In reviewing the Service Portal, I've noticed that they item widget does not seem to accept a reference qualifier I have on some of my variables on a few items.The variable is a Lookup Select Box type variable that references another table using the ...
I have added 2 new Reports in a Portfolio Dashboard. These change has been captured in my update set as 'Grid Canvas Pane'. When I moved my update set to Testing instance, Reports are present in the instance under Report List but not reflecting in th...
Hi All, I'm in the middle of creating a new workflow for a Catalog Item. I have multiple catalog tasks being generated. After one of the Catalog tasks, I want to workflow to follow different paths depending on the outcome of the catalog task. On the...
Hi All, I am sending the json to 3rd party system. So using the BR i was forming it this way - var r = new sn_ws.RESTMessageV2('Creation', 'Default PUT'); r.setStringParameterNoEscape('adhocID', current.number); r.setStringParameterNoEscape('field...
I am on the rm_story form. I have three fields here: Product (Dictionary settings below) Product owner: Short description: I use the following script to make all fields on the rm_story form read only in the on Load Client Script defined on...
Is it possible to call a rest request from a developer instance app to my localhost?I got the rest integration done, but always get HTTP 500 error.ThanksPierre
Hello, Normal search is working fine in SP, it shows catalog items. Now my requirement is for using keywords search. If an dropdown option is typed in search bar the appropriate catalog item should be opened. For eg, If I type 'Windows' in searchbox,...
Hi All, I need to get the difference between 2 date fields in business days in Business Rule. Please help me on this. For ex. i have 2 date fields, Date1 and Date2. If the difference between these 2 fields is 3 business days(Excluding Weekends) then ...
Hi Team, We question I'm hoping someone can assist with. My current workflow moves to 'end' when the approvals are either accepted or rejected. I'm wanting to add additional functionality to the 'rejected' path that waits for the status of an HR C...
Hi All, We have a requirement where we need to display 4 fields in a row in a catalog item form on service portal. I had tried it using the containers but it is not working on the portal. On the portal it is displayed in 2 column layout only. Can any...
Hello Every one,In our customer instance (Istanbul), incidents are being created via inbound email actions with a Guest user account for the emails sent by the Users who don't have a user account in Snow. Below are the issues we are facing with Guest...
I have knowledge article in knowledgebase. Now I have to create another updated version of that article using REST API. I couldn't find any option for this.
Hi everyone, I'm trying to setup email notifications for knowledge article approvals or rejections. I've read several articles but I can't seem to get this to fire off an email. I've setup a notification under System Notification > Email > Notificati...
Hi there, I am currently trying out stuff on my own developer instance. I want to apply the following css styling to a button on my email notification (System Notification > Email > Notifications). css style code: button:hover{ background-color:#4946...
