Resolved! how to show more field information on the ticket page?
When I put a request, I want to show some other fields information(except fields in this picture) in this page? what should I do? thank you !
Forum Posts
Resolved! Tracking record history from imports
Hi I have been asked to create a scheduled import for our mobile and laptop fleet. I will be using the serial number of each device for coalescence. The problem is when a user leaves and their old device gets reprovisioned to another user the import...
Resolved! Hide Bread Crumbs on Filtered Module View But Still Allow Filtering
Hello, I created a filtered module that is type 'List of Records' that shows knowledge records matching a certain filter criteria. This filter is quite long though and thus when the user clicks into the module there are a lot of breadcrumbs populated...
Custom Email Header for Specific Task
How can I set a custom main header in ServiceNow for a notification that would be spent for a specific task creation? I saw some solutions for a business rule to attach a custom header, but I wasn't sure if this would result in the header being appli...
Approvals via MS Teams Now Virtual agent
All the approvals in Serivcenow should trigger and notify users in MS Teams via now Virtual agent. Note: Not to a channel but via Now virtual agent, we already activated Now virtual agent in our instance. Please share any documentation, on how to i...
How to Create Database View ?
Can you guide on how to join tables using database view in servicenow ? We are trying to join tables as below into one database view , can we create two joins and then add into one - how ?: 1. asmt_assessment_instance2. asmt_metric_result3. task4. s...
Resolved! Autoincrement doesn't work properly. +2 instead of +1
Hello community, I need to create an autoincrement field in Asset table. I created new record in Numbers table [sys_number] and Before Insert Business Rule with only one line (I have more complex logic for numbering, but for this example it doesn't ...
Resolved! Why isn't my text displaying on my widget
I have a very simple widget and I can't get it to display properly. I know I'm missing something basic, but I don't know what it is. HTML <div> {{::data.text}} </div> Server (function() { var tocArt = new GlideRecord('kb_knowledge'); var returnValu...
Resolved! snc ui-component deploy throwing ERROR in Component tag name exception
Hi, We are trying to develop a custom component and followed the documentation to get the custom component development started. As of now the components is very simple and just displays a welcome message no additional component used on top of what t...
How to display user position in chat queue?
Example: In virtual live agent, if 5 users are in queue in Live Agent Chat queue then I want display message as followsUser1 : You are next in queueUser 2: You are 2nd in queueUser 3: You are 3rd in queueUser 4: You are 4th in queueUser 5: You are 5t...
Resolved! Business Rule to Cancel a flow, but not all of them
I have a business rule on a table that runs what we can Service Requests. The rule is working, but it's canceling all of the running flows (Not the desired results). I want it only to cancel the context of the changed record. The business rule is s...
Want to display pop up with url when filed value changes in service portal
for catalog item, we have a variable called "do you need data migration" (yes/no) values, whenever user select Yes, want to display pop up message like ( Please use this link for one drive setup "www.google.com" ) so when he click the link the page...
nil() function is not working in scoped application in onbefore transform script
HI Team, I want to check the condition in onbefore script of a scoped app with conditions, if the source field does not contain "vplex" field or the source field is empty we have to ignore the record. the code is working for first condition but it is...
Resolved! How to populate Multi Row Variable set from Table
Hello team I have a catalog item with a multi row variable set (mrvs called contact). I need to populate 10 record from contact (customer_contact) table.I want to populate this MRVS onLoad. I have built the following script include to get the data:...
how to show name if it is showing sys_id of the user
how to show name of user
