Send reminder 24 hours before
I want to send reminder 24 hrs before the scheduled date to the user without using flow designer . This is on custom table which has a field called start date .
Forum Posts
Resolved! Business rule with script include not work
HIi all, The aim of this br was to set a true/false field to true if it matched a record through an integration but it doesn't work, could you help me? Here is BR and Script include Business rule: condition --> after update (function executeRule(cu...
How to blank out fields depending on the value of another field via a transform map
In the below form, the question 'Does the EUDA use variable rates & factors?' makes the other 5 fields appear if 'Yes' is selected. If 'No' is selected, it hides those 5 fields and blanks out the answers. However, I'm wanting to do this in a transf...
coalesce on two fields in transform map inserting new records
I need to coalesce on two fields where one field is the Account(reference to customer_account) field and the other is the User(reference to the user(sys_user)) field. it should check for both Account and the User field then it should update another f...
How do i remove a user from email notifications that a recurring (after 30 day, 60 day, 90 day)
I have a group of users that want to be removed from emails notifications that do not pertain to them anymore. Where do i look for these notifications to remove them. ex the email task number is HR1002369 i found the table that the emails are fire...
Resolved! How to Query Reference field using script
In catalog item, i have variable"location" as type "Reference " to location table (cmn_location),In that variable "location" it need to Hide some locations while searching on magnifying search of that Variable specific to this catalog item . The vari...
How to change font color in field but not list view?
Hey all, I'm hoping for some help. We are currently using a Field Style to change the Number field on Incident to a blue background with a white font. With that being said, if, in List View, you move the column for the Number field to a column other...
How to get update from Jira to ServiceNow - Integration
I have integrated ServiceNow with Jira. The case is that whenever an incident is created and a particular assignment group is selected then a issue is created at Jira end. From ServiceNow, if any update is done on the incident record then it is being...
why default value is not working in select box variable on an incident record producer
i have select box variable o incident form having 3 question choices, out of which i have marked value 3 as default but on service portal not getting the 3rd value as default. when include none is selected im getting none displayed on that variable o...
Resolved! Help with Script Include checking if opened_by field user is a part of Service Desk group
Hi Community Need some assistance with script include. I created onchange client script & script include that on 'resolve' will check to see if the Incident was opened by a member of the service desk. What am I doing wrong in my scripts. Any help w...
Resolved! Receiving error "the undefined value has no properties" calling script
Hello, I have am having trouble when I test my script. I dont think my array is working or in the right location. I want to push all the servers im getting into an array. var user = gs.getUserID(); var arr = []; var ccsd = new GlideRecord('cmdb...
Why am I getting a NumberFormatException?
I have an email script that gets called by a number of different notifications using several email templates. It has been working as expected. Today I went to use it on an updated version of the incident commented notification. When I run that not...
Why database view is not working as expected?
I have following setup for a view. The purpose is to get list of users who belong to a specific group. However, it seems ServiceNow is completely ignoring the where condition "usr_group='4404aff51bd0f810ae9610a61a4bc..." and shows all the groups and ...
Resolved! HOW TO GET THE RITM VARIABLES VIA SCRIPT?
I am working on a requirement to provide a list of servers on a portal page. I have two question. 1. How do i query the variable for the appcat request item should be equal to ac.sysid. Which would return all requests opened for 'this appcat'. 2. I a...
Assignment group should be changed based on change of CI
Have a requirement I have to populate the assignment group (eg:- test group) when i select any of the CI (eg:-a or b or c) If i change the CI back to "mackbook air" then the Assignment group and Assigned to should be replaced back. Can any one pleas...
