hey,I try authenticating through Oauth to my instance using authentication code.I fail with 401 unauthorized{ "error_description": "access_denied", "error": "server_error"}my flow:I configured my instance to use my authentication server.t...
hi all,The record delete step in automated test framework , is not actually deleting records, but in the test result log it shows as record has been deleted.Also, we can see records deleted in deleted records.any clue why the records are not getting ...
We have a Transform Map that was working fine prior to our upgrade to Jakarta. Post upgrade, we're now finding that it fails on the first record with nothing but "java.lang.NullPointerException" as the error.If we set the first record to Ignore, then...
what is the difference between variable and variable set???
Hello - pretty new to coding. My company is on Helsinki, and we have an end user Portal. I have created some anchor points in a knowledge article using the method here: ServiceNow Knowledge: Create Anchor (Internal) Links in an Article | IT@UMN The g...
I'm looking for different opinions and rationalizations for how different organizations mark their CIs as unique in Service now. Out of the box, Service now indicates this is usually the "Name" field however many organizations find using hostname, as...
We have a basic record producer that creates incidents. It has worked fine in CMS.We are currently working on upgrading from Helsinki Patch 11b to Jakarta patch 4 and transitioning from CMS to Service Portal at the same time.What we have found is t...
Hello all,I have found multiple discussions that describe how to get a field value from an extended table. However, none address how to set that same field value. Unfortunately, the following background script does not update the incident "close code...
Hello,This is kind of weird, I have two tablesTable1 and Table2Table2 is under related list of Table1My BR runs when Table1 is updated and STATE field has value Closedand this queries the Table2 and gets all the records related to Table1 and updates ...
Hi Everyone!I have been working on SLAs for the request item level in our instance. I have the SLA starting and pausing when needed. The problem I am having is that I want to have the SLA end when a TASK (this TASK will always be one that is open for...
Hi All,I am trying to configure on-call scheduling notify with Twilio to make REST API call for SMS and Phone call. We are using OOB workflow "On-Call: Assign and Notify". This workflow has block called Send SMS notification. How can we pass Incident...
Friends,I have an issue with service portal showing 'Cancel Incident' button for request , I am not good at coding.Is it a coding issue, or can I fix this with minimum effort?I have observed, It is showing correctly as cancel request if the ticket is...
Chuck and Dave cover GlideAjax - a common scenario for making server information available to your client scripts. While this can seem complex at first, they take it step by step and explain everything to help you feel confident in creating effectiv...
Hello All,I am trying to Integrate ServiceNow with StruxureWare . Can I get any lead or help for the same? Preferably I would be using REST API.
I have changed the UI properties for the header to make it white, however whenever I change the color, no matter what I change in the UI properties, it does not change the text color or icon color in the header. In the attachment, I am hovering over ...
