We just upgraded our dev instance to Kingston and are working through some issues we found. One issue I need to resolve is the fact that people can change the change planned start and end via the change_request_calendar_view, even when we have the fo...
Hello, I'm trying to query a relationship table through the REST API but I want to get the results only for a subset of parent records. Some of the filter that I applied on parameters like sys_class_name worked but others that are based on custom fie...
Hi Team,I've posted about this on one of Dave Slusher's blog posts, but I thought I'd pose it as a question here to see if anyone has any thoughts.I would like to run automated tests using the ATF to create large bulk sets of records but with slightl...
I am trying to create a function that returns multiple data by using a object as return value. The issue is that this is first time I am defining an object and obviously did not understand how it works. Please help me in the right direction as I can´...
Hi We have a requirement to keep the creation of companies and locations in sync between our 3 instances (Dev, Test and Production). When these will be created in Production they also need to be generated in Dev and Test. Of course this could be a ma...
Once again, I find myself doing some custom scripting that flies way outside the norm of what ServiceNow expects you to do. I am trying to allow mobile Field Services users to scan barcodes on a record producer that was triggered by a mobile UI actio...
Hello, I am trying to create a very simple UI script such that I can write re-usable functions to call use with client scripts.Global UI scripts The simple UI script works fine on the CMS. However it DOES NOT work in the Service Portal.Are UI Scripts...
Service Portal newbie, I am. I'm attempting to use a Requests menu item in the header for a scoped app. I pulled it from the SP_Header menu. I was able to solve the issue of $sp not working in a scoped app (found some code online here that worke...
Hi All, OOTB workflow Service Catalog Request runs for every service catalog item submission and creates a request that follows approvals - is it possible to have a turn off this REQ portion and just have the requested items run against the RITM work...
Hey All, looking for some help on how to remove the "Created REQ" message for certain catalog items We have a requirement to not display this message when a certain catalog item is submitted - I've messed around with a modified SC CATALOG ITEM widget...
Hi gang, I've got a workflow for an application request catalog item, and in that I'm using a "Catalog Task" activity to create a task. I need to have a 2nd activity later in the workflow reference that created task to either close it, or assign it....
Hi Gurus, I have a requirement to populate the field on the record producer when a record producer is created from incident. UI page Client redirecting to Record Producer on selection: Its working fine. Now I want to get the sys_id present in the...
Hello Is there a way to know the use case of a table ?I have a custom table in my system which contains huge amount of entries.I would like to know why this table stands for, where is it used exactly in order to evaluate if that could be a problem to...
Hi guys I am encountering the below error when creating a new record. The code below would update the Number of Requests on the Header Menu whenever a record is saved (current user):The code is located in Service Portal Menu header-> Menu Items. Ty...
I'm trying to sort survey results from the Metric Result [asmt_metric_result] table based on string length in the [string_answer] field using the following: In the URL: [instance]/asmt_metric_result_list.do?sysparm_query=instance.taken_onONYesterday...