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Resolved! Custom Field with no "u_" Prefix

More for curiosity than anything, but has anyone ever created a custom field on a table, then stripped out the "u_" that the system puts in place to denote that the field was user generated?

Resolved! need to apply filter on acl

Hello everyone ,                            I need to create one ACL with delete operation for table with following condition :-   1 . If they are member of this group "Help Desk"   2. they have  "u_help_desk" role .  Kindly suggest me solution for t...

Sweety5 by Tera Contributor
  • 1567 Views
  • 5 replies
  • 3 helpfuls

Resolved! UI macro to redirect to teams chat window

Hi Folks, I have a requirement to add a teams link besides a User reference field ('Responsible Leader'). I have written a UI macro but it is not working - Below is the script  (Also open to go with any other approach if possible) **My script and fie...

Resolved! Service Portal Header Menu count

At the header of my Service Portal, I see:I need this number to also count in records from a custom table.   Which widget script do I need to edit to add my custom table?So the "Requests" count should not say 1, but 6

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xiaix by Tera Guru
  • 6561 Views
  • 9 replies
  • 6 helpfuls

Resolved! How can we show fields changes to Activity streams

I want to show the field value changes from another table in activity stream. Eg- In incident table i have referenced field( table= shipping details ) and any changes/update made in field from shipping details table should be captured in additional c...

ST9 by Tera Contributor
  • 2728 Views
  • 7 replies
  • 0 helpfuls

Resolved! Show record producer variables in CSM Case

Hi, We have a requirement to create several record producers that will create CSM Cases. Now, the Case does not have that many variables. So to show all the variables from the Record Producer into the Case, I can add a variable editor(UI Formatter). ...

mdash by Giga Guru
  • 2691 Views
  • 4 replies
  • 3 helpfuls

What is "Expand node children"?

Hi. I Created Data Source to XML import Incident records from a remote instance. And I am successful import. But, I don't understand "Expand node children"? It seems like TRUE or FALSE is fine for now, but what impact does this field have on importin...

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d-aizawa by Kilo Sage
  • 1145 Views
  • 4 replies
  • 0 helpfuls

Resolved! Show error message on catalog item

I want to display error message on catalog item(UI/Portal) from business rule and abort action - submitting RITM from that catalog item

Sneha39 by Mega Guru
  • 3877 Views
  • 2 replies
  • 1 helpfuls

Resolved! Setting time value

Got time field on table and want to set it on RITM variable.    var today = new GlideDateTime(); var gr = new GlideRecord('u_sam_tb');gr.addQuery('sys_id', current.variables.ids);gr.setLimit(1);gr.query(); if (gr.next()) {var dTime = new GlideDateTim...

Sneha39 by Mega Guru
  • 1513 Views
  • 2 replies
  • 0 helpfuls

Pop up on worknote update in case

I want to show pop up on incident form when a particular worknotes added. And pop up will have 2 buttons with Acknowledge and Cancel. If Acknowledge incident will go to new state and if cancel then in same state. Please suggest.  

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ST9 by Tera Contributor
  • 643 Views
  • 1 replies
  • 0 helpfuls

Resolved! Not display catalog item label in a variable set

How can I save a multi line text in a catalog item with a Null or Blank question as shown in the picture in a variable set in a catalog item? When I tried to save the catalog item as shown in the picture below it says that the question field is requi...

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Luis Roman by Kilo Guru
  • 1711 Views
  • 9 replies
  • 0 helpfuls