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Resolved! Auto-close of incidents not working

Hello! In our client's instance, the 'incident autoclose' BR is OOB. The 'com.snc.incident.autoclose.basedon.resolved_at' System Property is set to false. We have an issue where some incidents are not autoclosed automatically. Any idea of what is the...

ceraulo by Mega Guru
  • 1945 Views
  • 3 replies
  • 0 helpfuls

Resolved! To check if user belongs to two different groups

Hi all, I need to check if requested_for belongs to specific groups or not. If he belongs, then an error message must be shown. I have written this script but it is not working It is always giving answer as 'false'. Is there any other way? function o...

IVB2020 by Kilo Contributor
  • 1080 Views
  • 4 replies
  • 0 helpfuls

Resolved! Notification to sent to approver in catalog item

I have catalog item, where I have 3 level of approvals. First is group approval - where the form is approved from any one of the members of the group, then it goes to manager's approval and after that it goes to supervisor approval. If any comment is...

Shalika by Tera Expert
  • 2094 Views
  • 10 replies
  • 2 helpfuls

Go back top screen ?

Sometimes the Order Guides become too long and the user wants to scroll back to the top very time consuming. So I created a button on the Header Menu with Name = Top Screen. But I don't know how to do when clicking it will scroll back to the top.Can ...

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Chronos by Tera Contributor
  • 714 Views
  • 3 replies
  • 0 helpfuls

Resolved! Virtual Agent how to use scripted date/time

Hi there, Upon using the Action Utility within the Virtual Agent, I'm encountering an issue with scripted date/time. On the Utility, I've scripted the value of a field as 'javascript: new GlideDate()'. This looks oke (picture 2). Though if I look at ...

find_real_file.png find_real_file.png

Which property can be changed to increase timeout?

We are passing an array of objects (around 1000 to 2000 objects) to a remote server for processing. We pass this using async process and utilize ECC queue framework. The queue can take around 5 to 10 mins depending on load. All goes well however, the...

TT3 by Kilo Guru
  • 1778 Views
  • 3 replies
  • 4 helpfuls