Resolved! What are groups should approve for change request
Hi , Can anyone please which groups are required for approve changes request for each stage , can anyone please help me ,@Saurav11
Forum Posts
Display change request on Requested item form
I have requirement for ITSM. on the requested item form we have section called related records which is OOB feature . I need to display change request lookup under related records section on requested item form. I tried in below way,created a new ref...
How To call workflow from scheduled job
Hi Team, I have a requirement to call a workflow from a scheduled job and wanted to pass a group sys id to the workflow. Below is my script. function triggerapproval() {var temp = new GlideRecord('std_change_record_producer');temp.addEncodedQuery('ac...
Resolved! way to select multiple items to make inactive at once?
Is there a way to select multiple checkboxes at once and make inactive/active or is this only achieved manually?
Monday.com vs ServiceNow
Our company is looking for a matured ITSM solution and we have shortlisted ServiceNow and Monday.comWe have very limited to no knowledge of Monday.com. The shortlisting was made on a vendor's recommendation. Does anyone know what the differences betw...
Resolved! All Test not captured in Update set
i have been creating atf test for over a month and realized my update set has not been current for most of them. I will need to move them to test soon. how do i go about making sure all my test are on this update set for deployment. Will i have to cr...
ServiceNow ATF - Mocking for outbound REST Messages
Hi Community, My team is developing a Service Portal application in ServiceNow. We have a page with a menu, two widgets, two outbound REST messages, and each widget makes an outbound REST call through oAuth profile to get the data from external sourc...
what is GlideURL and how to use it?
what is GlideURL and how to use it for uploading file ?
Resolved! UIB page session timeout even with data update
My company has developed a dashboard that is intended to run continuously, and, up until yesterday, it has worked very well. The dashboard is written using UIB (UI Builder) and uses the built in page refresh to cause list data to be reloaded every mi...
Imitating the User Roles Field Type
The User Roles Field TypeTake a look at the sys_user.roles field definition and you'll notice its type is "User Roles".Perform a "Roles = report_admin" query on the sys_user table and you'll notice that that field imposes a "Sys ID > IN > [sys_users ...
Resolved! Have a selection in catalog item redirect to another catalog item
I am trying to figure out if I can create a selection in a catalog item/record producer that, when selected, will either redirect to another catalog item/record producer or create a new case separate from the other selection items. In my case, we hav...
Resolved! Multi Row Variable Sets not Showing in Ticket Fields Widget
It appears that the new Multi Row Variable Set values do not display in the out of box 'Ticket Fields' widget on the 'ticket' page on the Service Portal when a user submits a record producer with values populated in the MRVS. Is this a known issue a...
all the Form views are not loading at all. How to debug ?
Hello experts, For some reason when i open any record (in any table) in Service-now in Form view the page doesn't load completely except the banner. Initially i though there might be an error in one of the Global UI scripts, but I havnt changed any G...
Resolved! Set field to mandatory on an SCTASK
Hello! I have a catalog item that creates 4 Catalog Tasks. I also have a field that will only be displayed on one of the tasks. I need this field to be set to mandatory on creation of the task. How do I do this? Please help! Thank you!
