We are developing scoped applications in DEV instance and then using application repository to install them to higher environments. In parallel, sys admin is periodically cloning lower environments from production for upgrade to London testing etc....
Is there an ACL or similar in place blocking users from sharing out their own list queries? An admin gets "Visible to [Me], [Everyone], [Group]" while a normal ITIL user gets "Visible to [Me]".
Hello everyone! I need some assistance today. I have a custom application (IBM Resilient Integration) that I built out for my security response team and they would like to have a modification done to the checkboxes. Yes, I have already approached t...
How do you know the script execution time of a Business Rule? The JavaScript method performance.now() isn't working in ServiceNow.
Hi! I'm customizing a portal where the navbar should be located on the left of the screen, vertically. It turns out that the rest of the content is getting below the navbar, and not to the side. I created it from Header and, if it is fixed, nothin...
We've implemented SSO in a multi-domain, multi-customer environment. I'd like to prevent certain users (e.g. belonging to a particular company) from logging in locally. I'd be quite happy to do this by simply setting all of their local ServiceNow pas...
Hi Community, Trying to understand the logic behind SLA breach time calculations when it comes to 'Breach time'. When the record is 'Closed' a final calculation is done I have calculations in two attributes: 'Original Breach time' (this one is correc...
Hello There! A very short question. I am observing that survey at the end of VA's conversation is being sent somehow randomly. However this survey has nothing to do with the survey module of serivcenow. There is a dedicated, heavily scripted topic to...
How to write an “On Load” client script on any INC table to make twp fields mandatory ?
Hi All, need help to do this configuration "change_manager" role user must have ability to bring change request back to "New" state. The ability should be allowed only till change request is at Scheduled state. Beyond scheduled must not allow. Than...
Hi everyone, I have been trying to test a story in ATF where I need to Click on Lookup for list button in Configuration item field of Outage form to check the number of records shown in List after clicking. Does anyone suggest a method to achieve thi...
Hi All, I need to expand the below help text till the end just like short description. But the type of the variables are as follows: Open on behalf of this user - Reference (User table) Short Description - Wide Single Line Text Please help. Thanks, ...
I have to be doing something wrong that someone will see here. Here is my scenario: A user receives a notification from ServiceNow and has the option to click on a mailto link to send back and kick off an inbound action, similar to the approval email...
Hi Anonymous, I am trying to understand how the service portal OOB Login widget is validating users and returns responses. So far, I analyzed the default login widget. I found an angular HTTP post request is being submitted along with the username an...
I'm setting the params on a SoapMessage and I have one case where one param declared in my soapmessage may consist of the markup for multiple child elements. SoapMessage: </Narratives> <EventValues>${event.rows}</EventValues> <Polices> The data may l...
