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Sending Mass emails from ServiceNow instance

Is there a possibility to generate mass emails from the platform to employees? For instance, my department sends out monthly reminders to all employees, we would like to do this through servicenow and then when employees respond, this will in turn cr...

Resolved! Inactive field is still visible in the list view

Hello everyone.I have some custom field and I set It inactive. But It is still visible in the list view. Weird is that this field is not visible in the slushbucket in List layout and in Personalize list so I cannot do anything. We have only the defau...

Josef Juna by Tera Expert
  • 1598 Views
  • 1 replies
  • 1 helpfuls

How to create database views for reports generating

Hi Team, I need to generate one report using two different table fields. sc_req_item table(5 fields) and task_sla table(I have 2 fields) For this I have created a database view, Below is my database view Now I am trying to create a report, In source ...

Gopal14_0-1666763578097.png Gopal14_1-1666763961009.png
Gopal14 by Tera Contributor
  • 756 Views
  • 2 replies
  • 0 helpfuls

Focus on worknotes on click of UI action!

Hi Community!How do get I get the cursor/focus into 'work notes' onClick of UI action?I have tried using var refocus=g_form.getElement('work_notes');refocus.focus(); and also tried g_form.getControl('work_notes').focus(); but none of the things are w...

Neeraj_27 by Tera Guru
  • 451 Views
  • 2 replies
  • 0 helpfuls

Resolved! Please tell me about the ranks of the Now community.

Experts. Please tell me about the ranks of the Now community.I was asking a question in the community and I heard that you recently became a "Giga Expert".What other ranks are there?Are there any benefits? Best regards.

M_Tomy by Tera Expert
  • 2748 Views
  • 4 replies
  • 23 helpfuls

Change Email 'From' Address

Hello, I would like to change the 'From' address in emails sent from ServiceNow without changing the 'Reply To' as well. So when users receive an email, it is shown as servicenow@mydomain.com but when they click reply the response goes to instance_na...

Peter W1 by Tera Contributor
  • 4112 Views
  • 1 replies
  • 1 helpfuls

Resolved! ログイン不要でアンケートに回答できるサービスポータル機能の実装可否について

アンケート回答依頼のメールが届いた人がサービスポータルのリンクを押して、ログインをせずにアンケートに答えることができるような匿名アンケート機能を実装したいです。 ログインでサービスポータルのアンケートに答える不要機能を実装することは可能でしょうか?可能な場合は実装方法もご連絡いただけますと幸いです。 よろしくお願いします。

Resolved! Update background color on form when a user is inactive

Hi all, I have a requirement to make a field on a form a different color.  I have already applied a field style, but that only applies to the list view.  I need the field on the form to be a different color as well.  I've tried a UI Policy and have h...

Niccole by Tera Expert
  • 510 Views
  • 1 replies
  • 0 helpfuls

Setting up inputs & outputs for subflow

I have a workflow that needs to call in an approval subflow, but I'm unsure how to set up the outputs. The subflow input uses a reference field and calls up the catalog service request that needs to get approval, but what would my outputs look like? ...

outputs.PNG assign approve outputs.PNG assign reject outputs.PNG
Tara Bauch by Tera Contributor
  • 3027 Views
  • 3 replies
  • 0 helpfuls

how to give max length for multi line text in service portal?

Hi,I need to set limitation for variable type: multi line text and set the max character to 4,000 in HTML. I currently updated the field value name on the table to max value = 4,000.Also the text area maxlength is set to 4000 but when I text its only...

asher14 by Tera Contributor
  • 703 Views
  • 2 replies
  • 1 helpfuls