We have a requirement that we need to create a Experience Survey for Incident and Service requests . - When Incident state is closed or resolved the survey link should trigger to the caller through notification .[ Same for RITM Also ] Introducatio...
Hi All,I have 'n' number of fields available in "Available" area of "Personalize List Columns" and 'm' number of fields available in "Selected" area. I wanted to restrict (not to show) some fields in "Available" section, that means those fields shoul...
Hi All, kindly help me wring an ACL to restrict ITIL users from writing/Creating/Deleting records for specific table. All the ITIL user can do with that table is they can read only. Thanks Datta
Hello,Can some help me to upload files from postman to ServiceNow via Attachment API.The files is not stored in the local system. I tried passing URL of file but its giving me an error{ "error": { "message": "Failed to create the attachment...
Hi All,I am facing a issue that while retrieving the incident using REST API the tag field is showing up empty even though there is tag available for that incident. can some one kindly guide me how to get the tag field along with incident when i retr...
Dear Experts Please tell me about container variables.https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/service-catalog-management/reference/r_VariableTypes.html I found the following statement on the above page. ”A container ...
We make our support page by the Record Producer.I want to set a different default value to a Variable per URL-parameter. It is possible to judge a URL-parameter in a Catalog Client Script. But I need that in server-side(=Variable's Default Value).It ...
Hello Im looking for a way to have a vairable field be Mandatory if the Task is set to closed complete. Basically not allow users to close the SCTASK without filling out the variable. something like this. Any help is appreciated. Thank you.
I have a transform map with two field maps:end_dateuser_name The transform map coalesces on the user_name field and updates the end_date field on the user table. I also have a before transform script for if the action is insert, then ignore. It looks...
Is this even possible? The case: we recieive multiple emails from our vendor, when they have alarms on our infrastructure.In the subject on these emails, they have a ticket number, and a text telling us wether the ticket has been opened, updated or r...
Related search records functionality not working with respect to keywords enter in short description field and also Global search functionality not working eventhough records were there with the keywords we enter for search. Eg.test Any properties o...
Need help - Sent notifications every 24 hours until the approver responds to the request or the ticket is closed. It must show as EXCEEDED 24 HRS then EXCEEDED 36 HRS then EXCEEDED 48 HRS and so on
This code gives me the location.I tried modifying to this to get the parent:Here is the record:Any help is always appreciated.
Hello, I have a fix script that is intended to change a dictionary attribute (from sys_schema_attribute_m2m table) value after upgrade. When testing out the script using the "Run fix script" option it works as intended, and when testing it out on TD ...
Hi All! I have a good one today, I have a requirement to create a scripted API to create standard changes from another in house product. All was going well until I hit a snag. The data coming from the in house product will be giving me string values ...
