Hi All, In scheduled Job "AWA - Set Inactive Agents Offline" i can see the run script "sn_awa.AgentPresenceManager.setInactiveAgentsOffline();".Can any one tell where i could find this sn_awa.AgentPresenceManager.setInactiveAgentsOffline() scr...
Does the task table not allow anyone but admins view the records? We created a custom table that extends from the "Request" table. We then built a relationship from that table, directly to the task table. We are using it to generate tasks based on wo...
Hi All, Is there any option to share particular dashboard to all the users without any group or role basis. Thanks
In a form there are few tab, one tab is mandatory, as per requirement I have to make a dropdown field mandatory in that tab, could you please let me know there any way to make the dropdown field non-mandatory. There are two approaches I am thinking,1...
Hello, everyone! Looking for some guidance on a business rule that we're using to copy comments and worknotes from tasks to RITMs. I've attached the rule to this post for review. The issue that we're seeing is that when multiple RITMs are associated ...
Hi, I'm trying to update ServiceNow Security Incident table (sn_si_incident) using API calls (through a python client but I tried with API Explorer too) with an integration user + client for oauth. I can update basically everything, but I can't manag...
Guys, As I configuring the Action in Mobile, one of the requirement is to default some values for the input UI parameter. but noticed that I'm not able to set next line in the default value. i've tried using \n, <br>, and br(). It seems not able to ...
Hi All, I have a requirement to close the parent if all child tasks are closed / put parent on hold if all children are on hold / withdraw parent if all children are withdrawn. It is basically to be done for a scoped application CONTINUAL SERVICE IMP...
We have just moved to a new instance and still have the previous instance up and running for a few more days so we can export anything we might need to keep. I have a few services that people subscribe to in order to get outage notifications, what I'...
How to add 5 business days using flow designer? It should auto populate the next contact date once I run test. Please help me. Thank you!
hi there roleVar is a list of sys_ids. roles is the specific sys_ids i want to check and if found do something. when i try with the first sys_id it evaluates correctly , but not with the second one, is the script below correct? Thanks Levino ...
Hi,I have a Requested Item CI field displayed as read only on catalog task. I want to display an annotation under it - "Make changes in the Request Item CI field"How would I do it? Solutions?
I am working through the OnDemand EVAM Training I cant set the '@payload.sysid in the declarative action See instructions below. I keep getting [object object] and the page does not load. Any ideas? https://nowlearning.servicenow.com/lxp?id=learning_...
All the changes in review state without approval for which actual end date passed at least 3 weeks ago a notification with a request to progress the change to the closure will be send to the change owner, assignment group(cc), change owners manager(c...
Hello All, I've created language translation for a dependent choice list. It works very well on my normal Case form. But it shows default English value on a Catalog item on the Service Portal when I change my language. Normal Case Form: Service Port...
