Out of the box, there is an "Active" field on the kb_knowledge table. It does not appear to get changed by anything out of the box, however. Is this intentional, or am I missing something? I would normally assume that the "Active" field goes false an...
I have been experimenting with the REST APIs and Date/Time fields. I am POSTing to an Import Set and then GETing from the corresponding table. When we post, we are posting all Date/Times in 'GMT', but for the longest time I couldn't figure out wh...
I have a <sn-choice-list> field on a service portal widget where the field is defined as follows: html: <sn-choice-list field="c.mychoice" sn-model="c.mychoice" sn-options="c.mychoicelistoption" sn-value-field="myChoiceValue" sn-text-field="myCho...
if a user a selects the date and time it should not be greater than 30 days how to get check that based on users timezone
I have a workflow that installs software on Windows using powershell custom activities. I split it into several activities, one to check if the software is already installed, one to copy the files needed to the computer, and one to install the softwa...
Hello! Let me start with a brief overview of what I am trying to accomplish. We have created a form for our customers to request a two different services from us. Based on their service selection the form displays certain variables. Pretty straight ...
Dear All, I want to know if there exists any such configuration which can allow ServiceNow to receive Emails triggered to an external Mailbox and then execute the Inbound action for ticket creation without asking the email exchange team to get the ma...
Hey Servicenow Team, I using the free-trial version of ServiceNow. I want to clone my existing instance. I created a user with roles admin and clone admin still when I'm trying to create a new record in Clone Target...
Hi Team, I am using ServiceNow REST API & trying to add comments or work_notes in existing Incident by following REST API. As a result, it's getting success & inserting in DB properly however when I am trying to see the newly added comment or work_no...
Hi All, As part of integration, we will get some data monthly once into ServiceNow table. 'Usage date' is one of the field on the table [ date type field]. Our client wants to have this populated as last day of the last month. For eg., if data arri...
Hello Devs, I had to use a script include on a reference qualifier for the configuration item field on the task table due to limitations with the condition builder. The condition builder does not allow me to use as many filters and conditions as I ne...
i created two work flows one is the parent and the other is the child for the parent, and in catlog item i have 2 fields. i need to pass the values from 1st field to 2nd field using workflow pass a variable. i need to pass the value from test1 t...
I've just created an Order Guide with a 'Requested For' Field in the initial tab. I would like the "Requested for" field in the 'Checkout' tab to auto-fill with the 'Requested For' field from the initial tab. Right now it puts the name of the perso...
We have 5 divisions in our company and we have a vendor that sends over Asset information to an import set and then a transform map updates the records. However we now have a requirement in which we want to ignore the import set row if the Division...
Hello Experts, Can someone explain why state always changes after 5 days to closed automatically if the state is resolved?