Hi All,I have a requirement in which I need to fetch the State duration of each states viz. New ,assigned, WIP .So I have configured one report on metric_instance table and querying it accordingly. While it suffice the requirement, but there has been...
Hello, The refrence icon is not visible for the assignment group field which is reference field. In the same form, for other reference fields, the icon is visible. The screenshot is attached. The same form, when we view by impersonating another end ...
Hi Team, I have a requirement to capture only the content of the email body not with any signature. Please see the below screenshot In the above the actual comment is "Dev team non production testing please ignore if you get any emails wrongly" .I w...
I have an inbound action that is creating a data source from a csvOn import I have the inbound action set to current.header_row = 5I would expect the import to start from row 5 as header and then import the data from row 6 onward, however it keeps fa...
Hi Everyone, As our organisation begins the process of updating to London I'm looking at our custom widgets (18 of them) which have been cloned from OOB widgets dating all the way back to the dark ages (Jakarta, lol) and I can see there are a few cha...
I am using the showFieldMsg function to validate a MAC address field and it works great. However, I don't want them to be able to submit if it is invalid and I would prefer not to clear the user input out of the required field to make this happen (i...
Hello, I'm creating some standard change templates and we want the text field "Description" to autofill the current Month when the standard change template is chosen. For example: Description: Patching for the month of {javascript:get.CurrentMonth} T...
From Create New Record I would like to hide Work notes section. It only should visible whenever user create create the records. Thanks in Advance
Greetings Folks A question about configuring instance behaviour. Currently, when our analysts assign tickets they open the ticket, categorize it, assign to the appropriate group and then hit the update button. Then they are sent back to the first pag...
Extract a report of all the attachments or the attachment count related to change request ? from report- as a column of attachment with change request number
Can't work this out for the life of me, though I'd have thought it would be very simple. When creating an Advanced condition script on a Notification (sysevent_email_action table) "current" does not refer to the Notification itself, but the record th...
Trying to convert this:Into script.Example:I know that my .CHANGESTO is illegal, but It's to illustrate my point.How can I get "changes to" into script?
how to connect Serivenow with Other ticketing Tools
I am facing a Strange issue. I am doing an app to app integration (Salesforce and ServiceNow) using mule.I was given a username and password and a ServiceNow(SN) instance API. Initially I could not even connect to serviceNow instance .Then the SN flo...
Hi Everyone,I have a project requirement that i want to implement: My customer already has a servicenow instance running. And now they are migrating to my company's production instance.I have a requirement of integrating these 2 servicenow instances ...