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Resolved! What does "setRequestProperty("Accept", "application/json")" mean?

What does the following mean, which is code for calling ServiceNow's REST API?Why is it necessary?What is the difference between them? "  setRequestProperty("Accept", "application/json");  ""  setRequestProperty("Content-Type", "application/json");  ...

Koki by Tera Contributor
  • 1386 Views
  • 3 replies
  • 1 helpfuls

How to use REST API in Business Rule?

Hello, i have created a Scripted REST API, it’s a POST Method to create Changes and when I open it with the REST API Explorer I can submit values und send request. Now my question: Is it possible to give values with my Business Rule to the Rest API?

IG3 by Tera Contributor
  • 2385 Views
  • 13 replies
  • 0 helpfuls

Resolved! How to clear field by background script

Hi. I want to empty the values ​​of the "client_id" and "client_secret" fields in the oauth_entry table after saving. I want to execute the process only for a specific record, so I wrote the process in the Background Script and executed it, but it di...

Ereshkigal by Tera Contributor
  • 4623 Views
  • 2 replies
  • 0 helpfuls

UI Builder related question

How can I add multiple components to a container? Currently system is allowing to add only one component to a container II can only drag and drop one component inside the container. If I try more system doesn't allow

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mr18 by Tera Guru
  • 574 Views
  • 3 replies
  • 0 helpfuls

Error after running Flow Designer

I need assistance in an error I encountered after running a flow. I built a flow that schedules a daily reminder notification to approvers of their pending approvals. However, it errored out with this message: "sys_class_name is not a valid dot-walk ...

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dianeramos by Tera Contributor
  • 644 Views
  • 2 replies
  • 0 helpfuls

Resolved! Slow Query Performance Blues

Hi team. I have a query that seems to be working correctly, but I'm noticing performance issues. With the business rule, it takes about 10 seconds to open a CR, which I think will get even worse when there are multiple users on the system at once. I ...

CJB by Tera Expert
  • 1579 Views
  • 4 replies
  • 2 helpfuls

Resolved! How do you include "Script Includes" in a workflow script?

I have a script in my workflow that I want to make globally usable by other workflows. So, I added the script contents to the "Script Includes" table. Now I want to replace the script from the workflow with the newly created "Script Include", lets ca...

santrym by Mega Expert
  • 10974 Views
  • 6 replies
  • 15 helpfuls

Flow designer - calendar integration

Hi all,Greetings!I have  a requirement ,that when a incident is on hold state and there is no response from him for some duration , I need to monitor the attendance of caller . whether he is on leave or not. For this I need to integrate user's calend...

Jai2021 by Tera Contributor
  • 797 Views
  • 1 replies
  • 0 helpfuls

Resolved! ESS role is not showing

Can anyone help me how to get an ESS role in ServiceNow? I want to create ACL for some tables like sys_user,cmdb_ci I created Read ACL with a public role but my manager suggested that use the ESS role. I checked for ESS in this table sys_user_role b...

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rahul16 by Giga Guru
  • 955 Views
  • 8 replies
  • 6 helpfuls

Resolved! CSM notification

in CSM case table i am trying to send notification to assigned to field user but email is not send to assigned to user even if we mentioned assigned to user in @assigned to in comments email is not send regarding metioned in comments to assigned to u...

DEV 1 by Tera Contributor
  • 847 Views
  • 3 replies
  • 0 helpfuls

Disable Download button in banner for attachment.

Hi, I have a requirement regarding one attachment in the related list.Under Retail-E-signature Activity tab,Under signature column if we ckick on SignatureAuthority1.It will open in new window and that is signature image table.so i want to disable d...

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supriya14 by Tera Contributor
  • 471 Views
  • 2 replies
  • 1 helpfuls

Resolved! Help with Database View Where Clause

Hello SN Community, I am trying to map three tables and create a database view to build a dashboard. The issue I am encountering is that the list view is empty when I attempt to try my database view.  There are more than 2,000 records associated with...

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