Hi, On our new service portal home page we want to have links which will take us to specific service catalog categories, eg one for "IT stuff", one for "facilities", one for "business services" etc, I've created an icon link on the home page with th...
While entering URL Suffix in portal it automatically converts uppercase to lower case . But when I try to hit the URL of the portal with the uppercase suffix it doesn't rewrite that into lowercase. And because of this error comes that page you are t...
Hi All, i have recently installed the Change Risk Assessment Plugin. This appears as a related link on the change form. I have set conditions so once taken, it will auto set the Risk for hat change. I wish to make taking the risk assessment mandato...
Hi, We just currently upgraded from Istanbul to London version and had a issue with our order guide. After we submit a request from order guide, any reference fields in RITM screen are not working. We can't open request information, requested_for, it...
I have a task to define a link to a new incident which is prefilled with caller information based on the callers user_id. The requirements are: New Incident form opened up directly via a URL-link from a telephony systemCaller field prefilled based on...
Hi, We have opened_for and subject_person reference fields in sn_hr_core_case table. Look up table is taking long time to load data in select box.(Dev environment its working fine but problem is in test and prod ) compared Business rules , ACL'S and ...
Dear all, I am creating through a notification email script an email content which is collecting record data and display them in a nice HTML table. This works nicely when email is read correctly in html. Now in email form we can also define content f...
Hello, I'm trying to fetch users list that belongs to a selected group and filter by username. I haven't found a way to do it (unless fetch all group users and then fetch each user and then filter by names). Can you guide me for a way to do it, ple...
Hi, I've written a Catalog client script for a Record Producer but when i am using the script, the Record is not submitting. Below is the code present that i am using:- function onLoad(){ //Type appropriate comment here, and begin script below g_form...
Hi all,I'm trying to change the banner image in order to insert the logo of my company.I followed the steps listed in SNOW wiki:Go to System UI > Images.Enter a Name for your image. Valid names must end in .gif, .png, .jpg, or .bmp.Click the Click to...
I am using the slush bucket widget on a portal page so I can use a m2m table to link multiple songs to a gig. I have the songs in in the 'available' bucket and the widget works for me, but I am struggling to work out how to make the 'save' work like ...
Dear all, I have an email notification with I have defined as below and trigged based on a defined event in registry see picture As you can see from the picture the body of the email is fecth using a mail script defined as below (function runMailScri...
My requirement is that after a clone to a non-prod instance, I do not want the scheduled jobs to run in the non-prod instance because they muck up data. I've tried to address this by adding the sysauto table to the exclude list. I also set the schedu...
Hi All, I have a query regarding Timezones available/ created in servicenow. Example: Case 1: Suppose I have chosen ART timezone which is related to Argentina and Argentina timezone is 08:30 hrs behind IST (as per google). But while configuring Timez...
Hi,For the people who are using Scripted REST API's to post and update data to ServiceNow, how do you handle data validation? Specifically for reference fields? I have found that if you pass in an invalid sys_id, the record is still created with a nu...