Hello Experts, I'm struggling with the development of a reference qualifier on the Call table (new_call). When a call record is submitted, it may create a incident if the call type selected is incident. During the creation of the incident, a few fiel...
I am writing a business rule on incident table. I want to print 'Created(sys_created_on)' field's value in milliseconds. Looking for help. Version - Jakarta Thank you
Hi all, In developing an order guide, it has been put on me to display alerts based on options chosen on the form. While this is very simple, an I had an idea. Basic JavaScript alerts in my opinion would take away from the aesthetic of the service po...
Does anyone know how to get a list of the current user's roles by sys_id? I've tried using the getRole() function but it doesn't return anything. According to the wiki article Getting a User Object - ServiceNow Wiki "getUserRoles() -- returns the...
I would like to add help text on a table field. I know I can use g_form.showFieldMsg in a client script to do this. However, I would like to show the info message at the top of the field, not the bottom. Any ideas?
I have a Custom task table containing a field 'OWNER', on which I have applied a Business Rule which was supposed to mark a State to 'Closed Complete' as soon as if any change occurs in 'OWNER' field. By some reason I deleted this business rule and w...
Hi Developers, I have a requirement to delete assets for some specific Model Categories but the associated CIs with the assets should not be deleted. I can see "Delete asset only" UI action on "alm_hardware" table but we have to delete a lot of recor...
Hi, What does a lookup field type represent? what is the difference between lookup and reference fields? Thanks.
Hi all, I've created a widget that presents a button on a record producer in Service Portal. When this button is pressed a modal window opens that presents variables and display values from some of the fields on the form. Before opening the modal, i...
Had an interesting request from a user about the location of the Submit and Order Now buttons in the Service Catalog. On multi-page forms the user must scroll back up in order to hit the Submit button. I will say that going on 3 years, this is the ...
I have a catalog item that is available from our Service Portal. The form for this catalog item has a label variable with some instructions for viewing a knowledge base article. I would like to be able to format this text to be highlighted so that it...
Good Morning, I might be missing something really simple here, but I wanted to see if anyone had done/seen this. With the new flow designer if you use the Lookup Record action, is there a way to handle if no records are returned? I have a flow I've b...
I have added custom application for Review Meeting, and I have added defined workflow for that I can see it is attached and working through Active Context but dont know why it is not showing on Form Review Meeting, Show Workflow Link. Please help how...
Greetings!Is there a way to use email fields to set the caller of the Incident? Can a query be crafted within the Inbound Email Action to take the field, search the users table on it, and return the sys_id required? I'm a complete novice to Service...
Is it possible to apply filter on "Data Table from URL Definition" widget in ServicePortal. For example, display only logged-in user's results.Thanks!
