dropdown where if you click "Hardware Asset," it'll expand and show all the Standard Changes under that catego...
I want to have ordered transformation of rows in staging table . This staging table extends import set row and is populated from an excel sheet. There are rows that depend on one previously transformed row, thus I wan the execution to be in Order. C...
restrict users with email "abcd.com" .so that they can only view and have access to incident records where they are either "caller_id" or "u_behalf_of_user".
Hi All, We have configured few fields to be displayed on standard Ticket header widget.But we want the field configuration item to autoexpand (high-lighted field in the below screenshot). Please suggest , how to achieve this. Thanks,Talya
I'm looking to configure automatic Assignment Rules for cases. The cases are created on child tables of HR Case. Can I create my Assignment Rule only on the parent (HR Case) table or must I create a rule on each child table? It's looking like I have ...
Hello,I am trying to create a business rule for Incident table from my third party tool using rest API posting to"sys_script" table.I am using following payload = { "name": "AutoUpdates","action_update": "true","action_delete": "true","active": "true...
Hello Team,I have configured a email notification and created an event to trigger that notification which runs when a user is created and admin role is assigned to him, a notification should be sent to him which contains username,password and email I...
