Hello Everyone, i have created Business Rule (Before) insert and update. when state is changed to Restored, it is filled with the time in Restored field. please refer the below attached screenshot. but updated by field is Populated with System. how...
I have been trying to create an automated test covering a user logging an incident in the portal using the Ask for help record producer. I can open a new form and log the incident successfully. However, when I try to reopen the form for the user to a...
Hello Experts,we have created a survey and it will trigger on monthly basis. once the survey is triggered and user is not completed the survey with in the due date, survey should cancel and new survey should trigger but our survey is not getting canc...
I see that there is an OOB behavior that whenever there is an empty mandatory field, then saving the form gives error message with the list of field names empty and mandatory. Now if I fill some of those and try to save again, it gives a new message ...
I have a simple task but feel like I'm hitting a wall. I need to call setWorkflow on a basic table (e.g. 'task' table) from a scoped application: var gr = new GlideRecord("task"); gr.setWorkflow(false); I know that cross-scope privileges required, s...
Hi ,I always wonder where in service now, 'Actions' (UI action, Action names) like the below are saved?, for instance i have come across an action : 'set_delivery_address', its passed as a parameter in the UI script :'CartCheckoutFunctions', this i...
Hi Folks, I am trying to hide the Attachment paper clip from the form, but it is not working on portal. I tried onload g_form.disableAttachments(). Attaching the screenshots - Any help would be great!
need the code to display the users
Hello! In the notification email script, we can set the 'setFrom' and 'setReplyTo' using the following script: if (current.assignment_group == 'ServiceNow Experts')) { email.setFrom('ServiceNow Experts <servicenowexperts@email.com>'); ...
Hi This will probably be a fairly obvious question to a lot of you, so forgive my ignorance. I created my update set in the wrong app scope and am wanting to know what would happen if I changed to a different application scope in my update set and m...
We have a catalog item that is working as expected except for a single variable that is not showing on the RITM. I checked in sc_item_option and confirmed that the value is saved but it won't show up on the form even after I disabled all UI Policies ...
Hello, I'm working on a Flow Designer action that is meant to pull a list of records from a GlideRecord and output the response to an array. It seems to be working with a caveat. var company = inputs.company; var contacts = []; var grContac...
Hi Everyone, I have list type of field which is not referring to any table but have certain choice. Refer below screenshot of dictionary of the field. The requirement is to hide certain choice value dynamically based on some condition, like checkbox...
After the sctasks are closed the ritms are closed, once the ritms are closed the "Request state" is set to closed but the "State" still remains open and the ticket has a time stamp of when its closed. Looking back a few months ago, this was not happ...
I need to populate the 'contribution margin' field by adding the 'bill rate' and 'cost rate' fields (screenshot below). See in the info message that these values have letters and numbers. I tried this: var billRate = g_form.getValue('u_bill_rate'); ...
