I am trying to pass a variable into a comments/additional comments of a new incident as part of a workflow >>gr.setvalue('comments', current.variables.comments); I can get all my other variables to pass through find, but no luck reaching this field...
I created a Before Insert/Update Business Rule on the Customer Updates (sys_update_xml) table a couple years ago which worked great. But I noticed about 6 months ago or so that the Business Rule stopped firing. I did some testing and it appears tha...
Hi Experts,I am trying to dynamically get "Subcategory" based on "Category" from incident table using catalog client script for Service Portal.Every time category changes the subcategory getting populated normally. No issues.But the issue is that get...
Hi guys, I am trying to populate one reference field based on another reference field and am having some difficulties. I need this to be an onChange client script, not a business rule (which would be much easier to accomplish but wont fulfill the fun...
Hi All, One of the BR written on sc_request table executing twice, BR: Advanced : if (current.operation() != 'insert' && current.comments.changes()) { gs.eventQueue("sc_request.commented", current, gs.getUserID(), gs.getUserName());} if (current...
Dear all, I have a record producer that I am displaying in a GlideModal using below script : var gform=new GlideModal('test_producer',false,'modal-lg'); Then I have a UI page named "test producer" define as below : HTML script : <?xml version="1.0" e...
For the Condition builder, what does the "is (dynamic)" operator do? When you select this operator, you can set it to be "Me". I was under the impression that this is equivalent to u_field == gs.getUserID () but it doesn't seem to be operating that ...
Hello All, I have created a List field on dmn_demand form and I have created a record producer for intake process from end user. I am not able to create a variable to show the values of List field on Demand form to users on record producer. The Li...
Hello, How can i add the Category on the homepage as shown below
Is there a way to find and edit an attachment template for the attachment widget? For example in the attachment widget it looks like all attachments go here: <now-attachments-list template="sp_attachment_single_line" ></now-attachments-list> I was wo...
Hi All, I need some help to figure the best practice to make the variables read only or non editable on catalog task of RITM Note : there are multiple huge number of catalog items. However I cannot created UI policy for each and every item and theref...
Hello,A couple of days ago I installed the PowerShell Utility and it worked fine in the beginning. But now I get the error message 'Illegal attempt to access com.glide.util.StringUtil via script' everytime I try to use the Powershell Utility.How can ...
Hi, I'am using Scriptloader API in one of my on-change catalog client script (i.e London), however when this Catalog Item is accessed over the portal i'am getting the below mentioned error on the console and getting the error "There is a JavaScript e...
Hi all, In trying to enhance the functionality of a widget in the service portal, I have come across what I fee is an error. I am using the method "getElementById()" on an element that I know for sure exists, and it is coming back null. Is there a wo...
Hi All,Did anyone tried creating a datetime picker in ServicePortal Widgets. I tried checking the date time field available in the forms widget but the code for date time field on it is hidden and have no access to it. I tried the jquery code which i...
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