Resolved! Scripted notification recipients
I have a Notification record on the incident table: I want to script the recipient list "Who will receive". How can I script the recipient list?
Forum Posts
Resolved! CTI Business Rule Override not working
Hi, I have a customer requirement regarding CTI Integration. Instead of using the default behavior with the CTI Processing Business Rule, I would like to create a (Service Desk) Call on the new_call table. There are a few posts mentionning the creati...
Resolved! advanced view rules
can we use both condition and check the logged in users role in the advanced view rules ? as we cannot use the current element in the view rules how do we check condition (where open RITM is from software catalog ) and logged in user has itil role t...
Resolved! Calling multiple functions Script include - Server side
Is it possible to declare multiple functions inside script include and call it from business rule.
Resolved! How to delete more than 13 thousand records from a table at once?
I tried that "System Nav-->Tables & Columns-->Delete all records--> Type Delete" thing, but that didn't work. When I select the records to delete, they take forever to show the popup that asks Whether or not to delete:- Surely there must be another...
Resolved! how can give attachment at time of incident creation in REST API.
I want to give attachment to new incident creation from REST API.
User IS NOT 'system'
Hi, I've got a new one for you. Back before I joined this company and before I knew anything about ServiceNow, a partner of ours created some business rules. These rules are: 1. Gets user ID, checks if the company is MTI (i.e. internal user) and, if ...
Resolved! How to get the refernce/choice field value using Onload and Onchange CS ?
Referring to a thread i tried g_form.getDisplayBox('field_name').value; but it didn't work in onChange Cs whereas in onLoad it worked for some field, not for all. getValue() -- gives you the value not the name. getDisplayValue() is not recommended f...
Resolved! Creating a Training Manual in SN?
Hello all, I am a junior ServiceNow admin for my company and I have been tasked with drafting up a Helpdesk training manual for onboarding our new technicians. I wanted to reach out to the hive mind to request assistance. I am not too familiar with ...
Can a Business rule be triggered from another business rule
Hi All,Could any one please tell me if one business rule can be triggered from the other business rule?please share your thoughts.ThanksDhileep Keshapagu
GlideTransaction API reference
Can anyone tell me where I can find an API reference for the GlideTransaction object? I have found multiple examples in the community forums and in Business Rules and Script Includes but it is not listed in the Product Documentation Server API refe...
Load a template based on a field value
Hi,We have a requirement to load a template on new_call table which sets the description field to some value. This template has to load when a field "Call Type" changes to incident. I am trying to write an onChange client script using applyTemplate("...
Resolved! Edit OOB service portal page
Hi,Can we edit the OOB service portal page ?If answer is yes, can anyone let me know how to do it.We have a requirement to make some customization to the sc_req_item page, but it is not allowing me to edit this page.Thanks
Resolved! Service Portal Page Development Best Practice..
Hi AllI recently built a quick proof of concept for our service portal, and I have since re-cloned the environment and we are now starting to build our portal.During the proof of concept, I would take a standard page, copy it, and develop my copied v...