I have an onChange client script which performs a GlideAjax call, queries a knowledge article and returns the article (wiki) text. The script then opens a GlideDialog window: function onChange(control, oldValue, newValue, isLoading, isTemplate) { if...
Hello Community, I created a Service Catalog Item for announcements that auto-populates the variable values into the Quick Message templates. The purpose is to make it easier for our Service Desk to send out announcements from the Catalog Task assign...
Hi All,I want to set a field to particular Date and Time. I wrote a "before business rule" which will trigger when "State" is changed to "Awaiting user info" and i want to set this particular time and date to the field.I wrote the following script, b...
How to Restart the Services of Mid Servers automatically through servicenow. All these days we were doing manually by login in to the server. Please provide your thoughts how to restating the services through service-now automatically through scripti...
Hello Team, We are trying to integrate Jira to Servicenow bi-directionaly. We are trying to do so using webhooks and integration hub. We've handled the Servicenow to Jira use case, however the Jira is on prem and does not have access to the internet....
I am trying to build a UI action/Business rule to Create an Agile Story when a Catalog request is submitted for a ServiceNow Enhancement. I wanted to copy the OOTB Create Problem UI action /Business rule. Coding isn't something I do so i'm having a h...
Hi All,When we click on 'Order something' we get a list of Categories and Items.here Categories are shown as list view, where as items are shown as Card/Tile view (refer screenshot 1).Q1. Display Categories in Card/Tile view same as items and all ite...
I created a custom widget in which i created custom field "email" by a html code, so now i want to apply a validation so it accept only valid emails, so where i should write the script i tried all the method can someone help me?
I have a 'create event' activity in my workflow to trigger an email. That works fine. I need to get 4 variables from the catalog request down to the email notification. These 4 variables are reference fields pointing to users who need to be notified...
Hi All,I have a requirement where I need to start an SLA based on an assignment group say A and pause it when the group changes to B. Now when the assignment group changes back to group A, the same SLA should resume from where it was paused.I have cr...
Hi All, I have created a field on the transform map and marked coalesce and made it to reject if that value is not present in the target table, can I have a specific message saying that 'The data is not present in the target table so the row got reje...
Hello,We have a catalog item that is a record producer. The catalog item allows the customer to select an application from the CMDB, for which they want assistance. The Assignment Group (Support Group) is picked up from the application CI. Ever...
Hey all, How would I go about displaying an error in the service portal on submit when the value in one field is also in another field? I have a field with a list of groups to request access too. (group_name) The other field holds all the groups th...
What is the easiest way to make it so a string field convert into all upper case?That way all of the text being entered can have all upper case letters.Is there a way to have it automatically change to Upper case while the person is typing in even th...
Hello all, I'm using a standard pasword reset process with Service Portal. On the portal landing page, a 'forgotten password' link takes the user to a new page that has the 'Pwd reset' widget. This is described here: https://docs.servicenow.com/bundl...
