Resolved! how to make read only fields to certain role users using UI policy ?
Hi Team ,Am trying to make read only fields in incident for agent role users ,But I can't find any option for roles in UI policy Please guide me
Forum Posts
Business Rule to change Due Date
Hello Everyone,We have a current requirement for Due Date on Tasks be set to match a field called Target Date on the Request Item. I've tried different options for Business Rules but none have worked for me so far. Is there anyone who has a proper sc...
Which table shall I use to convert all homepages to dashboard before Tokyo upgrade?
Hi All,What is the table name where all the Homepages use to stored ? I can see sys_portal_page table to convert bulk homepages to dashboard.Do I need to consider any other tables (having homepages) as well ? because I want to convert all users home...
Resolved! Schedule notification off business hours
Hello All, I have requirement to trigger the notification only in off business hours whenever p1 incident is created between 7 pm CET to 6 am CET . then it should send the email notification. Thanks and Regards.
g_form.save() not working
Hi,We have a client side UI Action witt code g_form.save(). But this UI Action works only for admin users and for non admin users it is not working. All the ACl's on the table is satisfied with the user I am trying with. Any help is appreciated.
Getting the permission access issue for data visualization components in workspace
I have created a custom workspace and included the data visualization components in it . Only admin is able to see the data . Other users are getting access issue . User has the access to the table records but still getting the error .Need some guid...
Resolved! records not getting inserted in Data import
@Ankur Bawiskar Hi Ankur,Please guide me on the below query. I am trying to import csv file using Catalog item by following the blog you have created. Somehow the data is not getting inserted. Attaching the screenshot for your reference. Could you pl...
How to add Also Includes section in service catalog?
There is a catalog item in Store Processing Application called "Store Processing - New Store Equipment Bundle". If I click on try it on this catalog item - I am seeing this Also includes. Once I submit --> It is creating RITMs for all "Also Include...
Resolved! Record Producer
I have a record procedure with some variables. I have added this record producer to my service portal using a widget. When i submit this form, all the fields gets updates as expected except for one field u_employee. This is the my script in the reco...
Tags in activity log
Why does the activity log on a form, for example incident, does not display "Tags" related activity i.e when i add a tag to a incident record.
Resolved! What's the difference between GlideRecord.initialize() and GlideRecord.newRecord()?
Basically what the title says. What's the difference between those two functions?
how to restrict cancel button on service portal for a particular catalog items
Can you please help me @Ahmmed Ali @Vasantharajan N As I had created Cancel Request Button Widget on Service Portal based on RITM (sc_req_item table) with below mentioned Server Script.Now I need to restrict the Cancel Button for a particular catalo...
Select the attachments from the list of attachments and download as a zip
Hi All, We need to develop a functionality, where agent can select list of attachments on the particular record and dowlnoad as a zip file. Can anyone help us out on this. RegardsManu
Coalesce on 3 different field in Transform maps
Hi all, We are importing data into cmdb hardware table through transform maps. We want the coalesce field to be set on 3 different fields. Serial Number, Name & IP address. If serial number is empty, it should look for Name, if Name is empty it shou...
Virtual Agent : How to open a knowledge article in a popup window?
Hello All, I am trying to open a knowledge Article in a popup window in Virtual Agent.I have configured a Topic and used Context search topic block. It opens the link in a new window and not a popup. Please let me know if i need to check any propert...
