Hello experts, Can someone please help me to understand if we can update the records using Glideaggreate? As part of health scan servicenow suggested to use glideaggreate count instead of glideRecord.getRowCount(); While I was testing few script I ca...
Reference Qualifier for assignment group depending on Assigned to field. After choosing the Assigned To field, the Assignment Group should show only the group of assigned to user.
How to stop running business rules?
I am working on my first Flow and what I have created is a Data Stream action which creates an output object called OutputItems. In a sub-flow I am using an Update Record action to save these values from OutputItems properties. I need to convert one ...
Hello, I have two arrays and need to find count of records which these arrays share in common. Need to place this in a script include and make this as simple as possible. The array are: var createCaseRoles = ['sn_customerservice.customer', 'sn_custo...
I am trying to create a request item that has, among other variables, a "related incident" reference. When this request item is submitted, if there's a related incident, I am opening that incident up and updating a "related record" field on it via a ...
Pressing the "Add" button on the modal popup of a Multi Row Variable Set (MRVS) while accessing the form via the portal will fire the OnSubmit client script. However, pressing the "Add" button on the modal popup of a Multi Row Variable Set (MRVS) whi...
Hello everyone, I want to update the stage of Requested Item record based on the state value of Catalog Task. I have one workflow on the Catalog Task and it will be in Wait condition using Wait for condition activity, when there is any state change i...
Will there be any issue on custom widgets of Service Portal after upgrade in future? We are working on CMS to Service Portal migration where we have noticed that we need to create some custom widgets too to achieve the requirements. Our concerns are ...
Hi All, How to reopen a closed case(sn_customerservice_case) when mails related to that case comes into servicenow? Usually work notes will update any mails with case short description received by servicenow. After closing the case if any mails recei...
HiI have one custom table and i am inserting record on the table whenever changing state is pending the Incident table 1. Once Record is created on my custom table one workflow will run on the record2. if they changing the state form pending to activ...
Hi Team, Is there any way i can configure the requested item SLA as per the task sla defined. for example i have a catalog item with 3 tasks and every task has 2 hour resolution sla configured. My requirement is the requested item SLA should be calcu...
hi all, very very urgent ...my prod mid server is getting retsrted again & again. i changed the logon credentials for mid servere which i did in my dev mid server service and it workd absolutely fine but with pro instance its giving me issue.. the ...
Can someone please share an example for "How to default a specific country on the territory selector for the Phone Number (E164) field type?" Thanks.
Hi , i am looking to switch view from list ex: i have triage view on list view when i open a record i have to switch to custom view which i have created when i open in form it should change to australia view
