Hi All,I want to integrate Everbridge application with Service Now. Has anyone done this or have any idea on how to implement this? Please guide me on this. Could not find any info on Wiki.pradeepksharma Thanks & Regards,Prajakta Naik
Hi guys,I want to create a widget where you can browse for an image and it will be added onto the panel and also an option to add a link wrapping the image. I fiddle around with widget options schema but couldn't get it working and wondered if this w...
ServiceNow angularjs client/server script communicationwe are working in ServiceNow and am creating a widget that displays a list of Cases along with Printing Options. We would like to populate an array based on the Cases and Printing Option selected...
I'm trying to get an icon list widget that exists on a user profile page to call a catalog item and pass it the user's name that is on the user profile page.Can I use g_scratchpad? This is on Helsinki Service Portal....Can I use a filter? If not, wha...
We have an environment where we will have a Development Team, and an Administration team. What we need to do is when the Development Team completes a project, they supply the Administration team with some documentation on what was developed, i.e. t...
We have a requirement to update a flag x on the user record depending on the value on another field y.We have 3 options:1) Write a after BR which executes when the record is updated or inserted and update the flag x depending on y flag - Will get cal...
Hi, We are working hard to get the service portal working however we've encountered an issue and we do not know the solution as of yet.We have around 400 catalog client scripts in our current Catalog. Most of them do basic form validations. Which are...
Good afternoon,I am trying to populate blank "Assigned to" fields when an Incident is set to "Resolved" or when a task is set to "Closed Complete." I have created two business rules to complete this. The first business rule runs on the "Incident" tab...
Hi All,I am working on amending the release module to fit our needs so that we can move our release processes into Servicenow.On the release form there will be a CI field (reference to the cmdb_ci table), however sometimes when the release is being r...
I am trying to crweate a 404 error page for the Service Portal, and I want to add an image. All the threads that I can find give example HTML code to use. I am competent enmough in HTML coding to use it to do what I want, but I cannot find a way into...
Hi,Can somebody tell me what I'm doing wrong when I try to access the current object in my script include below.I have a reference qual on a field that looks like this : u_my_shopLIKEjavascript:GetShopsFromGroups(getMyGroups())[0];^EQand my s...
Hi All,We have a UI action of 'complete' on our change request form. When this UI action is selected it needs to check the following:1. Proposed change has been applied2. if the client communication needed field is ticked (u_client_communication_ne...
Hello All,When incident assignment group changes for a p1 incident, i want to complete my existing sla and create a new sla for the new assignment group selected. This is to track the time spent by each support group involved in the incident. SLA sta...
Hi guysI have a display business rule with the following and it works fine on the back end. However in the portal view, it does display but for only 5 seconds, were as in back end, it displays until i click the X to remove itAnyone any ideas?(functio...
Hello Everyone,We have a requirement where i need to resize the size of widgets on ITIL Homepage dashboard, i have activated Responsive Canvas plugin but still i unable to resize/reduce the size.Can anyone please help me out