Hello Team, I have configured a variable named Contact Number for a record producer in Service Portal for creating a new Incident. But unfortunately the Contact Number is not getting auto-populated when the form loads. And also when I change the Call...
Hi All, In service now can we create a single visual task board for multiple tables, like can we a create in one VTB it should contain incidents, service requests, enhancements and project tasks that are assigned to one assignment group separated wit...
Hi Community, I have created one variable type attachment but when I tried to view the attachment it give me an error. Error:- The attachment viewing option works best if the attachment is present in this attachment box. but for variable type it ...
Hi. II plan to profile the clone. At that time, I would like to exclude all attachments. Can I achieve that by the following method? Register the [sys_attachment] and [sys_attachment_doc] tables in Exclude Tables.Check "Exclude large attachment data"...
Hi, I trigger a Rest Message like that: var request = new sn_ws.RESTMessageV2('NameRestMessage', 'NameRestFunction'); var response = request.execute(); gs.info('Check response: \n' + response.getBody()); In log I can see this response: Header1|Header...
When the user clicks the update button with the date/time, that value should update a field in the incident table. Html........ <div> <form> <sp-date-picker name="mydata" sn-include-time=true field="c.fromDate" ng-model="c.fromDate.value" ></sp-dat...
I've set up OAuth integration with a custom third-party OAuth provider. This part works fine. I am able to get the OAuth tokens. Then I use this OAuth integration together with an outbound REST message, and that also works fine as long as I have firs...
I am creating a Record Producer form that calls on the hardware_alm table for a selected lookup select box listing of assets. From there, I'm populating on the Incident table a value called u_asset_tag with the selected value tied to the Lookup valu...
Hi, I'm new to SN. I have a requirement to create some custom reports 1. Is there a possibility in SN where I can write a complex sql query and treat that as a data source? 2. can I have a multi level Pivot report with more than 5 columns? Shri
I have a upload attachment functionality on our record producer on portal. When user uploads a file and submits the RP, we want the attachment to be added to a file attachment field in a table. Any leads as to how we achieve this.
Hi. I will clone it for this upgrade. I'm very worried because I can't try it with PDI. Let's me see if I'm aware of the clone schedule. After creating a clone profile, click the "Create Clone Request" button of the related link.Enter the data to exe...
When to use script actions vs async business rules
I'm using onLoad client script to auto populate user data. It works in Native UI but not on Portal despite checking "UI type" all. Can someone help me with this? function onLoad (control, oldValue, newValue, isLoading) { if (isLoading) { return; }...
I need to provide ServiceNow IP address to our Jira Team so that they allow the handshake from SN to Jira. The IP addresses mentioned in now support are the ones for when a tool needs to talk to ServiceNow (incoming), I need IP for outgoing (SN to Ji...
I have a data source and transform map to update records in cmdb_ci_appl table. I need to update primary and secondary sites of some applicationn, We have coalesce on "name" and "application_id" fields to identify the records in target table. However...
