I have extended the sc_req_item table to create a u_required_item table, which is related to a u_position table (similar to how sc_req_item is related to sc_request, u_position is an extension of sc_request). The idea is to allow people to define the...
Dear Experts, We had missed some problem management upgrades due to which our problem table does not have 2 new out-of-the-box fields "major_problem" & "review_outcome". However, we now have the need to use these and did not want to create it as they...
Hi Experts, I'm trying to understand the new flow-designer but failing doing my 1st piece of work ;-( When using the flow-designer and i.e. starting with a trigger like new service request item is created. ... and I wand to do something with a var...
Hi allHas anyone added a timer to a catalog item so that if the user does not complete the form within a permitted timeframe the page is either closed or a variable is cleared ?This is not a Workflow issue as the item has not been submittedI have bee...
Suppose there are two roles, roleA and roleB. There are few users present in each of the role. When user of roleA visits incident form, he should be able to see viewA and similarly when user of roleB visits incident form, he should be able to see vie...
Hi all,There is a requirement to integrate mulesoft with servicenow.Can anyone help me out to what is the procedure and what an all things we require for client and what should we provide to them...etc.. using web based integration method.Regards,Shr...
How do I add approver to change request if I am not using Assignment group? I want to add something like this :\ Which is from Requested Item related list. For CHANGE, I have this option : It doesn't allow me to EDIT as per OOB functionalities. My r...
Hello All,How to export a list of users with their roles na groups in one click?Kind RegardsArthur
Looking for an alternative to GlideRecordXMLSerializer() for a scoped application. Looking to get the entire XML of the glide record.
Hi guys, we use a duration type field for 'Downtime' on our change form. Is it possible to hide or remove the box that represents seconds on this duration field? Many thanks.
Hi guys, When I make updates to choice values in a scoped application (label, sequence etc.) - I'm not able to move these changes to our test environment I use studio to publish the changes to the application repository from our development environme...
I have a UI Action that pops an external website in a new window. Is there a way to get it to open center frame like an when you open an incident?
I am trying to set up something like this, but without the typehead search bar there. So it would just say Kundenservice Portal in that container. Does anyone know how I could do this?
Hi Everyone, I'm trying to put an image into this form. The users don't need to interact with it in any way it's purely as a visual reference only but I want it to be available every time the users go to submit a new form. Could someone advise an e...
Hi, I'm trying to open outlook client from UI Action in catalog task but the browser does nothing. Please advise what I'm missing here. var subject="test"; var ex="this is a test"; gs.setRedirect("mailto:ashu@example.com?subject="+subject+ "&body=" +...
