dimensions of virtual agent logo?
Hi i have loaded image for branding and the image looks incomplete with white spaces in background at the ends, what is the correct size so that the image looks complete FYI Attached image
Forum Posts
How to create dynamic input fields ( variable number of input fields ) in the UIB page
Hello , i have a need to get variable number of user input fields created in the UIB page. the number of input fields can vary and the data type also may vary e.g. input field-1 : string , input field-2 : choice, input field-3 : string,......input ...
Resolved! How to Populate Requested Item Variables to INC in UI Action "Create Inciden"
I have a generic Get Help request item (none IT). There are times I need to convert this to an INC because user submitted wrong form. I found a system UI Action "Create Incident" but it only copies the requestor name. How can I get the variable value...
E-Signature with custom task table
Hi All, So I am creating a scoped application. Within this application I have created a custom table that extends 'Task'. Tasks are going to be automatically created and assign a document to a user to sign using e-signature in the 'To-Dos' section of...
Resolved! Servicenow taking long time to load page
Servicenow taking long time to load page, even after clearing the cache
How to disable change record form context menu ?
Hi Community, I wish to disable option "Create New release" from form context menu of change record. Kindly guide me how to achieve it. Also, is it possible to make that option appear again based on workflow activity of change record. I mean to say w...
Resolved! Remove option from Reference field when...
I have a form with 3 reference fields. The idea is to not have the user select the same option in any of the 3 fields: So if the user selects "Financial Services" for Primary, they should not be allowed to select the same for Secondary or Tertiary. ...
Resolved! Pass dynamic URL from Server Script to HTML in a widget
Hello Reader, I am trying to pass a URL from Server Script to the HTML content, but there seems some issue with the syntax. Here in my code, please suggest me a solution for the same. HTML: <a ng-href="{{data.link1}}">Download Diving License</a> SERV...
Resolved! Change column header label for My Request Widget
How do you change the column heading for the My Request Widget? OOB it says Request, but we made a clone for "Incidents" and would like to change the label to "Incident" instead of "Request".
Display Error Message in Catalog Item UI When User Input Variables selected don't lead to a valid request?
I have three variables: Access Type (Select Box), Company (Reference) and Roles (List Collector). The user can select the type of access and the company, and then the roles are auto populated based on the company selected (through client script). In ...
Resolved! Hide fields in List View based on role
Hi, I have to hide bunch of fields in form view and list view. I wrote a read ACL and it works fine on form. I can still see the fields in list view.
Resolved! Search knowledge button on a catalog task
Hello experts, please I need your help, in the SCTASK form the icon "Search knowledge" at the moment of attaching a KB article, it does it but in the Description field, not in the Additional comments field like in incidents, how can I fix it in a way...
Templates not showing up in agent workspace after San Diego Upgrade for ITIL users
I created a template on incident table with Global Field checked in. The template is working in native view but it is not working in Agent workspace view. The template name is not coming there. I created the template in a domain separated environment...
Is there an automated way to create bulk requests?
We have "Server Decommission" request, this is actually a record producer to create Change tickets.Is there an automated way to submit a large number of server decommission requests?We have 100+ servers to decommission, is there an easier way for us ...
Resolved! Tricky ATF Task: Get Related Field Value in Record Query
I have started pumping out some ATF testing, thanks in no small part to some of the help I have gotten from the Community here. I am hoping that they can come through with another problem I have. We have a Catalog Item where Manager's can set Delega...
