How to add Printer friendly option in KB article Service portal page
Hi, We have a requirment to add Printer Friendly option on KB article in Service Portal page. Please suggest me how to achieve this?
Forum Posts
How to write a client script to hide fields from form if created after today date serviceNow?
Hi All, I want to hide field from for if created after today how to write a client script for this? Thanks in Advance, Prachi
Resolved! Local user – create account and send password to external user
Hi, We have make a Design Flow I San Diego, where we create an account for new users. The creation itself works, but I think we have a problem with the password. When we update the user field "password" e.g. with 123456 through Design Flow it is not ...
Resolved! Field Watcher in New UI
Hi, I do not see the javascript log/Field watcher window after setting the field to Watch in New UI. Did anyone notice this or it is just for me.
Resolved! Clone User table from Prod to Sub prod instance
Hi Team, We are planning to Clone the Prod to Sub-prod including "Sys_user" table, my questions are 1. If we clone, will it create new accounts or update existing users accounts? 2. We have some web service accounts too, will it update the passwords...
when should i use dot walking and when should i use gliderecord in client script?
when should i use dot walking and when should i use gliderecord in client script?
Virtual Agent - Collaboration - Chat Setup not available on left nav
Hello, We are setting up Virtual Agent and I am not sure if I'm missing something. I've activated the following Plugins: - Glide Virtual Agent - ITSM Virtual Agent Conversations - Customer Service Virtual Agent Conversations I am watching some tr...
Not getting the source record of the finding in script-only check.
I have been trying to define a Script-Only check in the Instance Scan module of ServiceNow, which should show up all the update sets having duplicate names. Below is the Script that I have written: (function(engine) { // Add your code here var update...
How to call a 3rd party REST API with file attached for Content-Type multiple/form-data request
I'm having trouble to call a 3rd party REST API. I have to call that API with the request 1. Header: Content-Type = multipart/form-data; boundary=xxxx2. A file must be attached as a part of the request body I tested the sample call in Postman, and it...
Resolved! Restrict the visibility of the incident records with ACL logic or in any other way?
Hello Community, We have an assignment group called "#### Computer-Vendor." This has an assignment rule: if a CI is an #### laptop, computer, or printer, the incident will be assigned to the #### computer-Vendor assignment group.Group members are all...
Search not pulling SCTASKs
I as the admin can see the catalog tasks in the search but users are not able to see them I found an article: https://community.servicenow.com/community?id=community_question&sys_id=abebcfe1db9cdbc01dcaf3231f961972&view_source=searchResult But th...
Resolved! Query EndDate is being ignored
It appears that the end-date specified in the URL sent to the API to return records for a specific date or date range is being ignored and I get results that include records which were created AFTER the end date - the field I am querying on is sys_up...
Is it possible to encrypt JDBC type data source calls from MID Server?
From the documentation, it says:Note: JDBC calls from the MID Server are never encrypted. Limit the rights available to the MID Server user whenever making JDBC calls from a MID server.JDBC type data source Is there a way to make the JDBC calls encr...
How to find out the REST Calls calling the instance?
Hey guys, this one must be easy for y'all But, how can I find out which Calls are being made to my instance? I mean, There's an integration in place already, the purpose of that is creating cases on my ServiceNow instance, one of the calls is failing...
Data in Database view still present even after deleting from main table
Hi All, I have control table (sn_compliance_control) and i have deleted some of the records which are retired from this table but the data base view related to this table" sn_compliance_control_to_policy_for_dashboard" still shows that data in the re...
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