Hi all... I am getting the error org.mozilla.javascript.WrappedException: Wrapped org.mozilla.javascript.JavaScriptException: java.lang.NullPointerException (<refname>; line 51) in a "if" workflow script. You will see some gs.addInfoMessage entries, ...
Hello,Is there any way to enable help annotation to not always be expanded in the Service Portal. My searches have not fruitful to the solution. I was lead to believe it's a System Property on the SC.AlwaysExpand from memory. However this appears to ...
I have created IN progress button using UI action which changes the new state to IN progress. I want to apply ACL on the UI action button which I have created. Like I have created IN progress button on the incident form. and Now I have to create an A...
Hi, I was wondering if there is a way to send a scheduled report to a shared drive? Rather than emailing it to people, the ask is to send to shared drive. Thanks!
Hi, I have created a custom task table named "Record". In the assigned to field I have provided the user name. That task should be assigned to the user provided in the "assigned_to" field. It is working fine, but the user is also able to see the task...
Hi all,I'm after some assistance with a background script that i'm trying to get to work. I have a list of knowledge categories and i'm trying to bulk replace the word Dashboards with Analytics.The field is a string field and i get the following list...
Our users have noticed that there is a limit on the Service Portal that did not exist in the "frame set." I didn't see any documentation anywhere regarding the attachment limits specific to the Service Portal but I was able to find the code in the wi...
I'm working on a (relatively) simple workflow which creates 2 catalog tasks:1. First task, send to support group manager for approval and comments in the "work notes" field.2. Second task to server admins for actionThe second task needs to includ...
1)Can you please explain why does Model Category "Monitor" does not have a CI class associated with it by default? 2) I have created a new model Category "Docking Station" without filling the CI class.So when I am creating the asset, it is not creat...
Hi,I have a reference variable called "Project Lead". I want to only show members of the Physical Security group in this field. From what I've read it seems a reference qualifier should be used. After reading some articles I tried entering the ...
I would like to know which object is returned by the call "gs.action" or "gs.action.getGlideURI()" to understand what I can do with such objects, but I cannot find any documentation about these calls. I just discovered some calls examples in the comm...
If I have selected the wrong Forum, let me know who'd be better suited. WE implemented Azure interface over a month ago and we have many incidents of "LOGOUT SUCCESSFUL". The Network side (AD & Azure) are pointing the fingers at SNOW. I am not conv...
I want to add a New button on an embedded related list. I want the new button vice double clicking on the row to insert because I have validations on the form that i want to trigger. I found this post to add a ui macro below the embedded list but i c...
Hi,I have moved one of the field in resolution information section in incident form in my dev instance,When this is moved to test instance the changes that is made in the form layout is not being captured. Is there any way I can move this?
HiI need to create a countdown timer on Incident Form which:1. Runs continuously on the basis of current SLA's Time Left.2. Pauses when the SLA is paused.3. Refreshed when a new SLA is attahced to the Incident.I have tried a timer using formatter and...
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